Brussels Airlines

BRU-MAD. Booked two months in advance yet still relatively expensive compared to Iberia. Therefore expected a better onboard product which was a big mistake. No entertainment not even a newspaper food and drinks had to be paid for even for a glass of water. Staff not overly friendly but did their job. The flight departed and landed on time. Overall an okay airline but I am puzzled about their pricing strategy of maintaining full-service airline prices and delivering low cost product standards.

Dec 2011 Nairobi-Manchester via Brussels. Roomier than most airlines even in economy class but no individual inflight entertainment console just one for the whole area and no choice of movie etc. Food was good nice and hot and a good selection despite it being a diabetic meal. Breakfast was also good. Staff were friendly and helpful but check-in staff at Nairobi were not fantastic and gave me the wrong information about check-in time so I was left standing at the desk for 2 hours. These staff then turned out to be from a different airline. So far I'm happy with the service and value for money.

Geneva-Brussels. Bujumbura-Kigali. Brussels-Geneva. Brussels airlines is one of the few airlines flying these routes from Europe. Their business class product is average and given the lack of competition on these routes it is fine. The seats have seen better days not fully reclining so not the most comfortable. The entertainment system is not AVOD and not very good. The choices were limited. Catering is fine good wine selection and reasonable meals. FA's were friendly and professional. The lounges in Brussels airport are quite nice with good views on the runways plenty of light and a reasonable selection of snacks and drinks.

BRU-BKO return - Economy. 7 hours delayed arrival due to unforeseen schedule changes. Oral apology given not really acceptable for 7 hours delay. No vouchers no miles no meal provision as a token of apology. I tried this flight option because it is the newest airline to be added to Bamako and the cheap fare is what you pay for - cheap service! No VOD old seats and apparently a day trip to Ghana and Benin on the way to Mali.

Brussels to Yaounde was diverted to Douala then to Kinshasa and only then back to Yaounde without notice. I was told a letter was handed to passengers upon boarding in Brussels however I never received one. No announcements or apologies from the crew. Arrived with a delay of 8 hours. Service was poor food was bad. Due to the diversion to Kinshasa we were served the same sandwich twice. Toilets were constantly dirty entertainment poor with main screen only bad image and poor sound system.

A wonderful flight from BCN-BRU. Aircraft A319 was clean and the cabin comfortable. The ground staff in BCN were courteous friendly and handled check-in and boarding efficiently. Cabin crew were alert and professional. Food presentation was nice and the crew were always there to refresh and top off drinks. Highly recommended.

Fly frequently to Africa. Service onboard and at the airport is good often very good depending on the crew. Food and beverages are excellent and I always request diabetic food. The aircraft although well maintained seems to be old. They don't provide private screens to passengers only overhead monitors with general/sometimes boring entertainment.

BRU-TXL-BRU. Comfortable flights on full A319 in b.light economy. Very generous legroom on outbound flight (row 22). Buy-on-board catering only - reasonable prices but food not appealing. Announcements by purser very sloppy she was even mixing up languages. All male flight crew on return flight provided excellent service. Impressive and clear on-board announcements in four languages (not taped announcements). Both flights on-time. Baggage delayed in Brussels when carousel broke down for 15 minutes - no staff to be seen no announcements.

LHR-BRU-LHR. Used regularly for business travel and always receive a reasonable standard of service - no different to BA or BMI in all honesty. Some of the Avros are getting a little long in the tooth but the Airbus newer editions are fine. Quite expensive.

Brussels to Catania. Arrived early unpleasant check-in staff who appear obsessed with luggage weight then 2 hour delay where we were sat on the plane on a hot sunny day. Onboard staff not at all helpful. Excuse given for delay that the plane left Catania that morning with technical problems. They finally offered us a 1/2 glass of water. Ticket prices are dreadful.

A 2.5 hr flight from Malaga to Brussels. Aircraft was a 737-400 getting rather long in the tooth nowadays the seating cramped seemed more so than the A320s and Avro regional jets SN Brussels have in their fleet. The flight departed on time with good information from the flight deck. Cabin staff appeared aloof and disinterested 2 young men at the rear of the aircraft dancing and joking about behind the closed curtain one holding a small bottle upside down and imitating a singer. Asking for a coffee seemed to be a big effort and the attendant brought it reluctantly. Service levels seem to be hit and miss.

CPH-BRU. Cabin crew went through the motion of welcoming passengers. A noisy cabin was chided by the chief purser for making noise whilst she was trying to make an announcement. When she finally made the announcement she said "we warmly welcome you". Service was the worst I have experienced in Business on European airlines.

