| They somehow managed to lose all our check-in bags (4 whole bags). They left them all in Paris. Their online system did not have accurate updates, so we had to rely on calling the hotline even a few hours to check on the status of our suitcases. Not as much as an email, even when they had finally located our luggage. Mind you, we were moving internationally and had all our belongings in those four suitcases. When they finally managed to find our suitcases, they said we would receive them the next day. The next day we called every few hours (since again they send no email notifications, and the website does not have up-to-date status ( it still said they were searching for our suitcases)). Suitcases finally arrive at Brussels Airport at 12:35 pm, and we were told they were to be dispatched (through the courier) at 5:30 pm, and we would receive them in the evening. After 5:30 pm, we called the courier to see when he would be arriving at our place so we can be sure we don't miss him. The courier informs us he was never given any bags for us. This airline company had 5 whole hours to hand them the bags and could not manage to get even that right. We called the hotline again and spoke to an agent who could not even explain why our bags were still in Brussels Airport, nor could anyone we spoke to tell us what exactly happened and why our bags were left in Paris in the first place. We suggested going to pick up the bags ourselves because at this point we had a meeting and there were important items in the bags we needed in order to prepare for the same. We asked the agent whether we could pick the bags up ourselves and be reimbursed for our Uber fare to and from the airport for the purpose of picking up our luggage. He said we would. I asked again, and he confirmed, stating we would only have to fill out a form, and we would then be reimbursed. So we did just that, filled out the form, and you guessed it! They have some cock and bull excuse as to why they will not be reimbursing us for our fair. They also refused to reimburse us for two of the luggage which they destroyed in the whole process. Luggags that had only been used twice prior to this trip. If incompetence was a company, this would be it.