Copa Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 413 reviews
4/10
3 star Skytrax Rating
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10/10

“10 stars and a big recommendation”

(United States)

Trip Verified | I was looking for an inexpensive way to get from LAX to GRU. Skyscanner search engine came up with a roundtrip around 500 USD with Copa Airlines, a company which I’ve never heard from before. Before booking I did some research and almost decided not to book with them due to all the really bad reviews about Copa. I’m glad I gave them a try. I had an excellent trip in almost every aspect. Check in at LAX was quick, friendly and easy. The young lady gave me seats on exit rows for both flights upon request without extra charge. I’m 6-2 so I was really glad to get seats with extra leg space in economy. The trip to São Paulo goes via Panama City, their hub. The connection there was the easiest thing I’ve ever experienced. We arrived at one gate and the connecting flight left immediately next to it. The planes left on time and arrived on time as well. On long distance flights you do get a selection of warm meals. Not bad, not good. Nothing special. If this is important to you: they don’t serve alcoholic beverages. Inflight entertainment works with your smartphone or tablet. You can log into the wifi and and get access to movies and tv shows. It’s not a huge selection but enough to find something you like. Flight attendants were very friendly and helpful on all flights. The trip back was basically the same. Everything was fine. For me this was a smooth trip with zero issues. Food could be better, but hey, its economy class after all. So, considering my experience I must give this airline a thumbs up, 10 stars and a big recommendation. Thanks Copa for the smooth and pleasant trip.
AircraftBoeing 737Max
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles LAX to Sao Paulo GRU via Panama City PTY
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
5/10

"don't respect your seat"

(United States)

Trip Verified |   We pay for a seat at front, at the gate they took our passport and ticket, and don't explain anything. After 10 min they pretend to send us to the row 34 with no refund no explanation. nothing, at least 10 people in te same condition, they don't respect your seat even if you pay for. I have to argue for another 10 min to get better seat, the surprise, when I boarded, was empty seats at front, lack of control.
AircraftBoeing 737
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePanama to Tegucigalpa
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Customer service is rude and is no help"

(Argentina)

Trip Verified | Customer service is rude and is no help. I booked this airline through expedia, I am 22 years old and a woman, I came to the airport an hour and a half before boarding. No one was in the airport to check my bags, I spoke with someone from copa airlines and he stated that he messaged his supervisor to let him know that I am here and if I can get a flight change to the next morning same time. When I called Copa a few hours later they stated that they never received that message and they cant get me a new flight. So i spoke with expedia and they said if Copa waives the no show they can do something for me. Copa insisted that they will not do that and to contact someone else.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteNew York jfk to Mendoza via Panama City
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"wasn't a force majeure case"

(United States)

Trip Verified | Last year, I purchased a ticket to travel to Puerto Rico with Avianca for the outbound journey and Copa Airlines for the return. Prior to the trip, COVID vaccines were depleted in my area, preventing me from completing the second dose on time, leading to the denial of boarding. Avianca understood the force majeure situation and refunded my money. However, I had to sue Copa, as they vehemently refused to do the same. After nearly two years of legal battles, a judge ruled in favor of Copa, arguing that the lack of vaccines wasn't a force majeure case that would allow the application of the then-current presidential decrees to provide relief to passengers affected by pandemic-related situations. While Avianca sympathized with my situation, Copa and the Colombian judicial system turned their backs on me as a user and citizen.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMedellin to San Juan de Puerto Rico
Date FlownDecember 2022
Value For Money 12345
no
8/10

“flight was satisfactory”

(United States)

Trip Verified | Flew back from a trip to Colombia on COPA and I do have to say there are pros and cons on traveling with this airline. On the first leg to Panama City I checked in at El Dorado and was at the gate within 30 minutes altogether. Because I purchased a basic economy ticket I had to pay to check in a bag but it was actually very cheap only thirty dollars. One thing I did not like was that you can’t buy alcohol at duty free if you travel through Panama City otherwise they’ll confíscate it or make you pay to check it in so I missed out on bringing back rum. Had I known that rule I would have bought it and put it in the checked in bad in Bogota. The flight itself was uneventful, the airplane had private TVs on each seat, flight attendants were normal not too friendly just basically did their job. in Panama City I went to duty free bought some booze which was given to me at the door. On this flight the crew were extremely attentive and very nice. There was a change of planes from a Max9 to 737-800 at the last minute. Headphones were handed out after take off, about an hour and a half into the flight dinner was served but there were no choices it was some kind of beef and beans with corn bread and a cake slice. For drinks no alcohol is offered not even to buy which sucks but they do have some really good guava and pineapple juice. There was another drink service after dinner and two water services after. In the galley they had Coca Cola, juice and drinks for passengers. Overall the flight was satisfactory.
AircraftBoeing 737-8V2
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBogota to New York JFK via Panama City
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"it wasn’t as bad as I expected"

