British Airways Customer Reviews

2/10

"TV did not work entire flight"

Ian Lancaster (United Kingdom) 16th October 2015

Just arrived back in UK on British Airways after a stay in Las Vegas. On outbound flight, the chicken dinner ran out at the next row to me, alternative was Spinach pasta! I declined. On return journey earlier today, the breakfast consisting of bacon and sausage ran out one row from us! Had to endure veggie option of hash brown, tomato, mushrooms. For some reason they serve from front and rear, and by the time they meet around the low 40 rows, you don`t get a choice! Surely in the days of computers checking everything, they would know the ratio of meals that passengers are choosing. TV screens did not work for entire flight, steward even advised London were re-setting it remotely from ground!

Aircraft	Boeing 747 400
Type Of Traveller	Couple Leisure
Seat Type	Economy Class
Route	LAS to LHR
Date Flown	October 2015
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Ground Service	12345
Value For Money	12345
Recommended	no

1/10

"a total rip off"

Sylvia McConnell (Australia) 16th October 2015

I arrived at Heathrow after travelling for over 20 hours flying from Perth, Australia, to London. I had booked my British Airways flight online, and as I had not been to Heathrow before gave myself plenty of time to get through Customs and from Terminal 3 to Terminal 5. Total cost for return flights was $240.89Aus (113.68 pounds). I had booked the 8.05pm Heathrow flight to Belfast City Airport, but had got through Customer and to Terminal 5 just after 5pm. I went the to BA information desk to see if I could get an earlier flight. I was told yes, there was a flight leaving in about 30 minutes and if I paid for the change of outgoing flight it would not be a problem. I was told I would have to pay 110.00 pounds ($232.99 Aus) so I could get the earlier flight. Because I had been travelling for so long and just wanted to get to Belfast I paid the money. A flight that would normally cost approximately 80 pounds, one way, cost me 157.00 pounds one way. I will never travel with British Airways again, and would never recommend them. A total rip off for just over a 1hour flight.

Type Of Traveller	Solo Leisure
Seat Type	Economy Class
Route	Heathrow to Belfast
Date Flown	August 2015
Seat Comfort	12345
Cabin Staff Service	12345
Ground Service	12345
Value For Money	12345
Recommended	no

9/10

"pay to choose seats"

Daniel Baldock (United Kingdom) 14th October 2015

British Airways from London to Rome, almost perfect on my last 3 flights. Food was edible, the flight attendant very pleasant. The problem with them is their policy to make people pay to choose their seats, very Ryanair.

Aircraft	A319
Type Of Traveller	Solo Leisure
Seat Type	Economy Class
Route	London to Rome
Date Flown	October 2015
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Ground Service	12345
Value For Money	12345
Recommended	yes

9/10

"great choice of films"

Andrew Kirkpatrick (United Kingdom) 14th October 2015

Originally booked with Easyjet, Manchester to Moscow and they cancelled my return flight without offering re-routing. Then re-booked with Brussels Airline and they had problems at Brussels with runway repairs but to their credit rebooked me with BA. Finally got my flight sorted with British Airways, comfortable, good food, great choice of films. They lost half a point because I went to the BA information desk at Moscow Airport and asked 'Do you speak English?' to a lady in BA uniform confidently expecting the answer "of course". I got a shake of the head and a finger pointed towards a colleague already engaged with another customer.

Type Of Traveller	Solo Leisure
Seat Type	Economy Class
Route	MAN to SVO via LHR
Date Flown	September 2015
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Value For Money	12345
Recommended	yes

3/10

"disgraceful attitude"

Y Shachar (Israel) 12th October 2015

Don't fly with British Airways, unless you don't have baggage or don't care about it. We took a connection flight via London LHR to San Diego and all our baggage (and of many other passengers in this flight), was delayed for two days. Other flyers told us this problem is frequent with BA. When our baggage finally arrived, one of the suitcases was damaged beyond repair. We filed a complaint, but so far (more than a month) heard nothing from them albeit several calls. Disgraceful attitude. As a final accord, on the return flight, we could not check online, for some unclear reason, while other passengers could. So my wife and I got separate middle seats. Nice.

Aircraft	Boeing 777-200
Type Of Traveller	Couple Leisure
Seat Type	Economy Class
Route	TLV to SAN via LHR
Date Flown	October 2015
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Value For Money	12345
Recommended	no

7/10

"decent service for a short flight"

14 reviews Craig Cutts (United Kingdom) 12th October 2015

LHR-AMS-LHR checked in online which is quick and simple bag drop at T5 very quick, was able to use the lounge through my FFS which I like. Boarding on to a full flight quick and seats on an exit row comfy with lots of room for 1hr flight, aircraft clean and tidy a drink served, arrived on time and bags off pretty quick. Checked in on line for the return bag drop quick as was security, the gate D28 is a long walk from security. Used the BA lounge which while small is nice although not many food option.. Boarding for A321 took a while but departed on time and once on board the aircraft appeared new. Crew served a drink on the 50 minute flight arrived on time bags out quickly. All in all a decent service for a short flight.

