Cathay Pacific Airways

Business class CX135 HK to Melbourne 13 May 2015. We were coming off a 6 hour stopover from London and having spent the time in their Wings lounge. Good amenities and a great shower. The food and drinks selection was great. Tried an Asian soup from the Noodle bar and was nice. Boarding was a breeze and once on board the pampering begun. We had seats 20 D & G in the centre in the smaller rear cabin. Quiet and no through traffic. The service was excellent and the food and wine selection was just as good. Only a 9 hour flight so a quick movie and a few hours of sleep and its another excellent breakfast. One small issue was the head female attendant was very heavy handed on the perfume and I think that in a confined space like a plane very little or no perfume should be worn by staff or passengers as it can really effect people around you. Overall very happy with Cathay Pacific product and would fly with them again.

Flew CX110 SYD-HKG 11 May then KA896 HKG-PVG. Only 40 minutes in transfer between flights. I thought I would miss the connection. On disembarking a sign with the words "Passenger to Shanghai" written with a ground staff grouping all Shanghai bound passengers about 5 of us through security express lane then to boarding lounge. This is where CX/KA shine. Had it not been for their expedient service passengers would not have made such a tight connection within 30 minutes since the arrival flight was 10 minutes late. When arrived at the boarding lounge passengers were lining up for boarding. We could just make it. I wonder if Qantas would do the same. In terms of in flight services very friendly. When asked for an extra drink the attendant would come back with one remembering my seat no. Seat pitch acceptable IFE with much to choose from. It is $ well spent and makes one enjoy being their passenger. I felt being looked after well.

Have used this airline fairly extensively as I live in China but my family are in the UK. Found the experience in Business Class somewhat lacking so switched to another airline for a couple of years before trying Cathay again for convenience. Two Hong Kong - Manchester return flights over a three month period left a very bitter taste. Only allowed a very frugal 30kg of luggage in Business Class the Wing Lounge at HK is dirty with worn out furniture tasteless inadequate food on offer that is infrequently replenished managed by sour faced staff. Only Western type meal on board in Business Class was a very small pizza not what I would call an evening meal and insufficient hot breakfast so I went without. On a return flight Business Lounge at Manchester little more than a pokey airless hole with very little on offer. Small baby in Business that proceeded to scream for around 11 hours of the flight and whilst as a mother I am sympathetic to this I haven't paid a small fortune to listen to this in Business Class. Cathay are one of the most expensive Business Class options yet offer sub-standard menus dismal Lounges inadequate baggage allowance and insufficient attention to Business Class travellers who pay for a service that is decidedly lacking!

CX 631 30th April. Very ordinary service. I had high expectations but the airline failed to meet expectations. I had kids traveling and there was no boarding specific for kids. Even during the flight the service was poor for kids. They did not eat and the air hostess did not care. Never going to travel again.

Business CX250 London to HK 11 May 2015. Check in at London a breeze. Off to the lounge and a 15 minute walk to the gate. Not complaining as about to sit for 13 hours. Once on board had seats 17K and 18K. The service was excellent and the meals and wine selection was also excellent. Nothing was too much trouble. The inflight entertainment was up to date with the latest movies. Once dinner was over and a few movies it was time to try out their beds. Would not say they are the most comfortable lay flat beds that I have tried but still comfortable enough to grab a few hours sleep. Next morning breakfast was another excellent affair. We were transiting through HK so no baggage to pick up so off to the Wings Club for 6 hours. Overall very happy with the CX experience.

Travelled BOM-HKG-PVG and return last week and had a good experience. Food was good and so was the inflight entertainment. Their sister company Dragonair which operated the HKG to PVG leg of the journey was also good especially compared to other Chinese airlines such as China Eastern/Air China which I had used in the past. PVG airport is notorious for flight delays - I happened to reach the airport about 2.5 hours before my scheduled departure. My flight was supposedly going to be delayed & the check in lady offered me an earlier flight if I was ok. I did so gladly and I think that it saved me from missing the connection from HKG. 5 stars to that.

I travelled business class LHR-HKG-SYD on 29/4/15 and returned SYD-HKG-MAN on 11/5/15. Fantastic lie flat bed onboard the 777-300ER and indeed the A330 sector I was on from SYD up to HKG. Cabin crew were efficient and helpful at all times. Food and service were excellent.

Flew premium economy from Melbourne to Hong Kong great seat right in the front of premium economy the seat was just right for my shorter stature. Service was good just right and the hostesses were lovely. No toilet in the premium cabin but did not worry me as a walk stretched the legs. Also flew Hong Kong to Paris and everything was great again different plane which had toilet but I thought this cabin was a little more crowded it was a larger cabin. A few interesting people seated around us but the airline can not help that.

HKG-EWR on frequent flyer ticket. Cathay business layout good for solo travellers and a lie-flat seat I could sleep in. Entertainment was heavy on middle of the road stuff. Good amenity kit. Staff professional although not personal. The main criticism is food. The heating of all elements in a single serving dish is not up with best practice and the results on all meals was mediocre quality. Qantas wins on food hands down.

Just completed an open jaw YVR-HKG-MNL-HKG-LAX combination of Economy and Business Class. I have become very familiar with Cathay's hard products already so I am more keen on the service aspect. Flying out of YVR on CX837 crew were primarily Vancouver-based. Service was top-notch as what one would expect from the World's Best Airline. It is true that the cabin crew were not so visible at the cabin after meal times but press the call button and crew very eager to help will be on your side in a few seconds. Nothing is too much trouble for them even given the most demanding set of passengers-just absolutely polished service. All this applies to all of the sectors I have flown. Only comment probably will be the food-the serving are soo small in Y thanks to the endless bags of chips nuts fruits and chocolate bars in the galley I was able to survive the 13-hour trek across the Pacific Ocean. Overall Cathay is Cathay - the World's best and they continue to deliver these kinds of products and services other airlines can't match.