Bulgaria Air

Not Verified | My ID expired abroad in Germany during the COVID-19 Pandemic. The Bulgarian government extended the due date on all passports by 6 months and the German government recognized this measure. I wanted to book a flight from Frankfurt to Sofia and the only airline flying was Bulgaria Air. I tried booking my flight but the site of the aforementioned airline didn't allow me to book it because of my expired ID. I tried to contact them by phone 2 times. One was outside their working hours, understandable, even tho what kind of airline can't afford a 24/7 customer support? The second time I waited in line for 3 minutes and the system told me that they were unable to get in touch with me and I should contact them through email. Still ok, I contacted them in hope that they will provide a solution. To be frank, they did. It wasn't the solution I expected tho. They wanted me to send them my data so they could make the booking and then told me that it would cost 80 euros more than the original price of the ticket when I tried to book it. I, of course, told them that this isn't my fault and I shouldn't be charged 80 euros more because their system wasn't up to date with the measures taken by the Bulgarian and German governments. I waited for a day but didn't receive an answer. I decided to try to contact them once more on the phone and to my surprise they answered. The lady on the phone didn't even know that there is no way to get a new ID right now since the offices are closed and had no idea that you could travel with an expired card. I had to explain all that and then she still told me that it wasn't their fault and it is my fault. "You should have made a reservation with the expiration date one year in the future" she said. I'm sorry but that would be a lie, if not against the law. The responsibility of submitting wrong data about my ID on my own would certainly be mine. Customer service: ZERO, incompetent staff and slow email answers. In the end, I am glad that I never flied with them and certainly never will.

Not Verified | Larnaca to Sofia. On-time departure and a fairly pleasant crew. Safety standards a bit lax, e.g. the passenger in front of me had her seat reclined during boarding as well as takeoff. The crew said nothing to her. No entertainment of any kind. The fare on this route seems quite pricey - several hundred euros for a two-hour segment. Where the airline really needs to up its game is in online booking and communication. E.g. why accept and acknowledge my online request for a Muslim Meal, only to follow it up a couple days later with a confusing, fine-print email saying "we may not be able to accommodate your request", and finally, when on board, hand out the same pork sandwich to all passengers? (Even then, the ingredients were only listed on the packaging in Bulgarian, and in microscopic font.) Bulgaria is a leader in IT, but you'd never know it by interacting with their national airline.

✅ Trip Verified | Sofia to Madrid. We had a very good flight- check in was quick, the flight attendants were very courteous and the flight took off and landed on schedule. Plane was clean and well maintained except the livery paint job was a little worn. I would not hesitate to fly them again.

Not Verified | Frankfurt to Tel Aviv via Sofia . I booked my tickets through Opodo in Business Class and then when I did the Check-In it became clear that there was no Business Class on the aircraft. So, I had to fly Economy and additionally I had to pay for my extra luggage (2 bags are included in the Business Tarif). I received a very small refund for the wrong booking class from Opodo, and I was told, Bulgaria Air is directly responsible for refunding me my money for the extra bag. I am trying to get a hold of them for 4 months now. No reply so far. Worst customer service ever!

✅ Trip Verified | Sofia to Varna. This is the worst airplane company ever. I am using this company for many times unfortunately since there is no other option for internal flights, and I have had many bad experiences. First of all, this summer there was a delay w/ 7 hours. I came 40min prior the flight when I was told that the flight will have a delay w/ 2 hours. After 2 hours when the time came for boarding, ppl started to go on line, one person came and told us that the flight will have another 5 hours delay ... it will actually depart at around 21:30, not even for sure. Today, I am standing here at the airport and waiting again because I was late. I came 40 min prior my flight departure, and the worker told me I was late. The gate is already closed. Supervisor at this time of shift was rude, screaming, and gave me really hard time. I had to buy another ticket for later flight, because I did not have a choice. We leave in 21 century, and I still cannot believe that this can happen. I feel tricked and insulted.

✅ Trip Verified | Sofia to Amsterdam. I think they deserve three stars based on my flight. I had booked this flight because Adria had gone bankrupt. Two days before departure, I find this flight, quite a good price given the fact that I was leaving two days later. Seat was comfortable, we left a bit late but that's OK. I forgot to request my meal during booking, I sent an e-mail and someone answered me in a matter of hours. Food was pretty good although I can't judge for certain. I would take them again.

✅ Trip Verified | I've always flown with them, and they're nice for short haul flight. Welcome on board with a bottle and after that given a small sandwich compare to other airlines which will even make you pay for it. Sometimes they do have delays but which airlines doesn't? For the price your paying I think its worth it, I've always picked them in front of other companies.

✅ Trip Verified | Sofia to Lisbon. This four hour flight felt like an eternity. Legroom was better than on their A320s but still insufficient. I emptied the pocket in front of my so there would be more space available. Food was good but not enough. There are no pillows on Bulgaria Air. Landed on time.

✅ Trip Verified | Lisbon to Sofia with Bulgaria Air. Tasty sandwich served onboard along with complementary bottle of water on boarding which is a nice touch however for a four hour flight it didn't seem enough. The aircraft seemed very old and almost decrepit with very worn out leather seats. It was the first time I feared for safety when travelling. There was much turbulence on departure from Portugal. Cabin crew were young and rather unprofessional. They seemed as if they wouldn't want to be bother. The flight departed and landed precisely on time. My biggest problem however was legroom which made this night flight atrocious.

Not Verified | Varna to Sofia. Flight delayed 4 hours with no explanation. Absolutely not acceptable. Do not recommend. My time not valued. Worst company ever. Do not recommend. Absolutely unacceptable paid £70 to get quicker instead spend extra 4 hours in the airport.