British Airways customer review
Desai Naveen (United States)
Worst experience from Bangalore to Heathrow - delayed and connecting flight from LHR to San Diego was missed. They put us on a flight to Chicago with seats in the middle of Premium Economy. We had booked bassinet seats on our missed flight. Chicago to San Diego on United - seats were not together. Overall a pathetic experience. Would never travel with BA.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
C Cutts (United Kingdom)
BA268 LAX-LHR seat WT+ on the A380. Check in was quick as was security and the Oneworld lounge at TBI is pretty good although very crowded. Boarding pretty quick on a packed flight. I found the crew seating and PTV to be consistent and very good. Flight left more or less on time and landed 30 min early at T5 bags seemed to take ages coming off but a pretty good flight. I don't know what has happened to BA's food offering in WT+ but it has gone down hill recently the 2nd meal wasn't worth serving otherwise good service on a very nice aircraft.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
C Polson (Australia)
BA 0027 ex London HR to Hong Kong which departed 30/9/14. Hong Kong to London Sector on 17/9/14. Inedible food lukewarm drinks cabin staff unsmiling and standard of personal grooming very low toilets were horrible- no loo paper or hand towels half way through 13 hour flight. It was a relief to get onto Cathay Pacific flight for next stage of my journey. How can two airlines be so different? British Airways is a disgrace.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Garreth Elston (Canada)
Flew BA from Toronto to New Delhi via London in Premium Economy class in August. First leg was on a 787 plane was nice but definitely does not have nearly enough toilets on board. Premium Economy passengers have quite a walk to the nearest lavatory (bad bad design). On board service was very good staff were great food was good. Next leg from London to New Delhi was on a 777 much better in my opinion that the Dreamliner primarily as it has better toilet facilities. Again staff and service were top notch. Our return trip in October was made with our newborn baby. If anything the service was even better than on our first leg. Thankfully we had a 777 on both legs and not the Dreamliner. Staff were incredibly helpful and accommodating making a fuss about the baby and really always there to help. Again the food and beverage service was very good. The seat reclining buttons were a bit stiff but other than that the seats were OK not excellent but definitely comfortable enough. Considering that I hadn't flown BA for over ten years before these flights (due to bad service) I was really pleasantly surprised by the improved level of service provided by the airline. Yes being in Premium Economy helped but I was very satisfied comparing it to Virgin Atlantic's Premium Economy which I have regularly used. Well done BA you made a trip that we were dreading actually quite a pleasant experience and I'm likely to fly BA again now.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
C Cutts (United Kingdom)
BA285 LHR-SFO seat 13a in WT+ on a pretty old 747-400 check in and security at T5 very quick I used the lounge at T5-B which was nice and close to the gate flight departed and arrived 1hr late. Crew very good the seat PTV and food not the best on this flight. I've used BA a lot over the past 2 years and find them pretty consistent although I've also noticed that service along with seats PTV of course is much nicer on the newer A380s or the 777-300s so it's worth choosing your aircraft. Otherwise ok flight.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Richard Hodges (United Kingdom)
LHR-IAD-LHR 29/9 and return 13/10. We booked our original flights on WTP on the A380 and B777 both fitted with the revamped World Traveller Plus - far more comfortable than the old style WTP with an infinitely better IFE system. So guess how pleased I was when BA changed the aircraft on both flights to the now very aged and decrepit B747's with the old style WTP. The 747's really should be pensioned off and replaced with A380's - they are old grimy and falling to pieces. Our B747 was filthy. The catering on the way out to Washington was not too bad - a half decent fillet steak. On the way back beef again but nowhere near as nice and a truly horrible pathetic cold hard croissant and jam that passed for breakfast. Inedible and disgraceful. Good grief BA can't you even pop them in the microwave for 10 seconds? The good points: both flights were on time and the FA's were OK. That's it. This would almost be acceptable except for the final insult - charging for choosing your seat after confirmation of the flight. This is cheap nickel and dime low cost airline stuff and not what you should expect from the nation's flag bearing airline. No other major airline that I regularly use does this - not even small ones like Bangkok Airlines or United Express. It is shameful - even our American friends who flew BA back to Chicago were dumbfounded. You expect it on Ryanair or other low cost outfits but this really shouldn't happen on your national airline. I recommend BA but with enormous reservations - try to book on the B777 or A380 and if you don't need to choose your seat before check in you'll be OK.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
B Kavanagh (Australia)
Very impressed with Premium Economy on BA Sydney to Heathrow and return. Nice also to have an unsolicited upgrade to Business on return Singapore to Sydney.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
John Ritchie (United Kingdom)
Aberdeen-Heathrow-Miami and return World Traveller Plus (premium economy). Received a text from BA at 0600 that our 09:30 ABZ-LHR flight had been cancelled which would impact upon the US flight. Phoned the helpline as suggested. Utterly useless options provided by their staff which was weighted towards a ticket refund - no use for a family holiday. Made unsuitable suggestions including can you get to Aberdeen for the 7:30 flight (it was 7am and had now spent 1hr on phone to them). Gave up and just went to the airport. Fortunately BA staff there were excellent and got me on next flight to Heathrow despite breaching their own min of 1 hour requirement for connections. Flight to London was good with good service leather seats. Cabin crew facilitated us getting off plane first and BA staff member met us to get us to next gate ASAP for Miami flight. Service centre useless but face to face staff great. LHR-MIA flight. Aircraft a 747 was old and tatty and WT+ seats were rubbish in comparison to Virgin product that I have experienced. Not that comfortable. Seat back TV is same as economy namely 4" across tiny but selection was ok and seats are fabric and didn't seem that much better than economy. Food (beef) was outstanding for aircraft food. Staff were pretty good. Aircraft on time. Return journey much the same but staff were better. Conclusion is that face to face staff great food great. But needs a modern fleet - our 747 was really aged and their world traveller plus product needs work with hindsight probably would have just travelled economy as leg room wasn't that much more. If you take a iPad to watch movies and are not tall economy would do the job. Their helpline needs to be addressed. Clue being in the title - HELPline. Would fly BA again but would think about their WT+ option carefully.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Philip Clacher (Australia)
Don't even think about flying on this airline. Booked paid for and confirmed last February for a premium economy flight Singapore to Sydney for last Saturday. When I checked in at Changi the check-in staff member told me the incoming flight from London was overbooked and I was downgraded to economy (against my wishes obviously). I would never have booked BA but for the premium economy offering so huge disappointment. GB75 compensation is simply not good enough. Add to that the economy meal was inedible (what did they do to the seafood curry). Never again.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Christopher Neep (United Kingdom)
LHR to YVR. September 29 2014. I've been a loyal BA passenger for years but after three recent flights that's not going to be the case any more. How BA have the audacity to screen 'BA A Very British Airline' on their IFE is beyond me! While the film chronicles the supposed high standards and rigorous staff selection and training the reality is altogether different. The food on BA85 LHR to YVR was atrocious - dried chicken sitting in a dubious brown 'sauce'. The service was unsmiling unhelpful and inattentive. BA used to have a good IFE selection. Not anymore! Very unimaginative selection of films TV and audio programs. I've recently travelled on Qantas and Air Canada on long haul and both carriers far superior to BA. Air Canada has significantly improved it's standards.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
