British Airways customer review
Walter Williams (Australia)
This is a very mediocre Business Class product and definitely not up to the standards of other airlines. The seats are tight with no storage space for even a bottle of water and the configuration is poor. I had 16K as I was told it is the best seat in the cabin - back corner, rear facing but very private. Forget any meal choice - being at the back means you get what you are given. Wines were ok but the food was ordinary. The crew were probably the best part of the whole experience - but they are nowhere near the standard set by Qantas crew. You can do far better with Qantas, Emirates or Cathay - forget travelling with BA as it's just not worth it.
| Aircraft | Boeing 777 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | London to Sydney via Singapore |
| Date Flown | July 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Walter Williams (Australia)
I was booked in First Class (as a paying passenger) on this airline but went to check in and was told they had oversold the flight. I was bumped onto a Qantas flight leaving half an hour later (via Dubai) which may have been a blessing in disguise as Qantas was outstanding - see my seperate review. I chose the flight with BA via Singapore for timing reasons for sleep - and for the use of the First Class arrivals lounge at Heathrow as I had a flight onto Berlin several hours later. By going via Dubai it threw my sleep out and no arrivals lounge to use. I had to change terminals and beg my way into a standard BA lounge - which was no mean feat. What really annoyed me about this was BA's attitude to the whole thing. Firstly, I am of the opinion that no plane should be oversold, least of all First Class. I was after some compensation for the inconvenience they caused - and eventually they offered me a £200 voucher after weeks of back and forth emails. I had a Business Class return ticket to Sydney and was after an upgrade as compensation - not unreasonable, otherwise I wouldn't have asked for it. The whole experience of dealing with BA in regard to this was awful. For a fare paying First Class passenger to be bumped off a flight and be treated so disrespectfully after the event is a poor reflection on their level of professionalism. I will not be travelling with this airline again.
| Aircraft | Boeing 777 |
| Type Of Traveller | Solo Leisure |
| Seat Type | First Class |
| Route | Sydney to London via Singapore |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
T Farr (United Kingdom)
Another excellent experience with BA. Very fast check in at Glasgow for Exec Club status holders (prioritised over a large queue) and the quickest security I've had at an airport. Though small, the BA lounge at Glasgow is smart, well designed and well stocked. Welcomed by friendly staff, good selection of sandwiches, cheeses, snacks and alcohol, and happily provided a glass of champagne on request. Loved the little whisky nook! Priority boarding was honoured and had row 1 seating on this former BMI A319. Good welcome by staff and adequate legroom. First Officer was informative and we took off ahead of schedule. For a 1 hour flight the crew provided a good service of snacks (crisps and biscuits) and a full bar excluding champagne (no CE service on domestic routes). Seats and toilets were clean and we landed ahead of schedule. My only gripe was that we taxied at an international gate and had to wait to be bussed to the domestic area, but this was only 10-15 minutes in total and staff were helpful throughout. Overall an excellent experience and as a silver card holder, my loyalty to BA remains intact.
| Aircraft | A319 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Glasgow to London Gatwick |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
1 reviews T Farr (United Kingdom)
Flew BA Club Europe from LHR-IST in late June. I'm fond of the aging 767's used on this route. Although they've seen better days and there is some wear and tear, I prefer these older seats to the new CE seats as they're deeper with better legroom and padding. T5 South lounge busy for a morning departure but staff were visible and food/wines well stocked. Champagne delivered promptly and courteously. Priority boarding honoured and selected row 1 centre bulkhead seats - although slightly narrower these were comfortable and the extra legroom is a bonus. Team of 3 serving a full CE cabin and CSD was excellent (addressed by name, magazines offered etc). No menus distributed outbound which was unusual but blanket and headphones provided at seat. Food choices were typical CE offerings (beef cheeks or chicken curry) but enjoyable nonetheless - drinks plentiful and free flowing. Flight made good time and kept informed by friendly captain throughout. Priority luggage and fast track security we're honoured and overall this was another excellent experience with BA.
| Aircraft | Boeing 767 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | LHR to IST |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
5 reviews Andrew Coogans (United Kingdom)
GLA-LGW fine for a domestic flight, small snack and drink, crew pleasant enough, but arrival process at Gatwick was irritating. My next flight from LHR so after a rather fraught journey across London I checked in at Terminal 5 and had to wait while check in assistant called several numbers trying to get a "Visa Check" performed by a member of staff who came to the desk to check my documentation. The flight to Moscow began with a long bus journey (longer than the one already endured at Gatwick) around Heathrow tarmac to the waiting aircraft. The flight was due to leave at 21:50 and although the seat was comfortable, the aircraft was extremely hot and stuffy for the duration of the flight. The crew appeared impatient with passengers and quickly served a small sandwich and drink. Another drinks run would have been appreciated as the heat in the cabin was almost nauseating. Arrival in Domodedovo airport at 03:40 local time. Not BA's best effort but nothing seriously wrong.
