Brussels Airlines

✅ Trip Verified | Brussels to Kigali in Economy on A330-200. Boarding was confusing: gate agents were yelling out rows to board but not many people could understand them because they couldn't here them. Otherwise, the flight was a smooth, physically and mentally. Snack of pretzels and crackers was served about 30 minutes after takeoff. Was okay, a bit dry though. After that, a drink service came, with a large variety of juices. Lunch was served about an 1 hour and 45 minutes after takeoff. Choice was Fish or Chicken, I choose Chicken. The meat was very tender, and was served with green beans, carrots, and potato wedges. The meal was also served with couscous salad, Brie cheese, whole wheat bread roll, butter, with lemon tart for desert. Delicious and filling meal. After lunch I napped for an hour, Seats with very comfortable, with flaps on the headrest to support your head and neck. Seat pitch was 32 inches(81 centimeters)very spacious. Seat width was about 17 inches(44 centimeters), so still not bad. Also watched a few movies and tv shows, selection was good but could be better. The magazine had lots of interesting articles so read, but I mostly read my own book. Halfway though the flight, we were served cookies and a drink service. About an 1 hour from landing in Kigali, we were served with a mushroom calzone for dinner, and another drink service. It was better than it looked, with soft crust and flavorful mushroom, though it was a little heavy on the stomach, would've enjoyed something a little more lighter, but I'm not complaining. Soon after, flight attendants served coffee and tea. Landed it Kigali 5 minutes late, but really wasn't a problem. Undoubtedly, the pros were the comfortable seat, good service, good food, and good selections of entertainment. Cons were the confusing boarding process, the aging cabin, and the late departure. To be honest, it was a great flight, would fly with Brussels Airlines again.

Not Verified | I have this evening flown from Manchester to Brussels to connect tomorrow morning with SN flight to Entebbe. Business Class. I fly a lot and have never felt so awfully treated. In Manchester, the boarding announcement called business passengers to board but a lot of people clustering around the gate were allowed to board and the 4 business passengers had to simply wait their turn. On arrival at Brussels, I first spent a time to find the lounge on pier B and when I arrived, it was just about closing. No other lounge available. I was directed to a quiet area with beds. When I arrived there, there were 2 beds, like beds in a refugee camp, and they were both occupied. As a passenger with no better choice of connection to Entebbe and paying 3 times the economy fare, I had to rest in the public area until 5 a.m., nothing to drink and eat all night. What a terrible treatment of premium passengers. I have never been to a capital international airport anywhere in the world where a business lounge closes with no respectable alternative for the price I paid. The airline agent suggested to go to the local Sheraton and I took this as an insult. Based on this experience, I shall never fly SN again or route through Brussels. Simply too terrible for words.

✅ Trip Verified | Toronto to Brussels. Excellent business-class. I had a good sleep quality in the comfortable lay-flat seat. I skipped dinner/breakfast since I wanted to sleep. Coffee was served during approach. Service was friendly.

✅ Trip Verified | Brussels to Madrid. Flight was delayed last minute, staff was very unenthusiastic, mid flight very severe turbulence occurred and flight attendant sounded scared when announcing to fasten our seatbelts. Once we landed there were technical issues with the gate causing us to have to sit on the plane for an extra 30 minutes. Might give this airline a second chance but did not impress me.

✅ Trip Verified | Toronto to Accra via Brussels. Highly recommend this airline for business class. I was lucky to get a 'throne' seat which offers more than enough space and very comfortable recline. Incredibly friendly and attentive service throughout and an overall very pleasant experience. Food was average to above average, but overall good. My only complaint is the very limited IFE selection that also seemed outdated. Other than that i would use Brussels Airlines again (and have so many times!).

✅ Trip Verified | Tel Aviv to Brussels. I am truly appalled by this airline. I will never choose to fly this airline again. They do not provide the minimal needs of the customers such as free water. After 3 hours of feeling very dehydrated and begging for water they provided a cup. I can't believe this is their policy on an international flight to have buy onboard in economy class. I am truly disgusted and disappointed.

