Egyptair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 331 reviews
6/10
3 star Skytrax Rating
Filter Reviews by :
Show
2/10

Egyptair customer review

(Singapore)

BKK-CAI-DUS return. BKK-CAI on very old and run down B777-200. Business class seats the ultimate nightmare. No legroom and seat hardly reclines. The seats in Y class looked more comfortable. No menu only fish or chicken or beef poor quality of food. Blankets were out of stock. I was unable to view the IFE since the tiny screens could not be brought into position while the person in front of me declined his seat. There was simply not enough space. Amenity bags only available on BKK-CAI not on the return flight. No toothbrush eye-shade and earplugs available. Overall the ultimate horror flight. What a difference from CAI-DUS - new B737-800 with comfortable seats good service good IFE and food with a menu and blankets.
Seat TypeBusiness Class
Value For Money 12345
no
8/10

Egyptair customer review

(Bermuda)

London - Kuala Lumpur return. Superb cabin and seats in the new 777-300 from London. Older style business class seats on the KL leg. Service was fine although the food and entertainment should be improved. Boarding slow and disorganised but all flights left within 45 minutes of schedule and felt safe. For the price paid it was excellent value and I would use again as you can stop over in Cairo.
Seat TypeBusiness Class
Value For Money 12345
yes
7/10

Egyptair customer review

(Thailand)

Bangkok – Cairo return. I almost booked business class but thanks to the previous reviews I didn’t. I am glad I didn’t waste the money. The seats looked very small and very little leg room for business class. On the other hand economy was quite comfortable. The food was fine. The portion on BKK–CAI leg was small. The breakfast consisted of 3 pcs of bread. But the portion on CAI–BKK was more. Nothing wrong with the service on the ground and on the flight. The plane was dated but was not a problem for me.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Egyptair customer review

(South Africa)

Good value for money. Efficient staff ordered special meal and arrived as ordered. Planes rather old and tired duct tape holding things together in the bathrooms for example but good leg room. Easy interchange at Cairo - travelling Johannesburg to Paris via Cairo in Economy. Recommend for people on a budget who are not expecting too much.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

Egyptair customer review

(Switzerland)

Bangkok - Nairobi stop-over in Cairo of 17 hours. On both Egyptair flights the seat was extremely uncomfortable (defective head-rests which kept sliding down behind the back; sleeping impossible). The inflight-entertainment was terrible - only one third rate movie was shown - the same on both flights. The music programme did not provide a real choice. The food was mediocre service unfriendly. Drinks were not provided during the night. Very good is the provision of accommodation during the Cairo stop-over at a 4-star-hotel near the airport. However before I left on my journey a local Egyptair rep told me that no accommodation would be available. She recommended that I spend my time in Cairo - between two overnight flights in the heat of July. After two hours at the very cold Cairo airport I accidentally found out that Egyptair provided rooms to stop-over passengers.
Seat TypeEconomy Class
Value For Money 12345
no
4/10

Egyptair customer review

(United States)

Traveled today from Guangzhou via Bangkok to Cairo. Food in business was good and plenty. Cabin crew was okay apart from the purser. Seats were very bad. Only 45 degree angle at the most and not so much leg space. Sleeping hardly impossible. When front seat declined backwards you could not get out of your seat anymore. Price was cheap for this flight in business. But I recommend to invest maybe 300US$ more and book a better airline.
Seat TypeBusiness Class
Value For Money 12345
no
3/10

Egyptair customer review

(South Africa)

We had a return flight from Johannesburg via Cairo to Europe. All went well flying out but our return flight Cairo to Johannesburg was delayed for about 6 hours. Instead of departing at 0030 we departed after 6:00! We were disappointed in the way how Egypt Air treated us during the delay - no explanation given. We were told every hour that the flight is still delayed another hour or so. No blankets or pillows were offered and we were lying on the floor trying to sleep as we had to sit right through the night! Every official we spoke to just shrugged their shoulders and walked off!
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Egyptair customer review

(Germany)

FCO-CAI-KUL-CAI-MXP for 420 Euros return. Service and food on all flights was good. Load on KUL-CAI was only 40% so able to stretch out. Due to the long time between the flights in CAI (6-7 hours) they offered us a free hotel stay in the Iberotel including dinner and breakfast. The staff managed to fill out all paper work (transit visa) within 30-45 minutes. We had a great value for money on Egyptair.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Egyptair customer review

(Greece)

ATH-CAI-KUL return Economy Class. We arrived CAI at 16.30 impressed with the new T3 nice clean and organized. We had connection flight to KUL in the night at 01.15. Due to wait of 8 hours for the next flight to KUL Egyptair staff welcomed us and offered us to stay free in a 5 star hotel (incl transfer + buffet dinner). All flights were ok cabin crew food and seats okay. In general for what we paid we had an excellent service.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Egyptair customer review

(South Africa)

Johannesburg-Cairo-Moscow in Business. Old style seat on Joburg-Cairo leg but quite good for sleeping. Lots of legroom. Staff friendly and fairly attentive. Moscow leg in regional type plane also with older style seats big seat and very comfortable. Staff on this leg more attentive and caring. All flights on time.
Seat TypeBusiness Class
Value For Money 12345
yes