British Airways

GIG-LHR B773 Newly refurbished cabin. Seats were good and comfortable food was reasonable and entertainment was great HD screen with many options.

LHR-DEL. RTN Club World. Excellent service on both sectors and found that middle seats are good for companions. I found the rearward seating disconcerting but was otherwise comfortable. Flight crews were excellent. I would agree with aisle passengers that they must find the need to reach across them at service times irritating.

Flew BA from Toronto to New Delhi via London in Premium Economy class in August. First leg was on a 787 plane was nice but definitely does not have nearly enough toilets on board. Premium Economy passengers have quite a walk to the nearest lavatory (bad bad design). On board service was very good staff were great food was good. Next leg from London to New Delhi was on a 777 much better in my opinion that the Dreamliner primarily as it has better toilet facilities. Again staff and service were top notch. Our return trip in October was made with our newborn baby. If anything the service was even better than on our first leg. Thankfully we had a 777 on both legs and not the Dreamliner. Staff were incredibly helpful and accommodating making a fuss about the baby and really always there to help. Again the food and beverage service was very good. The seat reclining buttons were a bit stiff but other than that the seats were OK not excellent but definitely comfortable enough. Considering that I hadn't flown BA for over ten years before these flights (due to bad service) I was really pleasantly surprised by the improved level of service provided by the airline. Yes being in Premium Economy helped but I was very satisfied comparing it to Virgin Atlantic's Premium Economy which I have regularly used. Well done BA you made a trip that we were dreading actually quite a pleasant experience and I'm likely to fly BA again now.

Round-trip IAD-LHR in early October and it was one of the best trips I've taken. The seat may be the same size as on US carriers but it felt a lot larger. I was stunned to be served a free cocktail and a free bottle of wine with dinner which was a totally edible chicken casserole in one direction and a surprisingly good chicken curry in the other direction. I was also pleased to get a blanket and headphones (though I had my own). US carriers don't give squat to economy passengers and I was delighted. Service was the quickest most efficient I've ever seen on an airplane. Loved the entertainment system. Even the boarding process was seriously well organized with separate lines and doors for each section of the plane. This was about as painless as it could possibly have been. I will never fly an American carrier to Europe again. I also got a good deal at a little over $700 as fall is a down season.

Arrived at Gatwick to find out that our pre-paid for assigned seats could not be honoured due to an aircraft change. Instead of three rows of seats A and B we were now slung across a single row with 4 middle seats and an aisle/window seat despite having requested and paid for the seat reservations 11 months ago. To make matters worse Prem Economy passengers had been bumped up to Club World and were enjoying A/B seats - total joke. Food was OK crew were friendly enough but I will never travel BA again due to the absolute neglect or consideration for their premium customers. Goodbye BA Executive Club and good riddance BA. How the once mighty have fallen.

Flew from London to Calgary. The seats in the new Dreamliner are awful. It was bad enough sitting in the seat but when the person in front of me lowered his seat it became impossible. His seat was right on my legs that shows how little room there is on these planes. Staff started serving meals all of a sudden went by about 7 or 8 rows of us and forgot to come back to feed us.

BA176 JFK to Heathrow 13 October 2014. The outward flight had been so awful so the return surely could not be any worse. How wrong I was. Arrived at business check-in at JFK terminal 7. No staff at desk. Boarding pass printed at machine but had to wait nearly twenty minutes to check luggage. Agent was rude and unhelpful. Onto the BA lounge. Sagging shabby seats and no food except crisps. On asking the receptionist where the food was I was told passengers normally use the much advertised "pre-boarding supper" facility. Asked when this opened and was told it was not operating. Eventually some badly cut sandwiches and lumps of cheese with crackers appeared. No hot food was available. Two hours before departure the flight was posted as four minutes late. No further information was posted. When I asked for an update thirty minutes before scheduled take-off I was told there would be an announcement shortly. Eventually a barely audible announcement came that the plane was now boarding. The departures board had not been updated so premium passengers were forced to shuffle along with those in the main cabin. Onboard after presenting my boarding pass I was given a grunted down there with no indication as to which side of the plane I was seated. On reflection late boarding may have been a blessing. I lost count of the times I was knocked by oversized and heavy hand luggage. Eventually the safety demonstration was played on the IFE system. The sound was inaudible. Surely a safety hazard. Similarly all announcements from the cockpit went unheard. We took off one hour and fifteen minutes late with no explanation given for the delay. The wine selection was very limited on the flight as was the menu two choices of main course and only one dessert - I asked if I could have the advertised ice cream snack for desert to be told there was none on board. Food was barely edible. Service was poor. The cabin crew seemed intent on throwing trays round as fast as possible. My salad was served with desert (which I did not want) on the tray. The main course was overcooked beef near raw vegetables. I was made to feel a nuisance when I asked for a second glass of wine. The narrow seat converted to a narrow and not very comfortable bed. Other carriers provide mattresses and duvets. BA seem to think a tacky blanket will do. The whole service has been downgraded to the standards I would expect in economy class. The nicieties that used to mark business flights have been lost in the pursuit of profit. Given that BA charge far more that their competitors for this route I was thoroughly disappointed. I will not use any BA flight again if there is an alternative available.

Very impressed with Premium Economy on BA Sydney to Heathrow and return. Nice also to have an unsolicited upgrade to Business on return Singapore to Sydney.

A319 Barcelona to Heathrow Business no announcements for boarding so missed any chance of priority boarding. Why pay extra for something you are not going to get! Cabin service slow - over an hour until meal served had to ask for another drink as only 1 small bottle given. They also ran out of the main choice meal and the cabin was not full had second choice meal and this was cold. To Fly to Serve - I think not. Terrible service for an airline that is supposed to pride itself on service.

BA213 Heathrow to Boston 29/09/14 B747. There was nothing at all to commend this flight. I have had better comfort and service on low cost carriers. The seats must be the narrowest in class for any major airline. The business lounge at Heathrow is not well signed and awkwardly placed at the top of escalators. At 0830 in the morning the tables were overflowing with used crockery and waste food. When staff did appear they did a very cursory clearing job. Never once in two hours did I see any of the sticky tables being wiped down. On boarding I was neither shown to my seat nor addressed by name as I have been on other airlines. When I asked for assistance in putting my hand luggage in the overhead locker - I was told in no uncertain terms staff were not allowed to help. Again I have always had help on business flights on other airlines. In the air the level of discomfort rose as those in the inside seats were forced to jump over my out stretched legs and cabin staff leant over me to serve the inside seats. The level of service could not remotely be considered acceptable for the price paid. Add in poor food and IFE and decision to avoid BA flights in future was made for me.