Condor Airlines

Not Verified | We had requested wheelchair assistance for my 86-year-old mother. After a short bus ride, we entered through a side entrance to make our way to the plane. We had to push the wheelchair ourselves because there wasn't enough staff. We were briefly directed to the lift up, then right, and after customs to gate 48. Upon arrival for boarding, we reported to the disabled care where they let us through to check paperwork. Something was wrong, and we had to go back behind the tape. He said he would resolve it but was busy with other things. We were ignored during several attempts to make contact. After 30-45 minutes, another person came who I managed to approach, and he let us back in but saw an error message. Condor had made a mistake and had not debited enough money and we had to make up for that. This had already been arranged the day before. I had proof of copies with me. It would not have been paid and my evidence was not interesting. Paying double if necessary was also not a solution. We were told if we wanted to stand behind the tape again. After a lot of wrangling, only my mother and I would be able to come along and my son had to stay behind to come 4 days later. Unacceptable, we have done nothing wrong and are treated like this. My 86-year-old mother was crying and almost in shock. She tried to separate us to stop my son from leaving. There was overbooked and absolutely no place left. I didn't settle and was very angry, after a lot of stress and harsh words, my son was finally able to come along. Once we arrived at the Puerto Plata it turned out that suitcases had not come along. This took so much extra stress and time. We were the last to come out of the airport. Just terrible. But it could be worse Because after 4 days without suitcases we received the message today that they had forgotten our suitcases and it will take until next week.

✅ Trip Verified | I wish I could give Condor Airlines zero stars. One thing to say about me, I have never written a bad review to anyone. My experience with their baggage handling, customer service, and onboard experience has been nothing short of a disaster. My bag was lost on a direct flight from Frankfurt to Antigua—a route with no layovers, where losing a bag should be nearly impossible. The lack of communication, accountability, and urgency from Condor has been appalling. After six days of emails and follow-ups, I still don’t have my bag or a clear plan for when it will arrive. While I received an email stating my bag was found in Frankfurt, the lost baggage report has not been updated, and no one seems to know how or when it will be delivered. Meanwhile, I’ve been forced to buy essentials—clothing, toiletries, and other items—since my bag contained critical gear for my trip, including hiking, snorkeling, and scuba diving equipment. Adding to the frustration, Condor has no representatives at the Antigua airport to handle these issues, and their response has been to direct me to a third-party website that provides little to no useful updates. When asked for contact information for the person handling my bag, I was met with silence. On top of this, I’ve incurred significant additional costs—taxi rides across the island to buy items, pricey laundry services, and inflated prices for basic necessities in the Caribbean. To make matters worse, most local businesses here don’t issue formal receipts, leaving me wondering if Condor will even reimburse these expenses. Their website vaguely states passengers are entitled to purchase urgently needed items within a “statutory maximum liability,” but Condor refuses to clarify what this actually means or how much I can spend. The onboard experience wasn’t any better. The food served during the flight was the worst airline food I’ve ever had in my life. It was bland, tasteless, and barely edible. For an airline positioning itself as a quality long-haul carrier, this was beyond disappointing. The most shocking part? I’ve met other passengers in Antigua who have been waiting for their bags since December 17th! This demonstrates that Condor has no reliable system in place to handle delayed baggage, nor do they seem to care about resolving these issues promptly. My holiday has been completely disrupted because of Condor's incompetence. Instead of enjoying my time, I’m stuck dealing with the stress of washing the same limited clothing, coordinating with an unresponsive airline, and spending money I didn’t plan for. Avoid Condor Airlines at all costs. Losing a bag on a direct flight, providing abysmal food, and showing complete indifference to customer satisfaction is beyond unacceptable. If you value your time, money, and sanity, fly with a different airline. Verdict: Unreliable, unprofessional, and not worth the hassle. Condor has no excuse for this kind of service. Save yourself the stress and choose another carrier.

