British Airways

✅ Trip Verified | My family flew from Washington to London on a British Airways A380, we were able to secure seats on the upper deck for a pretty hefty fee. Our flight was unfortunately delayed by 2 hrs from 2245 to 0120 causing us to miss a connection from Gatwick to Turin and making it so that no lounges were open by the time we got to the airport. Onboard I sat in a window seat which had a nice luggage bin which was very convenient for all my stuff. In flight entertainment system didn’t work very well, the touchscreen was disabled and the controller was quite glitchy and hard to use, it could use updating. The food for dinner was decent, they had pasta with tomato sauce which tasted good by airline standards. The seat was pretty comfortable, and the flight was smooth. After we missed our connection and we’re stuck behind security for 2 hrs waiting for escorts, they rebooked us on a flight from Heathrow to Milan the next day, gave us free bus tickets to Heathrow, gave us a free hotel room, and gave us Dinner and Breakfast vouchers. Great customer service!

Not Verified | Flight delayed by an hour, it happens, no biggie. Had us change our gate at the airport, never happened before but I guess it's ok. Gate agent asked us to check our bags and after telling him we would prefer not to do that, he did it anyway. Second gate agent reassigned our seats from exit row to regular which is a huge squeeze my for 6'3" travel bud.

Not Verified | The staff are very rude and not trained properly. No exceptions are made for children and elderly people. The price of the ticket is very expensive given the distance and the service is extremely extremely poor

✅ Trip Verified | Good domestic flight operated by BA Cityflyer. Ground service at check-in Edinburgh airport was particularly friendly and helpful. The flight departed on time and arrived earlier than scheduled. A complimentary drink and snack (albeit tiny!) were served. Generally it seems that the quality of the Cityflyer subsidiary is superior to the mainline British Airways flights.

Not Verified | Failed at all basic travel fundamentals: 1) Our flight was delayed. 2) Staff demanded that we check in our carry on luggage even though we met our carry on allowance. The fact that we have a tight bus connection was totally ignored. 3) Staff were quite unpleasant.

✅ Trip Verified | They lost my baggage in a very simple situation. It's been three weeks and they don't care, no communication whatsoever. I was at the connection checkpoint at Heathrow 3hrs before my connecting flight, the last leg of my trip. An agent insists on checking in my hand luggage since my plane is full. And then they lose it. I claim it at the arrival airport immediately. Now it's been three weeks, no communication whatsoever, the online status is still “Searching for your bag” with no updates. My conclusion is that the BA males no effort to find my missing bag and they don't care.

✅ Trip Verified |  Late boarding led to a one hour flight leaving two hours late. A single BA staff member turned up to board a full flight shortly before the flight was due to depart. There had been no previous announcement of the delay. Once on board the captain blamed Frankfurt ground staff for delaying takeoff when clearly late boarding had resulted in a missed departure slot.

✅ Trip Verified | As usual the flight is delayed. BA try to blame someone for the inability and incapacity of delivering what they sell. Why don't you hire enough personnel to fulfil your staff demand.

✅ Trip Verified | Couldn’t book in online. Arrived at check in to find we had been bumped off due to overselling. No BA staff available. Very helpful Gatwick staff got us a bus to LHR and a flight to Toulouse. Had knock in effect on our car booking and sharing as the rest of family had been able yo board original flight. Airlines should be legally stopped from selling seats twice.

✅ Trip Verified | Terrible Experience with British Airways. I booked a flight with BA to travel from Gibraltar to London Heathrow on May 10, 2023. My flight was scheduled to leave at 4:00 p.m. in the afternoon. I had originally planned on leaving my luggage at Heathrow upon arrival and travelling to visit and overnight at my cousin's place. En route to GIB airport a few hours prior to departure, I checked my flight details and found out that my flight had been cancelled. I had a connecting flight booked with Westjet from London Heathrow to Vancouver the following day and I had to make that flight, so it was imperative that I got to London. I checked the BA website and couldn't find any other flights with them that would work, so unfortunately I made the mistake of requesting a refund. I managed to find a flight out of Malaga that got me into London just after 10:00 p.m. so I booked that and then called British Airways as I wanted to discuss compensation. That's when they advised me that because I had requested a refund (they used the phrase "abandoned" travel with them), they were not prepared to do anything for me. Apparently, I should have called them first, and then they would have made the arrangements. Of course they don't explain that on their website - they just ask if you want a refund and then proceed. And even when I plead my case with the agent at Malaga airport and then followed up with Customer Relations several times via email, they flat out refused to budge. I had used a travel voucher to cover the cost of my flight and had used Avios to cover the cost of my checked baggage, so in other words no out of pocket costs for the trip. Once this incident happened, I ended up spending 660 euros in airfare and checked baggage charges to get to London from Malaga (i.e., different airport than the one I had originally booked from). And because the luggage storage facility at Heathrow had closed by the time I eventually arrived, I ended up booking a night at a hotel since I couldn't travel by train to my cousin's place any longer (3 bags in tow) and I didn't want to put him out and have him drive to the airport to pick me up. This cost me another £125 in room and meal costs. All BA ended up doing to compensate me was to give me 5,000 free Avios - a mere pittance compared to my out of pocket expenses. Despite trying to explain to them why I requested the refund instead of calling them first, they wouldn't budge. Very easy for them to say what I should have done since they work there and know the rules and they weren't the ones scrambling to find alternative travel arrangements within a few hours. I pointed out that on their website they should simply instruct customers to call them when this situation happens, and that way they would never encounter this problem. My feeling is that they put the refund option out there in the hope that customers will make the mistake I did so they can then wash their hands of the situation and ultimately save money. I've been an Executive Club member for years and they simply didn't care. They said there was nothing they could do. I'm sure if one of the BA executive's friends or family members had gone through this, staff there would have been given the instruction to make things right. I used to be a fan of BA but they have really gone downhill in my opinion. Once I used up my remaining Avios and travel credit, I will cancel my Executive Club membership and never fly with them again.