Condor Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 469 reviews
4/10
3 star Skytrax Rating
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4/10

"doesn’t give the option to board early"

(United States)

Trip Verified | I have flown multiple times with Condor from the United States to Germany and back. On my latest flight two out of the flight attendants were rude to me. It was the direct flight from Frankfurt to Anchorage on September 3rd. I asked a flight attendant for help with a window screen and got the reply: “can’t you do this yourself?” Condor doesn’t give the option to board early families with kids. The strollers don’t come out by the airplane door but in the luggage area when you think you gate checked them. It can make you have to walk long ways at the Frankfurt airport with your toddler before you can get your stroller.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFrankfurt to Anchorage
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"return flight was a nightmare"

(Italy)

Trip Verified | We are a family of 6 who flew with Condor for the first time from Milan to Cancun (stopping in Frankfurt with Lufthansa). We often travel around the world, but this company is for sure the worst ever used. The first flight was cancelled 3 hours before departure without notice or assistance, we were rescheduled for the next day without contacting us, which would compromise our holiday plan (which included hotels already paid). After hours of calls with always different answers we understood that we could have left anyway changing departure airport (Linate instead of Malpensa), but they did not tell us, we had to search and ask ourselves. The return flight was a nightmare: we attempted online check-in 24 hours before departure from Mexico, but it did not work in any channel (laptop, smartphone, app). We called 4 times, over half an hour of intercontinental calls at our expense, to hear that check-in was only physically possible at the airport. We arrived at the desk 4 hours before but it was not enough: plane overbooking, to travel in close seats we would have had to spend about 1000 dollars extra, they checked in all the others passengers and threatened not to let us leave, after which we finally left with all separated seats while having a child and an elderly person in our family. Conclusion: a nightmare, if you want to travel in peace and with a minimum of support, avoid this company
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCancun to Frankfurt
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"fly with another company"

(Spain)

Trip Verified | This is one of the least professional companies I have ever used. With a two hours notice, they delayed our flight more than 24 hours! They did not offer any alternative route. Moreover, their assistance phone number was collapsed and it was impossible to reach them. They also offer contact via WhatsApp, which is absolutely ridiculous, since they just reply with an automated message saying they are busy and that the answer will take time (indeed, they never replied). Then, when filing a complaint to claim for a compensation, they send you an email saying that their email inbox is very full and that you should have patience. They even invite you not to contact them again to have updates on the status of your claim. Come on guys, if you are so busy with your email, there are probably two options: your extremely poor service is causing tons of complaints or you do not have enough hired personnel (probably both are true). I would recommend anyone to fly with another company, even if its a bit more expensive. The poor service offered costs a lot of time, which is ultimately more valuable than money (at least for me).
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMalaga to Dusseldorf
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"absolute worst customer service"

(Canada)

Trip Verified | My partner and I recently flew on Condor from Frankfurt to Toronto. This was the absolute worst customer service experience I have ever had. Firstly, Condor staff were extremely rude and dismissive. I had my call button on for an hour, and nobody came to my seat. When I went to the middle area to ask the staff, they shooed me away and sent me to the staff at the back of the plane. When I approached the back, there were three flight attendants laughing and joking around. I told them that I had my call light on for an hour, one of them responded with a smile "Sorry, I forgot" and then went about chatting with his colleagues. Then, they advised that the food I wished to purchase was no longer available. When I asked if they can provide anything complimentary, they said no, to which I responded that "this is the worst airline experience I have ever had" and the flight attendant shrugged his shoulders and simply said sarcastically "sorry!". Secondly, Condor had been completely unhelpful in respect of our connecting flight from Toronto to Vancouver. The Condor flight was over an hour delayed, leaving us with about 1 hour layover before our connecting flight. Understandably, we were concerned. We approached a flight attendant to ask if they could contact Westjet (our connecting airline) to let them know we were going to try to make our connecting flight. They simply said that they will not do that, and that "no airline waits for passengers". I know for a fact that is not true, as I have been on flights where the plane was delayed because it waited for one or two late passengers. I was visibly distressed and the flight attendant rudely told me to "calm down". Then he said it shouldn't be an issue because there would be another flight to Vancouver. Condor refused to offer us, and any other passengers with the same connecting flight, to de-board ahead of other passengers who were not rushed, so that we could make it to our next flight. Once landed, they opened one of two main doors and instructed first class members to de-board first, further delaying us from making it to our next flight. When we left the aircraft none of the staff apologized or said their goodbye comments to us, blatantly ignoring us. In all, we will never fly this airline again, despite us being frequent travelers.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFrankfurt to Toronto
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Worst company ever used"

