Copa Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 413 reviews
4/10
3 star Skytrax Rating
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Copa Airlines customer review

(United Kingdom)

Copa changed my flight time Cartagena-Bogotá from 1250 to 2009 and did not tell me. I noticed this by chance and spent over one hour trying to get through to someone to put me on an earlier flight. No explanation no apologies.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Copa Airlines customer review

(United Kingdom)

Bogota to Cartagena and back. The flight was just over an hour but plane was clean and seemed modern and well maintained. The flight attendants and ground staff pleasant and friendly flights good value for money.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Copa Airlines customer review

(Costa Rica)

SJO-EZE via PTY. The first flight in a clean Embraer 190 crew friendly and attentive service was ok. In PTY we de-boarded the plane on stairs but took hours for the bus to leave to the terminal even though everyone was on it. Boarding in PTY was quick and we were greeted by attentive flight attendants who were not that friendly. Inflight a nice meal and checked the cabin every now and again. I have to say however that the entertainment system in this B737-800 was very poor limited to overhead video screens. Also the seats on the plane are comfortable but could recline a little more.
Seat TypeBusiness Class
Value For Money 12345
yes
1/10

Copa Airlines customer review

(United States)

JFK-PMA-CTGA-JFK. I have flown Copa for a number of years and this is the first time I faced disappointment on both flights. Attendants indifferent and inattentive. After serving the meal they disappeared for the rest of the flight. Copa used to give a beverage first and then another with your meal. Now it's just the beverage with your meal. My gluten-free meal never appeared. On the flight down to Panama one toilet was out of working order. They did leave and arrive on time however.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Copa Airlines customer review

(Brazil)

MAO-PTY-AUA-POS-PTY-MAO I am a Copa frequent flyer I should say their ground service is still good but onboard is going downhill. Only snacks offered even on long flights crew indifferent and pretend to be doing a favour for you. Airport agents always desperate to solve overbooking problems but in general they are value for money and they are still better than some US legacy carriers.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Copa Airlines customer review

(Uruguay)

Copa Airlines MVD to JFK through PTY and back. At check-in in in Uruguay I was upgraded to Clase Ejecutiva on both segments of the flight which was a surprise. First leg of the flight over 7 hours long so after a good meal and some drinks decided to go to sleep. The seats were hard and not comfy for sleeping. Inflight entertainment so-so. Had the chance to experience the Copa Airlines lounge at PTY no great surprise either. Second leg of the journey as good as the first part only a bit shorter. Return trip nearly the same except that there was no Inflight Entertainment on first leg and the second leg went without wine. All in all a good experience but for long trips especially with children prepare one or two movies and some reading because you can suffer quickly in B737'S.
Seat TypeBusiness Class
Value For Money 12345
yes
na

Copa Airlines customer review

(United States)

I'm having the worst experience with Copa Airlines as I'm sitting at the airport. They don't know how to handle their business I will never use them again. First they mess up my flight back home and was told to standby - I'm now on waiting list for 12 hrs and still no seats assigned. My boyfriend and I had to take different flights in order to get home.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Copa Airlines customer review

(Romania)

MEX-SJO-MGA-MEX. First time traveling with Copa and I was pleased with their product. All flights on time nice hub in PTY very nice catering good selection of beverages and friendly FAs. The planes (B737NG) have a good entertainment system on flights longer than 3 hours with overhead TV screens. They play a selection from four featured films and one sitcom which are updated monthly.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Copa Airlines customer review

(United States)

PTY-Santiago DR-PTY. Aero Republica recently changed it's brand to Copa Airlines Colombia. Professional flight attendants however very broken English efficient service. On return to Panama crew very patiently and professionally handled an extremely difficult business class customer. Pilots English very good and informative announcements. Both ways on newer Embraer 190 with 2x2 seating. Return plane had business class seating but coach service.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

Copa Airlines customer review

(United States)

Had a straight through flight from LAX to Tocumen Airport in Panama. The seats were extremely tight and not comfortable for the length of flight. LAX to Panama one of the flight attendants was extremely rude and aggressive in her interaction with me and some other passengers. However the flight coming back the attendants were a little bit nicer.
Seat TypeEconomy Class
Value For Money 12345
no