Copa Airlines

✅ Trip Verified | This is about their baggage policy. It seems that you will get different answers. I flew from MCO to PTY and had a Medical bag with me checked in that flew free. But is seems that going from PTY to MCO there is a fee for a medical bag. I thought that if flying the the USA the airline had to follow our rules. Well I guest wrong. I had talked with their Customer Service department and they told me they charge for medical equipment baggage. They are inconsistent. Also print out everything, once the flight is over so is your online information. Just the basics is all you’ll find.

✅ Trip Verified | First, we were rebooked for no known reason through a different country to get home, so the travel time was going to be longer, but that isn't the worst that happened. The bigger problem was that coming back from our wedding, my husband was asked if he could give up his "extra seat" as Copa was overbooked. He told them "no" because that is a comfort necessity for him. After that conversation, my husband started looking for other flights that we could take because he felt bad for the gate agent who was visibly distressed, and he found flights that would work to get us back home earlier and to a better airport. He went to the gate agent with that information, and she was ecstatic that they could get a few more people on the flight while accommodating us. The "original" flight took off, and then they informed us they were unable to get us on the other flights as expected. We were told that we would have a night in Miami on Copa, so we accepted that (not that we had any other choice at that point). When we got to Miami, there was no one there to take us to a hotel as had been promised. After calling, we were told that all agents were gone for the day, so we would have to submit a complaint to get reimbursed, so here we are! If you say you will do something, make sure it happens.

✅ Trip Verified | Business class in a recently refitted plane provides no inflight entertainment system, no plugs to recharge phone or tablet. We were not provided with a blanket or even a small pillow (contrary to what I had read before booking) and the plane was cool enough that I had to use my down jacket as a wrap. Water was provided once in a small paper cup with no offers of a refresh. Copa entertainment app which I had downloaded not available on my screenless flight. The meal was yuck and only choice left for me by the time the flight attendant worked her way back to row 4 was beef. No veg or kosher options. My meal was identical to the one my friends had in economy. Seat 4E barely reclined So I am not sure what my business bump up actually accomplished. Would never pay for business on Copa again; what they say you will be treated to and what you actually get bear scant resemblance to each other. Icing on the cake when we arrived in Montreal near midnight we were told we would need to wait 45 minutes for our luggage. No explanation provided.

✅ Trip Verified | We booked a roundtrip from Atlanta to Lima (CM881 & CM263), and Lima to Atlanta (CM338 & CM880). Both flights included a brief layover in Panama City. We also booked flights from Quito to Lima (Booking No. SP6MHI, Flights CM158 and CM337). This flight also included a brief layover in Panama City. The scheduled itinerary would've had us fly from Quito to Panama City, then from Panama City to Lima, then from Lima back to Panama City, then Panama City to Atlanta. It occurred to us that the flights from Panama City to Lima and Lima back to Panama City might be able to be skipped, so when we entered the Quito airport we spoke with a Copa Airlines desk agent about that possibility. She worked on the computer with another agent for about 15 minutes and printed our boarding passes only for Quito to Panama city and assured us that we could stay the night in Panama City and board our flight from Panama City to Atlanta in the morning. We stayed the night in Panama City as planned but when we arrived in Panama City airport this morning to board our flight to Atlanta, we were shocked to find that because we didn't board the flight from Lima to Panama City our tickets from Panama City to Atlanta had been cancelled. We had been given assurances by Copa representatives in the Quito airport the previous day that this would not happen. We spent about an hour talking with Copa representatives in Panama City about this but they were unwilling to help or honor the assurance that we were given in Quito. We were forced to pay a $535 penalty fee to re-instate our cancelled tickets to Atlanta. This is frustrating in the extreme and totally unacceptable given that we sought and were given permission and assurances in Quito that everything was in order

✅ Trip Verified | My husband and kids were returning from a a trip to Brazil. We got on the airplane everything was fine. Upon entering Panamá we had only 1 hour and 30 minutes. The people at the gate checked out stroller cart when we asked for the tag so we could use it in Panamá. We had two small kids and 4 carry ons with no stroller to carry the kids. We asked for help before the flight and when we got into Panamá, both times we were met with "No". We finally got to our gate and had to go through yet another security checkpoint, even though we just had a lay over. So they asked for my green card for no reason. They were rude and yelled at us. After that my kids were hungry and thirsty. So my husband when to go use the restroom and buy some food and drinks for us. When he came back the lady told us we couldn't have food and drinks in the gate area. So my husband called us to the side of the gate area and tried to give my and my kids a drink and the lady yelled at us and said they can't drink it inside the gate area. The lady was standing there watching us. Like WTH. So my kids went out with my husband and I had to stay with the bags. Then when we got to the US our stroller was destroyed. The handle pad ripped, the cloth stained from grease and the sun visor broken. We tried to file a claim with Copa but they just brushed us off. It looks like garbage now. The whole experience was a total joke and just embarrassing for that company. We would rank it a big fat 1.

