✅ Trip Verified
| I have waited four months to post this for reasons that will become apparent. I was scheduled to fly on the evening flight from Birmingham to Brussels in June, the flight was cancelled at 4 hours notice and after I had left for the airport. When I arrived I was told 'you are booked on the 10.40 flight tomorrow'; strange as there is no 10.40 flight normally. I was offered no explanation for the cancellation and when I asked was told it was 'crewing problems'. I asked if I could go on the 06.15 flight next morning, they seemed surprised I knew about this and was told three times that 'it is already overbooked by four passengers'. I then asked what I was supposed to do for the night and told to go home; I pointed out that I lived a two hour drive from the airport and was very reluctantly booked into a hotel. On arriving at the airport the next morning I discovered that the 06.15 flight had also been cancelled, so two flights, one of which was 'overbooked', cancelled. A surprise then that the 10.40 flight was only just over half full. The result of all this is that I was delayed by 17 hours and missed a meeting that I should have attended. We now come to the really shameful part of this whole story. I contacted Brussels Airlines they day after my return from Brussels to claim the €250 compensation that they are legally required to pay delayed passengers. After six weeks and several emails I was told that I was due €250 and that I could expect payment in '4-6 weeks' - funny, when I paid my fare it took about 10 seconds. Well, six weeks has passed and guess what, no payment. I was also told that my original flight had been cancelled for 'technical reasons' and passenger safety; strange that they didn't mention that at the airport. I have been flying with Brussels Airlines and its predecessors SABENA and SN Brussels for over 25 years; they have always been at the poor end of the scale but this recent experience is a new low, they have nothing but contempt for their customers.Just for information, I paid £315 for the two one-hour flights between Birmingham and Brussels (by no means the lowest price I have paid over the years): for this I got no refreshments, no hold baggage - nothing except an economy seat. I am pleased to report that the response of passengers when cabin crew came round asking if we would like to buy a coffee and a snack was as you might expect. I have flown with around 80 airlines around the world, including several 'low cost' airlines, I would rather go with any of them before Brussels Airlines.