| Aircraft | A319/A321 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | GLA to DME via LGW / LHR |
| Date Flown | July 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
5 reviews Andrew Coogans (United Kingdom)
Bag drop at Moscow Domodedovo was quick and efficient, but no smile by ground handling agent. This didn't bother me, as she did confirm my bag would travel all the way to Glasgow. The aircraft was too large for the small boarding lounge, but plenty of shops and restaurants to pass the short time I had to wait. I was seated to the rear of the lower deck, in a window seat where the aircraft narrows from 3 seats to 2, so I had a good amount of extra space beside and in front of my seat. The crew were pleasant, some appeared a little intimidated by some Russian passengers when they were asking for drinks or indicating their meal choice. I noticed from their name badges that many of them spoke languages in addition to English, but I didn't see any who spoke Russian. After drinks service the meal was served, including a vegetarian choice. This was in contrast to the outbound overnight flight in my other review. The flight crew updated regularly. I liked the use of the Boeing 747 on the route, although internally it is beginning to appear dated. At Heathrow, multiple boarding card, passport and security checks combine to produce an awkward process. The flight to Glasgow on an A321. The cabin crew gave an impression of efficiency and friendliness. A short flight with time for a drink and small snack. On arrival at Glasgow, I found a wheel missing from my 4-wheeled trolley case, rendering it unusable. I mentioned this to the ground handling agent, but she confirmed that unlike some of the low-cost carriers, BA do not take responsibility for such damage.
| Aircraft | Boeing 747-400 / A321 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | DME to GLA via LHR |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Shannon O'Hara (United Kingdom)
The staff were friendly and food was good, selection of films was more than satisfactory. However, due to a power failure at Heathrow our luggage did not make it on our flight. I was appalled to see that there was no back up at all in the first place, but then we were told our baggage would be with us within two days by one of British Airways staff. It is now nearly our fourth day on holiday and we still have not got our bags. I understand that this happens and sometimes is inevitable, but I am most dissatisfied by the information British Airways are able to provide us about our bags. All we know is that they have left Heathrow; we don't know which airport they were flown to, if they arrived, where they are or when we can expect them. They have no details of any individual bags and I think this is disgusting service. The staff have been unhelpful and unwilling to aid us in finding our luggage, which has spoiled our holiday completely and left us in a dofficult situation with 4 children under 12.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | London to Orlando via Miami |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Paul Ackroyd (United Kingdom)
I selected British Airways on this trip, ahead of Air China who I've used a few times from Beijing. What a mistake, because despite some of the problems with Chinese airlines, they offer a far superior service to British Airways. The cabin, seats etc were dirty and claustrophobic on this British Airways flight, and I bitterly regret my patriotism in selected them for this trip. Food is basically on a par with many Asian airlines Economy class standards, and you need to be very cautious about believing any of the marketing rubbish that British Airways provide in different areas. This is not a premium experience, and was a true waste of money. Staff were on another planet as far as service was concerned - abrupt, unsmiling and intent on getting service over as quickly as possible, before they retired to gossip loudly in the galley. Using the call button was a waste of time midflight, I guess they were all resting by then. I know that on Air China the wine may be served rather warm, a cold beer is hard to get, and staff language skills are limited to standard phrases, but their staff are cheerful, enthusiastic to serve customers - and their business seats a lot more comfortable. The British Airways motto of flying to serve should be challenged in court as a blatant misrepresentation. Luckily my company doesn't restrict me on airline choice, and this will be my last trip on British Airways, who I first flew in the 1960's when they were a truly great BOAC.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Beijing to London Heathrow |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
A Wade (United Kingdom)
A pleasant trip with British Airways as usual but suffered a 60 minute delay, for which the Captain apologised for when we boarded. Inflight entertainment was on mainscreen and showed a range of programs and the onboard service was good, especially as it was a jam packed flight. However, these planes are rather old and neither my seat nor the one next to me had a working headphone jack. British Airways is a standard airline, but not as good as other major scheduled airlines. I find it tends to be rather hit and miss when it comes to the quality of cabin crew and aircraft.
| Aircraft | Boeing 767 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | London to Larnaca |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Keith Giddard (United Kingdom)
If Brirish Airways honestly thinks they are a premium, quality airline they need a look at people like myself who have had one after another bad experiences - arrogance, trading on past glories, old cabins, high prices, the list goes on. I booked a flight to Florence through BA website, received a British Airways e-ticket and only found out on the day when trying to check in that I was flying with Vueling. Never heard of them. To cut a very long story short we were delayed 8 hours, nothing said to us and nothing offered at this stage. At the gate, when we finally got there, one of the customers checked their website to find the flight had not left Italy yet. We informed the ground staff. They did not day a thing. After half an hour trying to get answers from them we were told we would have to wait till the next flight arrived (how long we couldn't be told) and they would then fly us to a different airport 2 hours away and arrange a bus transfer. I headed straight back the the terminal and sought a British Airways rep to try and get an answer, firstly because that is who I booked my ticket through and secondly as Vueling have no representation at the airport. I was told it had nothing to do with British Airways and they couldn't help. I explained the situation again and asked to speak to a Supervisor. I was denied that right. I by chance saw a 'Customer Service Representative' walking past 5 minutes later and asked to speak to him. He looked at me as if I had 2 heads and in the end walked away after calling me an 'ar----le'. 100% true, in the middle of Gatwick North Terminal. My wife and 6 week old child were themselves waiting at Florence 4 hours for me. We were told Vueling were going to try and get us out the following day. But no guarantees. I booked another flight with British Airways to get to my family, and British Airways have offered nothing, not even an apology. Vueling will refund our flight if we go through the correct procedures. British Airways should be ashamed of what they have become.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | London to Pisa |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
