Brussels Airlines

Malaga -Brussels in business. Flight delayed by 1hr average service not enough attentive to customers needs. Separation between business and economy b flex does not exist no privacy. Food is very average nearly bad and non tasty b flex meals seem better. The quality / price ratio was very bad a return ticket for a 2h45 flight is around 900 euros. Experience is not worth the money spent.

1 August 2014 flight SN3175. Flew this airline from BRU to FCO in Business class. Friendly service nice clean plane relaxing flight all I needed in the end.

JFK-BRU C Class. Just one word to describe SN and its services on Transatlantic routes - vile! All is wrong check-in lounge boarding and once onboard is all total chaos and inflight service is so average! They have lost it completely only fly them when there is no other alternative available. Will not recommend.

We recently flew with this airline from Brussels to Lyon France. An hour before departure with our boarding passes already in hand we discovered that the flight had been cancelled. A half-mile trek back to their desk and we were informed that we would be put on a flight to Geneva and then a bus to Lyon. There were about thirty of us and when we arrived in Geneva we had to wait in the baggage claims area for an hour and a half-standing until the bus arrived. We arrived about 4 hours late in Lyon. No excuse was given for the cancellation and when I wrote to the airlines for an explanation I received no reply in return.

I flew a few days ago from BRU to Cagliari and back. I didn't check-in online on purpose as I wanted to see how the ground staff were. Both were very friendly professional and polite especially the purser on the way back from CAG. Definitely a positive experience regarding customer service but poor catering service for the price paid. Would expect more for sure. Anyway very satisfied with everything else including the legroom on their Airbus A319.

Took morning flight GVA-BRU on 4 July 2014. The plane A319 was clean and well maintained however legroom could be better. Departed and arrived at the gate in BRU with slight delay. Cabin crew very professional and efficient. The food they serve in premium economy - a microscopic sandwich with margarine and cheese - is absolutely deplorable and is the worst sandwich I ever had. So the airline that claims having the best economy premium product in Europe should be ashamed. Taking into account the price they charge for premium economy on this short flight and substandard food quality I definitely can not recommend their premium economy service to anyone.

Excellent. Service on plane was attentive and friendly. Food was good and plentiful. Customer Service very good. We left a fold up stool on the plane at Brussels. When we got home we contacted customer service. They returned the stool to my home airport. We were very happy with Brussels airline and would recommend it.

TLV-BRU in C class terrible check in staff are rude attitude. Lounge is "Dan" which is crowded and sadly dirty. boarding a mess! Once on board their little Airbus is better that LH mother company. Did some shopping on board nothing worked rightly their card machine and the loyalty programme card neither vile but rather sorry staff tried to compensate with smile thanks but no thanks I want my miles end of story. On board not so bad on time and good baggage delivery although will not recommend. SN get your act together if you want loyal pax.

BRU-FLR. Online check-in did not work as ticket was issued on Lufthansa resulting in having bad seats. Cabin crew made the pleasant and the stewardess apologized for the bad seats. Flight left with delay but arrived on time in Florence. Brussels Airlines but their product and seat comfort is not to be compared with for example Swiss and Lufthansa especially not within Europe!

I flew from London to Nairobi and back. My flight was late to depart once in the air my inflight entertainment never worked. I informed a few stewardesses but none seemed to do anything about it and needless to say it was a long flight for me. The food was great but the attitude to my issue by the flight crew made me have a very displeased view of the airline. I got to my destination and my baggage was nowhere to be found misinformation by their Nairobi office made me make two unnecessary trips to the Airport and finally after 5 days I got my belongings. My intention for this trip had been delayed for that time and needless to say I could not make it back as planned since I had to finish the business that took me there. The Airline refused to reschedule me on another flight as they were booked but had a seat for the full price if I did not want to wait another week to get a rescheduled flight with minimum penalty. I paid them and vowed never to fly Brussels again it was my first time using them and I have not made that mistake again.

TXL-BRU-FNA return in economy class. Excellent experience and great value for money. Efficient and attentive staff in planes and on ground. Trip went really smooth and was enjoyable. Would definitely choose the airline again for trips to West-Africa.

BRU-LIS. Flight left a few minutes late aircraft was at an off gate stand passengers had to reach the aircraft by bus. The flight in itself was very good clean aircraft very attentive crew and excellent service. Economy flex class of service.

Brussels to Berlin February 25 and return from Berlin to Brussels February 26. Staff very friendly and helpful. Both flights arrived ahead of schedule. Seats perfectly adequate for 1 hour flight. Food very poor - not even sure what was in the sandwich!

Late departure but very comfortable. On both sectors MAN-BRU-MAN. Very polite staff. Would definitely choose them again. Outbound: Airbus A319 inbound AVRO RJ 45.

Flew BRU-VIE-BRU and the experience pretty much equalled to a low-cost airline. They do not even serve any water or juice. Staff in general quite cold I was completely ignored when boarding my flight to Vienna. Planes were rather old. Inefficient boarding. Overall experience is fine but knowing you have other options for less amount of money does not make Brussels Airlines a company to recommend.

I flew PRG-BRU and SN proved again to be the most expensive low cost I know. When people were boarding 5 minutes before scheduled departure I knew it was going to be delayed. It was eventually delayed one hour (only partially because of some problem with the towing truck). All food for purchase in Economy - that came with no surprise (unfortunately there is not much option between BRU-PRG so I have to fly with them occasionally) but the smell of food coming from "business" was not good (I sat in row 7). The reading light did not work and the plane interior felt old and dilapidated. When we were waiting (approx. 30min) for fixing the problem with the towing truck and the de-icing they did not bother to switch on the lights for people to read. The staff must be paid not to smile and to be rude.

Flew LHR-BRU-ABJ return in December on business class on way out flight was operated by FlyHi of Portugal without very low standard of business class old plane poor staff no in flight entertainment but at least some additional legroom and reasonable food. On return at check in was told "business class not up to usual standard" so I assumed it would be the same as outward leg. On entering the plane (again FlyHi) I found it was all economy. I am surprised Brussels Airlines don't have one spare plane to operate the service!

Flew BRU-VIE-BRU. I saw no difference between Brussels Airlines and a low-cost. Not even water offered. Old planes. Staff acting as if they were not there. Chaotic boarding in VIE. No mileage accrual with the lowest fare.

Flew BRU-JFK-BRU a few times in Business Class this year always a very pleasant experience. Great food quality very comfortable seas and almost always a friendly and motivated crew. I will not hesitate to book again in 2014 for my flights to JFK.

I was flying from Brussels to Abidjan / Cote d' Ivoire and back in December 2013. The original plane had broken down Brussels Airlines used a subcontracted charter - Hi fly on both trips. Despite a business upgrade on both flights only economy service with "business seats". Seats uncomfortable and not adjustable. Crew extremely unfriendly. Lounge in Abidjan a catastrophe. Flights in both directions delayed by about three hours the flight back starting around 3 am in the morning.

BRU-JFK A330-300 Business Class. Efficient check-in very friendly staff most comfortable seats superb lunch with excellent wines full box of Neuhaus pralines as present. Arrival on the dot. Only negative side of this flight: 1hr 15 queuing at US immigration but that is beyond airline's control. JFK-BRU A330-300 Business class cabin crew coped well with full house supper and wines on high level good full flat sleeping seats. Overall a most enjoyable experience recommended.

Washington-BRU on Nov 21st. Newly equipped Airbus for this flight. Perfectly on time. I am a frequent flyer of Brussels in Europe. The worse disappointment on this airbus is the poor comfort of the economy cabin. Compared to Lufthansa you seem to sit on a wooden bench! The video equipment is latest generation though the least as you can't manage to sleep!

BRU-MRS-BRU end of October Plane was an Avro RJ100. I sat on the first row so the leg space was very good. The dinner consisted of meat and vegetables (BRU-MRS) and of ravioli's (MRS-BRU). We also received a salad chocolates and a hot bread. The staff were very nice.

Flew SN 515 1 Nov 2013 evening service BRU-IAD. A very pleasant experience. Beautiful and clean Airbus 330-200. The ground staff as well as the cabin crew dedicated and professional. The meals were generous and served with a smile. A great flight and fully recommended.

I flew with Brussels from GVA via BRU to DKR and thereon from PNR via BRU to GVA. I have to admit that this was a very pleasant experience. The inflight personnel were very polite and helpful ready to attend to any request. The only question that they were unable to answer on my flight from PNR to GVA via BRU was which city would organize the Olympics of 2020 since I was flying back on that exact date. Having flown with SQ/LH/AF/TK/LX I would rate them equal to SQ business class.

Brussels-Dakar return in economy. Very pleasantly surprised. Smart new cabins on A330. Comfortable seats with adjustable headrests and best economy class legroom I encountered for a long time. Very tasty food outbound (nasty in-bound) no problem getting top-ups on drinks. Flights on time both ways cabin crew friendly and efficient. Brussels airport a much nicer place to be than Paris CDG the other main hub for Africa flights. Only let-down was the in-flight entertainment. It's a modern on-demand system with a nice big touch screen and useful USB port but choice of movies and music was poor and the flight map function too clever for its own good - it seemed to endlessly show places hundreds of miles away with silly captions like 'historical city of Venice' and only occasionally made it clear where you actually are!

I flew with Brussels airlines yesterday evening from Brussels to Venice. Short delay of 10 min flight quite empty so had two seats for myself. Aircraft looked old when choosing the seat via online check- in it showed an emergency row seat with extra legroom but there were no emergency exits in the middle of the plane. In economy light drinks and snacks only for purchase which I think is poor for a proper airline - especially when € 150 more expensive than Ryanair. Staff pleasant enough.

FLR-BRU 7th October. Checked in at 10.30 for this flight which was scheduled for departure at 12.30. At 12.30 no plane and announced a departure at 12.50 but at 12.50 still no plane. After a while we found out our plane landed in Pisa. Information was limited and unclear. At 14.30 we were bussed from Florence to Pisa (where we had to go through security once again). In Pisa our flight was not on the board but after a while we were called to the gate and finally took off at 16.20. Pilot excused for the delay and said he had to land in Pisa due to bad weather above Florence and he only had for 15 minutes spare fuel. I heard about limited fuel amounts with low cost carriers but prices at Brussels Airlines are all except low cost. As compensation for the almost 4 hour delay we were offered as compensation one free coffee tea water or soft drink! We were handed a menu as if we wanted some food we could buy this from the menu. I do not understand what Brussels Airlines is doing in the Star Alliance Group I am a frequent traveller but SN just always leaves me with very bad experiences. This flight certainly didn't make it any better and I will try to avoid them in the future as much as possible.

A big disappointment: Check in was a total disaster with a messy line up lasting for ages and inefficient attendants. Seating and staff service on board are like those of a low cost airline. Food and beverages were the only part of this flight that was not below average yet that does not help much when the whole journey is so uncomfortable.

12-15 September 2013 - MAN-BRU-MAN. Outbound flight was on behalf of Flybe Dash 8 - delayed by 40 mins plane interior bright. Flight attendants very helpful complimentary drinks and snacks provided on return journey also. Pleasantly surprised with seats - wide and plenty of leg room. Downside is that seats were bookable upon check - in online 24hrs prior to departure. Return journey from Brussels - Manchester - the departure gate was changed twice and on both occasions only notified 20 mins before we were due to depart. It was our first time using online check in - smooth transaction good inflight service. I would fly with Brussels Airlines in the future.

Flew round trip from BRU to JFK with Airbus A330-300 in general I was very happy with whole flight I am 196 cm tall and the legroom in economy cabin was excellent food as well as service on board was excellent too. I would highly recommended to fly with Brussels Airline and I will definitely fly with them again.

Flew BRU-PMO return this past week. Airline embraces a big "economy" tag charging for even drinks (a cool 3 Euro for a soda for example) and not allowing advance seat selection unless you pay extra. It also at least on what are considered "short" flights-and I'd suggest that the BRU-PMO route at 2.5 hours is pushing the limits of this-has some very thinly padded economy seats. No in-flight entertainment. But enough of the complaining: the planes were clean staff was professional baggage got delivered and best of all flights were on time. So a good experience and a recommendation.

Brussels Airlines canceled my flight from Washington Dulles to Brussels the day of departure and never notified me. I called the airline to confirm my seats in the afternoon. On the way to the airport my son saw that the airport website said it was canceled. I called the main Brussels Air # and the automated message said that it was on-time so we continued toward the airport. I decided to call back and talk to a person who said that yes it was canceled due to a mechanical fault and the plane had never left Brussels for the US. Thus when I called about the seats the airline already knew there was no plane but the agent who confirmed my seats didn't. I asked to be re-booked but was told that since my flight was booked through United I had to call them. After over an hour on the phone with United we got a flight to Paris the next day. Never made it Brussels and never booking on Brussels Airlines again.

BRU-IAD this past week in economy. Flew in A330 in Economy class. Seats were a bit cramped-as to be expected in Economy. In light entertainment was good; service was very good. Flight was on time and luggage arrived. Based on this experience would recommend for long-haul flight would fly again.

I flew Brussels Airlines on a code share trip with United (where I am a mileage plus platinum) and was very disappointed. Brussels Airlines employees don't care about customer service. They did not assign me a seat until I was at the airport and by then only a middle seat was available on a 6 hour trip to Yaound Cameroon. There is no customer service phone number that works so you can't even complain. Their service is below standard. By contrast on the return flight the United code share airline was Lufthansa who upgraded me to business class without my asking for it.

BRU-NCE-BRU: Flight booked using miles. Was booked in B.flex. Seats in the front of the plane free middle seat on both flights. Outbound flight was in the afternoon with tasty pizza and several drink services (received a couple of wines). Inbound flight was an early morning flight on which we received the typical monty's breakfast wrap. Neuhaus chocolates on both flights. Both flights arrived early. Only negative: long wait for the luggage in Brussels.

BRU-Porto. Despite checking in on-line the queues at Brussels were painfully slow and long with check in desks (particularly luggage drop off) woefully undermanned. The situation was not helped by the new weigh your luggage and print your own luggage tags check in desks which people appeared to be struggling with. Despite a late change of gate flight took off almost on time and was pretty uneventful. The A319 makes a nice change from the Avro 100s. Service was pretty perfunctory from the usual Brussels Airlines older hostesses who whilst being professional showed little real interest in passengers - and certainly not those in B lite economy! Brussels Airlines have become very expensive and I will only use them again if I can find a reasonably priced ticket and because they fly from Brussels (and not Charleroi!).

Brussels BRU - Moscow DME - Brussels BRU. Good service clean and modern cabin comfortable seats (even in economy) and good food and drinks. The chocolates you get with your coffee made by the prestigious Belgian brand Neuhaus is a nice touch. The crew handled a drunken passenger very professionally and correctly. No entertainment but short haul so not really necessary. In comparison to other airline companies fair price. Will fly again and would definitely recommend.

BRU-DME-BRU in b.light (lowest economy fare). Enjoyable flights on nearly full A320 aircraft. Comfortable seating and despite being in the lowest fare class a complimentary cold meal including pre-dinner drinks was served on this three hour flight. No in-flight entertainment. 45 minute delay on leaving Moscow no explanations given by ground staff. Excellent value.

Brussels - Toulouse in B.Flex. They have great staff at check-in at the gate and in the air! We were seated in the front of the cabin as we had a B.Flex ticket. We received a warm and tasty snack together with a drink. We had the choice between wine soft drinks beer coffee and tea. After the service the friendly purser asked if we would like to have an other drink. Before the descent the came with Neuhaus chocolates. Captain and purser were saying goodbye when we left the aircraft.

Flight from BRU to JFK A330-300. Everything was perfect and the staff really professional. Flight arrived on time and travel time not seems to long thanks to multiple "food time" and entertainment.

Prague via Brussels to Lisbon. We had bought our tickets several months before the trip. During that time the flights were changed at least 5 times. New departure was worse and worse. We chose the flight only because of the time of departure. From both noon or afternoon departures they changed to the first morning flights which was after 6 am from Prague for example. We did not agree they offered us to return money only or to take their stupid early flights. On time when they offered us to return money for tickets the price was about 100% higher. This is the only airline where staff do not say good morning and good-bye to passengers.

Toulouse to Brussels on 4 August 2013 was 3 hours late. I had a b-light ticket so expected no service (I live in Belgium and know the airline). However I found out entirely by chance that there was a delay - SN knew because the delay had started at the Brussels end - but there was no attempt to inform passengers at any time. The monitors announced boarding times and "Go to gate" at the normal time but no staff no plane. No attempt at any time by SN or other staff to inform or provide even water or a snack. When a bored lady appeared at the gate (the plane had landed at last) she treated the passengers' complaints/requests with bored derision. Same thing on board: a free drink as long as it was water or a Coke. I asked for a sandwich. Sure that will be 3 Euros please etc. Avoid this airline.

JFK-BRU upgrade in Business Class. JFK-BRU is a flagship route of Brussels Airlines featuring their new cabin. Seats in Business are excellent full flat bed with a lot of space. Actually gives an impression of more space than on the seats in diagonal you can find in many business class cabins (e.g. Air Canada). Food was very good decent choice of wine. Good to see Belgian items on the menu (even from JFK): spa water neuhaus pralines a taste of home abroad.

BRU-CPH return and BRU-BUD return c cabin 1 row only in all 4 legs either Avro or Airbus! Vile check in although Senator status. They seem to have a problem with lounges access in Europe. BRU lounge in the Schengen Terminal is always full packed and badly serviced! In other capitals the lounges are atrocious! Once on board staff are correct but not top notch. Bar service is ok but food is inedible. Seats need in all services either c or light or eco revamping like yesterday! In fact is the same seat although the policy one in - the middle free. Unfortunately they seem to be going down the drain. Heard they are a lot better with long distance services. Short and medium haul are just a laugh and they are not competitive on prices timetables nor service.

JFK-BRU-JFK in January 2013. Check in very quick both ways. Lufthansa Lounge at JFK was nothing to write home about however the Sunrise Lounge in BRU was very good. Seats are very comfortable and adjust to your body's sleeping position. Single seats in row 1 are best as you get the most room for your legs. IFE was pretty good. Food wise I ordered a special meal (Lacto-ovo vegetarian). Surprisingly the catering was better out of JFK. Lovely mozzarella pearl salad with tomatoes and cheese ravioli among other things plus a beautiful fruit plate and various cheeses for dessert. Standard breakfast tray with a warm croissant and yoghurt etc was simple and tasty. Catering out of BRU was disappointing. Served a vegan meal which did not suit my needs. Despite efforts to find alternatives the only thing that could be found was fruit. I was given an unopened bottle of champagne to take with me and was urged to complain which yielded 2000 miles. Service overall was pretty good. Would I recommend Brussels Airlines? Yes.

Flight b flex BRU-TLS and TLS-BRU. Baggage drop off in BRU complete chaos an arrogant (and rather stupid) young employee of Brussels airlines sent people to the baggage drop off queue for the Africa flights where the line was even much longer. No difference was made between b light and b flex passengers. Flight was OK in old Avrojet. Catering in b flex is a joke the same small pizza on both flights. Once the company named b flex the best economy class in Europe. Forget it. Only plus point: staff are extremely friendly.

We flew from Venice to Brussels this week on SN. The ticket was purchased with United Airlines as a Star Alliance code share (I am Star Alliance Gold). The paperwork clearly said "snack" - which I assumed to be a drink and light snack as Swiss Air provided us a few days earlier on another code share flight. However the flight attendant said we had to pay 3 Euro each for a bottle of water. He said I should have read the SN web site and not the code share ticket information which he said was wrong. Why should code share customers have to understand all this? I really just wanted some water for our child and decided on principle that I wouldn't give 3 Euros. SN is inconsistent with its star alliance competitors in Europe - I would not recommend them if you are buying code share flights.

