Copa Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 424 reviews
4/10
3 star Skytrax Rating
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10/10

Copa Airlines customer review

(Nicaragua)

MGA-IAD return via PTY. All flights on time and friendly crew onboard. Flights to and from DC were operated with the new 737-800 Sky Interior which was nice and made you forget that you were on a plane. Surprisingly good food and no problems with baggage.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Copa Airlines customer review

(United States)

BOG to MGA through PTY. Due to bad weather flight departed late from BOG. Only 5-10 min transfer time in Panama before the connecting flight to MGA. Immediately after landing my name was called picked up at the gate and informed by ground staff at which gate my connecting flight would depart. Connecting flight waited for me and departed immediately. Most surprising Copa and PTY managed to get my luggage on the plane to MGA (in less than 10 minutes!). Never seen anything like that.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Copa Airlines customer review

(United States)

CLO-PTY. Short 1 hr flight. Comfortable Embraer jet with very good leg room. Flight departed on time and during the one hour flight breakfast was offered along with a drink service. Professional crew flight attendants spoke English will definitely try to fly them again. PTY is a decent airport. Immigration took less than 2 mins.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Copa Airlines customer review

(United States)

LAX-PTY. The crew were kind and smiling everything is free including liquors. The breakfast is very good and punctuality excellent. Very good attention to detail.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Copa Airlines customer review

(United States)

LAX-GUA. The flight experience from check-in at LAX to arrival in GUA went smoothly. Flight attendants were good along with the food. On time and overall a great flight.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

Copa Airlines customer review

(United States)

GUA-SJO. I was very dissatisfied when COPA changed the time of the flight and I was not notified. That being said the service was good. I had two breakfasts (one between GUA-PTY and one between PTY-SJO). Loved the ERJ 190 very comfortable and the service was good for two short flights.
Seat TypeBusiness Class
Value For Money 12345
yes
10/10

Copa Airlines customer review

(United States)

Washington-Cali-Washington. Very good for the price I paid. The flight was punctual and the food was actually good.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Copa Airlines customer review

(Brazil)

Rio to Toronto. It was very good value for money. Planes are clean and brand new cabin crew impressively attentive the food was ok. I chose Copa because of the low price compared to Air Canada. But now I know I can choose again for the quality and punctuality too.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Copa Airlines customer review

(United States)

Copa changed my flights several times. My original reservation was to depart IAD at 6:28 a.m. and arrive Lima at 3:06 p.m. No reason was given for the multiple changes. I thought the original flights were cancelled. It turned out not to be the case. Apparently Copa overbooked and simply bumped me to later flights with no explanation and no compensation. As a result I had no time to sight see in Lima at all. I will not fly Copa again even though it is joining the Star Alliance program.
Seat TypeEconomy Class
Value For Money 12345
no
10/10

Copa Airlines customer review

(United States)

Orlando-Quito-Orlando via Panama on an award ticket using my OnePass miles. I make frequent trips to South America and after flying US carriers many times I was shocked by how different the experience was. All flights left on time aircraft were quite new and well-maintained onboard service was warm and professional (they actually thank you with a smile when picking up garbage and service items and treat you as if they value your business) they permit non-elite customers to book exit row seats the food was edible liquor was available free of charge and the transfer in Panama was absolutely painless and stress-free. Given the efficiency of the ground crew in Panama and the airline in general short connection times in Panama should not be a problem. I also had an issue with my reservation that needed to be worked out prior to my departure and instead of being placed on hold for an unreasonable amount of time or waiting in line for an hour at the airport check-in counter only to be greeted by someone who treats you like the enemy a Copa representative assisted me through their 24-hour live chat service after only having to wait 30 seconds and spared me a lot of time and headache.
Seat TypeEconomy Class
Value For Money 12345
yes