(Netherlands)

Not Verified | Poor quality airline. Flight was cancelled in New York due to broken part. We received hotel in poor neighbourhood and a voucher that we could not use, because the hotel restaurant was closed. Next say flight was delayed with two hours. Nobody received any information. Upon arrival in Frankfurt luggage was delayed for 3 hours, without information or communication. Worst company ever used.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew York to frankfurt
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"attendants treat guests like cattle"

(United States)

Not Verified | I traveled with my 7-months pregnant wife and my two young children. After 9 hours my youngest finally fell asleep and laid his head down in my wife's lap. He was careful not to put the bottom of the shoes on the seat, only the sides. A male flight attendant approached my sleeping wife, woke her up and reprimanded her saying "Fuesse vom Sitz! Sie sind hier nicht zuhause" and then proceeded to repeat the insult in English "Put the feet down! You are not at home here!" We paid $7,000 for our flights, about the same as for 10 nights in all 5-star hotels in Frankfurt and 3 other cities in Europe on our trip. It would have never occurred any of the hotel staff to treat us this rude. Condor flight attendants treat guests like cattle. Never ever will I fly Condor again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFrankfurt to Los Angeles
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"well below low-cost carriers"

(Germany)

Trip Verified |  Very disappointing experience for three main reasons. The flight was done by Heston Air, a Lithuanian charter company, which I have experienced in the past. Unhappy staff, very cramped seats and just not a good 'airline'. The flight was delayed, because Condor can no longer pay for a ramp position, and positoning the plane on tarmac just didn't work out. Service is poor, not even a small glass of water is served. All in all, service and comfort are well below low-cost carriers. I will certainly try to avoid Condor in the future.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAthens to Dusseldorf
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"a nightmare and a disgrace"

(Canada)

Not Verified | I traveled from Canada to Europe to attend a parent funeral. My Condor flight got canceled due to a mechanical failure. That happens. However, everything that happened after was a nightmare and a disgrace. No one from Condor was available at the airport to help me rebook on an urgent basis. I was not able to speak to anyone. Condor staff just went AWOL. I ended up rebooking flights at my own expense using other companies so that I could make it on time to the funeral. When I called Condor after returning home to get a refund, Condor Customer service stone-walled me. They told me it would take 3 months (3 months!) for them to get back to me, and they refused to give me any status on my file. When I became insistent, the operator hung up on me mid sentence, not once, but twice. This means that hanging up on a customer is actually an acceptable policy with Condor Customer service. Do not use this company for any reason, even if they offer the cheapest fare. In case of a problem, they are organized to ensure that you will not see your money back.
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteVancouver to Frankfurt
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Very poor service at the check in counter"

(United States)

Not Verified | 1) Very poor service at the check in counter, 2) They don’t provide a plastic bag to check in your kids car seat. Never seen this with any other airlines before. 3) They lost our luggage, kept us waiting in Frankfurt airport for 4 hours to tell us we can’t find your luggage. 4) To be fair, the flight itself was a pleasant experience but everything else was so painful.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSeattle to Frankfurt
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"movie selection was paltry"

(United States)

Not Verified | I recently flew Condor roundtrip LAX to Frankfurt. My economy class seat was very uncomfortable. The movie selection was paltry and quite dated. Perhaps the most disappointing feature was the fact that other than the main meal service, Condor charged for snacks. Yes, you had to pay for a bag of nuts or a small bag of crackers. I think that's excessive. I won't be flying this airline again.
AircraftBoeing 767
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Angeles to Frankfurt
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no