Copa Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 336 reviews
4/10
3 star Skytrax Rating
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9/10

"The aircraft and comfort were impeccable"

(United States)

Trip Verified | New Aircraft. Excellent Service. Comfortable Lie-Flat Seats. Spacious. Highly Recommended. Service was fine, nothing to write home about. Lounge was also fine, nothing exceptional. The aircraft and comfort were impeccable.
AircraftBoeing 737-MAX
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RoutePanama City to Montevideo
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Cabin Crew were always available"

(United States)

Trip Verified | It is a bit disappointing that COPA doesn’t have an agreement with MVD airport for Business Class passengers to access the VIP lounge. However, upon boarding, Cabin Crew were generous with their offerings of pre-flight drinks. Throughout the flight, Cabin Crew were always available. Business Class seats are fully lie-flat, and with the blanket/comforter and pillow they provide, it was very easy to go to sleep after eating the (rather small) dinner. I suggest having a substantial meal prior to boarding this 7+ hour flight. Before landing, breakfast consisted of pancakes, apple and orange slices, yogurt, cereal, and coffee. For the price, I believe COPA’s Business Class provides great value. Also, access to COPA’s VIP lounge at PTY airport is a nice amenity with WiFi/internet access, even though the food offerings are very minimal (I left the lounge and had a real meal at the main terminal). Overall, for me the comfort factor of sleeping on a flat bed during flight was well worth the price of the ticket, and all other "shortcomings" are secondary.
AircraftBoeing 737 MAX 9
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteMVD to PTY
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Will not use them again"

(United States)

Trip Verified | They are overselling all flights by 10% which means that the likelihood for economy class passengers to be put on standby and not being able to board is very high in comparison to other airlines. Compensation for not letting you boardi: 200 usd copa voucher and a night in a hotel that has stains in bedsheets and walls, and a really unpleasant bathroom. Will not use them again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePanama to Miami
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"Economy Extra seats are worth the extra cost"

(United States)

Trip Verified | Airport Counter staff and Cabin Crew were polite and helpful. The SFO to PTY flight was delayed by less than 1 hour and upon arrival at PTY passengers with connections received a US$10 meal voucher, which was nice. The PTY to MVD flight was on time. The Economy Extra seats are worth the extra cost; they have a comfortable recline and provide seat-back screens with recent movies, t.v. shows, and the always-entertaining Flight Map feature. For a 7+ hour flight, the meal service is rather minimal (for dinner at departure: a small ham-and-cheese sandwich, yogurt, granola bar, and a soda drink; for arrival: 1 cup of coffee and 1 cup of water), so I suggest having a good meal at the airport before boarding AND bringing some snacks with you, as this is encouraged by COPA’s website. I intend to keep using COPA as the Star Alliance partner for trips to South America.
AircraftBoeing 737 Max 9
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteSan Francisco to Montevideo via Panama City
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"cancelled my flight and no replacement option"

(United States)

Trip Verified | They cancelled my flight and had no replacement option. 4 months later - no refund. Copa airlines cancelled my flight about two months before the scheduled departure. They offered no options to replace the flight with an alternate flight. I was told to fill out a refund request on their web site which I did. After two months passed, I called again - still nothing. After three months I sent a registered priority letter to the headquarters in Panama. A little over a week later I received an email (falsely) claiming they had already refunded me. I called again and received busy signal after busy signal. Finally, I got through days later. Then, after a 42-minute call, the agent said he would process two of the three tickets and that I should expect another email within a week (not a refund – just another email), but on the third ticket it had to be handled by a different department and gave another email address for me to contact that department.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Angeles to St Maarten via Panama City
Date FlownDecember 2021
Value For Money 12345
no
2/10

"stuck in an airport for 32 hours"

(United States)

Trip Verified | Never I’ve been mistreated like this before by an airline like this. You don’t need to take my word for it. Just try and reach their customer service. We’ve been stuck in an airport for 32 hours due to their lack of competence and unwillingness to help. They have no knowledge of international traveling rules and will not accept your proof when you try and show them documents. Plus, the moody attendant with her “supervisor” are the cherry on the cake when they deny you boarding and leave you talking by yourself.
AircraftBoeing 737-900
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSao Paulo to Aruba via Panama
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Their service is terrible"

(United States)

Not Verified | The flight leaving Atlanta to Panama, the Atlanta check in line wait was two and a half hours. They only had 2 workers working. They lost my bag by forgetting to put a tag on my bag and then blamed me. Their service is terrible and they never called or did anything to help me. Customer service phone lines we called for 7 hours nobody answered. The claim I filed was 17 days ago, they have done nothing.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAtlanta to Barranquilla via panama City
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"This airline has really gone downhill fast"

(United States)

Not Verified | This airline has really gone downhill fast. The staff is using the Covid excuse to be rude and inattentive to customers. They sit and offer little to no customer service. I am specifically referring to business class. They do not even serve drinks in business class. Supposedly COVID is the big excuse. I am not convinced as other airlines like United have returned to normal and offer full service in business class. This airline has become one of the most pathetic on most routes. Avoid if possible and don't waste your money on business class.
AircraftBoeing 737
Type Of TravellerBusiness
Seat TypeBusiness Class
RoutePanama City to Medellin
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I’ve been requesting a refund for the last 5 months"

(United States)

Not Verified | I booked a flight with Copa to Aruba from Los Angeles. Due to covid, the flight was cancelled. Totally understandable. I was given a travel credit good through the end of 2021. When looking at available flights options, there were none for my original destination. I requested a refund of my original fare. By law, if the airline cancels the flight for any reason you’re entitled to a refund. It’s now been almost 2 years since I originally purchase my tickets. I’ve been requesting a refund for the last 5 months. I can’t even get a response. I’d highly suggest anyone looking to book a time keg and hoping for a shred of customer service avoid this airline at all cost! It’s one thing to have a delayed refund given the circumstances, quite another thing to be ignored and disregarded for 5+ months.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to Aruba
Date FlownSeptember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never fly with Copa again"

(United States)

Not Verified | At the airport in São Paulo the Copa attendant who did our check in was extremely rude and uncooperative. First, he gave us a hard time because of the doctors signature on the Covid test. Copa changed our flight leaving us with a 22 hour layover in Panama. When I contacted Copa requesting a change in my flight, I was told that I had to pay an extra US $5,000 to change it. At the check in in São Paulo, we were told that we needed an International yellow fever certificate to enter Panama. The attendant said that we didn’t do our job gathering the travel requirements necessary for our flights, which is a lie! I got into Copa’s website right away, typed in our flight itinerary and the information about the yellow fever certificate was not there. Well, needless to say that we almost missed our flight trying to resolve the issue. The Copa attendant told us that if we had booked our flight directly through Copa, that we would have received all the necessary travel requirements, but that was too bad that we booked our tickets through a third party. Well, now we are being punished for not buying directly from Copa. If you are going to give your customers a very hard time because they book their flight with a third party vendor, you might as well stop vendors from selling your flight tickets. I will never fly with Copa again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSão Paulo to Los Angeles via Panama City
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no