✅ Trip Verified
| Budapest to Brussels. This airline has traditional prices but service levels below those of low-cost ones: there are no extra benefits, just extra problems. I flew with them for 3 times so far in the past two months, between Brussels and Budapest. First time (28th Oct.) we were near the end of the boarding queue with my colleagues, so they took our carry-on baggage on the plane to be put in the cargo hold. After landing, they never turned up on the carousel at Zaventem, until the indication appeared that there is no more luggage coming. We went to their desk at the baggage area, and after making some calls, they said that our items will turn up eventually on another carousel. They did indeed, about half an hour later. The second time (1st Dec.) we departed from Budapest an hour late. There was no apparent reason, boarding was completed on time. What is more, we landed with even MORE delay, which is quite an achievement since arrival times are normally pessimistic. Last time (6th Dec.), when returning from Brussels, by the time of the gate announcement, it was already displayed that we would leave 50 minutes late because of previous delays. At least that remained constant, and we left at the indicated time. I realize that some of these events may not be the fault of the airline, but the overall image is not great. The staff apologized every time, but we didn't get any kind of compensation for all these delays, even though our company is a regular customer (that might change now that we realized that flying with WizzAir and taking a shuttle to/from Charleroi might still be faster, cheaper and more reliable).