Brussels Airlines

Budapest to Malaga via Brussels with Brussels Airlines. The plane was delayed half an hour. Despate the delay I could reach my connection. My baggage arrived. The flight attendants were smiling. There wasn't a food choice - only one sandwich or one warm food so I couldn't choose what I wanted. There was a lot of food in the magazin but available only from July or they didn't have it. The route wasn't shown on the monitor, I missed it. The seats are not comfortable but good for a short flight. The ticket was cheap - if you want a cheap flight and don't want a low cost airlines in this case it is good value for money. But you should consider delays.

✅ Verified Review | I flew from Toronto to Billund (Denmark) via Brussels and my luggage did not make it on to my flight, Hence I'm without most of my shoes, trousers and all of my shorts. It's not because there was very short time for my luggage to be transferred from one plane to the other. In fact they had over two hours. In comparison my initial outgoing flight with Lufthansa was delayed by an hour, which meant there was about 15 minutes for both me and my luggage to make it on to the connecting flight in Frankfurt. But even within that timeframe my luggage made it. It needs mentioning that I was not the only one who didn't get my luggage. I counted at least 15 people who had to contact airport staff at Billund Airport. 15 might not seem to be that many, but it's too many. And since this was a Dash 8 with many unoccupied seats, I'm guessing it could be as much as 50% of passengers who left the airport without most of their belongings. The flight from Brussels was the first of three scheduled flights to Billund. All with Brussels airlines. Another flew Saturday arriving 11.20 (June 11th). However, my luggage has still not even made it Billund Airport (who I contacted 16.19 on June 11th). Even if my luggage makes it to Billund Sunday (June 12th) it might take a day before I get it and then I'll be traveling to 28 degree Rome without shorts. On another note my seat (Seat 37K Flight No. SN552) was terrible. The headrest is so big that when the seat is an upright position you're simply unable straighten your neck. The headrest couldn't be liftet up as it would then fall down again. I do have a few positive things to say about Brussels Airlines. In-flight food and service was great, the airline does provide tickets at a low cost, the online check-in is simple and changing/choosing seat was easy to manage.

✅ Verified Review | Vilnius to Prague via Brussels in mid-May 2016. Boarding was quick and efficient at Vilnius, cabin crew were polite and helpful on the A319 used on this route. Much to be desired from the seats which did not provide the best comfort. Arrived in Brussels with on time. The cabin crew on the connecting flight to Prague were warm and friendly, but due to delayed departure from Brussels the arrival into Prague was pushed back by 20 minutes. Seats on the Avro RJ7 used on this flight were more comfortable than their A319. Bags arrived on the belt within 10 minutes of disembarking aircraft. I was a bit surprised that they do not even serve complimentary water or non-alcoholic drinks to all passengers in Economy class. I understand that these days airlines are trying to cut costs to achieve a bigger profit margins, but even juice or a nice hot cup of tea on Brussels Airlines would be welcome sign that they're not Ryanair or EasyJet.

In past I had some non-pleasant flying experience with Brussels Airlines, but these two flights (Lisbon-Brussels and Brussels-Oslo) were outstanding. There were three of us, on two different booking numbers. We managed to choose adjacent seats via online check-in, but a woman at the bag drop in Lisbon provided us with printed boarding passes with random seats all around the plane. We naturally complained and the woman behaved in an unprofessional manner, literally shouting at us and claiming that the airline is in process of changing internal system, so she could not do anything (she said that it was not possible to change our seats from the ones assigned by the system). She also refused to call responsible person to solve this situation claiming that there is nobody who can solve this. Eventually we had to fly on non-adjacent seats, but it was still possible to scan old (mobile) boarding passes (with somebody else seats) on the security check

Brussels to Agadir, and first time to fly with Brussels Airlines, was a little concerned as to other reviews I had read. Yes, they are of a low cost model, but they were fine. Crew were pleasant and efficient, there were 2 separate snack/bar services during the flight which is better than most airlines who only come around once. The selection of soft drinks and sodas were limited as was the sandwich selection, while the flight is technically an "all economy" service they have an enhanced service called Bizz+Class which I was sorry I didn't avail of. Overall it was good, just its a pity on flights that are 4 hours plus that there is no wifi, as it gets very boring.

Flew Brussels Airlines from MAN to GVA via BRU. Caught an early flight because I needed to be in Geneva by midday - so much for that. Boarded as usual, only to be told after boarding finished that we would be delayed (held on the ground) for an hour due to fog in Brussels. This stretched out to 2 hours (with minimal communication from the crew). Crew didn't really seem to care about passengers missing connections and said they were being "generous" by offering a "free glass of water". On any other airline that'd be offered without even making a point about it. No food or water otherwise offered during our 3.5 hour stay on the aircraft. Missed the connection to GVA by miles, despite our flight being held for ages every other flight left with minimal delay. Had to feel sympathy for people flying to America who'd missed the only flight for the day. Rebooked on to a later flight, eventually arriving in GVA 3hrs after I was scheduled to. Likewise on the GVA sector no complimentary food or drink offered. Brussels Airlines really might as well call itself a low cost carrier, it sure acts like one. Compared to other Star carriers I flew this trip (Star, Swiss) where they came around with multiple drink services and food, Brussels Airlines seriously underperformed. Given some of the prices they'd charge, I'd expect better service than easyJet. SN certainly didn't deliver.

✅ Verified Review | We travelled home from Brussels to Manchester, and quite the most awful airport/airline experience we have ever had. Our flight was rescheduled over 3 hours earlier with less than 48 hours notice and due to the airport only being accessible to cars and taxis we had to pay an exorbitant taxi fare (more than the cost of our flight!). Unable to rebook on a later flight as Brussels Air agents` phones continuously engaged throughout. Utterly excessive security at the airport, we had our boarding cards and/or passports checked 6 times en route to the plane, and had to queue in the rain just to get into the terminal. No signage as to the revised parking/access arrangements outside the terminal so the taxi went round in circles clocking up more tariff! We have every sympathy with the lovely Belgian people over the recent tragic events but Brussels Airlines and the airport authorities appear to have ditched all concept of customer care in the aftermath and are leaving travellers with no choice but to like it or lump the bills. Best to avoid Brussels Airport completely until it`s all back to normal, whenever that will be, and choose another airline when it is.

Edinburgh to Lyon via Brussels, our first experience with Brussels Airlines and without doubt our last. I booked with this airline to ensure we had a maximum amount of time in Lyon, generally I would prefer a direct flight but arrival at 11am meant we could make the most of our time in the city. Delayed by 45 minutes on the outward flight, there was no attempt to allow people attempting to make connections priority exit from the plane. The airport is vast and because we were flying from a non-Schengen country to a Schengen, we had to travel between the A and B areas, and had to negotiate Security again, the only concession to our connecting Brussels Airlines flight was an 'express' pass which made no difference whatsoever. Boarding had been closed for a matter of moments when we arrived at the gate, we and a number of other delayed passengers were refused boarding. I know the constraints placed on airlines and pilots but the airline knew we were all booked on that plane and had been delayed due to their own airline's delay. We were then shuffled off to an enormous queue at the service desk, a poorly organised and somewhat shambolic affair. Eventually when we reached the front of the queue we were told they'd re-routed us via Munich, adding yet more time to our journey. We were delayed again on the return flight, I fully accept that there are matters outwith the carrier's control but there was no communication at the gate, very frustrating, particularly after the poor experience of the outward journey.

Return flight Brussels to Kinshasa in business class. Seat arrangement is 1-2-1, then 2-1-2, and so on. All seats have direct aisle access except for the window seats paired to an aisle seat. Cabin crew very good, and catering is probably the best part with a good choice of sdishes, nice wines, and plenty of tasty Belgian beers to choose from. The aircraft was clean when boarding, so were the lavs through the flight. The seat, although converting into a flat bed, is not really comfortable, and can only be moved as whole between different positions (take-off/lounge/sleep), so not possible to move the back or the footrest independently from other parts. Okay for flights up to 7-8h, but not longer. Expectations for the IFE were high were spotting the large touchscreens and taking the classy remote in hand, but movies, tv shows and music available are very limited, and somewhat dated. Moving map however is excellent; but better bring your own music with you, or movies on a tablet.

