Brussels Airlines

1 August 2014 flight SN3175. Flew this airline from BRU to FCO in Business class. Friendly service nice clean plane relaxing flight all I needed in the end.

JFK-BRU C Class. Just one word to describe SN and its services on Transatlantic routes - vile! All is wrong check-in lounge boarding and once onboard is all total chaos and inflight service is so average! They have lost it completely only fly them when there is no other alternative available. Will not recommend.

We recently flew with this airline from Brussels to Lyon France. An hour before departure with our boarding passes already in hand we discovered that the flight had been cancelled. A half-mile trek back to their desk and we were informed that we would be put on a flight to Geneva and then a bus to Lyon. There were about thirty of us and when we arrived in Geneva we had to wait in the baggage claims area for an hour and a half-standing until the bus arrived. We arrived about 4 hours late in Lyon. No excuse was given for the cancellation and when I wrote to the airlines for an explanation I received no reply in return.

I flew a few days ago from BRU to Cagliari and back. I didn't check-in online on purpose as I wanted to see how the ground staff were. Both were very friendly professional and polite especially the purser on the way back from CAG. Definitely a positive experience regarding customer service but poor catering service for the price paid. Would expect more for sure. Anyway very satisfied with everything else including the legroom on their Airbus A319.

Took morning flight GVA-BRU on 4 July 2014. The plane A319 was clean and well maintained however legroom could be better. Departed and arrived at the gate in BRU with slight delay. Cabin crew very professional and efficient. The food they serve in premium economy - a microscopic sandwich with margarine and cheese - is absolutely deplorable and is the worst sandwich I ever had. So the airline that claims having the best economy premium product in Europe should be ashamed. Taking into account the price they charge for premium economy on this short flight and substandard food quality I definitely can not recommend their premium economy service to anyone.

Excellent. Service on plane was attentive and friendly. Food was good and plentiful. Customer Service very good. We left a fold up stool on the plane at Brussels. When we got home we contacted customer service. They returned the stool to my home airport. We were very happy with Brussels airline and would recommend it.

TLV-BRU in C class terrible check in staff are rude attitude. Lounge is "Dan" which is crowded and sadly dirty. boarding a mess! Once on board their little Airbus is better that LH mother company. Did some shopping on board nothing worked rightly their card machine and the loyalty programme card neither vile but rather sorry staff tried to compensate with smile thanks but no thanks I want my miles end of story. On board not so bad on time and good baggage delivery although will not recommend. SN get your act together if you want loyal pax.

BRU-FLR. Online check-in did not work as ticket was issued on Lufthansa resulting in having bad seats. Cabin crew made the pleasant and the stewardess apologized for the bad seats. Flight left with delay but arrived on time in Florence. Brussels Airlines but their product and seat comfort is not to be compared with for example Swiss and Lufthansa especially not within Europe!

I flew from London to Nairobi and back. My flight was late to depart once in the air my inflight entertainment never worked. I informed a few stewardesses but none seemed to do anything about it and needless to say it was a long flight for me. The food was great but the attitude to my issue by the flight crew made me have a very displeased view of the airline. I got to my destination and my baggage was nowhere to be found misinformation by their Nairobi office made me make two unnecessary trips to the Airport and finally after 5 days I got my belongings. My intention for this trip had been delayed for that time and needless to say I could not make it back as planned since I had to finish the business that took me there. The Airline refused to reschedule me on another flight as they were booked but had a seat for the full price if I did not want to wait another week to get a rescheduled flight with minimum penalty. I paid them and vowed never to fly Brussels again it was my first time using them and I have not made that mistake again.

TXL-BRU-FNA return in economy class. Excellent experience and great value for money. Efficient and attentive staff in planes and on ground. Trip went really smooth and was enjoyable. Would definitely choose the airline again for trips to West-Africa.