Bulgaria Air

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 97 reviews
6/10
2 star Skytrax Rating
Filter Reviews by :
Show
1/10

Bulgaria Air customer review

(United Kingdom)

This airline lacks basic customer services and fails to apply the same procedures across its offices - in our travel we were allowed to take 3 bags with one being heavier than 23kg on the way to Bulgaria but not on the way back. We have two small children and we travel usually with less number of bags as it makes things easier. The airlines have been very understanding and never had problems with travelling with one suitcase for all four for example. We had an awful episode at the airport and we found the airline being bureaucratic and unhelpful. We had seats problems both ways - a seat in front of us was broken which resulted in the lady in front almost laying on my daughters lap and I sat on a broken seat on the way back. We wouldn't recommend Bulgaria Air services.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
8/10

Bulgaria Air customer review

(Spain)

SOF-CDG. Spotless E190 aircraft. I find its 2x2 layout very comfortable with leather seats. Departure slightly late but arrival on time. A sandwich for breakfast and a drink which is pretty standard nowadays. I would say it is 3-star standard.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Bulgaria Air customer review

(United Kingdom)

I've flown Bulgaria Air several times from Scotland ie Glasgow and Aberdeen and the punctuality has been spot on every time 20kg allowance you don't get charged for putting your luggage in the hold all in all very good service. My wife and I will be flying to Bourgas on 24th June from Glasgow so looking forward to the flight again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Bulgaria Air customer review

(Singapore)

Flight SOF to VAR (economy) - have not used Bulgaria Air in few years but I needed one way domestic flight hence they were the only option. Flight left on time landed earlier. Check in was great free WiFi at the airport (different area for domestic flights) security was fast. Once at Varna (terminal needs upgrade but was told there is new one next to it that would be open in 2013) the baggage came fast and no issues. Overall very happy with the quick flight and will use again.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
yes
na

Bulgaria Air customer review

(Austria)

Varna-Sofia FB0980 4 May 2013. Very bad experience! A huge delay - more than 8 hrs. No information no compensation no apology. Rather rude behaviour of local agent of FB office at Varna airport. Poor service on board.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
9/10

Bulgaria Air customer review

(United Kingdom)

SOF-LHR on A319. Flight on-time sandwiches good (and had separate vegetarian option) choice and quality of drinks good and staff polite and efficient. No complaints at all and would definitely fly with Bulgaria Air again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

Bulgaria Air customer review

(United Kingdom)

Heathrow to Sofia. A very crowded flight but good staff if not overly friendly. More or less on time. Good drink service and food okay. I think Air Bulgaria need more flights at Heathrow though as this was rammed. Newspapers circulated but no English ones on a flight out of London? Another dislike is the setbacks had very narrow rigid space for storing stuff meaning you were limited to one or two magazines but no space for water books etc.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Bulgaria Air customer review

(Italy)

MXP-SOF-MXP. Outbound flight with BAe 146 not very new but still ok. Compared to other aircraft's of the same model the legroom was very good and the seats more comfortable. Crew not very talkative but professional. On the way back brand new EMB-190: very nice plane but with smaller legroom compared to LOT and Air Dolomiti that use the same aircraft. Much friendlier crew. The food was correct and consisted of a sandwich and a small bar of chocolate which is ok for a 2 hrs flight. Upon boarding offered a bottle of water. On both ways smooth boarding. In general it was relaxing travel and the price was acceptable 200 EUR with a late booking.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Bulgaria Air customer review

(Switzerland)

ZRH-SOF with a brand new Embraer E190. Quick boarding and flight was on time. Cabin crew was friendly. Served light lunch consisting of a sandwich drinks and complimentary chocolate. Smooth flight and landing in Sofia. Ultimately worth the 250 CHF ticket price recommended airline.
Seat TypeEconomy Class
Value For Money 12345
yes
3/10

Bulgaria Air customer review

(United Kingdom)

Legroom in economy on the (almost new) Airbus 319 is terrible unless you are really short - I didn't think they made planes with such a tight configuration any more. FA are completely hit and miss. Wine "service" is non-existent. Pretty dreadful really.
Seat TypeEconomy Class
Value For Money 12345
no