Flew from Brussels to Kigali on 13 July and found the service to be very good. Food was tasty good selection of movies plane was very clean and seats comfortable. Only downside was the Brussels Airlines ground staff at Brussels Airport who are not very helpful.

BRU-TLV May 2013. C class cabin although using A319 on this route service was really bad food inedible and audio and video a shame. They need to get their act together in order to be a good airline with competitive service and pax satisfaction. Sorry but would not recommend although have reached Senator status.

I had the pleasure of flying SN 515 on 25 June BRU-IAD. From the check-in staff to the cabin crew all were more than professional. The cabin crew were outstanding! Never once did I have to ask or ring for them. The food was excellent and the wines perfect. The real charm was a large box of Belgian chocolates as a gift for being their guest. Highly recommended.

MAN-BRU-ATH. Can't say much about the first leg all I know that it was a Dash 8 the service was good and it was bumpy. The second leg was better. we were impressed with the service; that's all I can really say. It was the cheapest we could find.

SN 2624 HAM-BRU on 24 May 2013. SN 3816 LIS-BRU on 26 May 2013. SN 2629 BRU-HAM on 26 May 2013. Nice new Airbuses. Good Recaro seats throughout that provide ample legroom even in Economy for a 189 m tall person. Friendly staff and departure on time. A really bad downturn however is that in the lowest fare class not even a free soft drink is provided! Its not a no-frill airline but a full star-alliance member. On the second leg with TAP this was no problem even alcohol was served for free.

Low cost airline but without low cost. After 3 hours sitting on the plane the staff came and asked everybody whether anybody wanted to buy drinks! Credit card accepted. On a low cost airline like Ryanair I would understand this that's their low cost strategy. Brussels Airlines is an airline like Lufthansa Swiss and so on and are not cheaper at all. On all other airlines you get at least drink.

FRA-BRU-FIH and back in business class. Service in Business class improved a lot since last year! I find Brussels Airlines better than mother company Lufthansa. Service in Business class is almost at the same level of Swiss. They have great seats on board very good food and excellent staff at the gate and on board. I was greeted with a smile while entering the plane during the service and when I left the aircraft. The dinner service was quite good especially for a 6hr 30 min transatlantic flight. Brussels Airlines is a small but very nice company I will fly them again in the future!

BRU-JFK A330-300. The flagship route of SN but a decidedly mixed experience. While the seat pitch was excellent for Y and AVOD was decent food was pretty mediocre and staff service was poor even by American standards with rude flight attendants who ignored passengers and forgot the simplest requests.

Brussels-Venice-Brussels: both departures on time clean plane comfortable seats friendly staff both in Brussels and Venice prices on board reasonable. Excellent value and a cheap ticket.

LHR-BRU on A319. Plane was clean staff polite. I'm a big guy and legroom was really good. Would recommend!

BCN-BRU. I got a cheap ticket for this flight so I didn't expect a lot. Everything is just fair certainly not outstanding. No problem for a 2hrs flight.

Oslo-Brussels-Banjul. First time travelling with Brussels Airlines - certainly not the last! Enjoyed the service from Oslo with easy connection in Brussels. Most impressive though the service from Brussels-Banjul. Brand new aircraft. Very comfortable and relaxing. Staff did their utmost to serve passengers. Will use Brussels again. Only negative - the "pillows" attached to the seats. A little uncomfortable should have been a little bit softer.

I flew with this airline from Brussels to London. The check-in process was fine as was the bag drop too. Queue management was not very good at all and caused a few concerns to say the least. I found the cabin to be clean and tidy and in good order. The crew were pleasant and efficient if rather lacking in ability to deal with 3 rowdy passengers. I had the cheapest seating option and for a short flight it was tolerable!

I flew BRU-JFK-BRU in Business Class. From check-in to de-boarding the crew were very nice and service minded. The sunrise lounge in Brussels is great and offers a nice view. The new cabin is very nice and offers full flat beds. Flight was to short to try all the features. Great food and wines! Would recommend them and I will fly Brussels Airlines again.

FCO-BRU-OSL. Early bird flight out of Rome A320 boarded last and ignored assigned seat in crowded forward section aiming for empty row at back of plane. Ended up in last row. Excellent legroom! And recline! A pleasant surprise! Seats are the new light-weight paper-thin plastic buss-like product so many low-cost carriers adore - hence comfort is in accordance. But the legroom and the recline on the last row of this A320 was superb. Downside Cabin staff yapped without pause in aft galley for the duration of the flight. BRU-OSL: A146. Like stepping into a time-warp. 1994-style cabin (at best) but again great legroom and recline! All male cabin staff - friendly. If price is right would fly again - solely because of the ample legroom and comfy recline. Which are the only things that separates this carrier from below par low cost everyday standard air travel.

Brussels-Rome return. Good fare excellent flight new plane comfortable seats polite and helpful staff both flights left on time.