Unhappy, about flights from Brussels to Gran Canaria return. One front toilet available, so continuous row of people next to business class passengers. On line check not working for Gran Canaria to Brussels sector. No lounge access since the company did not make an agreement for a Gran Canaria lounge. Service mimimal and in a hurry. For a 4.5 hours flight, one would expect a pre-dinner/lunch drink. Quick warming of lunch on LPA BRU flight, drinks came later. Lufthansa much better service on the Munich to Gran Canaria flight. Brussels Airlines looks like low cost.

Outbound Brussels Airlines flight from Brussels to Rome FCO left with a delay of about 20 minutes but landed exactly on time. Return flight had a delay of about 1h30 due to medical on board and lightning strike on the right wing. Because of this delay, staff offered drinks for free and handed out chocolates which was a nice gesture. Crew on both flights very friendly as usual. Aircrafts clean on both legs as usual.

Brussels to Rome with Brussels Airlines, cabin crew was not interested in service, no smiles, not rude but you could see, they didn't like their job. Return flight with a very nice cabin crew, smiles and good service. The opposite of the flight from Brussels to Rome. Brussels Airlines brings you for a cheap fare to somewhere in Europe, sometimes with a very nice smile included.

Seasonal flight from Napoli NAP to London LHR via Brussels BRU. Brussels Airlines failed to manage summer holiday crowd. Flight from NAP to LHR was delayed for 40 minutes. I barely made it for second leg to London, but my suitcase was left behind by the airline and delivered to my house exactly 24 hrs after. On-board service poor, seats very thin and hard. I wouldn't take Brussels Airlines if it's not part of Star Alliance. At Brussels Airport there is no priority boarding for Gold passengers. Quite disappointing.

Washington to Yaounde via Brussels and this has been such a bad experience with Brussels Airlines. Customer service is so bad. I don't yet know when I will be issued a new ticket when my flight got cancelled due to a storm three days ago. They keep telling me to call United Airlines which is not helping at all but by law Brussels is the ticket holder and should be the one to try to find me a flight. Brussels Airlines is useless if there is a problem with your flight especially when they bundle it with another airline.

I flew Brussels Airlines from Hamburg to Manchester via Brussels. Well what a dissapointment. The ground and cabin staff who represent Brussels Airlines in the air and on the ground have attitude and act like they don't enjoy their work. The food selection that you have to buy is very limited. The planes themselves are nice and clean. I had a connection time off just 1 hour and trust me, if they try to sell you a connection ticket for under 1 hour you won't make it, I have long legs and am young and only just made mine - you have to clear security again and are not entitled to a fast lane. Overall would rather fly an airline such as Easyjet where staff are great and they have a extensive buy on board program.

Birmingham to Budapest via Brussels. Despite asking when booking and when checking in if there was enough time to change planes at Brussels, I was sold a flight to Budapest with 50 minutes to get between the two flights which is clearly not enough time because you have to go through all security again. It was an early evening flight so it wasn't even busy but there was just not enough time to get through all of the security checks. Brussels Airlines deliberately book you on flights through Brussels when they know that many people will not be able to make the connection. On the day I travelled there were approximately 60 people checking into a hotel for overnight stay because they had not been able to make their connections. This is only one hotel, I believe that they use multiple so the true number was obviously more than this. I have never flown with Brussels Airlines before and never will again, but I heard people saying that the happened all the time with Brussels Airlines. I raised a complaint with Brussels Airlines in October but am still waiting for a response three months later, having sent reminders three times.

Copenhagen to Geneva via Brussels with Brussels Airlines. I have never travelled with such an incompetent airline. Everything went wrong from the moment I had paid my tickets. In spite of writing on their web page that change to an earlier airline on the same day, they charged me. They had given me seats up front at the booking time, but at flying time I was given other seats further down. Flying back I was called in earlier because of bad weather in Geneva, and they managed to lose my luggage, which turned two days later. I started writing customer service about the initial things in October 15 and I have not heard anything yet. Brussels Airlines does not care about their customers.

Flew Brussels Airlines from Brussels to New York JFK. We had a perfect flight. After take off, an appetiser was served. We took a Gin and Tonic. Afterwards we were served a very good dinner. Further during the flight we were served an ice cream and right before landing we got a mini pizza. All food and drinks were of a very high quality. The crew were very kind, we talked with them for a while and had a pleasant conversation. We even received some good tips for New York. The inflight entertainment system is modern and responsive, however the choice of movies is rather limited. That was the only downside.

Flight was not a good experience at all. Is this airline a low-cost carrier? Brussels Airlines charged me 35 euro to check in one bag even though I am Star Alliance Gold. Ground staff were very grumpy and chatted amongst themselves - lacked customer service skills. Plane was new but had no IFE and service was non existent. Ordered a glass of water and they tried to charge me 3 euros?! This is not a good airline at all and should not be apart of the Star Alliance!

Entebbe to Marseille via Brussels. Nov 2015 I flew from Uganda to France with Brussels Airlines. I was in a bad shape having been hit by a very bout of malaria 2 days before and still suffering from it. I felt tired, in pain, in short very lousy but I had to travel. In Entebbe, I told the crew about it and asked them if I could buy a business class seat with my frequent flyer points. They said they were sorry as it was not possible after boarding. However, as soon as we took off and the seat belt sign went off, a flight attendant appeared and told me they had set aside a row of 4 seats in the back for me to able to lie down and sleep. I thanked them many times as it made the trip so much more bearable and promised myself I would post a positive review. Yes, believe or not, Brussels Airlines can be swell! That is if the right crew is onboard, of course! As a side story, on the way back there was a call for a doc as a passenger had had some sort of seizure. I am a doc (yes even docs can fall sick!) so I got up to attend to the passenger in question. There, I surprisingly met a colleague of mine who also volunteered to help. We were both a little surprised that the Brussels emergency kit lack drugs as elementary as Valium pills which were indicated in this case (they only had injections), and when we were done, all we had was a cursory 'thank you' from one of the attendants! We didn't expect the moon but still, it just shows you it's all about the crew and their attitude.

This was an overnight Brussels Airlines flight from Entebbe to Brussels, which because of the peculiar headrests extremely uncomfortable. The only way I could get any sleep was to pull down the tray table and put my head in my arms on it. The staff were as helpful as they could be and specifically asked me to draw attention to this problem - as I am not alone and hopefully another complaint will help to bring some action from the airline.

Brussels Airlines from Brussels to Lisbon. This time not just delayed, also unfriendly and not professional. Even the bus driver from the gate to the aircraft had an urge to show his unfriendliness. Boarding by bus to the airplane from Schengen to Non-Schengen part of the terminal is a total mess, bussing from the gate in a cramped bus, waiting in the bus, than later on in the rain to get to the staircases which lead to the airbridge, waiting inside the airbridge since the aircraft has not been ready (cleaned) yet, then in the aircraft to get a slot since we missed the original one. Cabin crew not helpful, especially when it comes to cabin baggage problems. And this happens especially since they introduced the new fare concept. The baggage was on the belt 55 minutes after landing.

We went to Vienna last year with Brussels Airlines to celebrate new years evening in the magnific city of Vienna. Because of the snow and cold weather the engines were frozen and they need to de-froze them. So, we had a delay of +2hrs. Actually, we had to sit down for 2h in the airplane. The staff was not that friendly and there were noisy babies aboard. The flight was not what we expected, because we arrived late in Vienna. The plane comfort was okay. I had good flights in the past with Brussels Airlines, but this was really not okay.

