✅ Trip Verified
| Terrible experience. I missed two consecutive days of flights because of miss information. Copa airline has the worst customer service I ever encountered, they do not have a working phone number to call then and no way to get an answer by email. However, I did also noticed that there are some agents willing to help but they are very busy and the only way you can talk to someone is by getting to the airport while they are processing check-ins and wait a few hours until they are done, if they have time and someone is willing to help you could get help. On 12/8 I went to take my fly from SFO (with a layover in Costa Rica) with the info I could gather on my own and my negative C19 test but it’s was impossible, so they booked a flight for us to Costa Rica for the next day through LAX, and even though I was on time to board Copa an hour before departing they made it impossible for us to take the flight because of malfunctioning of their systems and miscommunication, so last night while I got stuck in LAX from 8 pm to 7 am 12/8-12/9 and after waiting until 3 am to talk to someone, I asked for credit and cancel and credit the return flights and this person told me that I didn’t need to cancel the flights ether the return flight just not to show and I would get a credit, but I didn’t believe her and I realized I was wasting my time talking to her so I’ll have to go to SFO airport and talk to someone else there. Reading the reviews and experiencing all this plus the unfair treatment that I saw at the LAX airport not only to me it totally makes me regret having to book with them and even wanting to travel. I'm looking forward to talking to someone tomorrow when I go to SFO and see what can be done. I'll do my best to update.