Bulgaria Air

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 103 reviews
6/10
2 star Skytrax Rating
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9/10

Bulgaria Air customer review

(Germany)

I flew from Berlin Tegel (TXL) to Sofia (SOF) and return (A320 and A319 respectively). Water bottles were put on the seat before take-off. The service included a small sandwich (nothing fancy but the taste was ok) a piece of chocolate tea/coffee and a soft drink beer or vine. The staff was quite friendly and I felt welcomed on board. Both flights had a delay of around 15 minutes which is perfectly normal. The only drawback was that both planes were old and the seats rather worn. But overall I had a pleasant experience and will fly with Bulgaria Air again.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
yes
9/10

Bulgaria Air customer review

(Spain)

Flew Madrid - Sofia on an Embraer 190 and Sofia - Madrid on an Airbus A319. Excellent value for money. Both flights were on time and landed before scheduled time of arrival. Free piece of checked baggage and nice services inflight: sandwich chocolate water and two rounds of free drinks (coke coffee milk tea beer wine). It would be nice to have some entertainment on board but it is a minor problem. Will repeat if I come back to Bulgaria.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
yes
7/10

Bulgaria Air customer review

(Canada)

I flew on 20 December 2014 on Bulgaria Air from Vienna to Sofia. Given other reviews about this airline I was concerned about flying BG Air at first and was in the end decently surprised about the flight - My flight was operated by an Airbus A319. The flight attendants were extremely kind and helpful yet spoke below average English. The food on board consisted of an extremely tasty sandwich accompanied by a chocolate as Dessert which was also tasty. Two rounds of drinks were served on this flight. The flight was full and uneventful. The aircraft required better cleaning. Overall I'd fly Bulgaria Air again but they really need to improve their services on board as well as other minor products despite their cheap airfares.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
yes
4/10

Bulgaria Air customer review

(United Kingdom)

Not really pleased. I usually travel from Sofia to London Heathrow and back. The delays are usual. Complete lack of entertainment. There is lack of space too.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Bulgaria Air customer review

(Switzerland)

I fly 2-3 times a year ZRH-SOF-VAR. There is always delays and as a rule last-minute changed schedule causing 4-8 hours unplanned/unexpected delay. I have logged an official complaint with the company and with national authorities but all in vain. I'll try not to use this company anymore. There are at least two other alternatives for the same flight if this is how it is going to be in the future.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
8/10

Bulgaria Air customer review

(Greece)

Fly often from SOF-ATH and opposite and I am really satisfy with BG air. They have new modern airplanes friendly staff very good prices comparing to other companies that make the same route passable menu and they are really punctual even arriving before expecting time. For short distances is totally worth flying.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
yes
9/10

Bulgaria Air customer review

(United Arab Emirates)

Flew Sofia - Rome London - Sofia and Frankfurt - Sofia. Airline has greatly improved - aircraft are new clean and with pleasant ambience. Staff were always very professional polite and extremely pleasant - at the same time not too polite. Food is ok - nothing special but not different than many other even 4-star airlines on short- haul. Flights were always on time. Only improvement potential is larger legroom - can be a bit tight for taller people on a 2-hour flight.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
yes
7/10

Bulgaria Air customer review

(France)

I have flown from Paris CDG to Sofia with an Embraer 190. Nice staff serving excellent food. Nevertheless the legroom in the first business row is quite bad.
Seat TypeBusiness Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
yes
7/10

Bulgaria Air customer review

(United States)

LHR to SOF Airbus 320. Good fare staff friendly on-time flight. Nice that there's a bottle of water at your seat and you later receive a free sandwich. But the worse leg room I've ever encountered on a plane. I'm 6 ft (183cm) and the metal bar of the spring-loaded seat pocket jammed uncomfortably into my knee cap.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
yes
1/10

Bulgaria Air customer review

(Denmark)

I flew with them from Copenhagen to Burgas and return and were not very pleased with the flight. The first flight was delayed 40 minutes but then nothing happened I waited there for 3 hours and the only information we got was that they were doing a security check 3 hours is a long time to be in a gate with nothing to eat and no information at all. When we finally got on board the plane was very old. When we were about to land the stewardess told me to switch off my phone - which I did but then I looked behind and she was sitting on her iPhone. On the return flight we were 40 minutes delayed again with no information again and the staff was not very friendly. I would not recommend this to anyone.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no