Egyptair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 366 reviews
5/10
3 star Skytrax Rating
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2/10

Egyptair customer review

(Macau)

Guangzhou to Bangkok and on to Cairo as well as several domestic sectors within Egypt. Very poor customer service. Long delays with no help from ground staff or managers. Food and cabin crew attitude bad towards customers.
Seat TypeEconomy Class
Value For Money 12345
no
4/10

Egyptair customer review

(France)

Even with strike in Paris airports we managed to arrive on time but very cramped and bad service. Staff indifferent and unhappy just asking for a cup of coffee after our meal was a big deal - had to ask 3 people for it. Food not good and no choice. Airplane seems a bit worn in general.
Seat TypeEconomy Class
Value For Money 12345
no
4/10

Egyptair customer review

(Switzerland)

Cairo to Hurghada on their Express subdivison a short hop of 45 minutes. Lack of clear signage at Cairo Airport for C-Class check-in counters. The domestic Lounge at Terminal 3 is a Joke. A small squeezed room which can hold maximum 15 people with dirty seats and two fridges of the size you expect as a 3 star hotel minibar. Went in and straight out again. Seating outside this "Lounge" was much more comfortable and roomier. Chaotic boarding. Embraer 170 had a 2x2 seating in Y and C class - with no difference between. Welcome juice was provided and after take off two small sandwiches handed out by the crew with one round of drinks. Despite a cup on the tray no Coffee or Tea were offered even though there had been enough time till landing. I only paid just a small amount more then the regular Economy fare otherwise Ii would have been really upset by this kind of service - even if it is a short flight.
Seat TypeBusiness Class
Value For Money 12345
yes
3/10

Egyptair customer review

(Canada)

CAI-JNB on A330-200. Check in disorganized and chaotic even for business class. And the boarding gate was too small and far too cramped to accomodate all the passengers. Onboard we sat waiting for takeoff for 45 minutes - no explanation for the delay nor apology was offered. Because the flight operated after midnight only a quick beverage service offered before the flight attendants disappeared for the near duration of the flight. I tried to sleep but the limited recline of the seats didn't provide for comfortable slumber. The old generation overhead video didn't allow much in the way of entertainment either. Before arrival in JNB the flight attendants served a continental breakfast that was on par with economy class offerings. Finally my last issue was with the baggage delivery upon arrival. Fifty minutes is too long to stand around waiting for bags and then the business class bags seem to have been randomly loaded and were not among the first to arrive. Would I fly MS again - as a last resort only but then only on a short haul flight. I dont have safety concerns with this carrier but their service standards are years behind European and Asian counterparts.
Seat TypeBusiness Class
Value For Money 12345
no
na

Egyptair customer review

(United Kingdom)

We were trapped in Cairo and there was no help no communication and absolute chaos in the Terminal. I would never use this airline again. The aircraft are old and worn and the service was surly at best on the flights.
Seat TypeEconomy Class
Value For Money 12345
no
3/10

Egyptair customer review

(United Kingdom)

Flew Egypt Air but got stuck at Cairo on our way from Aswan to Heathrow last Saturday because Heathrow closed. No help from airline to pay for our accoMmodation or food. Other airlines are supplying accommodation but not EgyptAir. We were stranded for 4 nights which we had to pay for! Although the planes were comfortable food not very good.
Seat TypeEconomy Class
Value For Money 12345
no