Yaoumde to Oslo. 24 hour delay departing from Yaounde. Check in took 2 hours. Child age 3 and parent were given separate seats. No help from anyone trying to get seats together. Upon arrival in Oslo luggage was lost - including child car seat. Took 3 days to arrive. Brussels Airlines refuses to pay compensation for delay and will pay only a fraction of costs incurred as a result of being stranded with no belongings for 3 days. Will never fly this airline again.

As the only airline operating direct flights from Europe to Bujumbura (Burundi) I have flown SN Brussels Airlines many times over the last 5 years. My experience is unpleasant because the cabin crew are unfriendly with poor customer care. No attention to passenger comfort at all. The Bujumbura Office is awful with staff who have a very bad attitude. They need to stop the low cost service at full cost prices.

I have flown Brussels airlines short haul regularly for work over the last 3 years. The planes are old and shabby. The Avro RJ fleet that is used for most flights are particularly awful. The check-in service is ok and the flight attendants polite but the fleet is old.

Athens to London via Brussels. They sent our baggage to France customer service is non-existent. The number provided is a baggage tracing company. Our baggage landed in Heathrow the day after but no one call to inform us. We called customer service and they kept saying its in France. The whole experience was not worth the money paid.

BRU-VIE in C. Dated B737. Clean but with ancient seats. Morning service so breakfast served but nothing to write home about. Professional and efficient cabin crew.

As I was going from Brussels to Cotonou I feared it might be an unpleasant experience. Luckily I was mistaken. Although flights to Africa tend to be chaotic and often delayed this wasn't the case. The flight itself was very pleasant I had a very comfortable seat in Business class combined with an excellent service and great meals. I especially remember the Neuhaus-chocolates and Leonidas ice cream thoughtful little extras. On the other hand inflight entertainment was rather poor but I remain having a positive about the flight.

At Brussels airport I missed my SAS flight to Zurich via Copenhagen. SAS has NO ticket office in Brussels and since I was asked to call a number in Sweden to rebook my flight by phone (what a great service indeed) I decided to cancel the whole thing and just by a new ticket back to Switzerland. I ended up on the 7.10pm flight to Geneva in an A320 with ultra light but confortable seats - leg room was great in ECO. Also the service and the late evening snack was really nice and enjoyable not like a prepacked sandwich or a peace of chocolate.

BCN-BRU Business Class. At the check-in gate they had merged the 2 fast bag drop counters and Business Class together. This was frustrating as most people check-in online these days so I had to wait a good 10 mins despite being a Business Class customer. At the check-in the airline had moved another passenger to their seat preference which resulted in my partner and I not being sat together despite the same Business Class booking. Once on board the old B737 was rather dated and there was no separation between Business and Economy. It felt like being on a Ryanair flight with a clear view down to the back of the plane. The only sign of separation was a small label a few seats back which said B.Flex class (Economy) starts here. The seats were standard Economy in 3x3 configuration. There was no attempt to at least relocate the armrests to use up the middle seat and provide a wider seat. The legroom was decent but it still felt tight. The cabin crew were polite and attentive and made up a bit for the disappointing check-in service and seating. Arrival into Brussels was fine. Though we had to wait about 10-15 mins for out bags to arrive after the first bag appeared on the carousel. This was once again frustrating as Business Class bags should get higher priority and were labelled with this sticker in Barcelona airport. I wouldn't recommend flying with Brussels airlines in Business Class (at least on short-haul). This is clearly not an area of focus for them and would save money and fly in Economy.

CPH-BRU-CTA return on b.flex economy+. Excellent flights and consistency with the product. Great leg room free newspapers catering full bar service and attentive cabin crew and informative cockpit crew.

Brussels from Lome Togo to Brussels in Business Class. After two months I had not been credited for the miles on my MileagePlus account. After complaining to United I found out that Brussels refused to credit the miles to me saying that the flight "is not a valid route." Apparently Brussels claims that they do not fly to Lome. The flight was operated with their plane their crew. They clearly fly to Lome. They should be ejected from Star Alliance.

Brussels to Geneva A319 economy class not much legroom but the empty seat beside me was a bonus. You have to pay for food / drinks but that is the case with many other non low-cost airlines too in economy class (such as Iberia / Aer Lingus etc). Staff were pleasant enough flight landed on time. Return flight from Geneva was in a newer A320 with more leg room. Again the staff were pleasant and flight departed on time and landed ahead of schedule.