Is Brussels Airlines a low cost airline? Booked a flight from Brussels to Davao (Philippines) and back with Singapore Airlines. First leg was Brussels to Frankfurt, one hour flight on an A320 (Lufthansa), with snacks and drinks served for free. Frankfurt -Singapore with an A380 (Singapore Airlines), of course as much foods and drinks you want for free. Singapore to Cebu with a Boeing 737 (Silkair), three hour flight with warm meals and drinks for free. Fourth leg: Cebu - Davao (B 737 Silkair), 45 minute flight with snacks and drinks for free. Return flights, once again foods and drinks for free. Then Milan to Brussels on Brussels Airlines A319, one hour flight and to my surprise I had to pay for drinks or snacks. When we fly low cost airlines like Ryanair or Easyjet we know we have to pay extra for drinks and/or foods. But if I pay 1000€ for a world flight I expect to have drinks included. I will surely do my very best to avoid flying Brussels Airlines again. Expensive flights and no service.

The Brussels Airlines Business lounge at Brussels is terrible! Friendly staff in the airplane. Seats are not very comfortable. Food is moderate. I forgot my reading glasses in the plane. The same day I reported this to the service desk with the exact place were I forgot this. Till this day I got no answer.

I was traveling with Brussels Airlines from Venice to London, with a quick stopover in Brussels. My first flight from Venice to Brussels was delayed. A flight attendant onboard told me I would make my connecting no problem. Nonetheless, I still ran to my gate after security took forever and I still missed my connecting flight from Brussels to London because of the first delay. I then had to go to their customer service desk to find a new flight I could go on. The desk only had 1 person working there with at least 3 or 4 people waiting. After about 30 min or so, one more person came. The line was reaching to at least 10 people with each person taking around 15 to 45 min. I waited in their line for about an hour. Then they sent me on a British Airways flight 5 hours later. I asked twice if they are sure my luggage would be in London when I arrive, they replied "absolutely". I eventually got to London (after another delay from British Airways) and they did not have my luggage there. It got delivered the next day with one my zippers broken. A terrible experience with this airline.

The big issue was the fact that Brussel Airlines had to provide a low cost subcontractor (HiFly) for the flight SN205/206 Brussels to Dakar operated on the 16th August with 2 hours 10 minutes delay. We paid to fly with Brussels Airlines and not with an other airline (Hifly) which does not meet the kind of services I was expecting during the flight. No vouchers provided to us in order to get a snack during the delay time.

Tel Aviv to Washington Dulles via Brussels, Once on the aircraft, I liked the entertainment, food was okay, and crew was very pleasant. On the bad side, their customer service, or lack of it, was a major problem. Given their limited phone hours I was never able to connect with a person to obtain a seat assignment. This, in spite of a week of calling at long distance rates. Horrible. Additionally, on my flight over, my bags never made the transfer. Although not the fault of the airline (my flight from Dulles was delayed, so there wasn't enough time to handle the transfer), the company handling baggage was horrible. After registering with them, you are given a receipt and told to check their website for the status of your baggage. No phone number to call. Additionally, while standing in line to talk with someone, I noticed that they have a window for First Class passengers. When I saw that they bothered to have a special window for them, I knew I was in trouble. I wish to ad that while my luggage appeared the next day, my friend's baggage did not arrive for days. Finally, the company is in the process of eliminating regular check in at Tel Aviv. They expect you to use a Kiosk. I "assume" that will mean no staff, which is funny since during my check-in they could not issue boarding passes for 15 minutes due to a systems glitch. Standing there I had to wonder what people are expected to do if faced with a non working kiosk. In conclusion, prior to booking with them, I would try calling them to determine if they are now reachable should you require help, and ask if they will have staff at your airport should you encounter any problems. And finally, I would bring along a carry-on with everything you need to get by for a few days, should your baggage disappear.

I flew with Brussels Airlines to Angola via Belgium and overall it was good. Although the flight attendants mainly spoke French with only a few being able to speak English (which surprised me because Angolans speak Portuguese and not one of the attendants could speak Portuguese) which meant that I had to translate a lot of things for other passengers who only spoke Portuguese. The food was good considering its airplane food and the flight attendants were generous with the drinks. The inflight entertainment was one of the best I've come across in a very long time with a wide range of movies and TV shows. The plane did get cold during our night flight but the attendants gave us blankets when we asked which was nice. Very comfortable seats which reclined well and enough leg room for me (5ft 6).

In general, flying with Brussels Airlines is ok. However, if you have a problem, that's where you run into trouble. The airline has no customer service contact number - you have to call reservations and get them to handle issues (lost baggage, cancelled flights etc.) The phone centre staff are poor, they quite simply don't know what they should do. If you send an email - you'll be waiting 3 or 4 months for a reply. Generally, they don't want to deal with problems, they just ignore their customers.

Flew with Brussels Airlines from Prague to Manchester and found them to be accommodating and friendly. Overall, the flight was on time and service decent. Would consider again if doing a short haul in Europe.

Fourth time we have flown with Brussels Airlines from Bristol to Brussels return this year, visiting our son in Belgium. We have received excellent service each time with the plane departing on time. Even though the flight is only one hour, we are given a free soft or hot drink and a snack. A special mention to one of the cabin staff on our last flight out and back, she was friendly and efficient.

In December 2013 I flew London to Brusssels with my thirteen year old son, using two different booking references since he was subsequently returning to London and I was not. Our plane was at first delayed and then we were allowed to board. We sat in the plane for almost two hours without the taking off. During this time we were not allowed to use the lavatories or being served anything to drink or eat before finally being told that everybody had to disembark due to technical problems with the plane, and that everybody would be put on various different other planes to get us to Brussels. Given that the plane was full I queried that we would all fit in on that day's remaining flights since this was already quite late in the evening due to the long wait. I was told not to worry. Some people were then given changed boarding passes and were told to transfer to another aircraft. We did not get any new boarding passes and we came to the aircraft there were no more places on it. We were told that we had to go to a hotel in London for the night. My teenage son who had his own booking reference was told the same. Nobody seemed to query that it might not be suitable for thirteen year old to spend the night alone in a hotel in London and whether he would be capable of finding his own way back to the airport the day after. I insisted that we had to be on the last plane leaving for Brussels since I was injured and on crutches and had difficulty moving about and since we had to be in Brussels that evening. Finally they took somebody else's boarding pass and gave them to us instead, not even changing the names on the passes. This meant that some other people would have been forced off the flight. This procedure is totally against all rules since everybody should be given a chance to elect to stay behind against compensation, and the airline staff should not randomly select who gets to board and who does not. When my son was about to return to London after the holidays, his booking had disappeared and when I called the customer service I was told that his return flight had been automatically deleted since he never boarded the flight from London to Brussels and the system then deleted the return flight. When I informed them he had in fact boarded that flight but that the flight never left due to technical problems and we had to be put another flight they at first did not believe me. Finally they reluctantly and without any type of servicemindedness grumpily agreed to reinstate him on the return flight against a rebooking fee. When I queried this fee they finally gave in and waived the rebooking fee. After this a filed a complaint with their customer service and got an automatic message saying that I would be informed of the result after two week. This was almost two years ago and I am still waiting for any type of response from Brussels Airlines.

