Egyptair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 476 reviews
5/10
3 star Skytrax Rating
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5/10

Egyptair customer review

(Canada)

JFK-CAI-JNB-CAI-JFK. First 3 legs were comfortable lie back seats are a treat food was plentiful and palatable and as long as one gets a bottle of water at the beginning of the flight the absence of cabin service isn't a problem. Inflight entertainment doesn't offer a lot of choice but the screens are large. However there seems to be a blatant disregard for health and safety. On the last leg there was a large family with 5 badly behaved kids disturbing other passengers and interfering with cabin service throughout the entire trip. It's a wonder there wasn't a hot beverage incident. One child was still running around while the flight was landing on the tarmac! It was one of the worst inflight experiences I have had and the reason I have rated trip satisfaction as fair only.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Egyptair customer review

(United States)

Dec 21 CAI-LXR on A321. Flight scheduled to depart at 5.30am but left at 5.50am - not sure why as there was no other traffic around us. Flight was 50 minutes - flight attendants were friendly and provided snacks and a drink. Smooth landing and bus to terminal in Luxor. Dec 24 LXR-CAI on 737-800. Flight was listed to leave at 10.30pm on our reservation but at the airport it showed at 10.15pm departure. 40 people on the plane - so you could spread out. Seats were very comfortable. Drinks provided with a smile. I had always heard Egyptair was awful but I'd fly them again. Their business class seats on the 737 looked great.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Egyptair customer review

(Greece)

Flew ATH-CAI-KUL (via BKK) and back. Service was good plane for ATH-CAI-ATH was 737-800. The long leg CAI-KUL via BKK is on a new 777-300ER with PTV. Meals were good planes clean price for ticket very competitive and all flights on time. Flight attendants were helpful. I will fly with them again in the future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Egyptair customer review

(Austria)

Short haul flight from Cairo - Hurghada / Hurghada - Cairo. Check in ok. Security checks poor. Small Embrarer plane. Flight down was uneventful except for flight attendant standing for landing at the back eating a bag of potato chips. Return flight we requested last row seats at the back again but was told they were for staff. We were seated in the 2nd last rows. After door was closed flight attendant closed both back seat window shades and preceded to have a sleep! Stayed asleep until other flight attendant was half way down the cabin serving drinks. No second checks for landing no cups collected. No concerns for passenger safety whatsoever.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
3/10

Egyptair customer review

(Austria)

BUD-CAI in Business. MS operates the BUD-CAI leg on EgyptAir Express planes. Poor service in business class. Same meal like in Economy. Unfriendly flight attendants. Never saw them again after first meal and drink service. No inflight entertainment. Although priority tag on my bags my luggage was one of the last pieces after arrival.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Egyptair customer review

(United States)

Flew direct from JFK to Cairo. We were expecting the worst and were pleasantly surprised. Flight to Cairo was on a new plane with individual TV monitors. The flight was half full. Staff were attentive. The return flight was full because of hurricane Sandy. Still new airplane and attentive staff. I have certainly flown a lot worse and would not hesitate to fly them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Egyptair customer review

(Canada)

Planes were old shabby fixtures broken service was surly boarding process chaotic luggage delayed. In flight entertainment very limited. I was moved from my business class seat to a smaller bulkhead location because it was a long flight and the crew wanted to use the seat. This itinerary was a Star Alliance reward redemption therefore unable to comment on value. The same itinerary included flights with Air Canada Lufthansa and South African Airlines - who were stellar in every category.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money N/A
no
3/10

Egyptair customer review

(United Kingdom)

Cairo-Sharm el Sheik. The flight itself was absolutely fine with very pleasant staff etc. What was really shocking was when we landed our baggage wasn't there and we subsequently found out that when the plane is too heavy they leave some of the bags in Cairo to go on the next plane! Three families (incl us) had no bags. We then had to go to the hotel and then later return via taxi to the airport to collect our bags from a later flight! When I was leaving the plane I noticed that some passengers hand luggage that was too big for the overhead lockers had been put on some spare business class seats. All this apparently is standard procedure on Egyptair. I won't be using them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
6/10

Egyptair customer review

(South Africa)

AMS to Johannesburg via Cairo. Helpful check in good onboard service. On time departures for both flights. Easy transfer at Cairo. Good fare. Let down by an old plane from Cairo to Johannesburg where toilets were smelly some toilet doors wouldn't close properly and water not working from some taps. The seats have been used for so long that the covering on the foot rests have been completely worn down to the metal. As I have said before it really depends on whether you get a new or old plane as to the overall experience from Egyptair. Recommended only if you are prepared for this possibility.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Egyptair customer review

(United Kingdom)

LHR-CAI-AMM and JED-CAI-LHR. All flights on time with clean modern and comfortable aircraft. Wasn't expecting much from CAI as a transfer point but was very simple on the way out. Return was more hassle as we were bussed to another terminal for arrivals which didn't have a transfer point and then bussed again to the main terminal. Friendly crew all round and tasty if uncomplicated food. An excellent price for this business class trip. Will definitely consider Egyptair in future if schedules and price are right. Overall a good impression from my first flights with them.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes