Brussels Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 564 reviews
4/10
3 star Skytrax Rating
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9/10

Brussels Airlines customer review

(Denmark)

CPH-BRU-CTA return on b.flex economy+. Excellent flights and consistency with the product. Great leg room free newspapers catering full bar service and attentive cabin crew and informative cockpit crew.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Brussels Airlines customer review

(United States)

Brussels from Lome Togo to Brussels in Business Class. After two months I had not been credited for the miles on my MileagePlus account. After complaining to United I found out that Brussels refused to credit the miles to me saying that the flight "is not a valid route." Apparently Brussels claims that they do not fly to Lome. The flight was operated with their plane their crew. They clearly fly to Lome. They should be ejected from Star Alliance.
Seat TypeBusiness Class
Value For Money 12345
no
8/10

Brussels Airlines customer review

(United Kingdom)

Brussels to Geneva A319 economy class not much legroom but the empty seat beside me was a bonus. You have to pay for food / drinks but that is the case with many other non low-cost airlines too in economy class (such as Iberia / Aer Lingus etc). Staff were pleasant enough flight landed on time. Return flight from Geneva was in a newer A320 with more leg room. Again the staff were pleasant and flight departed on time and landed ahead of schedule.
Seat TypeEconomy Class
Value For Money 12345
yes
3/10

Brussels Airlines customer review

(Germany)

Low Cost Service at full cost prices. Brussels Airlines charge you 4 Euro for a Muffin and they are quite rude at checkin and obsessed with their baggage weights. If I would like to fly Easyjet than I also would like to pay their price. But Easyjet service at Lufthansa prices? This is ridiculous.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

Brussels Airlines customer review

(Italy)

FCO-BRU-FCO clean refurbished 737 kind crew. Competitive fare (93 Euros return) compared to Alitalia but no snack offered and poor legroom low-cost style.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

Brussels Airlines customer review

(Switzerland)

GVA-BRU-MAN. On time service from Geneva short 1h flight with nothing distinguishing. Pleasant FA's. Disappointed by the lack of onboard service considering it is not a low cost carrier and fare wasn't cheapest. Departure from Brussels slightly early on empty Avro RJ plane quick and easy arrival into Manchester. Overall an average experience.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Brussels Airlines customer review

(Denmark)

CPH-BRU-Bujumbura. Excellent trip lots of space. Long haul new aircraft quite noisy cabin clean staff professional a bit rigid and no smile were noticed. Servings fairly frequent enough drinks. Serve even a good sparkling wine on economy class but only on day-flights. Food exceptionally good special request met to perfection. Good information from captain. Economy flex tickets do not provide additional benefits on board - there is just one monkey class on the long haul. Airline seems now to have finally decided to become a full service carrier and have dropped discount modality.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Brussels Airlines customer review

(Denmark)

CPH-BRU-AGP in b.flex economy+. CPH-BRU excellent leg space and inflight meal complimentary bar service. BRU-AGP on B737-400 very tired interior but warm meal with full bar service.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Brussels Airlines customer review

(Belgium)

Brussels-Vilnius return clean Avro with decent seating. Flew B-Flex this time and offered a nice warm meal. Crew professional and language skills excellent. On Brussels Airlines you get what you pay for: B-Flex offers economy class with some extra perks (fast lane) B-Light are the cheaper fares. In B-Light you can buy drinks and snacks on board.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Brussels Airlines customer review

(Belgium)

Brussels-Porto. B-light economy ticket for 100 euro return. Online check-in crashed but I got my seat (emergency exit). The plane was half-empty so nobody on seats next to me. Good flight but pity you have to pay extra for food or drinks. Strangely enough my Etihad Guest card was not accepted.
Seat TypeEconomy Class
Value For Money 12345
yes