British Airways customer review
C Tyler (United Kingdom)
When we booked our holiday to Barbados I was really pleased to see we were flying with British Airways as they have a good reputation. Sadly our experiences put a lie to this. As part of the service they offer BA allow you to either pay an expensive premium to choose your seats in advance or you can log onto their website for free 24 hours in advance. I tried to do this several times without success and finally rang the helpline number suggested. After a 14 minute call at premium rate the call operator (whose grasp of English wasn't great) was unable to advise about the problem nor manually book our seats and could offer nothing more constructive than “keep trying”. I rang the complaints line (still premium rate) and other than a better grasp of English was still unable to assist in any way. Both operators assured me that they would sort it all at the Airport. So in view of this we arranged to arrive at the airport early. We entered our details online to find that even though there were only 2 of us we weren't sat together or even on the same row. By now my wife – who is a nervous flyer – was in tears! We then sought assistance and had to queue but eventually we're allocated 2 seats together. As they were free I don't know why these weren't given originally – however given our further experiences – maybe they don't like using them? I have flown long haul before and found that you always get a more generous allocation of space particularly shoulder and legroom. Sadly British Airways don't appear to follow this doctrine. The legroom was adequate however as soon as the woman in front reclined her seat I had about 4 inches between the front of my nose and the back of her seat. As my TV screen is in the back of this seat it made trying to watch the screen extremely difficult. I managed to watch 1 film however this brought on a headache so I was forced to stop. I would love to see what regulations BA have to follow regarding VDU viewing however in a work environment this would be banned without question. The final disappointment came when the food was distributed. I had the Thai Chicken which was over-cooked so that the rice was cremated to the top and bottom of the container whilst my wife had the cottage pie which tasted of plastic. She didn't eat hers. I ate mine but had a stomach upset for the following 48 hours. All in all this was an experience I do not want to repeat and I shall certainly not fly British Airways by choice in the future! We didn't have these problems with Sri Lanka Airlines.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Steve Adolfo (United Kingdom)
Travelling as a family of 4 (2 adults and 2 young children) from London to Boston I hoped there wouldn't be a problem sitting together in the 4 middle seats. I had not paid to reserve my seat as I had never had to pay extra before while flying with Emirates Singapore or Cathay Pacific. The seats allocated at check in were 3 on the left (A/B/C). My wife sat with the kids while I had to sit in the row behind. The seats could not be changed at check in or on the plane. It seemed ridiculous that we were not allocated the logical place for a family of 4 in the middle of the plane even though my flight had been booked 5 months in advance. I warned the stewardess that the situation would be difficult for my family for the staff and the passengers around as this proved when my 3 year old cried as he wanted to sit next to me. I had to swap seats with my wife a couple of times during the flight it was a stressful flight. On the return flight I reluctantly paid extra (£23 x 4) to make sure we got the 4 middle seats. The journey was less stressful but my wife had her own issues as she couldn't recline as the passenger behind was too tall and refused to move his legs (he should have paid and extra £23 and reserved a seat with more leg room). My wife complained to the steward as the passenger refused to let my wife recline he was made to move to a different seat. In conclusion I found staff were generally friendly but didn't exert themselves on service the food was okay but the entertainment system was dated it didn't have any games and the screen kept freezing. It seems the flight services to USA are not up to the same standard as flying to the Middle East or the Far East as British Airways had failed in comparison at all levels when compared with the other airlines mentioned earlier - my last experience to the USA was with American Airlines and that was worse than BA. The main disappointing issue with BA is definitely having to pay extra for choosing your seat. If you are travelling with a family of 4 and you want to guarantee you sit together you have to pay an extra £200 on top of the original cost of the return ticket this felt more like the additional charges of Ryanair!
