Egyptair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 346 reviews
5/10
3 star Skytrax Rating
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5/10

Egyptair customer review

(Australia)

AMM-CAI-LUX LUX-CAI-ATH. We chose Egyptair for relatively cheap fares and convenience around Egypt and the middle east. First flight ordinary cabin crew was a little incompetent and seemed a bit young. Flights to and from Luxor were alright nothing bad but nothing too good either. Flight to Athens was quite pleasant nice and friendly staff food edible for once.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

Egyptair customer review

(United Kingdom)

MLA (Malta) to BKK via CAI. First leg on the EgyptAir Express subsidiary clean comfortable and smart new Embraer 170. An excellent light meal served. CAI-BKK an old and slightly shabby 777 with no personal entertainment and only one (Arabic) movie shown on the large screens. Leg room in economy excellent. Two meals served both average and uninspiring but not terrible. Cabin crew on both legs were efficient but not as polite or friendly as with some airlines. One attendant spent most of the MLA-CAI leg chatting to a passenger she seemed to know. No alcohol available on either flight. Check-ins were very smooth. All in all I was pretty satisfied given my low expectations and the fairly low price of my ticket.
Seat TypeEconomy Class
Value For Money 12345
yes
3/10

Egyptair customer review

(United States)

New York to Cairo and return and wished we had waited until January 2011 when the new 777-300ER will be available. Service ordinary seats were better than economy but only barely. Attendants helpful when asked but did not go out of their way to assist. The domestic trips on Egypt Air were better than the flight over.
Seat TypeBusiness Class
Value For Money 12345
no
na

Egyptair customer review

(United Kingdom)

I generally fly EgyptAir about 4 times per year and have become used to shabby service. My other options are BA or BMI and they are not much different when it comes to customer service. I find the staff on EgyptAir lazy and unprofessional who just try to get from one side of the Atlantic to the other without too much bother. I think they should lower their prices or up the quality of service with better trained staff.
Seat TypeEconomy Class
Value For Money 12345
no
na

Egyptair customer review

(Philippines)

CAI-BKK Business Class on an old B777-200. The seats are cramped movie sound was scratchy and headsets cheap ear insert type. No noise cancelling headsets available. I skipped dinner and took breakfast. The hot meal was only warmed slightly. The attendant called the senior attendant to ask what was wrong in a manner that suggest I was the only problem passenger. The man next to me said he had also a different hot plate and it also was cold and his hot tea was cold.
Seat TypeBusiness Class
Value For Money 12345
no
9/10

Egyptair customer review

(South Africa)

London to Johannesburg via Cairo. New plane to Cairo excellent with great inflight entertainment. Older plane to Johannesburg - no entertainment. Staff extremely helpful pleasant food and timekeeping great. The price was excellent too. Transfer at Cairo easy and people there helpful too.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Egyptair customer review

(New Zealand)

Rome to Durban. Never again. I would rather go via Moscow next time with any other airline because nothing could be as bad as EgyptAir. Dirty aircraft with disinterested crew. The toilets were filthy food looked like leftovers from other airlines. The seating is exceptionally cramped and uncomfortable. And it wasn't cheap! I notice with amusement that it is a Star Alliance member. How can this be considering the wonderful airlines that belong this alliance eg. Singapore Airlines etc.
Seat TypeEconomy Class
Value For Money 12345
no
2/10

Egyptair customer review

(United States)

Roundtrip on Egyptair JFK to Cairo. B777-200 interior very dirty and tired looking. The aisles and toilets were not cleaned at all during the flights. Drinks only offered during the meal service. I had to go to the galley several times on both flights and ask for water and flight attendants seemed like I was bothering them and asking them to do me a big favor. I felt that Egyptair did not take the safety briefings seriously as they were quickly shown on the overhead screens while attendants were passing through the cabin handing out newspapers. On both flights passengers got up out of their seats immediately after the plane landed but we were still taxing to our gates. The overall lack of service from the flight attendants was not enjoyable. Egyptair need to dramatically improve by updating their aircraft with better inflight entertainment and improve their cabin services (both meal and beverage) in order to be close to the service provided by other Star Alliance and international airlines.
Seat TypeEconomy Class
Value For Money 12345
no
5/10

Egyptair customer review

(United Kingdom)

LHR-CAI A330-300 CAI - LHR A330-200. Only flew with Egyptair because required to do so by client. Outbound aircraft new and pretty impressive. Shame they went for business class seats that don't go to proper flat beds - you just feel as though you're sliding off these. IFE good and details of movie choice on screen. Food pretty good and service OK. Return aircraft old style and that was reflected in the service too. Clunky old-fashioned seat. Out of date magazine with no current movie details - when I pointed this out to FA she told me it was her first flight of the day and I'd just figure it out during the flight. Food OK but not as per menu. Supposedly seasonal fresh fruit selection was a lot of apples and two very green bananas. Would not pay to fly this airline if it were my own choice especially as it is dry and yet charges the same as the BA/BMI in Business.
Seat TypeBusiness Class
Value For Money 12345
no
6/10

Egyptair customer review

(Spain)

IST-CAI-KUL and back was a good experience and worth the price in economy. Of course things could be much better as most reviewers here mentioned. For example if you pre-order vegetarian meals several months before the flight they should have it on all segments of your flight (they missed one out of four in this case). And it's true that making use of the long layover service (reviewed in detail on Flyer Talk) is stressful. Their sales offices check-in staff in countries outside Egypt and support service staff in Cairo all seem to say different things regarding what is possible and what is not on your layover. And come on which airline does not have online check in these days? And where are my frequent flyer miles on a Star Alliance partner airline's program more than 5 weeks after flying?
Seat TypeEconomy Class
Value For Money 12345
no