Traveled from Freetown to UK recently with Brussels Airlines. Customer care and service I received in Freetown was excellent. The staff were friendly and check in was quick and trouble free. On this flight there is a 40 minute hop to Monrovia where boarded passengers have to wait an hour before continuing on to Brussels. After an hour stop over we continued to Brussels and the crew began the evening meal service. It was clear they wanted to sling their meagre fodder and get passengers settled down so they could do whatever cabin crew do. On previous flights they usually offer you a drink from the bar and offer another while you have your meal. I had one glass of wine and about a quarter of a pint of water. At 5 hours after boarding, I tried in vain to catch a stewardess as she rushed up and down the aisle to get another drink and was eventually informed that if I wanted one, I had to go to the back of the aircraft. So I asked for a drink from the bar and some water but had unfortunately interrupted one of the crew eating her meal. Whilst waiting for my drink I chatted briefly with a colleague who been similarly instructed to seek out water and the stewardess, tucking into her business class food platter, ordered us to be quiet as crew were sleeping! I mean we were about 2 hours out of Monrovia and the crew were already asleep? It must be a very tough job serving one drink from the trolley! The onboard entertainment was very poor and as usual with this airline I couldn't wait to get off at Brussels despite Brussels airport being the most miserable transit in Europe. The transit from Gate B at 5 in the morning directs you to bunch of G4s staff having breakfast who order you to ignore the signs and continue further on. 4 hours in this dirty and soulless place where the staff are ordered not to talk to you, look you in the eye or smile. Then came boarding for Heathrow. The flight had a large number of West Africans in transit to the UK and both airport and airline appear to have a policy to treat these passengers with disdain. They announced boarding about an hour before the flight so we queued and waited half an hour while the boarding staff chatted. Another half an hour to check travel documents and boarding passes but somebody had forgotten to open the doors to the ramp so passenger just backed up and waited resulting in an hour late departure. On my outward journey I noticed that they herd all Africa bound passenger to T Gate where there there is a glass divide with some facilities but no shops, eateries or duty free shops for waiting passengers. In a conversation with an African colleague he commented that Africans are poorly treated at Brussels airport and I have heard this many times over. On the final leg we were lucky enough to have one passenger who chose to scream out biblical passages and sing hymns at the top of her voice. The cabin crew could have politely asked her to respect her fellow passengers but they just ignored it. A journey from hell with the unfriendliest airline and airport. I would like to say "never again" but options to Freetown remain limited. I am looking forward to the commencement of another carrier in Nov 15.

The flight was nice enough with kind staff, but more nightmares occurred. Firstly we were promised a bassinet for our 5month old baby-we spoke to several people who promised we would get the bassinet - but when it came to it we did not get one. On neither flight to Brussels and back to JFK. The flight arrived in due time but not our luggage. We waited for 2 long hours for our luggage. The basement was hot and stuffy, our baby was cranky and tired we were all jetllagged but we had to wait for our luggage 2 hours. Our car service driver charged us a hefty sum for all this extra waiting time as well. When our luggage finally did arrive, not all of it was there. We were busy looking for a box we took a long and couldn't find it. Nobody was there to help us, we tried talking to people but to no avail. Nobody knew how to help us and how to handle the situation. So we left without the last piece of luggage. We called the airport to file a missing item, but no one was willing to help. It took us several days and several trips to the airport to track the missing luggage. We spent the first week of our vacation tracking luggage. We weren't helped by any airport or phone staff, and were left spending loads of money on car services back and forth from the airport to find the missing luggage. Finally when we did track the luggage the airline didn't want to pay for the delivery. It certainly wasn't a great way to spend vacation. We have spoken to many people since from Brussels Airlines that weren't a great help at all.

On short haul flights (BCN to BRU) Brussels Airlines offers cheap tickets as from 69 euro, but that means you'll get a no frills flight. So no snack or drinks and so on. But however there is a difference between Brussels Airlines and a low cost carrier: clean aircraft, nice crew, spacious seats. Definitely good value for money on your trips trough Europe.

Copenhagen to Brussels with Brussels Airlines. The flight attendant who greeted us when we boarded the aircraft hardly smiled. Seating comfort average. Once airborne, the purser served the 4 (four) passengers in business and economy plus and was not seen again. Two flight attendants served the remaining passengers. They stopped at row 4, served coffee to a couple, then rushed 10 rows further down to the rear and never came back. We sat in row 5 and were never asked if we wanted to buy something to eat or drink. The female flight attendant later on rushed to the front of the airplane where she started chatting with the purser. Nobody was interested in the passengers. Before landing, we received a connecting flight information via the PA. It went like "information on your connecting flights is available on the screens inside the terminal." Very helpful! When we left the aircraft, the purser tried hard not to look at us and pretended that she was busy with something. Of course none of the passengers received a "Goodbye". This was my first trip with Brussels Airlines and it is going to be my last. I now understand why the predecessor of Brussels Airlines, Sabena, went bankrupt.

A daytime flight on Brussels Airlines from Brussels to Ouagadougou. Business class Lounge (The Loft) in Brussels was very nice lounge with quite good selection of Belgium beers. Onboard, the business class seats are the same layout as Swiss or Austrian, best seat are 1A and 1K or any throne single seat. Seat transforms to lie flat bed. The menu had 4 choices as main courses (Fish, meat, vegan and pasta). Wine selection was French wine. Good selection of Belgium beer. The food was tasty and served quite quickly. Entertainment is big screen 16 inch, movies selection is quite limited, should be improved. Staff were very professional and dedicated. Very nice flight, and they offer you a gift before landing (box of chocolate), very well appreciated.

Quite average flights on Brussels Airlines, from Venice to Porto via Brussels return. From the price-quality relationship Brussels Airlines is an airline with very basic service compare to the price of the product in the European market (transfer flights via Brussels). The real difference in that scenario can be the crew. On the first segment VCE-BRU the crew members were exceptional. Great job from the cockpit and from the cabin crew members, especially the purser. 10/10 for this segment. All the rest unfortunately just okay, or in the case of the last segment BRU-VCE not even that, cabin crew on this segment not really interested in passengers at all. Totally disorganized check-in, both in Venice and in Porto, in Porto also unfriendly.

Have been shuttling back and forth between BRU and BCN with Brussels Airlines for a while now, a route that is well served in BRU. Brussels Airlines advertised 69EUR fares that were mostly inexistent on the website. The aircraft are old and worn. My ironing board is probably more comfortable than the seat that is offered. Crew were distant and cold and my bag was offloaded at the door and had to be collected on the baggage belt in the airport. To be honest, my experiences on Ryanair on the same route have been more pleasant. "We go the extra smile" in my case just meant: We take some extra money (for the same or lower service).

The Brussels Airlines flight was okay, but they lost one of my luggage and still never resolved this to date. I was the one always chasing them for an update, and there's no phone number for customer service and the email address they provide works, but took over 3 weeks for a reply. It's now over 3 months since my luggage was lost I still haven't heard anything conclusive and was told 4 weeks ago that they were still investigating. On my way back home, one of my luggage did not make it on the plane and was left in London. Now am just hoping they will find it and give it back in a good state. Last year when I travelled with Brussels Airlines, one of my luggage arrived 2 days after me - I thought it was just a single incident but with what happened this year I don't think I'll be using Brussels Airlines again.

Once again, on the long haul from Europe to the USA, a great flight. The aircraft very clean and comfortable. The real strong point was the cabin staff. Friendly, alert, and attentive. No request was too much for them. Outstanding cuisine, and a great choice for all passengers. Spotlight on local Belgian beers. I really felt welcomed, and would not hesitate to recommend to friends and colleagues.

The flight was fine, if not a little bare on amenities. The seats were incredibly uncomfortable. The shape of the seat was almost concave when sitting upright which forced you to hunch over. There was also a bar that I could feel through the seat right at my shoulder blade.

Had to change my travel plans so booked the flight 48 hours in advance. Only the most expensive of 3 economy class ticket categories was available. There was still a supplementary charge for paying by credit card. The ticket provided fast track security although there was no fast track available at the time I was in the terminal building. I was also allowed priority boarding. As we were bussed to the aircraft I was able to board the bus first. The full fare section of the cabin had no more personal space than the rest. I had an aisle seat with a rather large gentleman wedged in the middle seat encroaching on my own space. The seat itself was not vey comfortable, a bit like leaning on a leather covered ironing board. I counted 10 unoccupied seats in the section of the cabin allocated to the cheaper tickets. My luggage was one of the last on the carousel 40 minutes after getting off the aircraft.

Almost always flying longhauls for business, it had been a time ago that I flew short distance, and with my own national airline. Brussels Airline are very cheap, also when booking only a few days before flying, and the online booking/check-in tool is vey clear and easy to use. Flew 2 BRU-BCN return trips within 30 days, on weekdays and weekends, very early, mid-day, and late evenings. Flights were always on time, friendly service, food/beverages receiced orcoaid for in line with booking class, good seats, tidy airplanes. Exactly what I need and expect for 1.5hr flights. Felt a happy traveller.

Brussels Airlines, please don't sell ticket connections that require you to jog through the airport to make. 45 minutes between landing and the next flight departure time is not sufficient to wait to get off the plane, be loaded on to a bus, do a circuit of the airport, jog between terminals, go through Passport control, jog some more, then go through security and finally attempt to find our next gate. We were the last people on the plane through no fault of our own, and to make matters worse our luggage didn't even make the plane. So we were without luggage for the first 3 days of our holiday. I am a frequent traveller for work, and have been for many years and this is the most stressed I have ever been whilst travelling. The return flight process was almost as bad yesterday, but at least this time our luggage made it.

We booked a trip from Cincinnati to Nairobi, Kenya. Everything went well except on August 7th our flight from Brussels to Washington was delayed for 4 hours due to technical problems. We missed our connecting flight to Cincinnati. We were then able to fly to Columbus, Ohio but from there rented a car to get to Cincinnati. The Brussels Airlines ticket agent in DC told us that if we submit the rental car receipt we would reimbursed as quickly as possible. It has been over three weeks and there is no response to our multiple emails to Brussels Airlines customer relations.

All flights on time, excellent food and service on the Brussels - Kigali and return leg (London to Brussels OK, but too short for the airline to differentiate itself). Business Class seats are in a staggered configuration and go fully flat, though the legroom is a bit restrictive and limits the range of sleeping positions. One criticism (of Brussels airport rather than the airline) is the limited number of flight information screens and airport maps. Given that this is an airport which clearly relies on a lot of transit passengers, I was surprised at how difficult and time consuming it was to find out where to access my connecting flight and how to get there. I'd imagine that inexperienced travellers could have problems, especially for a tight connection.

CPH-BRU-IAD. The cabin crew was attentive to economy passengers, and food was great. Since we were close to the emergency exits, we had a bit more room to stretch our legs. However, we wished the seat pitch could have been a bit more generous, and the headrests did not angle downwards. Aside from that, Inflight entertainment was great as my partner was able to catch up on movies and I was able to relax and listen to a selection of their music. We enjoyed our flight with Brussels Airlines.

LHR-PRG via BRU. Old A319. Both flights delayed by over an hour due to operational reasons. Cabin crew were rude when I asked for a free water, they said "no." Cabin temperature was too hot, one man sitting 2 seats in front of me suffered overheating, and cabin crew rushed to get him water and an ice pack. This airline is of poor quality considering they are a Star Alliance member. Never again.

The flight attendants were polite and spoke English well. Although the plane was quite old, the seats are quite comfortable. Me and other passengers travelling in Premium economy (Flex&Fast) received a Business class breakfast.

Excellent airline. Plane departed on time, staff was very friendly, legroom was good (I'm 1.93m, so for me that's important). 2 friends of mine had too large hand luggage. Instead of paying for it (like with a budget airliner), they offered to make it check-in luggage, without paying for it, since the plane was not full. Great service.

BRU-IAD return. Online check-in worked good. Brussels Airlines A330 seats are clean and comfortable. Cabin crew professional and helpful. The food was delicious. Inflight entertainment is up to date. Unfortunately no wifi available.

No check-in at the airport so you are forced to check in online. I don't have a printer. I had to run around a day before departure doing a job that used to be the airlines job. Online check-in should be an option, not a must. Boarding was late and there was no information as to when we would board. Left Tel Aviv late due to "traffic". In order to make my connection in Brussels, all I received was a "Fast Connection voucher. It still meant that I had to navigate my way through Brussels Airport, run for miles, cut in line at the hand-luggage check-in and made my flight. I do not understand why they have to check hand luggage again if you change terminals. The rudeness of the staff was incredible. When I received the wrong food and asked to exchange it, the flight attendant acted insulted, just motioned to me to hand her the food. An apology would have been nice. Also, when I needed extra explanation of what exactly I was supposed to do to make my connection, she acted annoyed. My luggage didn't make it and arrived in Berlin two days later, shortly before I was leaving the city again.

Fleet of A319 and A320 in this route. Fast check in and fast track, what fast track! Took longer that other pax! Good lounge and well services and staffed one. Boarding ok, flight itself lacks the extra mile, they have no time nor the wish to make your money worth it. Same shame on the return. Bags first out which was a surprise.

Flying on one ticket with my wife, but our seats were 10 rows apart. No way to fix it with ground staff at Tel Aviv airport.

Avoid Brussels Airlines at all costs if you are connecting through Brussels. Even though one of the runways is shut down for long term maintenance, the airline has not changed their schedule of flights. The end result is a guaranteed landing delay or sitting on the tarmac at the origin until a runway can open up. I missed two connections in three days because of this!

I have flown Brussels Airlines many times and generally been happy with the service. However I will never use this airline again, because quite frankly they are a rip off. I booked a complete package online, not knowing baggage was not included. Contact Brussels Airlines today to find out that I had to pay 35 euro per bag, thats a total of 140 euro, if I had booked direct with Brussels Airlines the charge would be 60 euro. How can Brussels Airlines justify more than double the price for the baggage. Brussels Airlines on baggage are a total rip off unless your book direct with them. I know they will do nothing about it as Customer Service and Brussels Airlines don't go together.

Check in was fast. I was able to check in 2x 23kg cases, plus 1 x 12kg cabin bag and a personal bag for computer and other stuffs. The flight attendants were polite. The seat was comfortable (seat 7A).

We were 2 pax traveling Oslo to Luanda via Brussels. We did have some negative vibes after having read some reviews but the connection was good and price attractive. Turned out to be a wrong choice. It started out with an overbooked flight from Oslo and an advice that one of us would have to stay behind. Only after reminding the ground crew that Luanda is an not an easy destination to reach, that we had confirmed tickets and that we hold Star Alliance did we get on board. The flight from Brussels to Luanda was just not good. The cabin looks and feels fresh and clean, food is acceptable but there end the positive comments. The seats are nothing but horrible. In theory they may be ok but that's only on paper. You feel cramped with little legroom and the backrest has a hard area that sticks out and makes it difficult to lean properly back. The recline is ok but as long as you have someone behind you, reclining is not an option. The fact that my traytable was very loose of course did not help. In my 40 years of intercontinental travel, I've experienced worse seats but that was a long time ago.

Early morning flight out from Manchester to Brussels delayed and we missed connecting flight to Gotenburg. Had to spend 7 hours in Brussels losing a day of planned activity. Return flight on Sunday evening cancelled as we would again miss connecting flights. Switched to Lufthansa with 3 hour delay. 15 Euros to spend in Brussels airport. Regular air traveller but will not use or recommend.

I flew outbound with Ryanair and this was the return leg which I assumed would be far superior. SN has a superior hardware product and better facilities. However the crew let the trip down. Efficient but not friendly. The purser seemed to spend a lot if time scanning passengers and was even individually telling people off for not obeying the seatbelt sign long after the turbulence had passed. With crew it is luck and maybe they were having a bad day but for me this one experience has affected my image of the carrier.

Flew out Baltic Air impressed by website, online food reservation, professional staff and smooth transition. Return via Brussels awful. Had booked online food because of timing but none materialised. Transition through Brussels dire-dropped at terminal A for terminal B departure signage ran out around the baggage hall-eventually found my way to departure terminal to find flight delayed, no info on how long and few seats available to wait. Cafe closed at 18.00!

Second time in two weeks I have missed connecting flights due to "late incoming aircraft" both resulted in 4 hour trips becoming over 8hrs. This is bad - but even worse is the customer service: summary below. 1: no info given on arrival, had to find way to service desk through the disgraceful Brussels Zaventum airport (building work all over) 2. Given a €15 meal voucher which doesn't even buy a beef burger meal, drink and a coffee. I should have been in Marseille at 4.15 and will now arrive at 20.30. 3. Refused lounge access (I travel twice a month with Brussels Airlines) These are £300+ flights!

If you like the service level of low-cost airlines like Ryanair but don't mind paying a multiple of their prices Brussels Airlines is right for you. I'm a regular traveler between Berlin and Brussels. The fare is usually around EUR 450 when booked 2-3 weeks in advance. You might think that this entitles you at least to a free cup of coffee but not at Brussels Airlines. No inflight entertainment. They call this 'service' concept 'branded fares' and probably paid consultants millions for this brilliant idea but for me it's Easyjet on this route from now on.

BRU-NAP return. Online check-in worked very well this time, so a big plus! Very clean and comfortable Airbus A319 aircraft on both ways. Cabin crew extremely professional, friendly and helpful. Both flights delayed due to atc restrictions (out) and one runway closed in Brussels (return). Recommended!

Living near Brussels often obliged me to book Brussels Airlines (BA) for short flights. Although being a FF, nothing really distinguished me from the once-a-year tourist flyer. BA often changes my (chosen and paid for choice) seat. Its frequent delays ("due to late arrival" - I add "of the BA flight") are nerve-racking as they never inform you - even if they have my smartphone number. It uses subcontractors in other airports who simply don't know what they stand for (when I have for instance a golf bag, it takes an extra 15 min for check in to verify why I don't have to pay). It never serves a drink or snack in economy (or what is equivalent to it). And when you have to pay for it, often your choice is not available. No onboard newspaper (standard with normal commercial airlines economy). Excellent in sending excuses and offering (worthless) compensation. Many incidents on its booking sites (so that you can start all over again at higher prices). Too costly for very low value. Avoid it if you can. I decided never to rely on it anymore preferring connecting flights than direct flights with this kind of company.

Flight from Florence to Brussels total chaos. Half the passengers were not allowed to board as according to the captain they did not have enough fuel and needed to reduce weight. All luggage was offloaded and so none arrived in Brussels. Still waiting as there is only one flight a day. When SABENA was alive most things went wrong but no one understood why. With SN they tell you why but it still goes wrong.

SN2318 GOT-BRU on 18/05/15. Checked in 20 hours before departure and only 4 seats left! Boarding planned at 5.40pm which is the time the plane was supposed to land from his previous flight (SN2317 BRU-GOT). So of course boarding started late. Passengers were then asked to board fast with the result of being stuck for long minutes in the boarding tunnel. Enjoyable! Plane was fully booked with many noisy babies on the knees of their parents. Some trash of previous passenger were left at my seat. Inflight magazines were dirty with ripped pages. Service in economy started after 35 to 40 minutes (on a 1h30 flight!) with no other reason than a bad organisation. Only one sort of sandwich left when it was my turn. I had to decline even if I was starving. No excuse from staff. Nice smooth landing I have to say. On short-haul flights Brussels Airlines is more and more a low-cost airline with low-cost service at expensive prices. The return flight BRU-GOT-BRU without checked luggage (check and go) booked more than two months before departure cost me 225 EUR (far from the loss-leader price of 69 EUR)! As member of the same group they should see how things work with Lufthansa or Swiss!

27/5/15 - SN3722 MAD - BRU then SN2177 BRU - MAN. First problem was poor organisation at the airport 1.5 hours until connecting flights and final destination Brussels passengers were separated. This could have been done immediately and would have reduced the delay to passengers. Problem two we were lied to by the assistants at the help desk after 2.5 hours waiting. We were told that no flights left Madrid for the UK in the afternoon then when we complained we were offered Newcastle as our only option rather than Manchester then the passengers next to us were offered a flight to Manchester so we complained again and after 3 hours were offered a flight to Manchester. We arrived 5 hours after our original flights. While the issue was not the fault of the airline the poor organisation and lying of the Brussels Airlines was the fault of Brussels Airlines. Totally unacceptable.

FCO-BRU in Economy A319 aircraft early morning. Departed on-time landed on-time that's all. Low-cost carrier at its best no free water provided no IFE no smiles and lots of attitude from cabin-crew (except for one member) awful seats old aircraft. It is fine for short flights less than 2 hrs time I guess long-haul flights on A330 are different but will try to avoid it in the future.

SN 465 20th April EBB-BRU and SN 465 BRU-EBB 25th April. It beats my understanding why those head rests were added on the seats. A head rest is supposed to give comfort not torture. One needs a pile of pillows to support the back otherwise one has to sit hunched like a monkey. Fares to Brussels are much higher than some airlines but I decided to fly SN thinking it might be a better choice. The moment I boarded and sat down I regretted my decision because I realized I could not sit straight neither could I recline on my back. I inquired from a flight attendant if this "slab" could be removed but he said it was not possible. I had to resign to my fate and endured the torture for more than 16 hours (to/fro).

IAD-BRU-LYS in economy. Brussels Airlines was the low-cost provider and I cannot say anything super negative about them. Flights were on time food was decent and AVOD was more than adequate. FA's were not overly friendly but were helpful enough. Perhaps my cost-conscious flying experiences recently have lowered my expectations a bit too far but I thought Brussels Airlines was fine. Would definitely recommend and use again.

Vienna to Brussels - in the same cabin this airline does operate business economy with service and economy without - the last one with checked luggage or hand luggage only. I did receive a newspaper and a coke with one ice cube. Must describe FA as correct but not friendly - cold meal was horrible cold stodgy rice with some shrimps and a sweet and sour sauce - lucky there was a very small piece of cheese and 2 chocolates - plastic cutlery in business class. Choice of drinks was not presented - so I went for a second coke once again with one ice cube. One of the poorest business class services. Luggage was delivered in less than 20 minutes.

Had a flight from Brussels to Ouagadougou Burkina Faso which was scheduled 4 hour and 55 minutes. They re routed us with other flights to Accra Ghana then to Abdijan then to Ouagadougou to pick up more passengers. We flew right over Ouagadougou and this added 5 hours 20 minutes to our route. They did not apologize or care for the huge problems it caused or keeping us on a plane against our will for an additional 5 hours 20 minutes. I will never fly this airline again!

MAD-BRU and BRU-BUD. Fare was competitive with the direct services of Wizz and Ryanair. Earned Star Alliance points for both segments. Crew were excellent and efficient. No IFE and the food and beverage is pay as you go (I had a cold drink). This is a regional low frills carrier but several steps above the budget alternatives available. Was nervous about a 30 minute connection in BRU but made it with time to spare and my bag made it to Budapest as well. Would definitely fly them again short haul.

Had a flight MAD-BRU on 20/02. As a Star Alliance Gold Member I had access to the lounge in Madrid. Priority boarding went smooth. Comfort and service inside the plane were OK for this short flight. Satisfying experience over all. Only negative point is that the five pieces of luggage with a priority tab were delivered last upon arrival in Brussels.

BRU-BCN on 13/02. Easy and fast priority check in (Senator). The new SN lounge The Loft is a great place for having a drink and some food before the flight. Plane was A320. Comfort OK for the short flight. No IFE. Friendly staff.

Our outward flight to Barcelona from Birmingham was delayed by 6 hours without explanation. The return flight was delayed by 14 hours once again without explanation. The seats are uncomfortable. The hotel that we were put up in was a cheap transit type hotel with poor beds bedding and pillows. There were no curtains at the window either. The airline is trying to portray itself as a large national carrier but it is nothing more than a “tin-pot” disorganised budget airline. However the staff were friendly and did try to assist with our questions. I will never fly with this airline again and would suggest if you read this you heed my advice.

PRG-BRU-EDI Brussels Airlines is effectively a low-cost airline disguised as a proper national flag-carrier. Cramped aircraft with extremely uncomfortable seats and on both legs of my flight absolutely no overhead luggage space meaning that I had to keep my briefcase under my feet. There were two of us in our party and yet somehow we weren't seated next to each other - and the issue was explained to me as being unsolvable by ground staff. Absurd amounts of queuing for boarding and disembarking although the way boarding was called- one would believe that there was some logic being employed. Absolutely nothing is handed for free if you are flying Economy - not even water which again goes back to the point that they are operating as a low-cost carrier. Cost of a tickets is slightly lower than the cost of ticket on e.g. Lufthansa but not as low as Easyjet or Ryanair both of which in my opinion offer a direct service superior to Brussels Airlines. Also on a side note - Brussels Airport which is the airline's hub is a nightmare.

