✅ Trip Verified
| Washington to Panama City. Departed out of IAD - At Counter - Could not Check-in bags directly to my destination DAV, In-flight the airplane is dated and need upgrades to be consider Business class. The attendant did no mentioned where to plug electronics and there were no entertainment at all on the plane. I follow the United Airlines instructions to login with no luck. Copa should not assume that travelers know all these things especially on this old type of airplanes. Arrived to PTY - Picked my baggage and pay for a luggage cart to go through customs after that I could not take the cart to go upstairs to drop off my bags to the COPA domestic counter I have to actually find a gentleman that carried my bags by hand . No signs, no directions, no one from COPA to ask what was next. Waited in line for about one hour, very hot and crowded counter with only one staff assisting in the web checked in counter. I had to asked twice to the staff at the counter where to go next, he seem not very knowledgeable. Return Flight from DAV - I was charged for my baggage and they could not send my bags directly to IAD. I was very frustrated because I did not want to go through what I experienced on my arrival to Panama.The lady at the counter said because my tickets were not purchased together, but I explained that I purchased the tickets at the same day and time. I found with today's electronic age that this simple change could not be made possible, I asked the staff to please call the manager. The "not too friendly manager" seems bother by my request and said that I have purchased my tickets separately and this was the policy and since I was flying domestic I needed to pay for my luggage, At this time I told the manager okay even though I think that the entire situation was absurd I will pay but please check my baggage directly to IAD - The manager literally looked at me, say nothing and then she tell the staff to check my baggage through and say nothing to me and walked away as if she was doing me a non desire service, it was very humiliating to beg for an hour. I was the last one entering the plane. Departure from PTY to IAD - the complete COPA terminal gates 1 through was extremely hot - about 90+ degrees no place to purchase water or cool off and all the belts for fast walking were not working. Even though I did stay in the COPA lounge I walked to the gate one+ hour earlier, but still very uncomfortable unhealthy environment at the gates. Again on this leg the aircraft was dated and no entertainment. The young man that attended was extremely polite and very nice, he really made the difference on my frustration of the whole trip. I purchased upgrades for the complete flight and felt as if I was flying economy (For an international Flight) The business class did not feel as such. I used to fly on COPA all the time until three years ago. I started using Delta or United planes and then go to DAV on AirPanama. After three years I decided to come back to COPA to be even more disappointed. I am not a complainer and I think this is my first review to an Airline ever, yes Copa seems convenient with the direct flight to PTY and DAV but living in the DC area, I have many choices on airlines, quality service and amenities. Very disappointed that I traveled with COPA.