Egyptair

Boeing 737-800. I use a crutch to aid me in walking and I was not shown where I was supposed to go. In boarding the plane there were stairs which were hard for me to use. The buses which carried passengers from the plane to the lounge can't lower down for disabled passengers. The cabin crew were not friendly at all. They were very serious. The food served was poor. I will never use this airline again. Staff saw me struggling to carry my hand language and struggling to walk with a crutch but they continued to talk amongst themselves. Flight was from Manchester to Harare and vice versa.

Last November I flew with Egyptair 4 times: between Madrid and Cairo Cairo and Luxor Aswan and Cairo and finally between Cairo and Madrid. One negative point is that Egyptair cut the direct route from Cairo to Lisbon so nowadays passengers have to catch the plane in Barajas. The main flights (MAD-CAI-MAD) were regular: the route was operated by two aircraft's B737-800 which were clean and comfortable but the crews weren't polite or friendly. The food was a bit spicy like everything in Egypt. First flight was delayed about 30 minutes but the plane arrived on time to Cairo. After that flight I had to catch another one this time to Luxor. It was a stopover of about 1h30 minutes on Cairo. The flight between Cairo and Luxor also on a B737-800 was a mess because the seats mentioned on check-in that was made previously on Madrid weren't the real ones on this flight. As a result we were put on different seats on this short flight of 1 hour duration. Flight between Aswan and Cairo was on a Embraer 190 of Egyptair Express and went OK. Once again the plane was clean and comfortable but the crews were more friendly to passengers. In generally the all experience on Egyptair was regular. The airplanes were clean and comfortable the crews should be more friendly the food was a bit spicy and the entertainment was none because the planes didn't have individual screens. It was a regular experience: not very bad but not very good also.

Kuala Lumpur to Cairo with a technical stop in Bangkok. Very poor staff service. During boarding I said "Hi" to one female cabin crew and she looked at me with a grumpy face. I was seated in the back row. Cabin crew chatted and made noise in the galley making it difficult to get sleep during this night flight. During meal service when I asked for water cabin crew spilled water on me and didn't say sorry. No drink rounds offered during this 10 hour flight. IFE is very poor with outdated contents. Will not recommend Egyptair to anyone.

Very poor customer service on board. The male steward was outright rude. Ordered vegetarian meal got chicken and made to feel like it was my fault. Got given a vegan meal and told "it's all the same anyway." Extremely hard seats.

Flew to Dubai and back to Cairo. Everything onboard was excellent. Departure check-in took about 1.5 hrs. Although I was travelling in business class and my bag tagged with priority when I arrived in Dubai my bag was the last out from the plane!

I am pleasantly surprised. Flew Bangkok-Cairo-Bangkok. Reservation a breeze online check in with mobile App painless. A new clean and comfortable B777-300 nice interiors and 3-3-3 seat configuration modern PTVs and reasonable selection of films. Cabin crew attentive food ok with reasonable selection of drinks and juices. Flight on time. All in all a good flight with no stress even if load factor was more than 98%.

Last December from Athens to Kuala Lumpur via Cairo and Bangkok and return. The Athens - Cairo flight was on a 737-800 and the Cairo Kuala Lumpur was on an 777-300ER with a technical stop in Bangkok for 1.5 hours. The condition of the planes were very good and were quite new planes in all 4 flights the food was much above the average and also surprised to be served again with a full meal from Bangkok to Kuala Lumpur. The only thing is that Egyptair is a dry airline (no alcohol on their flights) which is not a big problem to me. The only thing I didn't like is the waiting in Cairo to get the connection boarding pass it takes ages the Egyptair lounges were quite old with not many choices. As I am frequent flyer with many other carriers I was positively surprised and they are much better than many European carriers.

The flight was meant to take off at 14.30 we didn't start boarding until 14.25pm on 12/09/2013. When arriving in Cairo for transfers the toilets are dirty. The overnight blankets are dirty with stains. When returning on 20/09/2013 I was given a snack and had not eaten it while trying to return it with the rubbish I was requested to put it in the pocket at the back of the seat in front of me. The experience was awful. Also delayed take off as there was no bus available to take us to the plane. When arriving in Manchester we waited an hour for luggage and it was just tiresome and frustrating. Entertainment was the worst going and coming I had to watch same film. Personally I wouldn't recommend Egyptair.

TUN-CAI-JNB. It was good value for money. The most delay we got was about 15 minutes at JNB. If you are to fly Egyptair especially from JNB make sure you plastic wrap your check in bags its free and secures your luggage. Good Baggage allowance-46 kilos. What I like about Egyptair is that you don't have to stay overnight in a hotel you connect the same day. The plane toilets were clean food was excellent no alcohol though. The hostesses were very friendly and did their best. I wasn't really expecting 5 Star Emirates kind of service but it was great better than Air France. They must however improve in-flight entertainment. On the downside the Cairo airport toilets are not very clean. I will certainly fly Egyptair again.

I have travelled with Egyptair for years. The latest was 3 days ago. The carrier was 777-300 . The service was excellent. Departure was delayed 15 minutes due to late passengers. Take off was professional as well as the landing. I enjoyed the PTVs. Journey was from CAI-RUH (Riyadh-Saudi Arabia).