Not Verified | Please read the reviews first, don’t make our same mistakes. Before buying tickets with them get some info about this company actually, for me it was the worst company I have ever travelled with - they charge you for headphones - they don’t accept cash - the seat maps on the app while doing check in is not corresponding with the real plane - charges for choosing a standard seats for no reasons. The plane was dirty where we were sitting both ways - cabin staff, some of them were nice, some of them not so friendly and didn’t like to speak English.

✅ Trip Verified | It's an absolute shame. We are on the flight and want to order food but they refuse to accept cash so I want to pay with my maestro card and they also refuse it because it is not a German maestro card. As far as I know, maestro is maestro, it doesn't matter which one it is. This is why we had to starve for 5 hours. Een regelrechte schande is het. We zitten op de vlucht en willen eten bestellen maar ze weigeren cash geld aan te nemen dus wil ik betalen met mijn maestrokaart en die weigeren ze ook omdat het geen Duitse maestro kaart is. Bij mijn weten is maestro maestro maakt niet uit welk het komt.hierdoor hebben we 5 uur lang honger moeten lijden

✅ Trip Verified | I am writing this letter to express my disappointment as an Air Condor customer. On September 28 th I traveled from Toronto to Frankfurt. I am 66 years old woman with a medical condition and I was asked several times to move to the end of line since I didn't agree to pay a ridiculous fee of $ 225 for my carry on luggage. Instead, I was told to check in my carry on as a second luggage. My carry on was 8 kg as the policy states and my checked in bag weighted 23 kg. I also had my purse which contained important medication for my medical condition and essentials for the long overseas trip. I was forced to stay in line for over an hour by the Condor employee since I was complaining about the carry on. I showed my email that stated the flight was fully booked and we can check in our carry on luggage free of charge. The worker rudely disregarded my claim. Since my family had left the airport, I texted them to help me pay the luggage fee online. Unfortunately, the website was broken and my son said it showed a message that in that case we don't have to pay and I attached email as well. I never had issue with my luggage specifically carry ones. It was an extremely disappointing experience.

Not Verified | We were re-routed onto this flight as our previous flight had been cancelled. Our luggage was not transferred from Swiss Air to Lufthansa in Milan Italy, so our baggage was flown to Zurich with virtually no way to make it to LA in a timely manner. We have AirTags in our luggage so I have been able to track where the bags are and have been. Both pieces of luggage were kept in Zurich Friday evening and then on Saturday were flown to LA. The luggage was received in LA late Saturday evening and is still at this writing Sunday afternoon, sitting in LA, allegedly to be delivered tomorrow when both my wife and I have to return to work and will not be here to receive them. I even offered to go pick up the bags myself in LA and was told that they would not be released to me. Over the course of the weekend since our flight on Friday, I have emailed Condor three times and have not received so much as even a courtesy response. I have called and spoken to Condor's mislabeled "customer service" only to be hung up on three times. I have asked to be transferred to a supervisor or higher up in order to try to resolve this circumstance and have either been hung up on or told that they don't have anything to do with baggage, that there is no number to call to speak to someone about delayed baggage, and that no supervisors were available. In the meantime our bags are sitting in LA some 30-40 miles away being held captive by Condor's baggage handlers and or (and I hesitate to call it) service. I have flown quite a number of times with a variety of different carriers and never have I been so poorly treated by any airline and their employees as I have in this circumstance with Condor Airlines. I give one star reviews only because it is the lowest offered rating.