We boarded in Brussels (20-01-13) and sat in the chilly cabin for 5.5 hrs and waited before we finally departed. No free drinks or food served and very little information was given about the reason for the long delay. Once we landed in Copenhagen we were not informed that no ones luggage had been loaded onto the plane. Naturally everybody went to retrieve their luggage at the pickup area with the official information saying that our luggage would be arriving on the belts shortly. Everybody ended up waiting almost another 2 hours for their luggage to arrive with another plane with no official information given about the reason. So in conclusion: Brussels Airlines is poorly managed even down to the most basic services. I would much rather pay a bit more for my plane ticket next time around to avoid using Brussels Airline.

BRU-PRG Airbus A319. In business class the space between the seats (I was in the second row) was no more then in economy class. Food was nothing special 2 wraps and half a sandwich. I choose an airline for good quality at a good price so this was my last flight with Brussels. Service needs to improve!

BRU-NYC in Economy. Very nice experience over all. Check in and pre-boarding a bit confused but ok. Seat pitch very nice for economy and being quite tall really a plus. Cocktails and snacks served after take off followed by a quite good meal for economy. Followed by coffee and the and ice-cream. They could have come through the cabin with water more often and in general the cabin service was correct but somewhat reserved. In-flight entertainment quite good with personal screens and a nice selection. Altogether a very nice economy experience.

We flew from Brussels to Yaounde Cameroon. The plane developed engine trouble and Brussels Airlines kindly provided luncheon vouchers. When it became clear that our flight wasn't going anywhere we were bussed to a very nice hotel for an overnight stay and given dinner and breakfast. The flight took off the next morning without delay. The service was first rate and they even gave us chilled champagne in economy class! The food was hot and tasty the entertainment units were very good the seats were comfortable with more legroom than Air Canada and the cabin crew were friendly and accommodating. The return flight was just as good. It's Brussels Airlines for us in future!

SN 3292 TLV-BRU Mon 12 Nov 20122. SN 3291 BRU-TLV Fri 16 Nov 2012. Basically OK. The seats are fairly comfortable though I wish they would recline more service OK security good food bearable the main con being the lack of entertainment.

SN Brussels Airlines - C class Bristol Brussels. Terrible check in and boarding unused c class counter agent was a disgrace and rude. Not at all apologetic. Some golfers flying cattle class were checked in first. Wonder why? The whole process including "fast lane" is a laugh - a shame because later on all went well. SN were using BMI plane for this very short leg Bristol Brussels cabin service was quite ok smallest commercial pax plane I have ever boarded. Only me C pax in cabin Very experienced and pleasant crew - Bristol based. On time at arrival and luggage too. Would fly SN again and would recommend!

LHR-BRU-LHR. Almost empty on the way out almost at capacity on the way home. Both flights on time and although the seats were reasonably comfy the leg room was pretty tight. No inflight service for economy everything is for purchase but as it's only 45 minutes or so in the air this isn't a huge issue.

BRU-LHR on what was supposed to be a short flight but given the usual LHR delays arrived half an hour late. Basically no service onboard flight half-empty. Besides the free checked bag minimal difference from any true budget carrier. Comfortable seats clean interior nothing to recommend besides.

MXP-BRU. On time flight in economy flex class. Got snack and beverage. Cabin was clean and crew were helpful.

As a family traveling with a pair of baby twins we received a tremendous amount of help from the crew. My husband and I (and 8 month twin babies) traveled from New York to Hamburg via Brussels for 3 hours. We felt un-rushed between flights during our layover and onboard. Greeted with smiles and remained that way through the flight even holding my meal in the back until the babies fell asleep. Flight was full 8 hours and they made it comfortable for everyone.

Booked trip PRG-SXB via BRU return short connection (1 hr) confirmed as sufficient. Web check reminder came exactly 24 hrs before flight by e-mail. First leg delayed by technical reasons for about 30 mins. RJ100 not very clean sunshield broken. Upon my request the crew denied to arrange any fast transfer to connecting flight (hand baggage only). Despite the staff attitude and thanks to the same gate concourse in BRU I have just made the boarding. Second leg operated by Flybe crew but SN plane (Dash 8 Q400) only 20 pax on board small snack provided (opposite to the first leg). On return I tried successfully mobile webckeck but no one was able to answer in advance whether this will be accepted by the Strasbourg airport - I was recommended to check-in at the SXB though but on the spot was informed this is alright. Some 1 hour before departure it was clear that flight to BRU is delayed. I just managed to check Brussels airport website to find out that expected delay will result in missing the 1 hr connection to Prague (and having night in BRU and morning flight to PRG on the SN costs naturally). Immediately I received call from SN booking center with offer of replacement direct flight by CSA taking me home 2 hrs sooner than original schedule without additional charges and swiftly received new e-ticket and proceeded to check-in. Therefore despite not being in the same alliance as CSA SN has made great service on the return and will not hesitate to fly with them again.

NCE-BRU-NCE. Check-in efficient. A little delay due to a technical problem and a lost passenger inside the Nice Terminal. Economy seating quite spacious in an A319 and surprising amount of legroom. Food and drinks are for purchase however the choice offered and the quality proposed is largely worth the expense. Flight arrived with a 20 minute delay however the disembarking process went on quickly. As always at BRU bags tend to take some time to arrive but the labyrinth that gets you there does somehow reduce the sense of wait. Return flight even better. Same quality service as outbound without the delay in an A320. Worth both your money and your time. Even with buy-on- board food.

