"decent service for a short flight"
14 reviews Craig Cutts (United Kingdom)
LHR-AMS-LHR checked in online which is quick and simple bag drop at T5 very quick, was able to use the lounge through my FFS which I like. Boarding on to a full flight quick and seats on an exit row comfy with lots of room for 1hr flight, aircraft clean and tidy a drink served, arrived on time and bags off pretty quick. Checked in on line for the return bag drop quick as was security, the gate D28 is a long walk from security. Used the BA lounge which while small is nice although not many food option.. Boarding for A321 took a while but departed on time and once on board the aircraft appeared new. Crew served a drink on the 50 minute flight arrived on time bags out quickly. All in all a decent service for a short flight.
| Aircraft | A319/A321 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | LHR to AMS |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"a disgrace and inedible"
D Taylor (United Kingdom)
British Airways from London to Bahrain and return. Both flights on a very old Boeing 777, apparently there are only a few of these left. Advantage is that the seats are still 3-3-3 and not 3-4-3. Both flights on time. Outbound flight very full, cabin crew worked hard but without much enthusiasm. Meal was very poor, the so-called dinner was chicken in a slimy gravy. There was no sign of either fresh fruit or vegetables. Later a cardboard box was issued containing a chicken sandwich. Return flight food was even worse, but as departure was 1.30 am the initial effort, called a "snack", was again in a cardboard box, and contained nuts, dry biscuits and a couple of minibars of chocolate. Later in the flight "breakfast" was served. The choice was mixed grill with chicken or omelette. The mixed grill turned out to be an amorphous yellow mass-presumably pretending to be egg, with a round coin shaped structure which was so-called chicken and four potato discs. It was a disgrace and inedible. British Airways has to do something about its catering, it compares very poorly with other airlines. If the food is not worth eating then they should not serve it.
| Aircraft | Boeing 777-200 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Heathrow to Bahrain |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"cabin the biggest disappointment"
T Long (United Kingdom)
This was the first time we had traveled long haul with British Airways. The ground staff at terminal 5 were helpful and friendly. The aircraft cabin was the biggest disappointment, it hadn't been updated since the plane entered service. The inflight entertainment screen was tiny and unclear, film selection was good. The food was okay and flight was on-time. If British airways are running a new plane on your route, its likely okay, but if it is one of their Boeing 777's (old planes), I would consider other airlines.
| Aircraft | Boeing 777-200 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | LHR to KUL |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"failed to provide information"
A Puhakka (Finland)
Our British Airways flight from Helsinki to London had issues with it's brakes so the departure was delaytd. Original departure time was at 17.15, there were next info at 18.30, 19.00, 19.30 and 20.45. The captain gave us an announcement of situation at the gate around at 19.00. Meal vouchers were give at 20.00 for those who were still at the gate. Then after 21.00 an announcement to get luggage and hotel vouchers from the arrival hall. Next information will be given next morning at 09.00, which later was postponed until 14.30. Requests of rebookings were refused as the flight were not cancelled. They just said come to the airport early enough. British Airways failed to provide information about EU passanger's rights as it had to be requested separately. Lot of fellow passsengers were not aware of their rights. Next afternoon local grond handling company only had regular number of check-in desks open even there were two flights cheking-in at the same time. So only three desks open and they were not able to start checking us in but requesting us to step aside for the same day flight passengers. Great as we had only been waiting around 22hrs for our flights. Finally our flight got new departure time which was at 17.30, later to changed 18.00. At the gate departure time came and went and no announcement were made. Departure time were postponed until 18.30 with no announcement of reason for new delay. When requesting some futher information it was said it's the same reason as yesterday but we had been given a written statement saying this aircraft had been fixed. At 18.30 still no announcement and passengers get anxious about mimimal information given by aviator. Then 20 min later British Airways cancels this flight. Now rebookings promised by next morning or then have to contact British Airways directly. Another hotel night at the airport hotel and we already knew how the procedure goes. Next day rebooked for Finnair flight to London and arriving London 45 hrs late and reaching the final destination about 46hrs late. The only positive aspect was cockpit and cabin crew effort to provide some information at the gate area at the beginning of whole ordeal.
