Egyptair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 368 reviews
5/10
3 star Skytrax Rating
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Egyptair customer review

(United States)

BKK-CAI Business class. A terrible experience. Star Alliance standards? The flight was terrible an extremely old 777 with economy class legroom and no proper recline. Only 21 seats and no service. I asked for juice and the empty glass was in the arm rest for only 8 hours. Not even once a cabin attendant asked if needed something. A third class breakfast was served. I cannot understand how Egypt air was accepted to Star Alliance with such a low standards.
Seat TypeBusiness Class
Value For Money 12345
no
7/10

Egyptair customer review

(United Kingdom)

Heathrow to Johannesburg via Cairo and back. Heathrow to Cairo was excellent with a comfortable seat food and service good. Cairo to Johannesburg not as good as - an older aircraft with no seatback entertainment but cabin staff were good. The return flights were pretty much the same. Good value for money if you book early and get cheap tickets.
Seat TypeBusiness Class
Value For Money 12345
yes
8/10

Egyptair customer review

(United Kingdom)

LHR-CAI with 2 day stopover before continuing CAI-JNB and then back to LHR. First flight a BMI codeshare - attendants pretty disinterested and plane was tatty. Cairo to Joburg on the old Airbus - no personal TV but midnight departure I was interested in sleeping. Got the Airbus back to Cairo where a lost walking stick threatened to derail my impressions of EgyptAir up to that point. Ground staff were quite apathetic although at the last minute a very good manager took on my complaint and was waiting for me at the departure gate to London with my stick - excellent. Flight back to London was on the new Boeing which was lovely. Food on all legs acceptable for economy class although I would have preferred more drinks rounds. Attendants pleasant enough - no complaints.
Seat TypeBusiness Class
Value For Money 12345
yes
na

Egyptair customer review

(Belgium)

BRU-CAI-SSH. Snow disruption. Flight delayed 3 hours. Snow can happen but we were boarded in the plane (old A321) even as MS knew the luggage handling was delayed for hours more. We were sitting in the plane for 2 more hours without any communication about the reason of the extra delay. Cup of water after more than 1.5 hrs and passengers complaints. Push-back with more than 5 hrs delay. Still no comment from crew. Pilot never addressed passengers during flight safety demo aborted for take-off crew unsmiling inedible food. Arrival in CAI with big delay connection to SSH was gone. Kept us waiting until 05.30 in the morning in the transit zone. Only then they said us there was no seat on any flight for SSH during the day and that we had to go to hotel. We had to argue very strongly to get our boarding passes printed before we left for that hotel. They knew it already 99during the night but wouldn't put us in hotel too early because they have to pay for extra night in the hotel. We only got voucher after asking for it. This is not the Egyptian hospitality I know. Shame on you Egypt Air.
Seat TypeEconomy Class
Value For Money 12345
no
6/10

Egyptair customer review

(Egypt)

CAI-BRU return Business Class old A321. One meal was served food. No personal TV screen and seat was not even reclining. Check in smooth new terminal in Cairo is very nice. Lounge also nice. Crew friendly and attentive.
Seat TypeBusiness Class
Value For Money 12345
yes
9/10

Egyptair customer review

(United States)

EgyptAir coach class JFK to Cairo bulkhead seats were roomy plane was immaculate and the hot meal served above average for airlines. The flight attendants were pleasant and professional. During our trip we flew Egypt Air from Cairo-Luxor Aswan-AbuSimbel-Cairo flights on time and planes clean with ample leg room. On our return we had the opportunity to fly business class on new B777-300 - plane was immaculate service and food exceptional.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

Egyptair customer review

(United Kingdom)

JNB-CAI-AMS A340 and B737. We thought we were mentally prepared for Egypt Air but no. The A340 business class seats would not have been out of place in a premium economy cabin : hardly any recline no leg room video monitors in front of cabin only. B737 had better leg room video on demand but no foot rest. This means when in a reclined position legs start hurting after a while. Verdict on Egyptair : cheap but certainly not cheerful.
Seat TypeBusiness Class
Value For Money 12345
no
1/10

Egyptair customer review

(United Kingdom)

London to Kuala Lumpur via Cairo one day after Heathrow was re-opened. Original departure time from LHR was 1400 but delayed until 1900. No Egypt Air ground staff to be seen at all. No updates on why our flight was delayed or whether all of us will be able to catch our connecting flights in Cairo. Outbound journey from LHR to Cairo using new Boeing-777 impressed with entertainment system but food was horrible. I do have to give credit when we arrived in Cairo they made sure that all transit passenger flights will be waiting for us. There were many passengers flying to Johannesburg and Kuala Lumpur from London on that flight. The final leg to Kuala Lumpur was awful. The aircraft was an old Airbus no personal tv. The toilet doesn't seem to be cleaned at all. No comment as well with the food. Overall it was a below average experience flying with Egypt Air.
Seat TypeEconomy Class
Value For Money 12345
no
na

Egyptair customer review

(United Kingdom)

I had confirmed ticket from Hurghada to London via Cairo in December. My luggage was booked through to London boarding card issued till Cairo citing systems issues. On reaching Cairo I was informed that the Cairo-London flight was cancelled (snow disruption) I could collect my baggage there and go to customer services - they directed me to ticketing to determine flight options. Most unhelpful personnel there who told me next available flight to London was after 2 days that I would need to make my own stay & other arrangements. They refused my request to be rerouted through other locations (which flights were operational). I finally paid £200 more to go to Paris (on a flight a couple of hours later) over the £360 one way fare and then paid another £99 to get to London from Paris. I recommend using EU airlines who are regulated by EU regulations.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

Egyptair customer review

(Australia)

JNB-CAI and CAI-LUX return. Not the friendliest crew but not unwelcoming. Seats were comfortable and food edible if you go for that kind of food. We booked and paid early so the fares were a steal.
Seat TypeEconomy Class
Value For Money 12345
yes