New York City to Bilbao Spain connecting through Brussels. The flights were wonderful - punctual check-in and boarding times excellent service from friendly staff very good beverage and food service. The entertainment on the flight New York to Brussels was great - each seat has their own screen and a good selection of films audio or games to choose from. On the flight Brussels to Bilbao (about 2 hours) we were served beverages and a warm meal. That just doesn't happen anymore on flights within the United States so it was a welcome surprise. No charge for anything in- flight - alcohol headphones pillows blankets. The way it used to be (and should be).

LHR-BRU-VNO.A319 to BRU then RJ100. Leg room better on RJ. Food and drink to buy. This is my only gripe as flights booked through Lufthansa.com but without Lufthansa service due to code share.

TXL-BRU-BJL-BRU-TXL. European flights in b.flex intercontinental ones in business class. Since I last flew Brussels Airlines in b.flex there has been a significant decline in service. A year ago you received a little tray with a salad a cold meal and hot bread rolls. Now it is down to a sandwich or a croissant depending on the time of day. European business class seemed to be down-graded too. In business you get now what you used to get in b.flex. Intercontinental flights in business class however were quite a different matter. On the way out to Banjul the plane was equipped with the new business-class seats. In one row the seating arrangement is 1-2-1 in the next 2-1-2. Beds are fully lie-flat beds now. Meals were of an excellent quality for airline food and flight attendants were attentive and constantly refilled your glasses. On the return to Brussels the cabin layout in business class was the old 2-2-2 seating so no lie-flat beds which was a pity as it was a night flight departing at 22.45 local time. Service was a bit rushed but then everyone was eager to get at least a couple of hours of sleep before breakfast was served at 5.45 CET.

BRU-MAD-BRU in b.light. Both flights on-time with friendly crew. Remarkable only a 2-minute wait for luggage in Madrid. Space extremely tight on nearly full B737-400 which makes for two very uncomfortable two-hour flights.

Brussels-Bilbao-Brussels on Avro 100 in b flex (economy plus service). Cabin crew on the outbound flight were great very warm and service was of a near business level (excellent food pre flight drink multiple drinks excellent for such a short flight). Inbound flight crew seemed more hurried and less interested but service was still superior to many other airlines. The airplane was getting a bit old but had a very comfortable 2-3 set up.

I am happy to note Brussels Airlines have renovated their Fleet providing more comfort for travellers. Return flight from Nice to Brussels in Business Class (A319) on 12th May was well run with a friendly and efficient crew. Afternoon snack was tasty and appreciated. This Airline is worth trying.

LYS-BRU-LHR first flight on Avro RJ100 second on Avro RJ85. Good flight though 2nd a little late due to aircraft late arrival. Both crews professional and friendly with interesting en-route information in 3 languages. Food and drinks prices correct despite limited choice. Good value but long transit in Brussels (4 hours). Luggage delivered quickly in LHR. Bus shuttle from aircraft to terminal in LHR unfortunately adds to the delay and no remarks from crew to the passenger in front of me who didn't put his seat in the upright position on landing apart from that a smooth flight.

BRU-BCN-BRU - B-light. On time. Online check-in is very efficient. I enjoyed the flight. Very friendly staff and attendants. A319 new recargo seats with enough legroom. Drinks and snacks available for an acceptable price.

BRU-MAN-BRU in b.light. Straightforward hassle-free lights. Outbound flight in nearly full RJ 100 return flight RJ 85. Easy mobile check-in no delays and remarkably no wait for luggage in BRU. Food for purchase menu totally uninspiring. Reasonable value for 137 euro return.

BRU-LHR and FCO-BRU. Avro RJ85 on first leg and 737-300 on second. Both aircraft looked tired old and in need of reconditioning. Brussels Airlines is really a low cost airline "dressed-up" as a major. Not a single cup of water offered onboard. At FCO hand luggage was weighted and as there were the 4 of us they forced us to move bits from hand luggage to checked baggage. As a frequent flyer I travel 3 times a year over the Atlantic and have flown many airlines but Brussels Airlines is at the bottom of my scale.

BRU-Toulouse-BRU in B Flex economy +. Both flights on time on the very old Avro 100s. Whilst glad to report that the Brussels Airlines crew still offer a fairly professional service the B Flex product is hardly attractive - a free drink and a 'snack' - a small packet of Doritos! A newspaper if you are lucky but no extra legroom. Best to buy a B light ticket and purchase drinks/food. Sadly I rarely use Brussels Airlines these days due to the unrealistic economy fares they offer on my regular routes and competition from the likes of Easyjet and Ryanair. They need to improve their product and their pricing.

BRU-BCN return in b-light. On time departure and arrival online check-in very efficient quick drop-off luggage in BRU friendly staff and attendants. Smooth flight enough legroom drinks and snacks available for a decent price. A very good experience.

