Brussels Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 564 reviews
4/10
3 star Skytrax Rating
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3/10

Brussels Airlines customer review

(Belgium)

A 2.5 hr flight from Malaga to Brussels. Aircraft was a 737-400 getting rather long in the tooth nowadays the seating cramped seemed more so than the A320s and Avro regional jets SN Brussels have in their fleet. The flight departed on time with good information from the flight deck. Cabin staff appeared aloof and disinterested 2 young men at the rear of the aircraft dancing and joking about behind the closed curtain one holding a small bottle upside down and imitating a singer. Asking for a coffee seemed to be a big effort and the attendant brought it reluctantly. Service levels seem to be hit and miss.
Seat TypeEconomy Class
Value For Money 12345
no
1/10

Brussels Airlines customer review

(Singapore)

CPH-BRU. Cabin crew went through the motion of welcoming passengers. A noisy cabin was chided by the chief purser for making noise whilst she was trying to make an announcement. When she finally made the announcement she said "we warmly welcome you". Service was the worst I have experienced in Business on European airlines.
Seat TypeBusiness Class
Value For Money 12345
no
4/10

Brussels Airlines customer review

(Netherlands)

As the only airline operating direct flights from Europe to Bujumbura (Burundi) I have flown SN Brussels Airlines many times over the last 5 years. My experience is unpleasant because the cabin crew are unfriendly with poor customer care. No attention to passenger comfort at all. The Bujumbura Office is awful with staff who have a very bad attitude. They need to stop the low cost service at full cost prices.
Seat TypeEconomy Class
Value For Money 12345
no
na

Brussels Airlines customer review

(Cameroon)

Yaoumde to Oslo. 24 hour delay departing from Yaounde. Check in took 2 hours. Child age 3 and parent were given separate seats. No help from anyone trying to get seats together. Upon arrival in Oslo luggage was lost - including child car seat. Took 3 days to arrive. Brussels Airlines refuses to pay compensation for delay and will pay only a fraction of costs incurred as a result of being stranded with no belongings for 3 days. Will never fly this airline again.
Seat TypeEconomy Class
Value For Money 12345
no
1/10

Brussels Airlines customer review

(Belgium)

I have flown Brussels airlines short haul regularly for work over the last 3 years. The planes are old and shabby. The Avro RJ fleet that is used for most flights are particularly awful. The check-in service is ok and the flight attendants polite but the fleet is old.
Seat TypeBusiness Class
Value For Money 12345
no
2/10

Brussels Airlines customer review

(Greece)

Athens to London via Brussels. They sent our baggage to France customer service is non-existent. The number provided is a baggage tracing company. Our baggage landed in Heathrow the day after but no one call to inform us. We called customer service and they kept saying its in France. The whole experience was not worth the money paid.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

Brussels Airlines customer review

(Luxembourg)

BRU-VIE in C. Dated B737. Clean but with ancient seats. Morning service so breakfast served but nothing to write home about. Professional and efficient cabin crew.
Seat TypeBusiness Class
Value For Money 12345
yes
8/10

Brussels Airlines customer review

(Belgium)

As I was going from Brussels to Cotonou I feared it might be an unpleasant experience. Luckily I was mistaken. Although flights to Africa tend to be chaotic and often delayed this wasn't the case. The flight itself was very pleasant I had a very comfortable seat in Business class combined with an excellent service and great meals. I especially remember the Neuhaus-chocolates and Leonidas ice cream thoughtful little extras. On the other hand inflight entertainment was rather poor but I remain having a positive about the flight.
Seat TypeBusiness Class
Value For Money 12345
yes
9/10

Brussels Airlines customer review

(Switzerland)

At Brussels airport I missed my SAS flight to Zurich via Copenhagen. SAS has NO ticket office in Brussels and since I was asked to call a number in Sweden to rebook my flight by phone (what a great service indeed) I decided to cancel the whole thing and just by a new ticket back to Switzerland. I ended up on the 7.10pm flight to Geneva in an A320 with ultra light but confortable seats - leg room was great in ECO. Also the service and the late evening snack was really nice and enjoyable not like a prepacked sandwich or a peace of chocolate.
Seat TypePremium Economy
Value For Money 12345
yes
2/10

Brussels Airlines customer review

(United Arab Emirates)

BCN-BRU Business Class. At the check-in gate they had merged the 2 fast bag drop counters and Business Class together. This was frustrating as most people check-in online these days so I had to wait a good 10 mins despite being a Business Class customer. At the check-in the airline had moved another passenger to their seat preference which resulted in my partner and I not being sat together despite the same Business Class booking. Once on board the old B737 was rather dated and there was no separation between Business and Economy. It felt like being on a Ryanair flight with a clear view down to the back of the plane. The only sign of separation was a small label a few seats back which said B.Flex class (Economy) starts here. The seats were standard Economy in 3x3 configuration. There was no attempt to at least relocate the armrests to use up the middle seat and provide a wider seat. The legroom was decent but it still felt tight. The cabin crew were polite and attentive and made up a bit for the disappointing check-in service and seating. Arrival into Brussels was fine. Though we had to wait about 10-15 mins for out bags to arrive after the first bag appeared on the carousel. This was once again frustrating as Business Class bags should get higher priority and were labelled with this sticker in Barcelona airport. I wouldn't recommend flying with Brussels airlines in Business Class (at least on short-haul). This is clearly not an area of focus for them and would save money and fly in Economy.
Seat TypeBusiness Class
Value For Money 12345
no