Brussels Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 517 reviews
5/10
3 star Skytrax Rating
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1/10

" I am still waiting on the refund"

(United Kingdom)

Trip Verified | Terrible service. My return flight was cancelled. I was left to resolve this on my own, I am still waiting on the refund for the cancelled flight being processed (flight was in June!) and redress for the expenses I incurred (travel, hotel and another flight). No-one has any answers. The forms on the website conveniently don’t work and their staff are abrupt, lack empathy or the ability to do anything. To date, they’ve now missed their own deadline of 4-6 weeks for a response. Just horrible.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteEdinburgh to Brussels
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst airline that one can find"

(United States)

Trip Verified | Brussels airlines is by far the worst airline that one can find. They lost our baggage and no one took the responsibility. There is no one in the US to address lost baggages issues and even if you contact their Belgium’s office no one answers. Our trip was ruined; if I go back, I would never book a flight with this airline; it’s not worth of a penny. Whoever wants to waste money, go for this airline.
AircraftA330-300
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteWashington to Copenhagen via Brussels
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"they lost my luggage"

(France)

Trip Verified | I do not recommend to fly with Brussels Airlines, please think twice before you board their flights. I took a flight, they lost my luggage and refused to refund anything, they claimed it's totally my fault that my luggage was lost.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteEntebbe to Brussels
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"seating was comfortable"

(Belgium)

Trip Verified | Flew from Madrid to Brussels and the service on board was professional, courteous and pleasant. The flight was packed but seating was comfortable for a 2 hour flight. Drinks and snacks are for purchase in Economy. Prompt baggage delivery in Brussels was really appreciated. Only downside was the very lengthy check in process in Madrid airport. Only 2 desks for 150+ customers. The staff there, worked non stop but they were simply not enough to process the customers faster.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMadrid to Brussels
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"no response from Brussels Airlines"

(Belgium)

Trip Verified | 4 weeks, no response from Brussels Airlines! In Brussels our flight was delayed for 3 hours, during that time we were bounced around between multiple gates with no updates being given unless asked. Finally, when we were able to board it was exactly 3 hours past our departure time, entertainment system didn't work, plane was not owned by Brussels Airlines and it was filthy. Landing to make our connection in IAD, which was already made very close because of the delay, we were held in the baggage hall for 4 hours waiting on our luggage due to Brussels Airlines saying we couldn’t leave? No clarification at all, just that we couldn’t leave without taking our luggage through customs. After 4 hours, no luggage, there was suddenly no issue with us leaving without our luggage? We ran to the gate of our connection on United which was booked with Brussels Airlines, flight had left, went to United customer service, they were no help at all and kept blaming everything on Brussels Airlines, so we had to sort out our own solution, ended up having to fly into ATL and get someone to drive 6 hours round trip to pick us up, the next morning! Nothing offered in way of accommodation, compensation or just a simple response! Only a call center that can do absolutely nothing! We ended up sleeping on the floor of the airport, with our 2-year-old. How is this not your problem??
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBrussels to Knoxville via Chicago
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"canceled my entire ticket"

(United States)

Trip Verified | In June, my flight from DC to Brussels was canceled less than 10 hours before departure, and I was offered another seat a whole TEN days after my original flight. Given this insane rebooking option, I had to buy a new flight on the spot, at double the price that I originally paid. I requested a refund from Brussels for that leg of the round trip flight. It took like two weeks to receive it even though it was totally their fault. Finally, in July, I check in online for my return ticket to DC and the online portal for Brussels shows I’m confirmed on the flight. I receive an email to check in. I come to the airport 2.5 hours before my flight and apparently there’s some issue with my ticket. Brussels canceled my entire ticket when I requested a refund for the flight they canceled. The ticketing agent tried to help me and the line to the ticketing desk is the most ridiculous I’ve ever seen. Also, impossible to be rebooked quickly by phone - they need to call you back and can’t take payment over the phone. I have never ever seen an airline so incompetent, so understaffed, so awful and such a piece of trash.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMilan to Brussels
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Absolutely rubbish airline"

(Portugal)

Not Verified | Absolutely rubbish airline. Lost my bag on 2 flights already, which i can forgive since these things happen. But they were so rude at the reporting office, as if they had their own bags lost, refused to compensate for things i had to buy since it was lost 5 days and had all my things inside and then refused to deliver to my address like they promised and instead dropped it off at a bus station 2hrs away from my house. Their customer service are clueless and the ground staff rude. Not worth the cheaper prices,
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBrussels to Lisbon
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst experience in business class"

(Belgium)

Trip Verified | The worst experience in business class. When we came to the plane no water and wet tissue was provided. The food was the worst green salad with few cubes of feta cheese which tasted awful. Constant terrible smell coming from toilet cabinet. Worst business class in Europe airlines. Always delayed and started boarding late due to unprepared airplane.
AircraftA319
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteRome to Brussels
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Last time I fly with Brussels Airlines!"

(Belgium)

Trip Verified | Worst flying experience ever with Brussels Airlines! I booked a second flight because my planning didn't allow me to take the first plane. So I booked a second plane and paid for it. Then I got an email from Brussels Airlines: "We have cancelled all your flights because you were not on board". I called the customer service, they asked me to pay an extra EUR 40 to get my flight booked again. Last time I fly with Brussels Airlines!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBrussels to Florence
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"It was my worst trip ever"

(Liberia)

Not Verified | I'm a mother of a 4 month baby boy, I chose Brussels Airlines to be my first travel with a small baby thinking they will provide comfort for me and him. I had paid for an infant ticket (around 100$) so they should provide at least a bassinet - well no! On boarding in Brussels Airport, I asked the counter lady if I can sit in front seat to have a bassinet as my baby is only 4 months! She apologized that there were no seats left in front. The economy class was full full and crowded, they gave me a seat in the middle where there were 4 seats! The seat was so uncomfortable. I asked the crew if I can sit in front to have a bassinet, they responded that they would see if the ones sitting in front would change places (but didn't see them asking though). Anyway, the whole flight that was 6.30 hrs my baby was in my hands (plus they stopped for an hour in Freetown to have some passengers on board) so it was a 7.30 hrs flight with a baby. The flight was full and I'm a breastfeeding mother, I told the crew I could sit in some premium economy seats which were empty to feed and then return to my seat but they refused! They weren't responsive at all, it was so disappointing, I ended up sitting near the bathroom to feed him! They asked me to upgrade my ticket and pay extra 350euros to sit in the premium! It was my worst trip ever.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no