China Eastern Airlines

Fuzhou to Shanghai however the aircraft was supposed to fly Hong Kong. At the time of our flight there were storms around Fuzhou which delayed all flights in and out so we waited in the terminal for an hour. When we got to the China Eastern desk staff were rude and made us wait 30 minutes before some told us that the flight was still delayed. Finally after 5 hours we got fed up and went back to the desk this time they told us our flight was cancelled and said that over 150 people had already been transferred to other flights. Finally after 6 hours they transferred us to a Shanghai airlines flight which was then delayed an hour.

London to Shanghai. We were a little late boarding but made up time and arrived early. Staff were excellent very friendly and efficient. Food was good; we had a western style meal to begin with (beef and potatoes) and it was quite tasty and a Chinese style meal before landing. Inflight entertainment was great with a large selection of films. The seat/leg room wasn't brilliant but for the price we paid I wasn't expecting business class! I would recommend China Eastern they get you from A to B decent service and most importantly attentive staff.

LHR to PVG return. In general it was a nice trip. I had heard that there's no personal entertainment system available onboard actually they do have although the choices are not that abundant but still enough. Got seat in the emergent exit in the outbound flight but not so lucky on the way back the seats are normal. Food and drinks ok. The staff service is much better than 4 years ago but still much room for further improvement. No delay in both parts and consider its price would like to recommend.

PVG-TNA short 1 hour 20 minute flight on relatively old but clean A320 seats were old style with low back but lots of padding though quite narrow widest aisle I have seen on an A320. Service was efficient but not really friendly. A hot meal and small snack along with 3 drink runs were also offered which is great for such a short flight. Good value for money and on time.

FRA-PVG-BKK. FRA-PVG on new clean A330-200. Flight full but departure 20 min early. Y-Seat was comfortable with AVOD but limited choices of IFE. FAs speak limited English. Hot towels and soft drink served accordingly after departure - Lunch (2 choices - Western and Chinese) were hot and tasty but drinks served very late after meal. After lunch Duty Free was offered and FAs were relaxed and smiles came often. 2 Hours before landing breakfast (2 choices) was served. Same experience as lunch – coffee/tea came very late. Transit at Shanghai-Pudong Airport was a horror. PVG-BKK on smaller A320 same experience. Return flight PVG-FRA on old A330-200 aircraft still clean but no AVOD only big overhead TV showing Air Show and a Chinese and English film. Flight again full and FA's were busy - therefore no smiling. No information from cockpit on all legs. All in all a good product at a very competitive price.

Sydney-Pudong - what a and terrible experience for 11hrs flight! Booked CX flight on Sydney-Hong Kong- Shanghai however was transferred to MU due to CX flight delayed. Old style A330 no AVOD seat narrow and uncomfortable crew rude and impolite low-quality beverages served food terrible and tasteless (very simple).

HKG-PVG-SHE return. New A320s on 3 flights older A320 on the other. Newer A320s offer slightly more leg room than the older A320 but overall no complaints about leg room or seats even for a heavier person. IFE virtually non-existent (overhead screens showing commercials and infotainment mostly) but not a great issue on the short 2 hour sectors. Service on the international sector is much better than on the domestic sector with friendly crew with decent English and choice of meal which was of decent quality. The domestic sector was much poorer no choice of meal crew less friendly and poorer English. Check in staff have decent English and were quite friendly and efficient. Overall probably better than most American domestic carriers I have flown on. At the price hard to beat.

Pudong-JFK on MU's old A340s. Old business class seats had not been changed over to their lay flat overall there was lots of leg room. Very poor entertainment system. The food was very poor - flight attendants did not even know how to make a G&T and no nuts to go with the drink. FA's were pushy on the food so it was a rush to get each course finished. No drink service during a 14 hour flight no water offered unless you asked. The biggest problem I found was that it was very hot and stuffy. Overall a very cheap business ticket so it was good value but i wouldn't pay any more for it.

SIN to PVG return. Outbound A340-300 and return 767 operated by Shanghai Airlines. Both redeye flights - serve meals at an awkward time during the flight. Very regimented service. No entertainment even on the big screens. However given the distance well worth the price that paid.

LAX-PVG PVG-REP. Airbus A340 on LA to Shanghai leg and A320 on Shanghai to Siem Reap leg. Although not on par with the best 4 and 5-star airlines it offers value for money. First leg on time and second leg arrived in Siem Reap on time. Service was comparable if not slightly better than most US carriers flight attendants courteous and spoke English adequately. Announcements in English and Chinese. While the planes did not have seat back screens the pull down screens were adequately spaced and showed a variable selection of movies. Seat backs on A340 had universal power outlets. Two complete meals offered on 13-hour flight to Shanghai snack and beverage runs offered in between. Food was edible and arrived warm. Seats were reasonably comfortable leg room adequate and the plane clean.