Egyptair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 346 reviews
5/10
3 star Skytrax Rating
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7/10

Egyptair customer review

(Germany)

FRA-CAI-DXB / KWI-CAI-FRA. FRA-CAI leg on a modern B737-800 with good legroom and decent food. 3 hours time to transit in CAI with the boarding pass for the continuing leg only available at the transit desk in CAI. Star Alliance Lounge in CAI is ok however quality wise way below other Star Alliance lounges. CAI-DXB a new 777-300ER with lie flat seats. KWI-CAI on a 20 year old A320 very tired plane. Last leg an A330-200 old style business class recliner seats with excellent legroom. Problem is that the product is not yet consistent in terms of seat quality offered plus the older planes feel a little dirty. Biggest problem for MS from my perspective is the staff that is not friendly at all. A smile does not cost anything but can make a big difference.
Seat TypeBusiness Class
Value For Money 12345
yes
na

Egyptair customer review

(Netherlands)

AMS-CAI-KUL BKK-CAI-AMS. The worst and most unprofessional experience I have ever had on an airline. A330 and B777 have very tired interiors toilets are not cleaned during the flight. Although food is hardly ever amazing this time it was really bad (specially BKK-CAI section). Drinks only offered during the meal service at other times you can try to get 1 glass of water at the galley it feels like asking for a big favour. During the landing the family friends and EgyptAir crew start taking out their phones already and calling. Flight crew on duty sitting across or close do not say a word.
Seat TypeEconomy Class
Value For Money 12345
no
3/10

Egyptair customer review

(Malaysia)

KUL-CAI-KUL. A330'internal condition is terrible. Foot rests are broken. Horus magazine is not available. Inflight entertainment not functioning even in a 10 hours long flight. At check in you are not allowed to book any of the first row seats even though you have a baby with you. Obviously those seats are reserved for the so called security officers and the staff relatives and friends. Announcements during the flight are not clear - hardly understand the crew's language pronouncation. It's a terrible experience but the cheapest.
Seat TypeEconomy Class
Value For Money 12345
no
4/10

Egyptair customer review

(Greece)

Athens-Bangkok via Cairo. The reason for flying with Egypt Air after 10 years was the low price for this flight and the fact that now is a Star Alliance member. But everything is the same like before except the new logo on the aircraft and the Star Alliance logo everywhere! Athens-Cairo was an A320 in a good condition with a lot space for the legs. On arrival at Cairo airport we had 6.5hours for the connection flight. We were informed from their office in Athens that we had transfer to hotel for these hours. I went at their office and an inpolite employee told me to give a ticket for going upstairs at the restaurant for eat something. I asked the hotel saying that this was the deal buying the ticket and it is not possible stay at the restaurant for 65 hours. He answered saying that the time for to fix the visa is about 2 hours and after that I'll have short time at the hotel. After 30 mins they eventually took us out without visa and passport! The hotel was great nice lunch and room. The time we had to go back there was nobody from egypt air to call us. By ourselves we found minibus from the hotel to take us back to the airport. Cairo-Bangkok was on a tired B777no personal tv main screen with a bad view and no sound at most parts. This airline needs big steps for to be equal or near to the other Star Alliance members and really I wonder how Star Alliance decide which airline will join this group.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Egyptair customer review

(United Kingdom)

London Cairo London in Business. New A330s. seats excellent and clean cabin with friendly staff. IFE new and works well but not a huge choice of films etc. Food not up to scratch though and no alcohol.
Seat TypeBusiness Class
Value For Money 12345
yes
2/10

Egyptair customer review

(Singapore)

BKK-CAI-DUS return. BKK-CAI on very old and run down B777-200. Business class seats the ultimate nightmare. No legroom and seat hardly reclines. The seats in Y class looked more comfortable. No menu only fish or chicken or beef poor quality of food. Blankets were out of stock. I was unable to view the IFE since the tiny screens could not be brought into position while the person in front of me declined his seat. There was simply not enough space. Amenity bags only available on BKK-CAI not on the return flight. No toothbrush eye-shade and earplugs available. Overall the ultimate horror flight. What a difference from CAI-DUS - new B737-800 with comfortable seats good service good IFE and food with a menu and blankets.
Seat TypeBusiness Class
Value For Money 12345
no
8/10

Egyptair customer review

(Bermuda)

London - Kuala Lumpur return. Superb cabin and seats in the new 777-300 from London. Older style business class seats on the KL leg. Service was fine although the food and entertainment should be improved. Boarding slow and disorganised but all flights left within 45 minutes of schedule and felt safe. For the price paid it was excellent value and I would use again as you can stop over in Cairo.
Seat TypeBusiness Class
Value For Money 12345
yes
7/10

Egyptair customer review

(Thailand)

Bangkok – Cairo return. I almost booked business class but thanks to the previous reviews I didn’t. I am glad I didn’t waste the money. The seats looked very small and very little leg room for business class. On the other hand economy was quite comfortable. The food was fine. The portion on BKK–CAI leg was small. The breakfast consisted of 3 pcs of bread. But the portion on CAI–BKK was more. Nothing wrong with the service on the ground and on the flight. The plane was dated but was not a problem for me.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Egyptair customer review

(South Africa)

Good value for money. Efficient staff ordered special meal and arrived as ordered. Planes rather old and tired duct tape holding things together in the bathrooms for example but good leg room. Easy interchange at Cairo - travelling Johannesburg to Paris via Cairo in Economy. Recommend for people on a budget who are not expecting too much.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

Egyptair customer review

(Switzerland)

Bangkok - Nairobi stop-over in Cairo of 17 hours. On both Egyptair flights the seat was extremely uncomfortable (defective head-rests which kept sliding down behind the back; sleeping impossible). The inflight-entertainment was terrible - only one third rate movie was shown - the same on both flights. The music programme did not provide a real choice. The food was mediocre service unfriendly. Drinks were not provided during the night. Very good is the provision of accommodation during the Cairo stop-over at a 4-star-hotel near the airport. However before I left on my journey a local Egyptair rep told me that no accommodation would be available. She recommended that I spend my time in Cairo - between two overnight flights in the heat of July. After two hours at the very cold Cairo airport I accidentally found out that Egyptair provided rooms to stop-over passengers.
Seat TypeEconomy Class
Value For Money 12345
no