Bulgaria Air

Flight 461 - July 10 2014 SOF-AMS Business Class. Very nice 2.5 hour flight. Flight attendant was very good and the breakfast was hot and tasty. I would definitely rate this far superior to the business class I fly in the USA.

ZRH-SOF. No delays quite interesting flight magazine charming attendants. Overall really pleasant 2 hours flight.

FB491 (Sofia to Zurich) Feb 4th 2014. They changed the schedule for a 7.30am flight to 11am the night before the flight. Note that this was a permanent schedule change - not a one off delay due to something unexpected. No notice was sent out to notify passengers of this change. I had to wake up at 3am to get to Sofia Airport just to find out that I have to wait 4 hours. The airline staff at the airport were rude and offered no assistance - 'just go there and wait'. In addition the food on the flight was quite bad - they only offer sandwiches which are so pre-processed that they look as if they can last for months without getting spoiled. Very poor service.

Flew from Sofia to Rome. Very rude crew staff. No one smiled. When the plane was landing one of the flight attendants came up to ask me to close the table (I was sleeping so I didn't hear the announcement). I did what she told me then asked her to take my glass of water. She told me to keep it and just walked away before I could open my mouth to protest.

Excellent experience AMS-SOF-AMS in summer 2013. On time clean aircraft. Cabin crew was not excessively polite yet punctual and efficient. Appreciated newspapers and small sandwich kit.

Sofia to LHR friendly cabin crew sandwich and beer on board. Reached destination on-time. Good airlines deserve at least 3 Star rating better than many 3 Star airlines.

This airline lacks basic customer services and fails to apply the same procedures across its offices - in our travel we were allowed to take 3 bags with one being heavier than 23kg on the way to Bulgaria but not on the way back. We have two small children and we travel usually with less number of bags as it makes things easier. The airlines have been very understanding and never had problems with travelling with one suitcase for all four for example. We had an awful episode at the airport and we found the airline being bureaucratic and unhelpful. We had seats problems both ways - a seat in front of us was broken which resulted in the lady in front almost laying on my daughters lap and I sat on a broken seat on the way back. We wouldn't recommend Bulgaria Air services.

SOF-CDG. Spotless E190 aircraft. I find its 2x2 layout very comfortable with leather seats. Departure slightly late but arrival on time. A sandwich for breakfast and a drink which is pretty standard nowadays. I would say it is 3-star standard.

I've flown Bulgaria Air several times from Scotland ie Glasgow and Aberdeen and the punctuality has been spot on every time 20kg allowance you don't get charged for putting your luggage in the hold all in all very good service. My wife and I will be flying to Bourgas on 24th June from Glasgow so looking forward to the flight again.

Flight SOF to VAR (economy) - have not used Bulgaria Air in few years but I needed one way domestic flight hence they were the only option. Flight left on time landed earlier. Check in was great free WiFi at the airport (different area for domestic flights) security was fast. Once at Varna (terminal needs upgrade but was told there is new one next to it that would be open in 2013) the baggage came fast and no issues. Overall very happy with the quick flight and will use again.