✅ Trip Verified | I wish there was an option to give zero stars, and not one. I booked a flight through WestJet, who apparently partner with Condor (no clue why). I called the night before my flight to make sure that I had a checked bag included in my fare (if I didn't, I wanted to pay for one, as they are cheaper if you buy them before you get to the airport). I was told by the customer service representative that I did have a checked bag included in my fare. I pay for a seat (window seat) ahead of time, as I cannot sleep in any seat other than a window. I arrive to the airport the next day to be told by someone at the check-in desk that I do not have my checked bag included and will have to pay 250 Canadian Dollars for my bag, which is absolutely insane. I tell her I spoke to customer service and they told me I have a bag, and she said there's nothing she can do about that. She also told me I could upgrade to premium economy and have the bag included for 150 (bizarre pricing options but ok). I call customer service again and am told again that I do have a bag included, but she says that if I pay for the bag, I will be reimbursed. This is starting to feel sketchy to me, so I ask for proof of that in writing, over email, she says no. I ask for a recorded copy of the call, she says no. I ask her if I pay for premium economy (since its cheaper, and if I do end up getting scammed by all of this at least I will have had more leg room) if I will still be reimbursed since its actually cheaper than the checked bag fee, and she says yes. I go back to the counter, pay to upgrade and mention that I already paid for a window seat and would like a window seat since I already paid for one. I file all of my claims for the reimbursement before I board. Arrive on the flight: I have a middle seat, and the "Premium Economy" seats are smaller than some economy seats that I have sat in on other airlines and are incredibly uncomfortable, and the food is worse. I can't sleep at all on the flight. I continue to check in on my claim in the following weeks and am told very rudely by a customer service representative that I need to be 'more patient' because it could take up to 6 weeks to respond to my claim; this information was not mentioned anywhere or by anyone. I finally get a response to my claim, and it was denied, as they 'do not provide retroactive reimbursements for baggage fees', even though I was clearly told by a customer service representative that they did. The final line of that email was that they 'would be delighted if I would fly with condor again'...fat chance. I hope everyone considering Condor reads this and realizes that it would be so much more worth it to fly with literally any other airline. What a waste of my time and money.

✅ Trip Verified | I booked with Condor to fly LHR - YYC - YYJ on 30 July 2024, returning YYJ - YYC - FRA - PRG on 19 August 2024. On the morning of 19 August, I did not receive any SMS or email notifications, despite having provided both contact points, to discover that WS 206 was not showing up for departure. I contacted the Condor helpline number to be advised by a helpful staff member that I had been rescheduled on a flight the next day. There was no notification from Condor and the staff member I spoke to said there would be no contact from them. I incurred an additional night accommodation in Victoria at CAD325 plus meals, lost my requested and paid for, seat allocation on the original YYC-FRA flight and my seat selection on the aisles ensuring my personal comfort on the 9 hour flight. Condor's response: They tell us that their flight to Calgary was delayed. This flight was operated by Westjet Airlines. This airline is therefore your point of contact. We would like to ask you to contact them as the cause of the delay. When I was rescheduled, I flew a different route with Lufthansa, where staff were completely disinterested in my payment of additional seat service and would not assist with a relocation to an aisle seat. There was zero care factor from Condor, no refund or apology. I would not use this airline in the future.

✅ Trip Verified | I will stay away from most recent reviews. I have only one severe criticism and that costs them a star: check-in luggage per person in business class of only 30 kg between Europe and the new world (Caribbean in this case). More for a fee depending on how much you want to take. Most decent Airlines, even EW Discover (let alone famous carriers like Air France and many others) allow you 2 X 32kg per person. That has to change, absolutely! All the rest was plainly EXCELLENT. Their ranking around 2 stars has become obsolete. The fleet has been completely renewed, brand new A330’s replacing the old faithful Boeing 767, otherwise an excellent aircraft.

Not Verified | This have been such a bad experience. We booked with a travel agent so it was not even our choice to go with Condor, this will be the last time though. For starters, it was not clear how much luggage we had to choice on their website, we called, the lady on the phone was so rude and could not help us. so we did as she said and paid just for the luggage which was 2 hand luggage (8kg) and 2 for in the plane (21 kg) we already had 20 kg included in our deal with the travel agent. We paid extra and that was over the €200 for our luggage. When we were at the departure the lady at the counter was shocked that we paid this much for it and said to us it wasn’t necessary, so I looked up their customer service. I called numerous times, no answer.. I send a couple of emails., no answer, 12 days later we received a mail, that it was normal to pay this fee. I will never fly with Condor again.