Copa Airlines

MEX-SJO-MGA-MEX. First time traveling with Copa and I was pleased with their product. All flights on time nice hub in PTY very nice catering good selection of beverages and friendly FAs. The planes (B737NG) have a good entertainment system on flights longer than 3 hours with overhead TV screens. They play a selection from four featured films and one sitcom which are updated monthly.

PTY-Santiago DR-PTY. Aero Republica recently changed it's brand to Copa Airlines Colombia. Professional flight attendants however very broken English efficient service. On return to Panama crew very patiently and professionally handled an extremely difficult business class customer. Pilots English very good and informative announcements. Both ways on newer Embraer 190 with 2x2 seating. Return plane had business class seating but coach service.

Had a straight through flight from LAX to Tocumen Airport in Panama. The seats were extremely tight and not comfortable for the length of flight. LAX to Panama one of the flight attendants was extremely rude and aggressive in her interaction with me and some other passengers. However the flight coming back the attendants were a little bit nicer.

LAX to Panama City return. I had purchased my airfare 3 months prior and when I checked in 3 hours early for the return they said they were bumping 25 people due to overselling and weight restrictions. They stated they were going to ask for people to give up seats for those who truly needed to fly. They only called for volunteers once and in Spanish so 2/3 of the flight didn't understand. They were rude and had no compassion. A few of the others that were supposed to have got bumped got on the plane. I had priority on the list and yet other people got on that were far down the list. Copa Airlines said they had the right to determine who got on the plane by their own guidelines - who they wanted to bump they bumped. They bumped me for a full 24 hours and the whole situation was unacceptable and appalling. Now I have a $400 voucher on Copa and I don't even want to set foot on the airline.

The staff at the check in at Santiago were the worst I have ever experienced at any airline. We had advised our connection would be close and arrived 80 minutes before the plane left and they had sold our seats! We had paid 5 weeks in advance and as a result were left for another 12 hours at the airport till the next connection had to pay penalty on change and airport tax and we were supposed to be in transit to Havana. As we are both in our late 60s and speak limited Spanish this was disgusting. The staff on the plane were great - disappointing that check in staff let them down.

BUE-PTY-HAV. Both flights punctual and the crew was very polite. Poor leg-room and the entertainment is not so good.

PTY-MGA return February 2010 as partner airline with KLM. Excellent service from crew good snacks for a flight taking just over an hour. Could not fault in anyway.

IAD-PTY-SJO Canceled Due to Weather. We recently spent two miserable days at the Dulles (IAD) airport due to Copa's refusal to cancel their flights until the last minute. We even called and told them at the Dulles Airport was closed yet they refused to cancel their flight! During those two days we waited in long lines for hours with other confused passengers and were given the run around by both the Airport and Call Center agents regarding our flight status. End Result - given option to fly out 4 days later with no change fee. We gave up and went home. We have not received any compensation from the airline for meals we ate during the two days or for our flight which was canceled. Not to mention the fact that we lost our vacation package we had booked in Costa Rica.

MIA-PTY-LIM return. As a Onepass Gold Elite I was upgraded on all 4 segments - Check in and cabin crew friendly. Meals in business class are not impressive. All four flights on time or early. Seats in business class on a 737 are standard USA domestic first class seats. Miles posted quickly to my Onepass account. Price for the trip was very good.

Panama to Washington DC cancelled due to weather in DC. Copa arranged for a hotel complete with meal vouchers and then paid for dinner the night of the rebooked flight due to a very late departure time. Overall I was pleased with the manner in which Copa handled the already stressful situation.