(United States)

Trip Verified | I was a bit nervous on how my flights would end up. Surprisingly it wasn’t as bad as I expected. Check in at JFK was a breeze and the lady who helped me at the counter was very friendly. The first leg from JFK to PTY was on a 737 Max9 since we took off at 2 AM most people slept and there was no inflight service until about 3 hours into the flight when breakfast was served. They offered eggs or pancakes, believe it or not the food was very good actually. For drinks I had guava pineapple juice. You need to bring your own tablet or phone in order to watch movies and they have a wide selection of fils to see. Connecting in Panama City I had to walk to a different terminal. The airport itself is quite dull. The leg to Bogota was on a 737-800 which had screens on every seat. The crew didn’t hand out headphones since the flight was only an hour and 20 minutes. They provided some sticks and soda, juice team and coffee. Flight was quite smooth and crew was attentive but not overly friendly.
AircraftBoeing 737 MAX 9 / 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew York to Bogota via Panama City
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Awful consistency"

(United States)

Trip Verified | Awful consistency. If my bag is the proper size to carry on from Tampa to Panama, it should be the proper size to fly from Panama to Tampa. Does the airport in Panama bend the laws of physics. Weak sauce.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePanama City to Tampa
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"necessity rather than preference"

(Canada)

Trip Verified | Survivor Show Review: When it comes to flying with Copa Airlines, it's a choice of necessity rather than preference. After ten years, we decided to spend Christmas and New Year's in Brazil, and due to the pandemic, the ticket prices were exorbitant. Copa seemed to be the most reasonable option available. However, our experience with Copa left much to be desired. The food quality was poor, and the entertainment options were just average on flights to Panama City and Belo Horizonte. To make matters worse, both of our flights were delayed. The discomfort of the seats was exacerbated by the fact that they only operate with 737 aircraft. On our return journey to Canada, the flight faced yet another delay, and to our disappointment, there was no onboard entertainment unless you were willing to watch on your own device. Things took a stressful turn when we landed in Panama City just as our connecting flight to Toronto was boarding. We had to sprint and walk for a good 15-20 minutes to reach another terminal to catch our flight home. In the midst of the chaos, our family of three got separated, and our son was momentarily lost. Upon reaching the boarding gate, there was pressure on us to board immediately. However, we couldn't comply as we were anxiously waiting for our son, and we had his travel documents with us. To our dismay, as soon as we finally boarded, the aircraft closed its doors and took off promptly. It was the only flight that departed on time throughout our journey. In conclusion, if you have no alternative, consider flying with Copa Airlines. But be prepared by bringing your own snacks; otherwise, you might go hungry. The crew's performance was satisfactory, but overall, the experience left much room for improvement.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to Belo Horizonte via Panama City
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"worse customer service"

(Ecuador)

Not Verified | Worst airline I've flown with, even worse customer service than low cost airlines in Europe. Flight was delayed due to Copa internal issues and lost my connection. They didn't want to pay for my hotel or transport since they put me in a flight for the next day in the afternoon. They only gave me 2 meal vouchers which I couldn't use because everything in the terminal was closed at that time (22h). Wanted to use the vouchers for lunch the next day, but couldn't because the date on it was the day before. Copa client service desk unattended for hours, staff are rude and unprofessional, no commitment whatsoever to assist passengers in need. Do yourself a favor and avoid Copa airlines and Tocumen Airport altogether. Wondering how star alliance accepts such mediocre airlines giving the alliances a bad image and reputation.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteQuito to Asunción via Panama City
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"wait time in the check in line is so long"

(United States)

Not Verified | It is unacceptable that the wait time in the check in line is so long. I arrived at check in at 8:15 for my flight to panama leaving at 11:30. The average a passenger took at the counter was over 12 minutes. In this day of technology thus is unacceptable. The line got longer as time went by however there was no sense or urgency nor was there anyone managing the lines. This would mean a bottle neck and a mad rush to clear security and get to the gate. Unacceptable service and better can be done with effective leadership
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBrazil to Florida via Panama
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no