Condor Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 465 reviews
4/10
3 star Skytrax Rating
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1/10

"A total ripoff"

(United States)

Not Verified | Beware that if you book business class that has a connecting flight you will only be in business for part of the trip. You will pay 100% of the business class fare and only travel half of it in business. Nor will you have access to the lounge in your connecting airport. A total ripoff.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteNew York to Athens via Frankfurt
Date FlownJune 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Very disappointed in Condo"

(Netherlands)

Trip Verified | Very disappointed in Condor. You don't expect much for the money, but this was below par. Situation: we are waiting at the gate for an hour. The flight is delayed by half an hour. The passengers are then boarded in 5 minutes and we are the last group allowed to board. Then we run into a problem: we have not booked a return flight because of our road trip and that is required to enter the US with an ESTA (we had one). Fine, then we will book it immediately! However, since the plane had to leave in a hurry, we did not even have 5 minutes to book a return flight. Ultimately, due to a mistake that was relatively easy to solve, we became the victims of Condor's poor planning and execution. There is then some discussion among the service center employees about how to resolve this situation. Ultimately, the employee we contacted decides that we have to pay a €400 rebooking fee per person. It is extra sad that after we have done this (we have no other choice) that another Condor employee comes to us and states that he could have solved it for €100 per person... It is truly scandalous to be treated this way and with such exorbitant to incur costs. Our advice is to book a more expensive flight. Zeer teleurgesteld in Condor. Voor het geld verwacht je niet veel, maar dit was beneden alle peil. Situatie: wij zitten een uur bij de gate te wachten. De vlucht is een halfuur vertraagd. De passagiers worden vervolgens in 5 minuten geboard en wij zijn de laatste groep die mag boarden. Vervolgens lopen we tegen een probleem aan: wij hebben vanwege onze roadtrip geen terugvlucht geboekt en dat is vereist om de VS met een ESTA (die hadden we) binnen te komen. Prima, dan boeken we die direct! Echter, aangezien het vliegtuig met grote haast moest vertrekken kregen wij niet eens 5 minuten de gelegenheid om een retourvlucht te boeken. Uiteindelijk zijn wij dus door een foutje dat relatief makkelijk op te lossen was, de dupe geworden van de slechte planning en uitvoering van Condor. Vervolgens ontstaat er enige discussie onder de medewerkers van het servicecenter hoe deze situatie op te lossen. Uiteindelijk beslist de medewerkster waar wij contact mee hebben dat wij €400 rebooking fee moeten betalen per persoon. Extra zuur is dat nadat wij dit gedaan hebben (we hebben geen andere keus) dat een andere medewerker van Condor naar ons toekomt en stelt dat hij het voor €100 pp had kunnen oplossen.. Werkelijk schandalig om zo behandeld te worden en met zulke exorbitante kosten opgescheept te worden. Boek een wat duurdere vlucht is ons advies.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFrankfurt to Seattle
Date FlownMay 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

“it was an absolute nightmare”

(Australia)

Not Verified | I had the misfortune of flying with Condor Airlines recently, and let me tell you, it was an absolute nightmare. From the moment I stepped foot in the Frankfurt airport, I was greeted with incompetence and rudeness. The icing on the cake was this lady with glasses at the boarding gate to Calgary. Instead of efficiently checking people in, she decided to pick a fight with a passenger over the size of his carry-on. Did she think it was more important to prove a point than to ensure the smooth flow of boarding? Apparently so. Thanks to her lack of common sense and problem-solving skills, we were left scrambling to make our flight, almost missing it entirely. Condor Airlines seriously needs to reconsider their hiring and training practices if they want to avoid subjecting their customers to such utter chaos and frustration. Avoid at all costs unless you enjoy unnecessary stress and delays.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteFrankfurt to Canada
Date FlownMay 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Confusing Rules, Extra Charges"

(Netherlands)

Trip Verified | Confusing Rules, Extra Charges, and a Lot of Hassle. We booked a five-day vacation to Tenerife, including 20 kg of checked baggage and a standard carry-on per person through our regular travel agency. Condor's confusing app information led us to call the Condor customer service to confirm their baggage policies. They insisted we book two additional 8 kg carry-ons, which we did and paid. We carefully packed an official Samsonite carry-on that met Condor's stated dimensions and a small backpack and the check-in suitcase. At Düsseldorf, the check-in agent wrongly claimed our official Samsonite carry-on was oversized and urged us to book extra checked luggage for the return flight to avoid additional fees. We reluctantly contacted Condor's customer service while on vacation to sort out the confusion, but they assured us our baggage was indeed within their limits and no extra booking was needed. The agent even advised us to contact our travel agency to make a note of this in the Condor system. We did so but the travel agency informed us they did not have access to Condor systems which makes sense. Just to be safe from any issues flying home, we paid €125 to Condor for 30 kg of extra checked luggage. After which we contacted Condor support again where they reassured us everything was booked and we were now allowed to carry two carry-ons and max 3 check-in luggage (max weight per piece 32 kg). At the airport for our return flight, Condor staff aggressively charged every party of passengers in front of us in line for excess baggage. Our 23.5 kg checked suitcase, well within the 32 kg per piece and total 50 kg limit paid check-in luggage was also flagged as overweight. Despite having two small carry-on bags and 20 kg less than our 50 kg allowance, the agent tried to demand extra fees. When challenged, she threatened to deny boarding until a supervisor intervened and acknowledged we had complied. Condor's incompetence, contradictory information, and aggressive fees turned our vacation into a stressful ordeal. Avoid Condor if you value your time, money and sanity.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDüsseldorf to Tenerife
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

“food was very poor”

(Germany)

