Brussels Airlines

Brussels from Lome Togo to Brussels in Business Class. After two months I had not been credited for the miles on my MileagePlus account. After complaining to United I found out that Brussels refused to credit the miles to me saying that the flight "is not a valid route." Apparently Brussels claims that they do not fly to Lome. The flight was operated with their plane their crew. They clearly fly to Lome. They should be ejected from Star Alliance.

Brussels to Geneva A319 economy class not much legroom but the empty seat beside me was a bonus. You have to pay for food / drinks but that is the case with many other non low-cost airlines too in economy class (such as Iberia / Aer Lingus etc). Staff were pleasant enough flight landed on time. Return flight from Geneva was in a newer A320 with more leg room. Again the staff were pleasant and flight departed on time and landed ahead of schedule.

Low Cost Service at full cost prices. Brussels Airlines charge you 4 Euro for a Muffin and they are quite rude at checkin and obsessed with their baggage weights. If I would like to fly Easyjet than I also would like to pay their price. But Easyjet service at Lufthansa prices? This is ridiculous.

FCO-BRU-FCO clean refurbished 737 kind crew. Competitive fare (93 Euros return) compared to Alitalia but no snack offered and poor legroom low-cost style.

GVA-BRU-MAN. On time service from Geneva short 1h flight with nothing distinguishing. Pleasant FA's. Disappointed by the lack of onboard service considering it is not a low cost carrier and fare wasn't cheapest. Departure from Brussels slightly early on empty Avro RJ plane quick and easy arrival into Manchester. Overall an average experience.

CPH-BRU-Bujumbura. Excellent trip lots of space. Long haul new aircraft quite noisy cabin clean staff professional a bit rigid and no smile were noticed. Servings fairly frequent enough drinks. Serve even a good sparkling wine on economy class but only on day-flights. Food exceptionally good special request met to perfection. Good information from captain. Economy flex tickets do not provide additional benefits on board - there is just one monkey class on the long haul. Airline seems now to have finally decided to become a full service carrier and have dropped discount modality.

CPH-BRU-AGP in b.flex economy+. CPH-BRU excellent leg space and inflight meal complimentary bar service. BRU-AGP on B737-400 very tired interior but warm meal with full bar service.

Brussels-Vilnius return clean Avro with decent seating. Flew B-Flex this time and offered a nice warm meal. Crew professional and language skills excellent. On Brussels Airlines you get what you pay for: B-Flex offers economy class with some extra perks (fast lane) B-Light are the cheaper fares. In B-Light you can buy drinks and snacks on board.

Brussels-Porto. B-light economy ticket for 100 euro return. Online check-in crashed but I got my seat (emergency exit). The plane was half-empty so nobody on seats next to me. Good flight but pity you have to pay extra for food or drinks. Strangely enough my Etihad Guest card was not accepted.

The flight to Zurich costs over €1200 in economy - a destination once served by Virgin Express for less than €100 return! This disgrace compounded with the fact that the Brussels Airlines plane is a very cramped old dirty plane!