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | HEL to JNB via LHR |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"a pleasant flight"
B Degener (Netherlands)
British Airways 3-class Boeing 777-200 is used on this flight to Bangkok. I was seated in 26D which is a bulkhead seat on the aisle, behind the Premium Economy cabin. I like the fact that BA still have 3-3-3 seat layout on the B777 in economy while many airlines are using 3x4x3 lay out. I had plenty of legroom and on this particular flight I had the best sleep. Meals were average, certainly not bad. Cabin crew kind and professional. All in all a pleasant flight.
| Aircraft | Boeing 777-200 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | London to Bangkok |
| Date Flown | April 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"will now be considering other airlines"
J Brown (United Kingdom)
Flew Dublin to Las Vegas via London Heathrow, then returning Miami to Newcastle. I've been a staunch fan of British Airways over the years but am starting to feel like they're not really that bothered about international Economy passengers. Service is just okay and certainly doesn't feel personable as it once used to, whereas domestically it is still good. British Airways Boeing 747's are old and feel and look that way too. Food from the UK is not bad but from the USA is just inedible. They really need to sort this out. Inflight entertainment is old in comparison to other airlines. I will be considering other airlines when I go to the USA now!
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | DUB to LAS via LHR |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"inflight entertainment is rubbish"
T Ronayne (United Kingdom)
I'm starting to go with British Airways less and less. I must warn you about BA's picky prices, which jump suddenly with no explainable reason. For example, an LAX flight I was looking at went from £200 per person per way, to £450 per person per way, in just one day! My last trip with them (Jersey to Miami) wasn't very good. Service at Jersey Airport and London Gatwick Airport was great, but the plane wasn't so good. The seats are quite uncomfortable, food is a bit disgusting, inflight entertainment is absolute rubbish, and the in are just outdated and need replacing/refurbishing. The worst part was as Miami, where the 'Express' Bag Drop only lane turned out to be slower than the Check in and Bag drop lane, and even that was slow. Worse, the staff were rude and honestly couldn't care less. Sad as this airline is meant to represent Britain in a way.
| Aircraft | Boeing 747 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Jersey to MIA via London |
| Date Flown | April 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"no passenger baggage arrived"
David Trounce (Canada)
Flew British Airways from Toronto to Rome via London, and have no complaint with our flights or crew which were excellent. But when we arrived in Rome, my opinion of British Airways was formed. None of the passenger baggage arrived in Rome and we were all left in the dark. When no baggage came down, we all got into the baggage handler lineup, Avia, and wasted time filling out a form. We were given a phone number for British Airways but it was out of service. Calls to Avia went unanswered. We finally went outto the airport, 2 days later, and found our baggage in an unsecured location. We werd never informed by British Airways if and when we would receive our baggage. We did receive compensation for the clothing and toiletries we had to buy but not fod the expense of getting out to the airport. This has soured our opinion of British Airways.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | YYZ to FCO via LHR |
| Date Flown | September 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Fawlty Towers of customer service"
Steve Purkis (United Kingdom)
My issue is the very poor British Airways customer relations service you receive once there is an issue, it is only then you see what BA really is. Following a dreadful experience trying to sort out a weekend in Paris I decided to complain to British Airways customer relations, that was the start of a nightmare and frustrating experience. BA customer service is like the Fawlty Towers of customer services! I have tried many times ringing, longest on hold before I hung up was 2hrs, fastest through 45 mins. They only want to get you off the phone as quick as they can and keep apologising that they are so busy! I have emailed them and had 5 generic emails back no resolution, worst is they are from 5 different people who clearly have not read the notes from previous emails, I have had two phone calls following tweets - all they tried to do was sell me something and had no idea that I was trying to complain. They said they would get customer services to call me, but guess what, no call!
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Date Flown | February 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"seamless and effortless"
Leon Rossouw (United Kingdom)
As always, the whole BA experience from website to landing was seamless and effortless. This is my preferred airline for long as well as short haul flights as I've had many happy miles under the belt with BA. The website is extremely easy to use so a positive experience from the start. Cabin crew always friendly and helpful and food good. I am a vegetarian so can not comment on the normal food served. Planes on the Cape Town route a bit dated now but does the job well. Well done for being a star airline. Looking forward to many more hours in the air with BA.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Cape Town to London |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