We flew from Brussels to Seville in B.Flex economy plus. Check-in in Brussels was very fast and friendly at the dedicated B.Flex counters. Service onboard was very nice. We received a breakfast with complimentary drinks. Great staff. Looking forward to try their new business class on long haul!

BRU-BCN return. Both legs on Airbus A319 aircraft's with the new recaro seats. Seat pitch was however much better on the outbound then the inbound where it was charter style. This is unacceptable for a national carrier. Both flights arrived ahead of schedule.

BRU-LHR and MXP-BRU. First leg on A319 second leg on Avroliner. Both legs on time. Bus-to-aircraft used both ends at BRU as well as at MXP. Business Class has an amateur feel about it; especially on the second leg the crew were giggling like children and missed collecting hot towels. Small detail but makes an impact on how you feel about the experience. The gourmet food promised was anything but.

NCL-BRU-AGP-BRU-NCL in b-light (discount economy). Newcastle-Brussels sectors operated by BMI regional. Check-in online 24 hours before no queue for drop off. Outbound FA fairly surly but extremely bright and cheery on return. Coffee and waffle perfectly adequate. Fairly long trek at Brussels from non-Schengen to Schengen gates although little in the way of queues. Aircraft substitution and baggage reconciliation issues meant a fairly farcical situation at gate several duplicate seat assignments added to confusion although onboard crew were extremely efficient and apologetic. Ageing 737 into Malaga not particularly comfortable. Return on newer A319 with new slimline seats and all on time. Catering on BRU-AGP sectors was BoB which was fairly expensive. Overall very good service for the price and will certainly consider using SN again.

Early-morning Geneva-Brussels flight on A319. Comfortable slim line leather seats. Efficient and professional cabin crew. One complaint only: hot beverages unavailable due to water tank left empty because of extreme freezing temperatures in Geneva.

Prague to Brussels return. Travelling as a party of 7 and got a great fare. Outbound flight on a freezing Avro RJ100 - even the FA's had to wear coats in the cold cabin until the temperature rose to an acceptable level some time after takeoff. No complimentary service in b.light but that doesn't matter on a 1.5 hr flight especially when prices for snacks/drinks are quite reasonable. Return on a RJ85 30 min delay from BRU with no explanation given. Both aircraft clean with comfortable leather seats (2+3) and decent legroom for a regional jet.

Brussels to Dakar. On the outbound flight we only learned upon entering the lounge that this flight would not be operated by Brussels but by HiFly! Leg space was poor for a six-hour flight. The crew which consisted of Brussels and HiFly was nice but couldn't really change anything. Inflight entertainment was not available. Quite surprisingly (or not) it was the same for the return. If I can avoid it I will!

I fly BRS-BRU by Brussels Airlines (actually operated by BMI Regional) 3 or 4 times a year. The flights are good; punctuality excellent efficient online check-in comfortable seats and crew efficient. Frankly though they should be as the standard fare (BFlex) is over £600 for two one-hour flights. They claim a cheaper BLight fare exists but even booking 6 or 8 weeks in advance it never seems to be available. To add insult to injury after paying £600+ you are charged £5 to use a credit card that is just extortion. Premium fares and low-cost money grabbing tactics do not go well together.

One of the main problems of this airline is the inconsistency of its product. The fleet has been modernized in the last two or three years but they still dispose of many ancient B737s and Avros. Seat pitch is better than with many competitors but broken seats can be found much too often. FA's sometimes are overwhelmingly friendly but as a rule they are uninterested and rude. My last flight BRU-TXL-BRU was quite typical: Outbound flight on a relatively new A319 extremely unfriendly chief purser other FA's indifferent. Inbound on an old Avro but FAs very friendly. Unusually cordial welcome (and farewell) by the Captain and we arrived half an hour early. All bets are off with this airline - expect the best and the worst.

LHR-BRU return in B. Economy flex. On Airbus A319 and Avro RJ85. Economy flex is essentially economy class on a flexible ticket but has a few advantages. Fast track security is available at both Heathrow Terminal 1 and Brussels which is helpful at peak times. Seating is allocated with an empty middle seat if available which it was on both flights making it similar to business in that sense. Onboard there is complementary food - in the morning a rather bland cheese roll and a pain au chocolat in the afternoon it was two sandwiches and a cake. Still drinks included complementary wine and beer which is welcome. Overall reasonable for what is essentially a 50 minute flight with time built into the schedule to take into account expected delays at Heathrow. Competitively priced with BA on same route and the fully flexible Eurostar fares.

Brussels-Madrid-Brussels and Brussels-Berlin-Brussels in b-flex all in the same week. All flights on time plenty of legroom friendly staff price of beverages and snacks reasonable.

Flew Manchester to Brussels at 06.30 in economy class for business during the cold and snowy 2010 winter. I was expecting delays but check-in staff at the boarding gate had no information as to when the flight would be ready to depart. When finally on the Avro RJ85 aircraft we had to wait for the plane to be defrosted for over 45 mins and then we were put to the end of the queue for take-off. Flight attendants were ignorant and inattentive. Bad flight maybe due to the earliness of the flight and the bad weather. I do however stay loyal to Brussels Airlines due to their great brand image and other reviews.