Aircraft	A319/A321
Type Of Traveller	Couple Leisure
Seat Type	Economy Class
Route	LHR to AMS
Date Flown	October 2015
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Ground Service	12345
Value For Money	12345
Recommended	yes

4/10

"a disgrace and inedible"

D Taylor (United Kingdom) 12th October 2015

British Airways from London to Bahrain and return. Both flights on a very old Boeing 777, apparently there are only a few of these left. Advantage is that the seats are still 3-3-3 and not 3-4-3. Both flights on time. Outbound flight very full, cabin crew worked hard but without much enthusiasm. Meal was very poor, the so-called dinner was chicken in a slimy gravy. There was no sign of either fresh fruit or vegetables. Later a cardboard box was issued containing a chicken sandwich. Return flight food was even worse, but as departure was 1.30 am the initial effort, called a "snack", was again in a cardboard box, and contained nuts, dry biscuits and a couple of minibars of chocolate. Later in the flight "breakfast" was served. The choice was mixed grill with chicken or omelette. The mixed grill turned out to be an amorphous yellow mass-presumably pretending to be egg, with a round coin shaped structure which was so-called chicken and four potato discs. It was a disgrace and inedible. British Airways has to do something about its catering, it compares very poorly with other airlines. If the food is not worth eating then they should not serve it.

Aircraft	Boeing 777-200
Type Of Traveller	Business
Seat Type	Economy Class
Route	Heathrow to Bahrain
Date Flown	October 2015
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Wifi & Connectivity	12345
Value For Money	12345
Recommended	no

6/10

"cabin the biggest disappointment"

T Long (United Kingdom) 11th October 2015

This was the first time we had traveled long haul with British Airways. The ground staff at terminal 5 were helpful and friendly. The aircraft cabin was the biggest disappointment, it hadn't been updated since the plane entered service. The inflight entertainment screen was tiny and unclear, film selection was good. The food was okay and flight was on-time. If British airways are running a new plane on your route, its likely okay, but if it is one of their Boeing 777's (old planes), I would consider other airlines.

Aircraft	Boeing 777-200
Type Of Traveller	Family Leisure
Seat Type	Economy Class
Route	LHR to KUL
Date Flown	August 2015
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Value For Money	12345
Recommended	yes

1/10

"failed to provide information"

A Puhakka (Finland) 10th October 2015

Our British Airways flight from Helsinki to London had issues with it's brakes so the departure was delaytd. Original departure time was at 17.15, there were next info at 18.30, 19.00, 19.30 and 20.45. The captain gave us an announcement of situation at the gate around at 19.00. Meal vouchers were give at 20.00 for those who were still at the gate. Then after 21.00 an announcement to get luggage and hotel vouchers from the arrival hall. Next information will be given next morning at 09.00, which later was postponed until 14.30. Requests of rebookings were refused as the flight were not cancelled. They just said come to the airport early enough. British Airways failed to provide information about EU passanger's rights as it had to be requested separately. Lot of fellow passsengers were not aware of their rights. Next afternoon local grond handling company only had regular number of check-in desks open even there were two flights cheking-in at the same time. So only three desks open and they were not able to start checking us in but requesting us to step aside for the same day flight passengers. Great as we had only been waiting around 22hrs for our flights. Finally our flight got new departure time which was at 17.30, later to changed 18.00. At the gate departure time came and went and no announcement were made. Departure time were postponed until 18.30 with no announcement of reason for new delay. When requesting some futher information it was said it's the same reason as yesterday but we had been given a written statement saying this aircraft had been fixed. At 18.30 still no announcement and passengers get anxious about mimimal information given by aviator. Then 20 min later British Airways cancels this flight. Now rebookings promised by next morning or then have to contact British Airways directly. Another hotel night at the airport hotel and we already knew how the procedure goes. Next day rebooked for Finnair flight to London and arriving London 45 hrs late and reaching the final destination about 46hrs late. The only positive aspect was cockpit and cabin crew effort to provide some information at the gate area at the beginning of whole ordeal.

Aircraft	A320
Type Of Traveller	Solo Leisure
Seat Type	Economy Class
Route	HEL to JNB via LHR
Date Flown	October 2015
Seat Comfort	12345
Cabin Staff Service	12345
Ground Service	12345
Value For Money	12345
Recommended	no

7/10

"a pleasant flight"

B Degener (Netherlands) 10th October 2015

British Airways 3-class Boeing 777-200 is used on this flight to Bangkok. I was seated in 26D which is a bulkhead seat on the aisle, behind the Premium Economy cabin. I like the fact that BA still have 3-3-3 seat layout on the B777 in economy while many airlines are using 3x4x3 lay out. I had plenty of legroom and on this particular flight I had the best sleep. Meals were average, certainly not bad. Cabin crew kind and professional. All in all a pleasant flight.

Aircraft	Boeing 777-200
Type Of Traveller	Solo Leisure
Seat Type	Economy Class
Route	London to Bangkok
Date Flown	April 2015
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Value For Money	12345
Recommended	yes

British Airways

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