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
R Vincent (United Kingdom)
Flew to Vegas on 8th May and dismayed at the standard. Filthy seat back in front of me dismissed with a shrug by a steward. Only choice of meal was a lemon pasta although some food wrapped up in foil was brought with 3 chicken meals to share between 6 of us. Sandwiches crisps and nuts etc were refused when requested as an alternative; we were told by the stewardess not to sit in the area we did (around row 31) as it normally happened. The worst part though was aloof staff who actually come over as rude.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
David Worcester (United Kingdom)
LCY-SNN-JFK-LCY BA001 and 004. Quick check in and fast track security although I had to show my boarding pass to get expedited. Gate 24 lounge with a view of our aircraft and a glass of champagne. Quick boarding nice welcome by a familiar face. Cabin has stood up well and is as fresh as it was on introduction. Starter choice to Shannon now replaced by a selection of canapes served on a plate. USA immigration straight forward and soon back on the aircraft but the airport is soulless. Once in the air salad drinks and a choice of mains. I had the curry which was excellent followed by chocolate fondant smothered in chocloate sauce - bliss. Later on the Friday 001 flight which departs at 1245 as opposed to 0945 they serve supper rather than afternoon tea. This was a plate of cold cuts and samosas.Tasty.Quick disembarkation lovely crew. Return on 004 Sunday evening supper in the busy Galleries dining room. then quick boarding on this full 31/32 flight. Supper served to those who wanted it and then a full hot English breakfast option or a bag to go. Bussed to the arrivals hall and immigration and then home in 15 minutes. Excellent crew and flight.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
D Leston (United Kingdom)
MIA-LHR in World Traveller on a 747-400. After having flown 3 consecutive legs on AA (and having been pleasantly surprised) I wasn't sure how an old BA 747 would measure up but aircraft was spotless and in full working order. Crew were friendly and helpful. The food was pretty good and the IFE far better than AA.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Marlene Miller (United States)
On a recent vacation from Sacramento to Paris some friends and I had a terrible experience with another airline and had some trepidation about our return flight from Paris to Sacramento. We did however choose British Airways for the return flight and none of us had flown with them before. I am happy to report that the experience was totally different. Our flight was delayed by an hour which did effect our layover and did rush us to our next flight but we had a cushion of 2 hours layover so we were ok. On the flight the seats were more comfortable more leg room less noisy better entertainment due to screens on seats in front of you and the access to the bathroom was much easier to navigate. We also had seats relatively together which the other airline refused to offer us even though we had made the reservation months in advance. Their screen was so far ahead I couldn't see it and it offered only one choice. The staff was very kind to hydrate us frequently and gave us plenty to eat and it was all very palatable. I will definitely recommend British Airways for International flights to my friends.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Kathleen Osborne (United Kingdom)
I should be in a nice hotel in Romania instead 9 hours after I arrived in Heathrow courtesy of British Airways I am still in Heathrow heading back to Glasgow! The 7am flight went well 10/10 for getting me from Glasgow to London. The connecting flight to Bucharest was delayed by more than an hour which meant I wouldn't get my connecting flight to Timisoara. I duly went to customer services (waited 50 mins) who offered to get me to Timisoara tomorrow about 3pm as the last flight on 9/5/14 was fully booked. They offered to put me up in a hotel in Bucharest but were not able to book one. Having waited 50 mins at a BA desk where apparently there was nothing they could do to check availability of a hotel in Bucharest I was not filled with confidence. Since I was going out for only 48 hours and would miss a large part of my meeting I decided to go back to Glasgow. I was booked on the 15.50 to Glasgow and given a slip of paper with all the details and told to go to the gate when it was called as they would know all about the booking as it was on the computer. Told my boarding pass was sorted. They hadn't sorted it and I got a lecture about what I needed to do in future. There was no way I was getting on the flight told that I should be grateful as they were doing me a favour putting me on the 6.50pm flight. Told to go back to the service desk and wait in the queue again!
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Jeff Suykerbuyk (Belgium)
2/5/2014 BRU-LHR-JFK. Short flight in business from Brussels to Heathrow was how a short business always has to be: excellent crew decent food flight was on time. Flight from LHR to JFK started in perfect conditions: First lounge in Terminal 5 (as a gold member) with excellent champagne and food and place. Boarding was smooth with helpful crew a nice drink to welcome us on board and to relax and a nice smile. In one word the start of a perfect flight in a full cabin landing on time in New York. This is how it always should be.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
S Snehal (India)
While different people have different experiences I wanted to share that I have mixed reviews both are great - one can be used as feedback while the other for pat on BA's backs! I was traveling BLR-LHR-SFO route on 9th of May 2014. The first flight from BLR-LHR was chaotic and as mentioned by others on this site most food options were exhausted by the end of the flight. I don't complain because I got my food choice. The flight staff had some really courteous people while some were pretty snobbish. The second flight is really what's worth mentioning - it was the most cheerful flight I have been on! The flight attendants were entertaining the pains of being on a second leg of a 24 hr journey was not felt. BA 287 flying on 9th May 2014 - fantastic flight. Food was okay - I loved the Lily O Brien chocolate mousse! Entertainment - its high time BA upgrades its entertainment systems. The audio was lousy and nothing was clear or audible even on the highest volume against the aircraft sounds.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Kathleen Kirby (United Kingdom)
Once again a good flight from LHR to Warsaw in an A320. Cabin crew were very efficient and friendly on both outbound and inbound flights. I was tempted to upgrade for £72 when I booked the flights but decided not to due to the good catering service on the flight and the shortish journey. The wraps have been replaced by a flat bread sandwich which is much better! Looking forward to my next flight!
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | N/A |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