Trip Verified | There was no blanket and no earphones, it looks like they ran out of them, in fact I saw that they distributed them up to a couple of rows in front of me, and because it was cold I had to use my own scarf instead. The food was very poor and of bad quality. Thankfully they offer a lot or beverages. For a long-distance flight is not acceptable that even in the economy class is the space for each seat too narrow. So given the tickets’ price it would be expected better services, that were not offered.
AircraftA330neo
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFrankfurt to Cancun
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

“portions of food were terrible”

(Czech Republic)

Trip Verified | Our flight from Frankfurt to Prague was canceled by Condor for no reason. We were in time at the gate and we were unable to board second plane. In the cabin we had to pay for wine, headphones etc... The portions of the food in comparison to other airlines were terrible. I was hungry. Seats were uncomfortable. Again in comparison to other airlines. The planes was not cleaned... I am not choosing this airlines ever again.
AircraftA330-900neo
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGrenada to Prague via Frankfurt
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"tricked into paying more for a change"

(United States)

Trip Verified | I was declined check-in because daughter's passport was expiring less than 30 days before the return date (which is fair) so I agreed to get her return flight rebooked. As soon as I paid an extra $400 for the ticket changed I was told the cut-off time to check in has passed and I won't make it to the flight and that it can be rebooked again online but not at the counter. The agent refused to help further. Upon calling condor helpdesk I was told the flight can't be rebook at all, so not only did I end up paying for a ticket I wasn't able to use, I was also tricked into paying more for a change that didn't let me use this ticket.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSeattle to Warsaw via Frankfurt
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never book with this airline again"

(Austria)

Trip Verified | I will never book with this airline again. A few minutes after checking in my suitcase, I was told that all flights were canceled due to snowfall. After 5 hours we were told that there would be no more flights. It can happen, this is force majeure. I called Condor several times, but each time they had no information about replacement flights or other solutions. I would receive a call back or an email. Neither happened. I could pick up my suitcase the next morning at 5:00 am. I also had to arrange a hotel myself, but due to the weather, no means of transport could be arranged and there was no other option than to sleep at the airport. We were given no drinks, food or blankets. It was too cold to sleep. The queues at the restaurants were 2 hours just to place an order. The next morning at 5:00 am I was at the baggage service desk, along with dozens of other passengers. The flights that day continued, but there was still no solution for my flight. It also turned out that the service desk only opened at 8:00 am instead of 5:00 am. So after waiting for 2 hours, an employee who knew nothing about it finally came. She had no idea about the canceled flights or our missing luggage. We had to fill out the baggage claim online and our suitcases would be sent after 2 to 3 days. It has now been 2.5 weeks and I have not received any responses from Condor. The only thing I get a response to is the baggage claim. They still haven't had time and I have to be patient. I don't even get an answer as to whether my suitcase is even still there. Worthless company. I would warn everyone not to book your flight with Condor. Ik boek nooit meer bij deze vliegmaatschappij. Enkele minuten nadat in mijn koffer had ingecheckt, werd verteld dat alle vluchten verlaat werden door de sneeuwval. Na 5 uur kregen wij te horen dat er geen vluchten meer zouden zijn. Kan gebeuren, dit is overmacht. Meerdere keren heb ik gebeld met Condor, maar elke keer hadden ze geen informatie over vervangende vluchten of andere oplossingen. Ik zou teruggebeld worden of een email ontvangen. Beide is niet gebeurd. Mijn koffer zou ik de volgende ochtend om 05:00 kunnen ophalen. Ook moest ik zelf een hotel regelen, maar door het weer was er geen vervoersmiddel te regelen en zat er niks anders op dan op het vliegveld te slapen. We kregen geen drinken, eten of dekentjes. Het was te koud om te kunnen slapen. De wachtrijen bij de restaurants waren 2 uur om alleen al een bestelling te plaatsen. De volgende ochtend om 05:00 stond ik bij de servicebalie voor de bagage, samen met tientallen andere passagiers. De vluchten die dag gingen door, maar voor mijn vlucht was nog steeds geen oplossing. Ook bleek de servicebalie pas om 08:00 open te gaan in plaats van 05:00. Dus na 2 uur wachten kwam eindelijk een medewerkster die nergens vanaf wist. Ze had geen idee over de geannuleerde vluchten of onze missende bagage. We moesten online de bagageclaim invullen en onze koffers zouden na 2 tot 3 dagen opgestuurd worden. Ondertussen ben ik 2,5 week verder en krijg ik geen reacties van Condor. Het enige waar ik reactie op krijg is de bagageclaim. Ze hebben nog steeds geen tijd gehad en ik moet geduld hebben. Ik krijg niet eens een antwoord of mijn koffer überhaupt nog daar is. Waardeloos bedrijf. Ik zou iedereen waarschuwen om niet bij Condor je vlucht te boeken.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMunich to Tenerife
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"flight delay 6 to 7 hours"

(Canada)

Not Verified | I have my flight from Frankfurt to Seattle, was delayed hours and hours. Every hour they saying just wait we are leaving soon, last 6:30 hours and still waiting for departure 9:38 hours total, flight delay 6 to 7 hours just sitting in plane still the don’t know how long be take. Please don’t take this flight.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFrankfurt to Seattle
Date FlownNovember 2023
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"luggage and its contents are damaged"

(Canada)

Trip Verified | It has been almost four months since my trip, and the airline's mishandling resulted in a month-long search for my lost luggage. After three visits to Airport without assistance, I located it at Lufthansa airline's lost and found. Unfortunately, both the luggage and its contents are damaged beyond use. Despite reaching out to various departments via email, I received no response.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIstanbul to Toronto via Frankfurt
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no