Brussels Airlines

BRU-LIS. Flight left a few minutes late aircraft was at an off gate stand passengers had to reach the aircraft by bus. The flight in itself was very good clean aircraft very attentive crew and excellent service. Economy flex class of service.

Brussels to Berlin February 25 and return from Berlin to Brussels February 26. Staff very friendly and helpful. Both flights arrived ahead of schedule. Seats perfectly adequate for 1 hour flight. Food very poor - not even sure what was in the sandwich!

Late departure but very comfortable. On both sectors MAN-BRU-MAN. Very polite staff. Would definitely choose them again. Outbound: Airbus A319 inbound AVRO RJ 45.

Flew BRU-VIE-BRU and the experience pretty much equalled to a low-cost airline. They do not even serve any water or juice. Staff in general quite cold I was completely ignored when boarding my flight to Vienna. Planes were rather old. Inefficient boarding. Overall experience is fine but knowing you have other options for less amount of money does not make Brussels Airlines a company to recommend.

I flew PRG-BRU and SN proved again to be the most expensive low cost I know. When people were boarding 5 minutes before scheduled departure I knew it was going to be delayed. It was eventually delayed one hour (only partially because of some problem with the towing truck). All food for purchase in Economy - that came with no surprise (unfortunately there is not much option between BRU-PRG so I have to fly with them occasionally) but the smell of food coming from "business" was not good (I sat in row 7). The reading light did not work and the plane interior felt old and dilapidated. When we were waiting (approx. 30min) for fixing the problem with the towing truck and the de-icing they did not bother to switch on the lights for people to read. The staff must be paid not to smile and to be rude.

Flew LHR-BRU-ABJ return in December on business class on way out flight was operated by FlyHi of Portugal without very low standard of business class old plane poor staff no in flight entertainment but at least some additional legroom and reasonable food. On return at check in was told "business class not up to usual standard" so I assumed it would be the same as outward leg. On entering the plane (again FlyHi) I found it was all economy. I am surprised Brussels Airlines don't have one spare plane to operate the service!

Flew BRU-VIE-BRU. I saw no difference between Brussels Airlines and a low-cost. Not even water offered. Old planes. Staff acting as if they were not there. Chaotic boarding in VIE. No mileage accrual with the lowest fare.

Flew BRU-JFK-BRU a few times in Business Class this year always a very pleasant experience. Great food quality very comfortable seas and almost always a friendly and motivated crew. I will not hesitate to book again in 2014 for my flights to JFK.

I was flying from Brussels to Abidjan / Cote d' Ivoire and back in December 2013. The original plane had broken down Brussels Airlines used a subcontracted charter - Hi fly on both trips. Despite a business upgrade on both flights only economy service with "business seats". Seats uncomfortable and not adjustable. Crew extremely unfriendly. Lounge in Abidjan a catastrophe. Flights in both directions delayed by about three hours the flight back starting around 3 am in the morning.

BRU-JFK A330-300 Business Class. Efficient check-in very friendly staff most comfortable seats superb lunch with excellent wines full box of Neuhaus pralines as present. Arrival on the dot. Only negative side of this flight: 1hr 15 queuing at US immigration but that is beyond airline's control. JFK-BRU A330-300 Business class cabin crew coped well with full house supper and wines on high level good full flat sleeping seats. Overall a most enjoyable experience recommended.