| Geneva to Venice via Brussels. One of the worst lost baggage experience ever. It is one thing losing your luggage - but the follow up process has been even worse. The flight from Geneva to Brussels was delayed by more than 1.5 hours, leaving only 40 minutes for the transit to the plane for Venice. In Brussels, we repeatedly checked with the ground staff whether the luggage has been transferred on time. The gates for landing from Geneva and boarding for Venice were only 2 gates apart. The ground crew confirmed the baggage had been transferred, but we found on arrival in Venice that the baggage had not been loaded onto the flight. This in itself is a bad experience but worse was to come. The luggage tracking screen kept on showing that the luggage was still being traced for more than 12 hours. When I called the airline at the number provided, the person at the other end asked me to detail everything I had in the luggage - to the minutest detail. I felt it to be a very invasive procedure, and when I asked why he was asking such questions he said the baggage tag may have fallen off meaning the airport staff will need to open the luggage to verify the luggage as the one that had gone missing. I have lost my luggage on countless flights and airlines but never have I been faced with such obtrusive and uncalled for questions. The guy could not tell me where the luggage was, what I should do to follow it up, and when I asked about claims procedures he said that was not his business and I should call another line. What's the point of having a call line if the person can't handle any of the complaint process? Big lesson learned - avoid Brussels airlines at all cost (reading the reviews here losing luggage seems to be a very natural part of their flights), and avoid Brussels airport at all cost. Lastly, do not expect anything from the customer service of Brussels airlines if you lose your luggage!