Brussels Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 579 reviews
4/10
3 star Skytrax Rating
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9/10

Brussels Airlines customer review

(Germany)

A wonderful flight from BCN-BRU. Aircraft A319 was clean and the cabin comfortable. The ground staff in BCN were courteous friendly and handled check-in and boarding efficiently. Cabin crew were alert and professional. Food presentation was nice and the crew were always there to refresh and top off drinks. Highly recommended.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Brussels Airlines customer review

(Guatemala)

Fly frequently to Africa. Service onboard and at the airport is good often very good depending on the crew. Food and beverages are excellent and I always request diabetic food. The aircraft although well maintained seems to be old. They don't provide private screens to passengers only overhead monitors with general/sometimes boring entertainment.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Brussels Airlines customer review

(Belgium)

BRU-TXL-BRU. Comfortable flights on full A319 in b.light economy. Very generous legroom on outbound flight (row 22). Buy-on-board catering only - reasonable prices but food not appealing. Announcements by purser very sloppy she was even mixing up languages. All male flight crew on return flight provided excellent service. Impressive and clear on-board announcements in four languages (not taped announcements). Both flights on-time. Baggage delayed in Brussels when carousel broke down for 15 minutes - no staff to be seen no announcements.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Brussels Airlines customer review

(United Kingdom)

LHR-BRU-LHR. Used regularly for business travel and always receive a reasonable standard of service - no different to BA or BMI in all honesty. Some of the Avros are getting a little long in the tooth but the Airbus newer editions are fine. Quite expensive.
Seat TypeEconomy Class
Value For Money 12345
yes
3/10

Brussels Airlines customer review

(Belgium)

Brussels to Catania. Arrived early unpleasant check-in staff who appear obsessed with luggage weight then 2 hour delay where we were sat on the plane on a hot sunny day. Onboard staff not at all helpful. Excuse given for delay that the plane left Catania that morning with technical problems. They finally offered us a 1/2 glass of water. Ticket prices are dreadful.
Seat TypeEconomy Class
Value For Money 12345
no
3/10

Brussels Airlines customer review

(Belgium)

A 2.5 hr flight from Malaga to Brussels. Aircraft was a 737-400 getting rather long in the tooth nowadays the seating cramped seemed more so than the A320s and Avro regional jets SN Brussels have in their fleet. The flight departed on time with good information from the flight deck. Cabin staff appeared aloof and disinterested 2 young men at the rear of the aircraft dancing and joking about behind the closed curtain one holding a small bottle upside down and imitating a singer. Asking for a coffee seemed to be a big effort and the attendant brought it reluctantly. Service levels seem to be hit and miss.
Seat TypeEconomy Class
Value For Money 12345
no
1/10

Brussels Airlines customer review

(Singapore)

CPH-BRU. Cabin crew went through the motion of welcoming passengers. A noisy cabin was chided by the chief purser for making noise whilst she was trying to make an announcement. When she finally made the announcement she said "we warmly welcome you". Service was the worst I have experienced in Business on European airlines.
Seat TypeBusiness Class
Value For Money 12345
no
na

Brussels Airlines customer review

(Cameroon)

Yaoumde to Oslo. 24 hour delay departing from Yaounde. Check in took 2 hours. Child age 3 and parent were given separate seats. No help from anyone trying to get seats together. Upon arrival in Oslo luggage was lost - including child car seat. Took 3 days to arrive. Brussels Airlines refuses to pay compensation for delay and will pay only a fraction of costs incurred as a result of being stranded with no belongings for 3 days. Will never fly this airline again.
Seat TypeEconomy Class
Value For Money 12345
no
4/10

Brussels Airlines customer review

(Netherlands)

As the only airline operating direct flights from Europe to Bujumbura (Burundi) I have flown SN Brussels Airlines many times over the last 5 years. My experience is unpleasant because the cabin crew are unfriendly with poor customer care. No attention to passenger comfort at all. The Bujumbura Office is awful with staff who have a very bad attitude. They need to stop the low cost service at full cost prices.
Seat TypeEconomy Class
Value For Money 12345
no
1/10

Brussels Airlines customer review

(Belgium)

I have flown Brussels airlines short haul regularly for work over the last 3 years. The planes are old and shabby. The Avro RJ fleet that is used for most flights are particularly awful. The check-in service is ok and the flight attendants polite but the fleet is old.
Seat TypeBusiness Class
Value For Money 12345
no