Low Cost Service at full cost prices. Brussels Airlines charge you 4 Euro for a Muffin and they are quite rude at checkin and obsessed with their baggage weights. If I would like to fly Easyjet than I also would like to pay their price. But Easyjet service at Lufthansa prices? This is ridiculous.

FCO-BRU-FCO clean refurbished 737 kind crew. Competitive fare (93 Euros return) compared to Alitalia but no snack offered and poor legroom low-cost style.

GVA-BRU-MAN. On time service from Geneva short 1h flight with nothing distinguishing. Pleasant FA's. Disappointed by the lack of onboard service considering it is not a low cost carrier and fare wasn't cheapest. Departure from Brussels slightly early on empty Avro RJ plane quick and easy arrival into Manchester. Overall an average experience.

CPH-BRU-AGP in b.flex economy+. CPH-BRU excellent leg space and inflight meal complimentary bar service. BRU-AGP on B737-400 very tired interior but warm meal with full bar service.

CPH-BRU-Bujumbura. Excellent trip lots of space. Long haul new aircraft quite noisy cabin clean staff professional a bit rigid and no smile were noticed. Servings fairly frequent enough drinks. Serve even a good sparkling wine on economy class but only on day-flights. Food exceptionally good special request met to perfection. Good information from captain. Economy flex tickets do not provide additional benefits on board - there is just one monkey class on the long haul. Airline seems now to have finally decided to become a full service carrier and have dropped discount modality.

Brussels-Vilnius return clean Avro with decent seating. Flew B-Flex this time and offered a nice warm meal. Crew professional and language skills excellent. On Brussels Airlines you get what you pay for: B-Flex offers economy class with some extra perks (fast lane) B-Light are the cheaper fares. In B-Light you can buy drinks and snacks on board.

Brussels-Porto. B-light economy ticket for 100 euro return. Online check-in crashed but I got my seat (emergency exit). The plane was half-empty so nobody on seats next to me. Good flight but pity you have to pay extra for food or drinks. Strangely enough my Etihad Guest card was not accepted.

The flight to Zurich costs over €1200 in economy - a destination once served by Virgin Express for less than €100 return! This disgrace compounded with the fact that the Brussels Airlines plane is a very cramped old dirty plane!

BRU-TLV. Service ok plane on time but Brussels Airlines operates A319 on this route. This is a very cramped plane seat with small pitch and hard cushion. Almost impossible to sleep on this night flight. Business seat is a joke - at least fare was competitive.

Brussels to Philadelphia on Christmas eve or at least we tried. Brussels Airlines was supposed to get us to London so we could get our connection with US Airways. Due to weather conditions flight got cancelled. I am not complaining about the cancellation weather conditions are beyond anyone's control however I am complaining about the lack of information and help given to us from this point on. We were rebooked re-cancelled they lost our luggage on the way and there is no way to get through to their luggage tracing department they just do not answer any calls! When you send an email to their Baggage department you do not get an answer either let alone an automated message saying they received your mail! It does not stop there. Brussels Airlines changed my return flight to London with US Airways without consulting me and decided to change it to return to Brussels even though I live in London. I still to this day do not know why! They had to add a flight to my itinerary so I could get home to London. To this day I still do not have my luggage and have not been contacted once. My emails and calls remain unanswered. I have never had to face such problems in all my previous travels with any airlines.

Brussels to Bilbao on 25 December. No delays were indicated on the website nor at check-in. But when departure time arrived things got wrong. A 1 hour delay was announced. After a while change of gate and an airplane was there but no crew! On Xmas day there was not much traffic and runways were active. Some passenger had been going to the airport for the 3rd consecutive day due to cancellation linked to snow. A new 1 hour delay was announced with no clear indication that the flight would leave. There were children old people and a pregnant woman. We had to pressure and harrass the airline agents to get food vouchers as legislation provides for. Eventually we left with a 3 hour delay. Information was non0-existant. Flying with Brussels Airlines is a poor experience.

MXP-BRU. Very average at best. We were 45 minutes late leaving due to weather (ice) at MXP and will give them credit for the updates. Of course all had connections and this created havoc on the plane with questions from many passengers. Will say the Purser handled this with dignity and answered all with a good attitude. Surprised at the amount and size of carry on baggage that was allowed. This was a smaller plane and noticed many oversized pieces that were not able to fit any where. Many people had piled their pieces on empty seats and left them there. Nothing said by crew. No inflight service at all in my section. They did get me there and transferred my luggage so happy about that.