LHR-BRU return on A319. Small old aircraft. Seats unbelievably thin and hard even less comfy than LCC like AirAsia. Both legs departed late. However cabin attendants were friendly and helpful. It is obvious that they are doing cost-cutting but they still give water and pieces of Belgian chocolate for free. For a very short flight not bad at all.

We flew the LIS-BRU flight leg thinking it would be a TAP flight. Unfortunately we got to experience the true horror of flying low-cost and paying normal carrier prices. No free food or drinks included. The seat must have been the worst seat I had ever sat on during a flight. Like somebody else said an iron board with a leather cover. They revisited the concept of a head rest and installed instead a flat rock to rest your head on. I guess the hard plastic of the front seat in my knees came should not have been a surprise after this. In BRU airport we were taken to the non-Schengen terminal and then with a bus to the luggage terminal. Outside through rain and snow. Overall one of the worst and deceiving flight experiences.

Hamburg-Brussels-Warsaw. Worst flying experience ever and I am quite experienced with low-cost carriers. The Hamburg-Brussels flight was late and they didn't bother to inform us until 1 minute before the gates were supposed to be closed. Thankfully Brussels-Warsaw was also late and it the only reason I made it to the gates on time. This and that I was able to run and without kids. On this flight there was not enough space to put my bag in overhead compartment designated for my seat. I asked FA to help me and she just said "You will have to keep it under your seat" without even bothering to check if any space was available. We did made it on time to Warsaw but it was horrible experience. If I missed flight to Warsaw I would have to spend night in a hotel. Never again! I'd rather fly Ryanair!

Brussels have downgraded their intercontinental economy passengers so they don't even qualify for a snack on the connecting flights to Brussels. The flight attendants have no idea about the small print that says if you show a boarding card for the intercontinental leg you get a complimentary drink. A complete shambles Brussels reinstate the flex&fast rate for intercontinental passengers. Obviously a decision made by bureaucrats in Brussels who never use the connecting flights.

Brussels-Lisbon 9 Nov 2014 and back 12 Nov. The plane was an A320 both ways. Departed with a delay of 10 minutes in Brussels and arrived 10 minutes early at Lisbon Airport. Plane was not full that Sunday morning (departure was 11.20). Entertainment was the flight info and some cartoons played at the general screens. FA's were very professional and friendly. For Light&Relax food and drinks were for purchase. Luggage arrived in Lisbon 30 minutes after landing. The return flight to Brussels (departure 13u45) was completely full. This time no entertainment for the 2h25 flight. Departed and landed on time. FA's this time were also very friendly and professional. One of the FA's on the flight to Lisbon recognized us and asked how was our trip to Lisbon. Arrival in Brussels was at the B- terminal (non Schengen) and we must go by bus to the Schengen terminal. Before arrival the crew announced the connecting gates for passengers in transit. Luggage was already at the belt when we arrived at the Luggage claim area.

Had to fly from HAM to BHX with Brussels Airlines due to no other flight available on short notice on a Sunday. Booked the last economy seat on the flight for whopping 560 Euros. Personal space was poor and the aircraft seemed configured for the maximum seat count. Flight was 1-stop with a stop at their depressingly dull and chaotic Brussels where I had to wait 3 hours for their delayed connection to BHX. The plane turned out to be a Dash-8 Q400 turboprop. Other airlines inform you about the plane in use Brussels Airlines does not and I wouldn't have booked an insanely expensive but poor quality flight if I had known what kind of airline this is. I will certainly never fly Brussels Airlines again.

BRU-GVA-BRU C Class. Quick check-in fast lane for security and new lounge looks good but still over crowded. Boarding fast and although quite a full c cabin service was done by very experienced service. Return good check in and fast track for security plus rather good Senator Lounge in GVA. Once on board hoping to get same great experience but wrong was I only 1 row of C class and with 3 pax. Service was appalling and uneventful. Quick flight. Ambiguous feelings with SN is like a lottery ticket never know if you will win but always hoping for it! Not a continuous good service a real shame.

We were two couples flying to Milan to celebrate a 50th birthday of one of the wives. Arrived at Manchester checked in for 6.25 am flight to Brussels. We sat on the plane for over an hour waiting for other passengers to be boarded due to lack of check in staff at Manchester. We finally took off an hour late at 7.25am. Prior to landing announcement on plane stated that New York flight had been held for passengers but all others would have to be transferred in other words we had missed our connecting flights! Upon arrival we were met by a female Brussels airline employee who just handed us new tickets and said we had been re-routed via Munich to Milan and to make matters worse to Milan Malpensa airport and not Linate airport (Linate is much nearer to Milan). She could not explain why it was okay to hold the plane in Manchester for over an hour to accommodate late passengers but they were unable to do so for us and the other passengers who missed connecting flights. We were not even shown where to go to check in for the rescheduled flights. Appalling customer service! We did try to complain at the Brussels airlines "help" desk but where met by a wall of indifference they did offer us 8 euro food vouchers. To cut a long story short we lost almost a full day of our holiday. We will never use them again.

Very pleasant flights - Venice Italy to Washington Dulles by way of Brussels. Flights were on time aircraft were clean and in excellent condition and cabin crews pleasant and attentive. Transatlantic sector was flown by an A330-300. Legroom was in coach was about 33-34 inches the most generous I've seen in recent memory. Food was good and reasonably plentiful and cabin staff passed through the aisles at least once every 30 minutes to refill water cups. Seat-back IFE was good but somewhat limited compared to other carriers' offerings (no games and a total of perhaps 30 to 40 TV shows and movies available). Would happily fly Brussels again.

BRU-VIE C class on 26-9-14. Check in a disgrace rude handler of passenger lack of staff in business counter and rude staff checked me in in eco. The employee on purpose did not print my Senator number on my boarding pass and had to re-issue the boarding pass in lounge. Temporary lounge a total disaster overcrowded and with service staff that shout and interact in between them. Usual messy boarding with no priority and once on board realised Business class was just the one first row. Crew staff totally uninterested. except a junior stewardess who kindly helped me. For the rest will not recommend.

JFK-BRU-ATH - excellent flights. Staff were great the flights left on time the in-flight entertainment was wonderful and the food was delicious. I would definitely fly them again!

This was a short chaotic hop from Brussels to Heathrow - Flight 2093 - on 4th September 2013. Boarding was via coach between the terminals and was chaotic. There was no priority boarding for business class it was pretty much a free for all. We were greeted by a friendly purser who showed us to our seats but did pretty much little else even when someone tried to help themselves to the free middle seats in business class until I asked her to. The plane took off 35 minutes late as then kept trying to cram passengers on consequently there was no pre flight drink. Breakfast was chucked at us 10 minutes into the flight. It consisted of half a roll with cheese and ham a yoghurt and a fruity selection which was served with a glass of champagne served from a big bottle. Service was pretty indifferent but in their defence the place was completely full. We landed at Heathrow 30 minutes late with baggage arriving in my case 20 minutes later. In my partners case 35 minutes late as despite being tagged priority was last off.

