British Airways customer review
James Walters (United States)
SAN-MUC for a conference. I hold Oneworld Sapphire status yet the BA website didn't recognize and wanted to charge me for advanced seat assignments. After several phone calls with no solution BA finally called American Airlines to verify my status and assigned my seats in advance. Check in at SAN was cramped and disorganized. No offer to upgrade to the next class of service (biz class was only 1/4 full). Lounge was amazing! Boarded the 777-200 3 class service. The plane was outdated. No outlets to charge iPhone/iPad. PVOD screen was slightly bigger than an iPhone 6 screen. PVOD control on the inside of the seat. One slight move and the volume or channel changed. Very frustrating. The cabin crew clearly couldn't care less about the passengers. Meal service wasn't started until 2 hours after take off - very slow. Seats were hard and chipped and broken. I'll never fly the SAN-LHR route again with this equipment. I had better expectations. Turkish and ANZ premium economy are significantly better. However I switched back to Oneworld and don't have many choices. BA needs to up their game if they expect to remain competitive in the global world. AA is even better in economy.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Tony Banwait (United States)
SFO-LHR-SFO in Premium Economy in December 2014. Outbound flight - an older 747-400 showing signs of age. Crew not too friendly and were not seen after dinner service. Only one drink offered. Quite impressed with dinner filet of beef which I believe was from Club menu. Breakfast sadly was a cold croissant and jam. Return flight much better with attentive crew. Double dose of drink was a nice start. Again served a filet of beef from Club menu which was very good. Older 747-400s need retiring very soon. Premium economy seats are ok but get cramped after a few hours of sitting.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Robert Wright (United Kingdom)
TPA - LGW on Dec 10th in PE. BA have total monopoly on the London/Tampa rout and don't they know it. I fly this about every six weeks or so normally in Club World but sometimes in Premium just due to the huge price variance. The quality of the planes on this route but more importantly the service and staff attitude are way below the standard you would expect and this trip was no exception. Old plane miserable arrogant staff and poor service. I pray every time I fly that another carrier will take up a slot at Tampa as it's a growing airport and when they do BA will definitely lose my business and I suspect many others.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
L Jarvis (Australia)
JFK-LHR B747. Brilliant flight - namely because of the flight attendants. They were really friendly - not hurried in what they were doing and seemed genuine. The product on this older 747 wasn't great. It was nice having the extra room and smaller cabin in Premium Economy - but the TV screen was tiny and you could tell it was just an out of date aircraft and needed updating! Food was absolutely excellent - beautiful lamb cutlet and beef cheek - best food I've had on an aircraft. Quick flight - reasonably comfortable and would definitely fly again!
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Robert Davidson (United Kingdom)
BGI-LGW Premium Economy August 2014. Silver Tier Status. Older plane with older version of BA PE seat. Adequate leg room though. Cabin crew barely visible for the 8 hour flight and quite short tempered when they served dinner and breakfast. On BA website PE meals advertised as being a choice of two dishes off the Business menu. We were definitely served an Economy meal for dinner which was fairly average. Breakfast before we landed in LGW consisted of a hard cold croissant with jam and fresh orange with tea/coffee. At the end of an 8 hour flight this was really disappointing and I would have been disappointed with this in Economy never mind PE. When I asked a flight attendant about this I was treated abysmally. Overall it is not worth paying extra for PE taking into account the poor standard of meals but especially the lack of courtesy and basic manners shown by cabin crew.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Vivienne Pinnell (United Kingdom)
LHR to Seattle return in WT+ a thoroughly enjoyable experience on each journey. Both flights more or less on time with excellent crew on both legs very attentive and cheerful with plenty of drink runs and quite tasty meals. Entertainment quite good with a huge choice of movies TV and music. On arrival into Seatac I was through immigration and customs with my luggage and in my limo in under an hour. On arrival into Heathrow terminal 5 it took about the same amount of time. I've been flying this route for the past twenty five years on average two to three times a year and BA is certainly the best airline flying to Seattle.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Bell Neill (United States)
LAX-LHR-LAX on the A380.The first thing I noticed: You can no longer upgrade with Avios. Unlike the days of BA Miles any attempt just brings up "No Availability" or the web-site simply tries to make you buy an upgrade. Not a good start. Next up at LAX the plane was a good hour late arriving. Finally boarded and the flight was OK. Food was from the Club World menu (WTP) seating fine enough wine good IFE but then landing late at LHR a delay because "An airbus was at our spot". Next the airbridge will not work followed by an airbus is in our spot. Over 35 minutes wasted sitting there with children bullying passengers. If the pilot wishes to lie please be consistent. Route back all quite normal but I feel somehow BA have thrown the baby out with the bath water. As a share holder I prefer discounts to dividends which are doubtful ad I preferred using miles to upgrade (try finding flights from the US you can book with "Avios" and finally why did that pilot lie to all of us sat there waiting to park? Time to stop collecting miles change credit cards and look for an honest airline I feel.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Vincent Borlaug (United States)
BA216 from Washington to London in World Traveller Plus on BA's new A380 (upper level) - one of the smoothest quietest flights I've experienced in 45 years of flying. Practically everything went off perfectly - less jet noise than on other aircraft decent food great leg-room and seat width a relaxing cabin layout and a top-notch cabin crew (no rating for entertainment since apart from the flight tracker I don't use it) - even the boarding and disembarkation despite being on two levels seemed more orderly than in the past on other aircraft. A success all round.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
H Lowe (United Kingdom)
LHR-SFO-LHR. Out in economy and return in economy plus both in a 747-400. Outbound seating was in the V2 configuration meaning that no exit seats were available but did manage a bulkhead seat which made the journey more pleasant. Staff on this flight were quite poor forgot to serve me dinner and disregarded the call button literally had to physically stop the steward in the aisle to get service. Return in PE cost an extra £240 which is quite steep but the dinner was better as was the space and seat. Service on return was excellent. Breakfast really disappointing cereal bar and a bag of dried fruit who on earth in management in BA came up with this menu?
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Desai Naveen (United States)
Worst experience from Bangalore to Heathrow - delayed and connecting flight from LHR to San Diego was missed. They put us on a flight to Chicago with seats in the middle of Premium Economy. We had booked bassinet seats on our missed flight. Chicago to San Diego on United - seats were not together. Overall a pathetic experience. Would never travel with BA.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
