Brussels Airlines

✅ Trip Verified | Freetown to London via Brussels with Brussels Airlines. Neither of my flights was particularly good. On the outbound flight I had paid for a specific seat in economy class, but the configuration of the actual plane was different than what appeared online, so they instead moved me to a bulkhead seat with no legroom. I ended up paying another $100 inflight to move up to their 'comfort plus' seats. These were very nice, comfortable and spacious, with large TV screens - and will soon be used as Premium Economy when the airline formally rolls out this new class of travel. On the return flight I had again paid for a 'comfort plus' seat, but greatly regretted it. The IFE in my seat wasn't working - nor was it on any of the seats in my row, or the row behind me. I had to ask the crew five times if they could reset it, finally they did, but nothing improved. At one stage one of the crew told me it was "impossible" that none of the IFE were working. The crew on my aisle were quite arrogant and unhelpful. Disappointed by my flights; next time I won't bother paying for any seat selection as I didn't benefit on either leg.

✅ Trip Verified | Catania to Manchester via Brussels. Both flights on time. Pay for catering available but not taken. Staff professional. Change at Brussels was straightforward, and luggage made it as well.

✅ Trip Verified | Brussels to Saint Petersburg. I am very disappointed with the flight. The pilot landed turbulently. The cabin crew took my order incorrectly. The seat is comfortable enough to sit. Brussels airport, which is the base of the airline, announces the gate late that I have to rush there, given there is a designated area for Brussels Airlines.

✅ Trip Verified | I'm somewhat disappointed with this flight. I flew from Vienna to London Via Brussels, and the service wasn't great. The first flight left on time, and we were soon airborne. However, my window seat was disappointing, as the window was very dirty, and it was hard to see out. The inflight service was efficient, apart from the fact that they didn't accept debit cards, and I had no other way to pay. The layover in Brussels was fairly uneventful, and I managed to grab a bite to eat. After a while, my gate was announced, and I headed to the gate. I got to the plane, and I realized it was the exact same plane, and I was sat on the exact same seat. Dirty window again. After takeoff, the inflight service began, and again I was unable to purchase anything. After a very short flight, we landed into Heathrow, and I was faced with a 55 minute line at immigration, so by the time I got out, I wasn't very happy. I personally wouldn't take this flight again. The service was ok I guess, but I would rather fly on a different airline, as I found the whole flight and crew quite cold, and I didn't really enjoy the flights.

✅ Trip Verified | Boarding process from Toronto to Brussels was good. They actually boarded the people at the back of the plane first, impressive. Once I got onboard and prepared for my flight I found that the phone jack in the arm rest had a connection issue as well at the USB port to charge my phone. It showed charging but and I checked up on it 4 times during the flight and it was not properly charging. Worn out electronic connections. To get full audio on my head phones I had to manually pull the conneciton to the right and this was very annoying for an entire flight. Watched one movie and gave up on the rest. Food on the Toronto - Brussels flight was very good. Seat comfort was ok on the longhaul but the Brussels to Athens flight was hard on the neck on the A321. The main reason for this review was that Brussels Airlines didn't have any service on the Brussels to Athens flight. I paid a full international ticket at full value and I expected a meal and drink service as Aegean Airlines would have privided if they did this specific code share. Not even service of a glass of water for over 2.75 hours flight to Athens is terrible. If you buy a budget airline ticket for 40 Euros to 80 Euros like Ryanair I can accept this but not a full fare ticket with multiple Star Alliance Providers.

✅ Trip Verified | Tel Aviv to Brussels. Horrible service. Even water costs money. Snacks cost money. On the cheapest plan, there is no way to change your flight, not even for a fee. There is absolutely no cancellation refund (except for taxes). I contacted customer service. They were of absolutely no use. I would strongly advise considering an alternative.

✅ Trip Verified | I am a weekly traveller from Brussels to Nice return. Since two years Brussels Airlines is achieving in 85 % of the flights a delay of min 30 min to min 60 min. If you have to believe the cabin staff it seems always someone else fault of the delay. Writing Complain letters is useless since you always get the same letter back (automized). Its a lack of respect for the consumer. Shame on you Brussels Airlines! You used to be a premium air carrier, now not even a low budget.

✅ Trip Verified | Brussels to Lisbon. Very poor company. When they are not late, they will make sure that you pay (45€) for your trolley by stating it is not the right size. Their standard size is not standard and many of the bags you’ll buy as cabin luggage won’t fit. Most of the time you will end-up both paying and late. Service is inexistant. Food and drinks of very poor quality but very high price.

✅ Trip Verified | Copenhagen to Vilnius via Brussels. The trip was delayed by twenty minutes, but this was handled professionally by staff. Nice clean aircraft with good legroom. The food served was good, both with regards to quality and quantity. Cabin staff very attentive and jolly. As far as I am concerned this may be one of the best Business Class airlines in Europe, and the price was fair to what I got.

✅ Trip Verified | Copenhagen to Brussels. Not flying again with Brussels Airlines. After having a flight delayed for 5 hours due to operational reasons they refused to give me compensation. A colleague on the same flight, via a third party received the compensation. I did it the right way, via Brussels Airlines website. Brussels Airlines ignores my emails and calls, having done this for 2 months.