British Airways customer review
S Tilton (United Kingdom)
Flight LGW to TFS in Business. Like another reviewer found the new business cabin to be 'sardine class'. Seats now thin and uncomfortable especially for a four hour short-haul narrower and with materially less leg-room than before the same as economy. Now it is not possible to read a newspaper without turning at an angle to the middle seat and is impossible to work at a laptop as there is simply not enough room. One wants to like and use BA but this really is hit wicket in the club cabin. Unusually in my experience one of the FAs was rather disinterested in providing the usual club service too.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Ed Warren (United Kingdom)
Flew LGW - MCO 26th October. Was a bit worried about BA after a lot of mixed reviews. Found the whole experience great. We were travelling with a 4 month old and the crew were faultless. So helpful and caring as they could tell we were nervous about disturbing other club world passengers. Food good - fresh and tasty. Entertainment not really used due to entertaining daughter! Left and arrived on time - BA lounge Gatwick fine but thought was a bit small. Bought 2 return flights and baby seat for under £3k in BA sale so good on cost. Well done BA and thank you.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
M J Brust (United States)
Took BA flight 289 from LHR to PHX 10/27/2014. Very tired 747 with daily service to PHX. Entertainment system wasn't functioning. Only offer was to move to one row from toilets and a complaint card to fill out. Staff just going through the motions. No more BA for me and changing terminals is a nightmare in LHR and will avoid all costs.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
L Channon (United Kingdom)
Went to BKK via Heathrow on 26th October. Was all excited to be flying back to Thailand. I know direct flights are better but longer but thought flying with the UK flag carrier I was going to get a good flight. Well to be honest I was disappointed - I was at least expecting to be able to charge a phone onboard only to be told only in business class. Most other airlines have this facility in economy. No menus for food and 2 options and same with breakfast. Drinks were limited to soft and only wine and beer. Inflight entertainment was poor at best and was bored witless with films I have seen before or had no interest in. Even the documentaries were all BBC which were ok. Music was equally lacklustre and limited. Only saving grace was the seat I was in and that was the only positive aspect despite the fact there was a baby crying most of the time. Sorry BA. I was expecting a good experience but felt let down and disappointed.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
A Thompson (United Kingdom)
Gatwick to Marrakech and back. Bag drop was fast gate was peaceful boarding on time and orderly all staff very pleasant refreshments good and landed on time. Return almost identical just a little late landing after a technical delay taking off. Well worth paying for a quality airline for a 3 hour flight.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
K Nicol (United Kingdom)
LAX to LHR - 25 Oct 2014. I agree with other reviewers that Business Class on the A380 is too crowded. I am a frequent business traveller to LAX and if I had the choice I would rather be on the upper deck of the 747. The seats and small storage drawer (if you are on the aisle) feel cheap. Service levels seem to be dropping in terms of drinks before dinner (1 instead of 2) and no attention to top up during the meal. My main course of fish was inedible due to being overcooked. The staff seem grumpy about the smaller galley size (can't blame them). We flew First on the outbound to LAX which of course was better although the cabin feels quite sterile. Considering switching to Virgin.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
A Price (United Kingdom)
Toronto to London Heathrow - 26/10/14. After reading how the 747's are really starting to show their age I opted to fly this return route on board the new 787 that BA has to offer. The outbound flight in economy a week earlier had been great food and entertainment was good staff very pleasant but it was a bit of a tight squeeze in the seats I think a 2-3-2 configuration would work a bit better. I arrived at Pearson Airport Terminal 3 booked to return to London in World Traveller Plus. Visited the Premium Plaza Lounge nice and comfy but nothing special. Boarding was really rather chaotic but I was delighted to be upgraded to Business Class at the gate! Seat 3F was a good aisle seat very comfortable spacious plenty of storage space and close to the toilets which I find more useful than bothersome there was never any queue to use them that could've disturbed me. Cabin crew were superb and attentive always addressing by name and happy to help with any queries and requests. The drinks service and the quality of the food was excellent beef tenderloin followed by lemon tart and well presented. Whilst I generally struggle to sleep on flights I found the flat bed very comfortable indeed especially with the mood lighting on this night flight. Breakfast a fruit salad and selection of pastries was again very pleasant to start the morning. On time departure and arrival from Gate C66 at T5 through border control and luggage collected took just 25 minutes. Overall highly impressive from British Airways would absolutely use Club World again.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
L Hunt (United Kingdom)
I have after years of loyalty finally had it with BA. Every flight is late the catering gets worse and worse and the attitude of the crew has also deteriorated. I have taken 5 flights in 2 months and every single sector has been late. Even the crew in first class have no idea what "service" means - I have to ask for things 2 or 3 times I am not offered anything unless I ask the food is inedible (they tried to serve me a poached egg which I could have played squash with) they ran out of bottled water in a flight out of LHR I cannot find any flights when I can use my free companion voucher or use my miles to upgrade. they won't even allow my PA to deal my flights for me. it just seems the rules and attitude of their management has become so far removed from their promise To Fly to Serve.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
J Hertz (Denmark)
GIG-LHR B773 Newly refurbished cabin. Seats were good and comfortable food was reasonable and entertainment was great HD screen with many options.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
E Smyth (United Kingdom)
LHR-DEL. RTN Club World. Excellent service on both sectors and found that middle seats are good for companions. I found the rearward seating disconcerting but was otherwise comfortable. Flight crews were excellent. I would agree with aisle passengers that they must find the need to reach across them at service times irritating.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
