✅ Trip Verified
| Washington to Cali via Bogota. I was looking for a ticket so my son who is 14 years old. Copa classify the adults category as 12 years or more, so minors older than 12 years can fly by themselves. My son is 14 years old, so their system allowed me to purchase a ticket for him. The flight from Raleigh to DC (one of the connexions) was Copa operated by United airlines, but Copa Airlines in any step of the transaction mentioned any restrictions and they actually just allowed me to buy the ticket knowing it was for a 14 year old boy. After 3 days I received a call from United saying that my son was not going to be allowed to fly by himself if he was not 15 years old or older according to their policies, and that they didn't understand why Copa Airlines allowed me to get this ticket knowing his age and their policies. so they suggested I called Copa Airlines, ask them to cancel the United flight and give me another option for Caleb to go to DC for the connection to Colombia. So I called Copa airlines asking for help on this matter, and I spoke with 3 different representatives plus what they call a "supervisor" and heir response was: "you should have read the "migratory requirements" that says that minors of more than 12 years old can flight ONLY in flights operated by Copa, so to cancel the flight with United that you purchased trough our website, you are not only NOT going to receive the refund but you are actually going to have to PAY 360 dollars for the penalties that will be caused by the changes you want to make"" I was like wow! not only I'm going to have to drive my son to VA, not get a refund for a ticket he is not going to use because Copa Airlines wasn't clear or said anything about this restrictions, but I'm going to have to pay them for the changes? wow! this is serious!! so I read the migratory requirements, because how dare I didn't read the little letters right? Nothing. there was nothing on those requirements that even mention anything about a minor. Then they told me.. oh, what you didn't read were the "terms and conditions". So I went and read the Terms and conditions, every single little letter in there and... nothing. So they replied: Oh no! is not the terms and conditions is the "Transportation contract" what you didn't read, so I went to find the little link, and saw a 60 pages contract, and on 1 of the clauses, on page 15, they mention this weird clause that if any of you read you will not even understand that what they are saying is that minors older than 12 years old can only flight in airplanes operated by Copa. Seriously? Copa Airlines? you guys are telling me that because I didn't read a 60 pages contract, and a clause that nobody can even understand I'm going to have to pay penalties for a ticket I bought from you guys? when YOUR system allowed me to buy this ticket, when you don't even mention in any step that if the flight wasn't operated by Copa, minors cannot fly without an adult? What really worries me, is how they treat people, and how it seems like they just train people to act like robots that are only repeating a script over and over again instead of really helping the person. They treat people like they are dumb, like "How could you not read a 60 pages contract" right? and they give you the same answer over and over again, and there's no way you can talk with a manager or someone who can actually look at the case and be flexible and care about their clients not a stupid protocol.