Brussels Airlines

✅ Trip Verified | The service on the ground is very basic but friendly and due to local infrastructure in Africa there is not much they can do. On board they are very friendly and take care of you. They welcome you with champagne or juice. The seat becomes a full reclined bed, movie selection is not great but they have some 20+ options. They offer 3 kinds of entrees and 2 main dishes with some dessert and a wide variety of wines and beers. One of my options was not available but the FA made sure I would be the first one to be served on the second round and she kept her promise. Flight left on time, overall I would fly them again for sure.

✅ Trip Verified | Brussels Airlines sells you a seat and then, two days before departure, sends you an email telling you they have given it to someone else! Their email tells you you can still change your seat if you are unhappy, but bad luck when you try to do so; the website tells you you must wait for 24h before departure. This company has no respect for engagement, leave alone for their customers; no wonder their financial situation is terrible, and who would be missing such an arrogant company?

✅ Trip Verified | The boarding was late for 45 minutes, and after that there was a delay for 2 hours while all passengers were on the plane. The flight attendants passed by me while serving food without bothering themselves to ask what I want to have. When I asked them, simply responded “we’re sorry we didn’t see you”. It was one of most awful experience I had.

Not Verified | Didn’t even board the flight - was a terrible experience. On check in, all seemed ok however, the queue was not organised, resulting in me and my family waiting longer than others. Whilst this was frustrating, and not a good start, we remained patient and got there eventually. When checking in, the agent didn’t seem to know much about our delayed flight, nor whether she should check our bags and to where. Not reassuring. After security, we received a text to say we had been removed from the flight (baggage handler strikes in Brussels meant we couldn’t go there). We initially thought the flight was cancelled, but learned later it was not. Strange. Anyway, we had to return to check in. Once we did that, we were told we had to go back through security to collect our bags. At this point, I was starting to get angry. When we arrived at the baggage collection point, we waited for ages, and no sign of our bags. Even the staff there had no idea where they were. At check in, we expected to be given accommodation vouchers - but the staff didn’t seem to have any idea what was going on. No vouchers were available (rebooked flight was next day), and people were starting to get annoyed. There was absolutely no information from the airline and we all felt abandoned. Eventually paid for my own hotel - I felt sorry for the check in staff who had no info to give us. This airline treated us all so badly - there was no need for it. There’s no way I’ll EVER book with this airline again. They refuse to pay us compensation for new flights we had to book (in order to get home quicker for dogs), nor did they pay for our hotel, or refund our original booked flights. Never again.

✅ Trip Verified | Slow boarding as one lady had to do the check in for an nearly full plane. An old A319. A small and rather decent continental breakfast was served in business class, unfortunately with wooden cutlery and carton cups for coffee or tea; FA were very neutral, the faster you could finish the meal the better. No more small chocolates. Did not receive ice or lemon in soft drink. Not a pleasant flight at all - a feeling like taking a local train.

✅ Trip Verified | We were flying to my son's wedding. The visas were delayed so had to put departure back two days. Brussels airlines wanted to charge us £1400 - we could get the same trip elsewhere for £600, so asked to cancel the outward trip and retain the return trip. They started by charging us £160 for the both of us, and said they would call us back. They never did. When I called back the price went up to £450 - to keep a flight I had already paid for! I told them I had been quoted £160, but they would not budge. I refused to pay it and bought entirely new flights from another airline. The whole exchange was extremely unfriendly. I will never touch this airline again.

✅ Trip Verified | Boarding was slow - once again caused by passengers bring on far too many pieces of hand luggage. Flight was done in an old A319 . The service in business was extremely poor - simply scandalous. The meal was a kind of a basket in carton filled with uneatable vegetables - nearly duck weed with a few pieces of chicken. Wooden cutlery , and coffee and tea in carton mugs , bread was not fresh. The only nice item were the 2 chocolates. Brussels is for sure qualifying for the poorest short haul business class in Europe. FA did perform an attitude "ok we must serve you" and as fast as possible - no refill for my drink offered. Shame on you Brussels Airlines !!

✅ Trip Verified | Flight comfort is okay in Economy Class, no issue there. From now on I will avoid them as much as I can due to the following experience: I booked a return flight BER>BRU>BER, but due to my own mistake the first flight was booked for the evening instead of the morning. As there are no alternatives with BU, I booked a single flight to Brussels with another company and didn't check in for the Brussels Airlines ticket. If you don't check-in into the first flight, the second one gets cancelled automatically if you don't confirm with their services within a day or so. And the heads up is done with a simple email, on a Saturday morning in my case. I ended not being able to check-in with the flight back to Berlin, calls the support and just get brushed off, that I "should have read the fine prints".

✅ Trip Verified | November 10, 2022 I traveled with Brussels Airlines and Lufthansa from Atlanta to Banjul. Two days prior to my trip, I called their customer service to inform them that I was a vegan and would like to be served vegan meals for my journey. I think I speak for many when I say my expectations are always low when it comes to airlines food. Gone are the days when you use to get decent meals on the air whilst traveling. So I really wasn't expecting much. Just a whatever meal until I get to my destination. Well to my disappointment, on all of my transits flights I was only served one vegan meal, that is unacceptable. On the Atlanta flight to Frankfurt, I was served rice with a few vegetables for dinner, which was fine, no complaints there. Then comes breakfast time, everybody was given their whatever meal and I was told that they only have an apple for me, "the flight attendance exact words to me were, "well you a vegan right, I can only give you the apple." I respectfully said no thank you to her. Everybody else was given their whatever meal which was a sandwich, yogurt and an apple. My flight from Brussels to Banjul, again I was served some nasty looking what looked like beans with some red sauce over couscous and that was all I got. For breakfast, they gave me and everyone else a big waffle which I didn't eat because I suspected there might be eggs in it. These airlines should do better in the ways they treat people. I went online and booked my ticket to fit my travel needs and at a price that was affordable to me. So when I tell you am a vegan, you should make the proper accommodations for me, this was a very long journey with very short transit time. It was very intense running from one gate to another trying to catch the next flight, I expected a better service once am in the plane. I felt like I was being punished for being a vegan and it not right. You must do better next time.

✅ Trip Verified | I had heard horror stories about this company. I had four flights with them and didn't face any big troubles. Went to Prague from Faro, with a stop in Brussels. First flight was delayed for a bit more than one hour. It happens, who knows whose fault it was. Second flight was on time. Pretty normal, the whole operation and staff. Good luggage allowance for the rate.