Dragonair

Hong Kong to Shanghai on KA874. Flight delayed approximately 30 min. However there was no announcement about the further delay. After waiting for 45 minutes we were told that the flight will be delayed to 2 hours from original schedule. Arrival in Shanghai was not good either the plane were parked at a remote stand. The original arrival in Shanghai was 3.20 PM. but we go there around 5.30 pm.

Xian to Hong Kong on KA947. Unable to do the online check in. The check in was smooth. The plane arrived in Xian a little bit late but manage to board and left on time. They ran out choice of meal when the cart arrived in our area. Arrived in Hong Kong a little bit late but had to wait on tarmac since the plane was parked on remote gate and ground crew did not arrive. We had to wait for 15-20 minutes before we were able to leave the plane and make our connection.

9th Nov 2014 Flight KA692 Penang (0800 dep) to Hong Kong. Minus points: 1) In-flight entertainment appears to lack a bit in terms of content but I am comparing this to Malaysia Airlines' long-haul operations. Being a regional airline this may be perfectly acceptable. 2) Food unspectacular. Plus points: 1) Friendly and attentive crew. 2) In-flight entertainment user interface is excellent - touch-screen responsive and with a single-hole jack to use your own earphones. General notes: My first flight with this airline and a very last-minute booking. I wasn't sure what to expect but was very pleasantly surprised which I probably shouldn't have been given that this airline is 100% Cathay Pacific-owned and has been operating since 1985. Quite enjoyable and good value. I would definitely fly with them again and would look forward to doing so.

PVG-HKG. As a subsidiary of Cathay Pacific you would expect the same high standards as the former and they did not fail. Superb service from Shanghai to Hong Kong. Requested a better seat due to my height which was not a problem and enjoyed the rest of the flight in relative comfort with great service from the cabin crew. The flight departure was delayed due to air congestion which is the norm for China these days but the captain made up for this enroute and kept us informed. As a regional airline they were great. Will definitely choose Dragon Air again.

HKG-KHH-HKG (26 and 28 Sept). Outbound KA432 was delayed for 2+ hours and we were promptly notified. A Cathay Pacific plane flew us instead. Service was good by diligent and courteous staff. Meal was a wrap with curry chicken and a pack of Oolong tea. Major complaint was the delay as we were supposed to catch the 08.50 flight but were still in HKG at 11.00 am. Inbound KA455 departed KHH at 19.25 promptly. Nothing to complain about on this one class A320 which no inflight entertainment except the Silkroad Magazine in the seat pocket. Salute to KA as they serve a hot meal on this 1 hour flight. Pork Rice was offered with a Pineapple pie and a cup of OJ. We were not supposed to board this flight as our O class ticket was booked for the last flight of the evening which was on an A330 instead. We were allowed to catch the 19.20 flight. KA457 of the day was delayed 2.5 hours when it arrived HK at almost 1am the next day.

Chengdu to Hong Kong Sept 14 2014. Flight was cancelled when everyone was in the gate area due to mechanical issues. Everyone had to go back through immigration to rebook. The most disorganised mess I have ever experienced. Everyone was screaming at the staff. They didn't offer bookings on other airlines to Hong Kong but offered a flight to Macau and the option of taking a ferry. Many people missed their connecting flights in HK and staff in Chengdu seemed incapable of knowing what to do.

Chengdu to Hong Kong 22 Jun 2014: Was absolutely atrocious. I would have expected better standards from such a highly-rated airline. Chengdu airport is also partly to blame. No communication between airport staff and non- mandarin speaking passengers. They themselves did not even know what was happening with the flight. I waited at the airport for 11hours without any answers only to find out it was cancelled - 8.5 hours after it was due to depart! Hotel was booked and only managed 5 hours rest as they arranged a bus to take me to the airport at 6am the next day. Arriving at the airport found out they had rebooked me onto a Hong Kong Airlines flight (it was my first time flying with them and they were wonderful) but it was due to depart 30mins from the time I was made aware of my new flight! Mad dash through airport security and onto the plane. Overall a very disappointing experience with them. I will now consider only CX flights where possible otherwise a different airline altogether.

I was notified by DragonAir via SMS that my flight from Shanghai to Hong Kong (KA893) was cancelled while I was in a taxi on my way to Shanghai Pudong Airport at 5pm on 26 June 2014. When I arrived at the airport at around 5.30pm the DragonAir check-in counters were chaotic with hundreds queuing. The reason for the cancelled flight was - "Traffic Flow Control". Dragonair staff walked around and distributed coupons to get dinner in nearby restaurants. They asked us to come back at 7.00 to check the latest status. Came back at 7pm and waited for another 30 minutes and get the reply that I should come back at 8pm. I come back at 8pm but got the vague answer that all flights were cancelled. Staff asked travelers to come back at 9pm to check status. From 8.30pm the check-in area was absolutely chaotic. Because I needed to travel to Hong Kong urgently I booked another flight from Shanghai Pudong to Shenzhen. I was lucky that I booked onto China Eastern (MU5367).

Flew KHH-HKG-KHH a few weeks ago. The outbound leg was pretty good. Excellent food comfortable seats wonderful service with a smile. They manage to serve a full meal on the very short 1 hour flight which is excellent. On the downside our kids were not served their pre-ordered child meal just the regular adult meal. The deplaning in Hong Kong was via a bus ride. Must be a recent thing as a couple of years ago this flight did use a jetway although at a remote gate. Additionally the airline did not pass around immigration slips and we were turned around at the clearance queue to complete that step. This should be a standard process on any international flight. The return to KHH was messy. The flight was late and the equipment was changed to a Cathay jet. The famous CX/KA food was non-existent and instead we were served chicken wraps and a box of tea. Small detail but takes away from the normally wonderful CX/KA experience.

Chengdu - Hong Kong. The flight left on time and overall a great journey. Cabin staff very friendly and helpful with the breakfast nice and hot. Overall a good flight would use them again.