JFK to Brussels on September 3rd in Business class and were seated in 4A and 4C. We boarded the plane and were greeted by a lovely female member if crew who took our glasses and offered us a Kir Royale before takeoff. I noticed that on this run we were only offered the one rather than refills. The flight took off from JFK on time after a long taxi. 20 minutes after the seat belt light was switched off we were offered a drink which was served with a bowl of olives. Probably a figment of my imagination but the drink service didn't seem as generous on this flight and the meal service seemed to have been downgraded - for example there was no Star Chef selection on this flight. The monthly cocktail also has been downgraded to a monthly beer. Menu cards were distributed and an amenity kit with not much in handed out - usefully though it doubles as an IPad holder which is a nice touch. Twenty minutes later the meal service began. Starters were a choice of Smoked breast of duck or Green tea dusted seaweed wrapped scallop. I had the scallop which was terrific. Mains were a choice of Sesame Crusted Beef with butternut squash purée or Herb crusted seared salmon with a tomato courgette gratin or Blue Cheese Gnocchi with sautéed spinach. I had the beef which could have been hotter to be honest but was still excellent. I chose an excellent 2012 South African Chenin Blanc which was recommended by the purser and was a great choice. This was followed by a cheese plate. The meal service took about an hour of the 6.5 hour night flight. After dinner I stretched out in the large lie flat bed and settled back to watch a movie as I thought it was pointless to try and get loads of sleep. Crew came round a couple of times with water. The seat is very comfortable and the massage function nice. There was also a better selection of films on this flight that were more up to date than my previous flight. An hour before landing we were served a continental breakfast of fruit yoghurt and warm bread with fruit juice and coffee before landing in Brussels around 20 minutes early. The crew were lovely on this flight led by a male purser they were warm friendly professional and respectful which I liked. I noticed that the box of chocolates given on the outward flight was replaced by a much smaller packet of Almond Thins. The service offered by Brussels Airlines for the price is brilliant. It takes you back to days when airline actually cared about their customers which I found refreshing and enjoyable.

BRU-BCN in B flex economy. I booked well in advance at a low priced one way and did an upgrade bid to B flex. This entitled me to fast lane security and a snack (pizza) on board and drinks included. Additionally you could buy lounge access at another 15 euros which I did. Lounge at gate A section was on the small side but standard snacks/sandwiches provided. Staff onboard/lounge/check in were very friendly and able to communicate in Dutch. Flight was operated with a 319 and I was seated on row 2. Leg-space was minimal and no separation was made on board (1 row c class-1 pax) row 2-3 Eco flex rest economy with BOB. I did find I got value for money especially including lounge access with free wifi. On board magazine and newspaper offered. No taxfree/shopping service. Just 3 crew members. A decent 3 star airline. Flight was delayed by 30 mins.

We flew from Brussels to NYC and it was a very unpleasant trip. The attendant was unprofessional and little help and assistance was given to families. Myself and young child sat at the front while my husband sat at the front. There are many airlines that flight this route and have choices. Little entertainment for young children. We were in transit and not enough time to get to our gate. I would not recommend to family and friends.

Brussels to JFK on SN501 on 24th August - we travelled in Business Class - seats 2A and 2C. Upon boarding the flight our jackets were taken and stowed by friendly crew and we were offered pre take off drinks including Champagne and a delicious Kir Royale. The first thing that grabbed me was the size of the seat which has a great amount of space around it and the large TV screen in the seat which is great. The flight took off on time and shortly after pre lunch drinks were served with a smoked salmon and caviar appetiser. The crew distributed the menus with food including dishes created by Michelin Star restaurateur Thomas Locus. The lunch menu consisted of a starter of either Romaine Lettuce Salad served with North Sea shrimp and avocado or Middle Eastern Style Lamb served with baba ghanoush. I had the shrimp it was one of the most attractively presented dishes that I have had in a plane and it was delicious. Mains were a choice of Waterzooi style farm raised chicken with IJsvaller watercress and ravioli with ox heart cabbage or Fillet of Cod with verge sauce and roast potatoes with Rosemary and sugar snap peas or Agnolotti pasta with arugula sauce. I had the chicken which was succulent and juicy and delicious. It's also worth mentioning that my travelling companion had ordered a Lacto Vegetarian meal which as a main was a superb Mushroom and Spinach curry. We were then offered a cheese plate and dessert. There was a decent selection of wines available which were generously topped up throughout the meal. After lunch we settled back to relax for a few hours - the seat extends into a bed which is very comfortable and enabled me to sleep. Crew served ice cream and drinks runs were regularly offered. The big let down was the inflight entertainment which was pretty disappointing with a mediocre selection of film and TV series available - luckily I had my trusty IPad so was able to catch up on some stuff I had downloaded. 90 minutes before JFK a snack was served - this was a goats cheese salad with duck and apricots which was delicious. Crew were lovely throughout and provided a great unobtrusive service. A nice touch was we were given a box of Neuhaus chocolates each to thank us for flying with them. We arrived in JFK 45 minutes early relaxed and refreshed having thoroughly enjoyed the experience before bracing ourselves for the hour long queue at Immigration.

A very pleasant quick 40 minutes hop from Heathrow to Brussels seated in rows 1A and 1c - greeted by friendly staff who served a glass of champagne before takeoff take off on time and inflight service was an acceptable continental breakfast for a short flight with champagne - a better option is the vegetarians special breakfast which is a fruit plate. Friendly discreet non intrusive service was good and we landed in Brussels 10 minutes ahead of schedule.

Party of two business class on an Avro RJ from Stockholm-Bromma to Brussels. Facilities at Bromma are quite desolate and overpriced though I don't suppose that's Brussels Airlines fault. However they probably have enough influence to put in some more chairs. Despite the fact that the terminal is essentially a re-purposed hangar it is in a great location and for that reason we were thankful that Brussels Airlines flew there instead of the more crowded and less convenient Arlanda Airport. Once we got on board we were somewhat surprised that the business class seats were identical in their physicality to those in the economy sections. However our fears that we had not gotten what we paid for were lifted once we discovered that the seats were quite comfortable and the legroom between the seat and the bulkhead (The Avro’s sole row of business class seats is the front-most row just behind the bulkhead) was more than adequate and the flight attendants were very attentive spoke decent English and served meals that were in their quality above the normality for short-haul flights. Hot washcloths were available at the beginning of the flight and later on upon request. No "real" IFE but newspapers in a variety of languages were given to the business class passengers as were various magazines some published by the airline some not. I read the New York Times and the Economist both of which were available in English. The airline also had a magazine in English French and German highlighting its various destinations. Overall the experience was very pleasant and we would do it again.

With one exception most aspects of my flight were either good or average. Unfortunately the ill-designed seats on their long haul flight mean that I wont be flying with them again until I am certain that their fleet of Airbus A330's have been replaced. The seats have hard and thick adjustable headrests which appear to have been added as an afterthought meaning that the head is pushed 7cm or so forward of the shoulders. This affected all of the similarly disgruntled passengers in my vicinity with the exception of children not big enough to reach the headrest. If you are planning a trip with Brussels Airlines try sitting with your head stuck out 7cm forward of your shoulders whilst going through the booking procedure and see how it feels. Then imagine how it will feel after 8 hours and book with a different airline. There are about 5 airlines running between Europe and Uganda now and nothing would make me choose Brussels above the others. It is a shame that something so easy to get right as a seat which is the same shape as a human being renders this airline unusable because the rest of the service was fine and timings excellent. The crew were great the food acceptable and entertainment good.

BRU-CPH. Economy flex. Brussels airlines operates this route as a duopoly with SAS and it shows in the fares that are charged. My travel plans depended on the weather forecast in Denmark so I was only able to book 72 hours in advance. The cheaper of the two economy cabins had sold out on all 3 flights. The flexible ticket cost about 3 times the advertised minimum fare. Despite this I was charged 8 euros for paying with a credit card (none of my debit cards were accepted by the airline's web site). The ticket allowed fast track security although as this lane was merged into others there was no advantage. Extra cabin baggage was also allowed but as the ground staff did not enforce the cabin baggage policy this was again no advantage. The flight left 20 minutes late as the handling agent had not loaded the bags in time. The seat had no head rest and felt like it had almost no padding a bit like resting on a leather covered ironing board. There was no magazine in the seat pocket. The advertised free light meal/snack was a bread roll with two slices of cheese with terrible coffee served in a small paper cup. The stewardess even had the nerve to tell me to enjoy my meal as she handed me the bread roll. In my opinion this airline provides budget service at legacy carrier prices.