LHR-Bujumbura. Overall a very poor experience. Service and facilities on the ground in Brussels were very poor. I had to queue at the Brussels Airlines desk for an hour to get a boarding card whilst the sole employee dealt very slowly with the 2 or 3 people in front of me. On the flight seats were uncomfortable with limited leg room and very little recline. The inflight entertainment was near non-existent - at least the screen was so far away that it was impossible to watch. Food was average.

BRU-LFW/ACC-BRU. Mixed experience overall and not up to what I would expect. Online check-in did not work for either leg. Boarding in Brussels well organized in Accra was complete chaos with the airport trying to board three different flights through the same gate at roughly the same time. No information screens or announcements people milling around and gate agents shouting instructions but only managing to add to the confusion. The aircraft interiors were old with no PTVs and just a single screen at the front of each cabin. The food on the flight to Lome was horrible - worse than US-based airlines. The food on the flight back to Brussels was much better. Cabin crew were also variable with a few trying hard while others were disengaged and uninterested. But since the fare was the cheapest by far I got good value for my money overall.

Even though I had a low-cost ticket I enjoyed nice service in the old Sabena style on a flight BRU-Nice in A319. I was lucky to book two exit-row seats using online check in so plenty of space. Did not use the meal or drink service. Four stars not five.

Business Class seats are very average no flat bed position and not very comfortable if you happen to be tall. During our outward bound flight my seat (03C) malfunctioned and became immovable. I brought this to the attention of the crew and without apology was rudely informed that I should choose another vacant seat for the remainder of the flight. I found this unacceptable as there were no free seats accessible for myself and my wife to sit together. Eventually after complaining once more a member of the crew was able to correct the problem by resetting the mechanical unit under the chair. I would also add that the screen in front of my seat was also faulty cabin was dirty and the quality of the food was well below Business Class standard. On our return flight to Kigali before taking off we noticed that both our seats were malfunctioning and once again advised the flight crew. A member of the ground technical staff was called on board and together with the cabin crew attempted to repair the seats without success. At this stage we were politely asked if we would mind moving to the free seats one row behind. We complied with the request only to find that these seats (4A & 4C) were likewise not operational and were finally relocated to 4H & 4K. The crew on this flight were attentive apologetic and informed us that the problems with seats in Business Class are recurrent and assured us that a report would be filed. I personally bore the expense of upgrading our tickets to Business Class in order to enjoy a more comfortable and relaxed journey. Unfortunately this was not the case as we were troubled by the overall poor condition of the aircraft cabin and casual disregard for the comfort and safety of passengers by Brussels Airlines.

B-Flex (the Premium Eco) can be a good deal but be very careful never to take a codeshare flight. I did it with a flight to Lisbon using TAP and I must say that the website of Brussels Airlines is very misleading you would need a magnifier to note that this is a codeshare flight. As a consequence you are denied any of the B-Flex perks: staff at Brussels Airlines check-in does not even recognize you and send you to make the full queue at TAP check-in. You receive no fast track at the security. You receive no preferred seating no snack not even a drink. You are basically a simple economy passenger stupid enough to have paid a B-Flex fee instead of the cheapest economy fare. I got the Brussels Airlines flight on my return and then had nothing to complain I received all the perks and was quite happy of the flight. In my view the Brussels Airlines website is totally dishonest as even their confirmation told me about those perks I was not going to receive on the TAP flight.

Flew NCE-BRU and BRU-NCE b economy flex. Good onboard service with free coffee drinks and snacks Brussels Airport convenient and easy to use. All this with a low ticket price. A good choice also if you want to connect to Africa cheaply.

BRS-BRU return (twice). These flights are operated by bmi aircraft and crews. All flights on time or a little early. Embraer aircraft are a fairly small but I like them particularly if they are not full (only one of these four flights was nearly full); they are light smooth and the leg room is fine for a short flight. My one complaint is the price one of my trips was economy (B.Light) and the other economy plus (B.Light+). Although the latter was over twice the price (and even economy is not particularly cheap) there was virtually no difference in the quality of service - a bit more food and that is it. I believe the hand luggage weight limit is a bit higher but if you check-in online nobody knows. So my advice is buy the cheapest ticket; though as previous commentators have said that is not always possible.

