My wife and I flew from Toronto to London (return) using BA Business Class in July of this year. This was part of a "trip of a lifetime" we had planned to the UK. We have never flown business class, so decided to spend the big dollars for a return trip. I am not sure if it was worth it at all! Toronto to London was an overnight flight, London to Toronto an afternoon flight. Ease of booking online was very good, Customer Service on phone was poor (obviously outsourced so a language barrier!). Check in at Toronto was average, nothing above check in at any other counter. Lounge at Toronto very good, great food, drinks, service, facilities. Aircraft cabin with average state of wear Seats - center rear facing seats. Comfortable but lacking any type of space (the lie flat bed was good) Cabin crew were on auto pilot - not rude but certainly not great, Food was average. The return trip (Heathrow Terminal 5) to Toronto was not really any better. The business class lounge at Heathrow was not good. Lousy food, looks very worn, very busy, travelers sleeping across multiple seats, bathrooms were average .I would have rather taken my chances in the regular lounge area or gone into one of the many sit down restaurants. The distance from the main concourse (after security) to the lounge is quite long and the distance to your gate (especially if it is in the B or C sections) is a great distance, and involves a train ride! Same seat on the return trip, so again average. Food, service etc all average. Overall, we were not impressed with British Airways Business, and would not use them again (consider Air Canada or another airline). I flew Air Transat Club class 2 month prior to the UK, and I enjoyed it a lot more (and a hell of a lot cheaper!) British Airways did not impress!
Boeing 777 |
Couple Leisure |
Business Class |
Toronto to London Heathrow |
July 2015 |
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Food & Beverages |
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Wifi & Connectivity |
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no |