Egyptair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 336 reviews
6/10
3 star Skytrax Rating
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4/10

Egyptair customer review

(United States)

Traveled today from Guangzhou via Bangkok to Cairo. Food in business was good and plenty. Cabin crew was okay apart from the purser. Seats were very bad. Only 45 degree angle at the most and not so much leg space. Sleeping hardly impossible. When front seat declined backwards you could not get out of your seat anymore. Price was cheap for this flight in business. But I recommend to invest maybe 300US$ more and book a better airline.
Seat TypeBusiness Class
Value For Money 12345
no
3/10

Egyptair customer review

(South Africa)

We had a return flight from Johannesburg via Cairo to Europe. All went well flying out but our return flight Cairo to Johannesburg was delayed for about 6 hours. Instead of departing at 0030 we departed after 6:00! We were disappointed in the way how Egypt Air treated us during the delay - no explanation given. We were told every hour that the flight is still delayed another hour or so. No blankets or pillows were offered and we were lying on the floor trying to sleep as we had to sit right through the night! Every official we spoke to just shrugged their shoulders and walked off!
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Egyptair customer review

(Germany)

FCO-CAI-KUL-CAI-MXP for 420 Euros return. Service and food on all flights was good. Load on KUL-CAI was only 40% so able to stretch out. Due to the long time between the flights in CAI (6-7 hours) they offered us a free hotel stay in the Iberotel including dinner and breakfast. The staff managed to fill out all paper work (transit visa) within 30-45 minutes. We had a great value for money on Egyptair.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Egyptair customer review

(South Africa)

Johannesburg-Cairo-Moscow in Business. Old style seat on Joburg-Cairo leg but quite good for sleeping. Lots of legroom. Staff friendly and fairly attentive. Moscow leg in regional type plane also with older style seats big seat and very comfortable. Staff on this leg more attentive and caring. All flights on time.
Seat TypeBusiness Class
Value For Money 12345
yes
9/10

Egyptair customer review

(Greece)

ATH-CAI-KUL return Economy Class. We arrived CAI at 16.30 impressed with the new T3 nice clean and organized. We had connection flight to KUL in the night at 01.15. Due to wait of 8 hours for the next flight to KUL Egyptair staff welcomed us and offered us to stay free in a 5 star hotel (incl transfer + buffet dinner). All flights were ok cabin crew food and seats okay. In general for what we paid we had an excellent service.
Seat TypeEconomy Class
Value For Money 12345
yes
4/10

Egyptair customer review

(United States)

KUL-Cairo-JFK flight business class was not on par with any long distance business class we've ever flown. The chairs barely inclined and were very uncomfortable even for our 2 young daughters. We ordered vegetarian food which was extremely bad. They gave us boiled vegetables with no seasoning in business class. I'd hate to think what economy class passengers ate. We'd rate the service very ordinary and really not worth the amount we paid for the class of service expected. I don't know about value for money in economy but it was absolutely not worth the amount spent on business class to travel this route.
Seat TypeBusiness Class
Value For Money 12345
no
2/10

Egyptair customer review

(Saudi Arabia)

RUH-CAI return on Egyptair. Check in at Riyadh was utter chaos. Every Egyptian traveller on the flight was at least 40 to 50 kilos above the limit. Check in delayed because of constant arguments over excess baggage. RUH-CAI sector serviced by fairly new B777 but there was no IFE and food extremely basic. No additional water provided by staff or drinks offered after meal service. Several babies on board but staff did not bother providing seat belts and neither did the staff check passengers seat belts on arriving in Cairo. Safety standards very lax. The return trip was an antiquated B737.500 Staff a bit more attentive but service was very mediocre.
Seat TypeEconomy Class
Value For Money 12345
no
3/10

Egyptair customer review

(Malaysia)

Bangkok-Cairo-Jeddah return. Traveled in a 20 person group but seats given far away from each other in every flight. Also we as a family of four (children age 10 and 8) also given seating far apart although checked in earlier than three hours. The leg room is quite big food is a lot but not much variation. Services in between meal is lacking no water provided. Also when service person called not answered - therefore have to walk to the galley ourselves.
Seat TypeEconomy Class
Value For Money 12345
no
5/10

Egyptair customer review

(Costa Rica)

SXF-CAI-CAN on Economy Class. Two totally different flights the first one between Berlin and Cairo was very good I was even impressed about the bad comments I read here before to buy the ticket (I bought it because it was the cheapest option). And then a week later I had a dreadful experience on my way to China. Service and food were good on SXF-CAI without IFE though. But the 14 hours ride between CAI and CAN with a stopover in BKK was horrible. Terrible food and attention (and very bad behaved passengers too). I will never use this airline to fly to Africa or Asia although it seems they made the effort to show their best face on their flights to Europe.
Seat TypeEconomy Class
Value For Money 12345
no
2/10

Egyptair customer review

(Thailand)

JNB-CAI. Impossible to imagine how this dreadful airline made it into Star Alliance. Their aircraft are old and uncomfortable Business Class is little better than recliner armchairs - they claim to have flat-bed seats but these are only fitted onto B777-300 aircraft it will probably take them 10 years to have them rolled out to the rest of the fleet. Food was adequate but unimaginative inflight entertainment very limited with only a few channels not in Arabic. Their lounge at the new (but already grubby and dilapidated) Terminal 3 at CAI is small shabby poorly equipped (no showers for example) and for some reason full of children (clearly having a friend at EgyptAir is the way to travel). If you have any choice at all avoid this sub-par carrier.
Seat TypeBusiness Class
Value For Money 12345
no