Brussels Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 517 reviews
5/10
3 star Skytrax Rating
Filter Reviews by :
Show
3/10

"Shocking service on arrival"

(United Kingdom)

Trip Verified | Shocking service on arrival from London Heathrow. An attendant shouted at the arriving passengers all African passengers this way. We were literally herded like cattle to one terminal. There was one very basic canteen serving hot drinks in polystyrene cups. I asked a very rude attendant if I could go to the main part of the airport to shop and enjoy a meal. He pointed at a "No Entry' sign and walked away.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Brussels
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"Staff were friendly"

(Netherlands)

Trip Verified | Brussels Airlines is very similar to Austrian Airlines: slimline seats, buy on board catering but having the benefit of flying to major cities. Anything else is just subpar. Staff were friendly and the food wasn't bad actually.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteYerevan to Brussels
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"this flight was a real bargain"

(Netherlands)

Trip Verified | With 130 euros for two, just hand luggage, this flight was a real bargain. I liked the fact that Brussels Airlines sticks to group boarding. Also disembarking is row by row and crew sees upon it. Adequate seating, snacks at reasonable prices, announcements in Dutch, French and English, and an on time performance, even with a delayed departure on the inbound flight. Didn't like the endless walk to and from the gate at Brussels Airport though. But all in all very good.
AircraftA319
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBrussels to Marseille
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"Food options (all paid) rather limited"

(France)

Trip Verified | Flight was smooth. Aircraft clean and crew very friendly. Food options (all paid) rather limited. Lounge at Marseille has significantly improved its offer, and space. On the other hand, lounge at BRU (sponsored by LEXUS) was dirty, food was ugly, non-healthy and barely edible. Usual features (Belgian chocolates, etc) were not available any more. A stunning decadence.
AircraftA319
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMarseille to Brussels
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"Food served was rather minimalist"

(Belgium)

Trip Verified | Boarding at Frankfurt was on time but without priority boarding for business class passengers. Food served was rather minimalist but tasted well; far better than the ‘Foodmaker’ salads they used to serve. Unfortunately the cutlery on Brussels Airlines flights is nowadays bamboo cutlery which doesn’t give a pleasant feeling when eating. Why can’t they serve meals with metal cutlery in business class as other airlines do. They serve champagne in business class; a cheap one (Duval Leroy) but luckily one that tastes quite well. I was offered several refills by the SN crew which on this flight was surprisingly friendly where often SN crews can be really grumpy
AircraftA319
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteFrankfurt to Brussels
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"below the standards of other airlines"

(Belgium)

Trip Verified | Check in was smooth and arrival and departure on time. Cabin crew was cool and uninterested. We sat at the first row and had a bit more legroom but seat pitch of the entire cabin is the same standard economy seat pitch. No difference in seat between business and economy as well as no divider curtain; only a movable sign marked ‘ECONOMY’ placed on the back of the last business class seat. Meal wasn’t great but at least better than what it used to be until recent with the uninspired Foodmaker cardboard boxes. Only good thing is they serve real champagne (it’s a cheap one but it’s drinkable though) and you get a small box of Neuhaus chocolates. Given the price paid not really value for money and overall below the standards of other airlines on European routes in business class
AircraftA319
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteLisbon to Brussels
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
4/10

"4h 20 mins flight without a meal"

(Belgium)

Not Verified | The boarding was very easy The crew was lovely but that was the only good thing about this flight. It was a 4h 20 mins flight without a meal. The legroom was not good. And Yerevan is the only destination above the 2h without the option to buy a hot meal
AircraftA319
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBrussel to Yerevan
Date FlownOctober 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

Brussels Airlines customer review

(Belgium)

Trip Verified | It was one of the worst flight i did in the whole of my life, I got the last seat in the airplane the seat was directly in front of the WC and next to the service area on the airplane so you can imagine how annoying this seat the hand of the chair was broken. For the covid checking EU certificate all the companies check it before boarding the plane, except Brussels Airlines - I had to go to the office to get the boarding pass from them because they don't let me check in online. Bad experience i don't recommend. Notice : if you have travel document check carefully which seat they will give you..
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBarcelona to Brussels
Date FlownOctober 2021
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"I recommend Brussels Airlines"

(Germany)

Trip Verified | I recommend Brussels Airlines. The food and entertainment on board might not be the best in the market, but the company's staff is amazing and willing to fly the extra mile to fulfill customers' needs.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMilan to Douala via Brussels
Date FlownSeptember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"didn't ask nor check our Vaccination certificates"

(Belgium)

Trip Verified | Check in at BRU airport went smooth. The check in agent even didn't ask nor check our Vaccination certificates or necessary docs for Spain. Boarding well on time and smooth. Greeted by very friendly cabin crew. Emergency exit seats, space and comfort ok for a 4h30 flight. No inflight entertainment available. Crew passed 2 times with trolley to buy food and drinks. Have the impression that the selection of snacks is severely limited with Corona, and this for a 4hrs 30mins flight. Captain gave information before take off and before landing. Flight was on time
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBrussels to Tenerife
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes