Egyptair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 332 reviews
6/10
3 star Skytrax Rating
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Egyptair customer review

(Philippines)

CAI-BKK Business Class on an old B777-200. The seats are cramped movie sound was scratchy and headsets cheap ear insert type. No noise cancelling headsets available. I skipped dinner and took breakfast. The hot meal was only warmed slightly. The attendant called the senior attendant to ask what was wrong in a manner that suggest I was the only problem passenger. The man next to me said he had also a different hot plate and it also was cold and his hot tea was cold.
Seat TypeBusiness Class
Value For Money 12345
no
9/10

Egyptair customer review

(South Africa)

London to Johannesburg via Cairo. New plane to Cairo excellent with great inflight entertainment. Older plane to Johannesburg - no entertainment. Staff extremely helpful pleasant food and timekeeping great. The price was excellent too. Transfer at Cairo easy and people there helpful too.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Egyptair customer review

(New Zealand)

Rome to Durban. Never again. I would rather go via Moscow next time with any other airline because nothing could be as bad as EgyptAir. Dirty aircraft with disinterested crew. The toilets were filthy food looked like leftovers from other airlines. The seating is exceptionally cramped and uncomfortable. And it wasn't cheap! I notice with amusement that it is a Star Alliance member. How can this be considering the wonderful airlines that belong this alliance eg. Singapore Airlines etc.
Seat TypeEconomy Class
Value For Money 12345
no
2/10

Egyptair customer review

(United States)

Roundtrip on Egyptair JFK to Cairo. B777-200 interior very dirty and tired looking. The aisles and toilets were not cleaned at all during the flights. Drinks only offered during the meal service. I had to go to the galley several times on both flights and ask for water and flight attendants seemed like I was bothering them and asking them to do me a big favor. I felt that Egyptair did not take the safety briefings seriously as they were quickly shown on the overhead screens while attendants were passing through the cabin handing out newspapers. On both flights passengers got up out of their seats immediately after the plane landed but we were still taxing to our gates. The overall lack of service from the flight attendants was not enjoyable. Egyptair need to dramatically improve by updating their aircraft with better inflight entertainment and improve their cabin services (both meal and beverage) in order to be close to the service provided by other Star Alliance and international airlines.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

Egyptair customer review

(Germany)

FRA-CAI-DXB / KWI-CAI-FRA. FRA-CAI leg on a modern B737-800 with good legroom and decent food. 3 hours time to transit in CAI with the boarding pass for the continuing leg only available at the transit desk in CAI. Star Alliance Lounge in CAI is ok however quality wise way below other Star Alliance lounges. CAI-DXB a new 777-300ER with lie flat seats. KWI-CAI on a 20 year old A320 very tired plane. Last leg an A330-200 old style business class recliner seats with excellent legroom. Problem is that the product is not yet consistent in terms of seat quality offered plus the older planes feel a little dirty. Biggest problem for MS from my perspective is the staff that is not friendly at all. A smile does not cost anything but can make a big difference.
Seat TypeBusiness Class
Value For Money 12345
yes
5/10

Egyptair customer review

(United Kingdom)

LHR-CAI A330-300 CAI - LHR A330-200. Only flew with Egyptair because required to do so by client. Outbound aircraft new and pretty impressive. Shame they went for business class seats that don't go to proper flat beds - you just feel as though you're sliding off these. IFE good and details of movie choice on screen. Food pretty good and service OK. Return aircraft old style and that was reflected in the service too. Clunky old-fashioned seat. Out of date magazine with no current movie details - when I pointed this out to FA she told me it was her first flight of the day and I'd just figure it out during the flight. Food OK but not as per menu. Supposedly seasonal fresh fruit selection was a lot of apples and two very green bananas. Would not pay to fly this airline if it were my own choice especially as it is dry and yet charges the same as the BA/BMI in Business.
Seat TypeBusiness Class
Value For Money 12345
no
6/10

Egyptair customer review

(Spain)

IST-CAI-KUL and back was a good experience and worth the price in economy. Of course things could be much better as most reviewers here mentioned. For example if you pre-order vegetarian meals several months before the flight they should have it on all segments of your flight (they missed one out of four in this case). And it's true that making use of the long layover service (reviewed in detail on Flyer Talk) is stressful. Their sales offices check-in staff in countries outside Egypt and support service staff in Cairo all seem to say different things regarding what is possible and what is not on your layover. And come on which airline does not have online check in these days? And where are my frequent flyer miles on a Star Alliance partner airline's program more than 5 weeks after flying?
Seat TypeEconomy Class
Value For Money 12345
no
na

Egyptair customer review

(Netherlands)

AMS-CAI-KUL BKK-CAI-AMS. The worst and most unprofessional experience I have ever had on an airline. A330 and B777 have very tired interiors toilets are not cleaned during the flight. Although food is hardly ever amazing this time it was really bad (specially BKK-CAI section). Drinks only offered during the meal service at other times you can try to get 1 glass of water at the galley it feels like asking for a big favour. During the landing the family friends and EgyptAir crew start taking out their phones already and calling. Flight crew on duty sitting across or close do not say a word.
Seat TypeEconomy Class
Value For Money 12345
no
3/10

Egyptair customer review

(Malaysia)

KUL-CAI-KUL. A330'internal condition is terrible. Foot rests are broken. Horus magazine is not available. Inflight entertainment not functioning even in a 10 hours long flight. At check in you are not allowed to book any of the first row seats even though you have a baby with you. Obviously those seats are reserved for the so called security officers and the staff relatives and friends. Announcements during the flight are not clear - hardly understand the crew's language pronouncation. It's a terrible experience but the cheapest.
Seat TypeEconomy Class
Value For Money 12345
no
4/10

Egyptair customer review

(Greece)

Athens-Bangkok via Cairo. The reason for flying with Egypt Air after 10 years was the low price for this flight and the fact that now is a Star Alliance member. But everything is the same like before except the new logo on the aircraft and the Star Alliance logo everywhere! Athens-Cairo was an A320 in a good condition with a lot space for the legs. On arrival at Cairo airport we had 6.5hours for the connection flight. We were informed from their office in Athens that we had transfer to hotel for these hours. I went at their office and an inpolite employee told me to give a ticket for going upstairs at the restaurant for eat something. I asked the hotel saying that this was the deal buying the ticket and it is not possible stay at the restaurant for 65 hours. He answered saying that the time for to fix the visa is about 2 hours and after that I'll have short time at the hotel. After 30 mins they eventually took us out without visa and passport! The hotel was great nice lunch and room. The time we had to go back there was nobody from egypt air to call us. By ourselves we found minibus from the hotel to take us back to the airport. Cairo-Bangkok was on a tired B777no personal tv main screen with a bad view and no sound at most parts. This airline needs big steps for to be equal or near to the other Star Alliance members and really I wonder how Star Alliance decide which airline will join this group.
Seat TypeEconomy Class
Value For Money 12345
no