✅ Trip Verified | Brussels to Geneva. I booked this flight for a good price one month in advance for a Business trip to Geneva. I arrived at the airport on time, and so did our aircraft, which was arriving from Heraklion (Arrived at the gate at 4pm and was scheduled to arrive at 4pm). At 4:45pm (instead of 4:25pm) we started the boarding. The lady at the boarding desk claimed that the late arrival of the previous flight was apparently the reason of the delay (really?). Boarding was extremely long and everyone was in the plane at 5:15pm (we were expected to take off at 4:50pm). The pilot then announced that we lost our slot in Brussels. Later on he announced we lost the one in Geneva. We took off at 6:15pm and landed at 7:10pm, with more than one hour delay, on a one hour flight. Punctuality is one of the most important aspect passengers look at, even more on short-haul flights. Aircraft was clean and the staff professional. My return flight to Brussels took off with a delay of 40min.

✅ Trip Verified | This flight was surprise for me. I flew with Brussel Airlines from Brussel to Milano with Sukhoj Superjet 100, the operator was Cityjet. The airplane was new and the seat comfortable. The crew was also very nice. This was early morning flight so during the flight almost everybody fell asleep. The flight was smooth and on time. I would like to fly with them again.

✅ Trip Verified | Venice to Brussels. Booked this flight, for a really good price. The online check in was a big struggle, had to re try about 5 times to get my boarding pass on the iphone. As well to see my reservation, as I had to add a suitcase it was often not working on the app, but just from the computer. Once at the airport, the ground staff was polite and basic, nothing special. The best thing is that they board your hand lugagge for free, so you don´t have to carry it around. The A319 was nice, I had good legroom, and I´m a tall person. Luckily i was not flying business cause the layout of it was not looking worth it. The staff in the plane was polite and friendly. What´s disappointing for a star alliance airline is that they are not providing a little snack for a two hours of flight.

Not Verified | Lisbon to Brussels. 8 hours before the flight got an SMS that the flight was canceled. After contacting the helpdesk an alternative: Amsterdam Schiphol and train to Brussels. The flight was 5 hours earlier than planned, but since we wanted to go home the same day, we decided to do so. Flight to Amsterdam delayed more than one hour. In Amsterdam it is not possible to take a suitcase because Brussels Airlines had put Brussels Airport as final destination on the flight tickets which was not recognized by the baggage service in Amsterdam. As a result, the train missed. Have to look for alternative: slow train that took 1 hour longer to pay 120 € yourself. Eventually arrived at Brussels at 1 am at night. The following day an official complaint was submitted. 1 week after returning home our suitcases got back, except our buggy that has never been found. After 3 weeks we received a call again to see whether the complaint had been received with the claim of the train costs and had already been dealt with. Nothing has been heard until today. 120 € and lost a buggy thanks to this company that profiles itself as "more reliable" than Ryanair. A disaster, never again for us. Vlucht Lissabon - Brussel. 8 uur voor de vlucht een sms gekregen dat de vlucht was afgelast. Na contacteren van de helpdesk een alternatief gekregen: Schiphol en trein naar Brussel. De vlucht was 5 uur eerder dan gepland maar aangezien we toch dezelfde dag naar huis wilden daarvoor gekozen. Vlucht naar Schiphol meer dan een uur vertraagd. In Schiphol koffers niet mee omdat Brussels Airlines als eindbestemming op de vliegtickets Brussels Railway had gezet wat niet werd herkend door de bagagedienst in Schiphol. Ten gevolge daarvan de trein gemist. Zelf alternatief moeten zoeken: stoptrein die er 1 uur langer over deed, zelf 120€ moeten betalen. Uiteindelijk om 1h ‘s nachts in brussel gearriveerd. De dag erop een officiële klacht ingediend. 1 week na thuiskomst onze koffers terug gekregen, behalve onze buggy die nooit is terug gevonden. Na 3 weken nog eens gebeld of de klacht met terugeisen van de treinkosten was ontvangen en reeds behandeld. Daar met een kluitje in het riet gestuurd geweest. Tot op heden nog steeds niks vernomen. 120€ en een buggy kwijt dankzij deze firma die zichzelf profileert als “betrouwbaarder” dan Ryanair. Een ramp, nooit meer voor ons.