✅ Trip Verified | On may way from the U.S connecting flights in Panama, the staff was rude, abusive and intimidating. They alleged that my carry-on was over-sized, and that my duty-free was not a personal item. They threatened me with no letting me board my next flight and they confiscated my duty free even though other passengers offered to carry it for me. They also measured my luggage in the measurement box they have at the gate, and even though it fit in it and it complies with the requirements, they insisted I needed to check it. No one in the ground on in the aircraft offered any support and directed me to reach out to their customer service but didn't help resolve the incident. The duty free is still confiscated. However, senior administrative personnel from Copa airlines contacted me to process the return of my duty-free purchase. He apologized for the miss-treatment and indicated they will conduct some training as he saw the video captured by their own cameras at the gate and agreed that it has been disrespectful. Because of that I'm rating them with a 5. On my way back, while in line to the security check point at the gate, I was finishing the last sip of a bottle of water. The woman at the check point rudely yelled at me, and even though I politely responded, finished my water, threw the bottle in the respective can, she continued to rave. She went as far as to abruptly hiding her badge so I would not see her identification. when I retrieved my phone to take a photo her coworkers and her threatened me again with not letting me board the plane. I encouraged them to be aware of the cameras and told them I was already in touch with a customer person at Copa Airline given a similar behavior on my previous flight connecting through Tocumen as I was explaining, they decided to turn and walk away letting me stand alone as I was still speaking. They didn't apologize for the treatment or for their threat about not letting me board.

✅ Trip Verified | Charge for Comfort seats is US$83 for each leg, be it a 3 or 7 hours long flight. No decent inflight entertainment. Shared screens that air whatever they please. Very low quality audio and earphones. They change your family reserved seats to separate middle seats. Food is scarce. Gluten-free meals just for Business class.

✅ Trip Verified | We've flown Copa 6 times because there were no options. If you have an issue, there is no person in customer service to speak to. Their business class is a joke. We didn't get priority boarding. The seats were just as narrow as coach. No wifi, you need to plug in with their headphones unless you packed yours. Ticket info is almost always wrong, gates change frequently. We had a major gate issue which caused us to run for 25min to another gate. My wife was 2 pregnant ... the worst thing happened around 20min of that run. I was even carrying her bag so she wouldn't have too much stress on her body. But it happened and she cried for a few hours while on our flight. Her Business Class seat went back and then broke. So she had to lay down for the 7hr flight. During landing they made her take the last seat on the back of the plane.

✅ Trip Verified | I bought a ticket with that company one week in advance because it was written on the conditions that I could change it with no penalties only paying the difference of price. When I tried to change it, they told me that penalties of $400 will apply (I paid the ticket $350). They told me that it was the normal procedure if we were to make change 15 days before departure. Just that this was not mentioned or written anywhere when I bought the ticket. Instead it was written very clearly that no penalties will apply. When I mentioned that very calmly and politely they hung the phone abruptly. I tried to reach them several times but all my attempts were unsuccessful and they have no physical shop in Rio. For me it is exactly like if I had been stolen from my money. In the end I could not travel and lost my money. I do not recommend whatever the circumstances to choose another company to fly with.

✅ Trip Verified | We flew business class on Nov 23 from Dulles to Panama City Panama. It was an old plane but the seats were well maintained and serviceable. However, there were no 110V outlets and no screen or port access to video or music programs. Cabin service was minimal in business class. We were not offered a drink (even water) until over 1 hr into the flight when breakfast was served. The breakfast was adequate but several hours later there was no snack or other food provided. No alcoholic drinks were offered. After breakfast, we had to go to the galley to ask for a cup of coffee or water. The bathroom was in business class with miniscule with no room to turn around. Overall, it was at best a main cabin experience at business class prices on a long international flight.