✅ Trip Verified
| Copenhagen to Brussels. This is more of a goodbye review than a review of one specific flight. Having lived abroad different places over the last fifteen years I have always stayed loyal to the local airlines to benefit from their loyalty programs and hopefully also get something back from the airline - as a thank you for always choosing them. I do not have a specifically high income, but I do have to travel a decent amount of time. That means I always travel economy, except from when I upgrade with miles I have earned. I was a member of SAS for many years, followed by a four year spell in London where I only flew British Airways. During those years experiences nice surprises like a little upgrade every once in a while. I would say at least twice a year based on 30-40 flights! On Brussels airlines I have experienced 0 upgrades in five years. I have qualified as “frequent flyer” every year I have lived in Brussels, which means I’ve always had 30+ flights. I am grateful for the lounge access I have been given in Brussels. But apart from that, all the time I have been living in Brussels I have not felt like I have been given the personal experiences, or dealt as appreciated as I felt when being a member of SAS and BA. I Am still living in Brussels, but decided a while ago to change all my Coming flights back to SAS as I’ve had it with extremely poor service from Brussels Airlines on a general basis. Rude staff, poor service, nothing back to loyal customers. I have it a patient try, but I’m looking forward to SAS which provides their plus program extremely cheap compared to Brussels business service, more miles, frequent free upgrades and better service in general. This last flight was the perfect reminder of the choice I have already done. Both legs to and from Copenhagen provided extremely poor service. No more food on flex and fast, and forced to check in my soft luggage with my laptop due to a full flight. The airlines can thank themselves for this policy..