BRU-NCL-BRU in 'b.light economy'. Booked tickets through their website and as usual the cheaper fares were sold out so ended up booking a rather expensive ticket. I used the online check in to Newcastle but when trying to check in online for the return flight to Brussels I got a message 'pick up boarding pass at airport' meaning I had to be even more early at Newcastle airport for the 6.25 morning flight. A positive point is flights between Brussels and Newcastle are operated for Brussels Airlines by BMI who fly Embraers on the route. These may not be the most comfortable planes but a lot better than the outdated AVRO's Brussels Airlines used for this route.

Travelled two days ago with an elderly disabled friend from Oslo to Brussels. The plane was twenty minutes late taking off - which was worrying as we had a short time connecting flight to catch in Brussels. To be fair Brussels Airlines put us in a car and dropped us "near" - their words - to the security check in. In reality it took twenty minutes to navigate through the confusing Brussels Airport and the extremely arrogant Belgian security staff. We just made our connecting flight in time. My disabled companion was extremely stressed and needed his heart medicine more than once.

Brussels to Entebbe via Kigali in business class. Seats standard business no possibility to lie flat and primitive video system (no VOD). Service excellent attentive sufficient number of attendants food extremely good. Wine list small but high quality wines in all a very nice trip.

BRU-LHR.Checked in online and walked straight to the gate. The bus driver didn't seem to know where the RJ100 was parked and drove us around almost every corner of the airport. The suitcase (even though it is within cabin luggage size limits) does not fit in the AVRO overhead lockers. Typically FA's place it in the front of the plane and hand it over when leaving the aircraft. Last week the flight to LHR was delayed by more than one hour There was no food no coffee no tea due to a strike at the catering company. When leaving the aircraft I asked for my luggage and was told to get it on the conveyor. After passing the IRIS scan instead of passport control (which is a real time saver in London) I could wait for over 30 minutes to receive my cabin luggage back. Usually SN Brussels Airlines has a very good staff and service but this time a was slightly disappointed.

NCL-BRU in Economy Flex. The small embraer plane is operated by BMI Regional. Very punctual service only one cabin crew each way but they were excellent. The food was good. My only gripe was that I wished I'd flown Economy and saved money. The seat is exactly the same as is the leg oom. In reality the extra money (which was considerable) is really for a newspaper a couple of drinks and a cold meal. If you are on a flight for less than two hours then I would recommend economy.

CPHBRU-BRS return in economy classflights on time. Cabin staff very service minded and helpful. Seat pitch more than adequate. Even though I had to pay for drinks and snacks the prices were OK food fresh and a good selection of Belgian beer. There's also diabtec friendly food and a vegetarian option. Only moment of irritation was transfer at BRU which when transferring from Schengen to Non-Schengen requires at least 25 mins of walking.

ATH to BRU in B-flex. ot stuck in ATH with so many others due to the volcano eruption - very well taken care of. Brussels Airlines arranged accomodation for us very well informed and promptly rebooked and sent home as soon as operations resumed. Very nice cabin crews in both directions.

MAD-BRU-NBO return with my Miles & More miles. Short haul flights on old 737s but cabins were clean and decent. We were on b-flex economy so were offered a meal which was nice. Long haul on A330-300 with nice pitch but no IFE which would have made a big difference and ok meals. Cabin crews very good except for NBO-BRU where more veteran FAs not so nice. Overall a reliable airline with acceptable service.

Brussels to Berlin in b-light and back in b-flex. Clean and comfortable Avro's with good legroom and wide seats (only 5 seats in a row). Crew friendly and with good language skills. Food in b-flex nothing to write home about but drinks of good quality and plentifull. Check- in in Brussels quick and easy thanks to my silver status with Miles and More. Completely other story at check-in in Berlin. One attendant only arrived two hours before departure and as there was only one row nobody cared about priority check-in for premium passengers. Unacceptable.

BRU-GVA-BRU in b.light. Outbound flight on nearly full Avro RJ 100. Only two FA's but very friendly service. Flight arrived on time. Return flight on ageing B737-300. Departure delayed due to late arrival of aircraft and further delays due to heavy traffic at GVA. Arrived in BRU one hour late. Only three FA's on this full evening flight very poor service. Maybe not if you were in business or b.flex (one third of all passengers). Sales of drinks and snacks in b.light by just one FA (what were the others up to?) started just two minutes before descent into BRU. Very rushed service as a result. Service in general mostly non-existant unfriendly and disinterested. Simply not good enough given the fact the return fare was EUR 250. Taped announcements very annoying. Live announcements in Dutch virtually incomprehensible.

I fly regularly between Porto and Gothenburg via Brussels with Brussels Airlines. The time table suits me the way you are treated is very good cabins are clean and comfortable and as far as service is concerned you get what you pay for. And the prices are very good compared with other options I have.

Problem of Brussels Airline is that they have to decide if they are a low cost or a standard airline. Low cost prices are not so low but if you are travelling at full price you are served like a low cost airline this applies in particular for ground services in the airport: long queues bad info personnel not trained to handle unexpected events such delays or cancellations and very few people at the help desks. Before from Brussels there was the choice between SN Brussels and Virgin Express both company were delivering good value for money - when they merged together they took the worst of both airlines and put it on the same plane!

The biggest problem of Brussels Airlines is that in a mostly small Avroliner cabin three classes are done. Passengers in business do not even have the privacy of a curtain. In business a very cheap champagne is offered. The meal service in so called B flex is usually rather poor - a company that started very good after the Sabena disaster as SN Brussels even offering hot croissants in economy now approach the level of a cheap carrier.

GVA-BRU-GVA on Brussels Airlines in B.Flex cabin. Airplane old 737-400 going to BRU and a B737-300 on the way back. Airplanes were showing their age but are ok. Seat pitch was ok in B.Flex class. Service was very good with a good snack full beverage service. Cabin crew were nice and multiligual. B.Flex product is very good - almost the same level as some other airlines business class. You can't access lounge for free but you are allowed to use fast lane at security at Brussels which is very good.

Had a B-Flex with Brussels Airlines. Plane was delayed 5 Hours because of snowfall in Sweden so we missed our connection flight. Our onward ticket with a 5-star airline got rebooked to a low cost airline (economy) with non-existent service. Also we had to pay for hotel 1 night in Brussels that Brussels Airline refused to pay. I cannot recommend this airline to anyone.

My wife and two kids left from Kinshasa to Toulouse via Brussels. The plane had three hours delay on arrival in Brussels and they missed the connecting flight. The next flights were full one was cancelled the last flight at night again did not take off. They refused hotel or any support claiming always there would soon be a flight. They slept on the floor in the airport. The next day same story no assistance no help - flights leaving to Toulouse booked out. She left finally at 6pm a delay of 36 hours in which no assistance or help whatsoever was given to them. Brussels should be ashamed their service is non existent.

BRU-OSL in economy class. Check in on-line and printed my boarding pass before arrival at the airport. Luggage drop off at a designated counter was quick and hustle free. Flight was on time. Staff friendly and helpful. Food available for purchase on board. Overall experience was quite positive except for a loud noise made by an old Avro RJ100 engines during the entire flight. If booked in advanced fares are normally affordable.

LIS-BRU. Brussels airlines is downgrading its product which is becoming low cost with old and tired 737s from former Virgin express with very cramped seats and one of the worse pitch. Inbound flight with TAP and you could size difference for seat comfort and overall package. Will try avoiding this company when possible until fleet is upgraded and they become more competitive. .

Brussels-Venice return. Worth noting that in theory BLight pax have less cabin baggage allowance than BFLEX and only the overhead lockers down to row 4/5 are large enough to hold a standard carry-on suitcase. So get on early and grab one of these lockers! Online check-in is a real bonus when flying at the crack of dawn. It meant I could take the first airport bus arriving at 05.35 go straight to security and arrive at gate A71 (somewhere near Mechelen) before loading started.

Tel Aviv to Brussels and on to Barcelona and back. All flights were on time - three on A319s and the other an Avro. Service polite friendly and efficient. Meals and refreshments were free and fine on longer legs. No videos or music was available. Price was keenest of all airlines on the dates travelled. All in all a good package with nothing meaningful to complain about.

CPH-BRU-CTA return in b.business. Champagne on boarding Cold meal CPH-BRU-CPH - and warm lunch BRU-CTA-BRU. Huge difference between service and attitude of crew which gave me an inconsistent impression. Satisfying experience - food was really good.

Brussels to Budapest B-Flex: seems the additional cost of B-Flex compared to B-Light is worth when you fly on a B737 as you have a probability to get the seat next to you free. However if you fly the Avro the flight is almost always full and you are in exactly the same cramped seats and suffer lack of hand luggage storage space like B-Light - so you pay much money for the privilege of a regular food tray and apple juice. I had to fly with my handbag under my feet and it was far from comfortable. SN Airlines is basically a no frills airline but to be fair they have good schedules and are timely.