Blue Air

✅ Trip Verified | Airline cancelled my flight from Tel Aviv with zero notice despite having a mobile telephone number and my email address. I turned up at the airport to discover the flight had been cancelled. Desperately trying to get out of Tel Aviv I discovered this company doesn’t even have a telephone number to contact someone! They also do not respond to emails that you can only send via their website (yes, no email address either). I have now sent three emails via their website asking for a full refund to which I have received absolutely no response whatsoever. This airline has zero customer service skills, effectively left me to organise alternative flights home. It’s now been 3 weeks and yet still nothing from them.

✅ Trip Verified | Terrible airline, they cancelled my flight 2 or so weeks before it was even supposed to take off due to not enough people booking tickets. They did offer me a different flight however this was days before I was even in the departing country. They then agreed to a refund at which point they have kept dragging out with whatever excuse suits them on the given day as to why it can't be refunded yet and then stopped replying altogether and have not honoured the refund. Paid for a flight that never existed in the first place.

✅ Trip Verified | We had a terrible experience with this company. Traveling with 2 small kids we were assigned different seats, and also had to pay 40 euros check in tax, beacuse it was impossible to make the check in online. I understand that check in should happen at the airport when traveling with small kids, but why the extra tax? The staff at the check in counter and also inside the plane are very unprofessional. I would not recommend traveling with this air company unless no other alternative.

✅ Trip Verified | Completely unprofessional. They refuse to give the money back and offer no choice but accepting their lousy vouchers only to keep cancelling the flights. Briefly, they receive money from the customers and "transform" it into virtual money that you never get the chance to use because they keep cancelling. Avoid it by all means.

✅ Trip Verified | You will reach your destination faster by walking. They charge for tickets, one week later cancel flights, then you wait months to get your money back, if you will ever receive your money back.

✅ Trip Verified | I flew two weeks ago from Stuttgart airport to Bucharest Otopeni. All good, I made my check in there and my luggage was good I didn't pay anything extra. Then I flew back from Bucharest and was charged with 30€ for my check in and 35€ for the same luggage. The staff being misinformed they could not explain to me the reason. But the best part is just coming, 120 seats and 120 passengers so the plane was full, but there was more 6 people who had tickets for the same flight but no seats. Two of those six people stayed on in Bucharest. They practically sold more tickets (126) than seats (120). Good Luck with that guys I Look that everybody knows that they should not fly anymore with this company.

✅ Trip Verified | First off it's not that cheap really, our flight departure and return destination was changed to a different, inconvenient airport at a different inconvenient time. EU regulations imply that a refund or a free change should be offered, but that won't appear anywhere in the email they send you (which essentially reads "it is what it is, suck it up"). Thirdly, and the true cherry on top, some of the reserved seats we bought in order to travel together had to be bought again, as the child in our party was moved far from her parents for no good reason at all once the departure airport was changed. There is no customer support. Two requests to at least reimburse the same seats we had to needlessly buy for a second time and not cheaply, were systematically ignored. Ludicrous, they shouldn't be allowed to operate. Basically TAROM flies to all BlueAir destinations and these days their fares are comparable - and when you add up all the inconveniences, not only will you be happier with TAROM but also quite likely with more cash in your wallet. Avoid like the plague.

Not Verified | Although I paid for check-in online, the data was not transmitted to the flight operator until this time. We were also charged 350 lei for check-in by Blue Air. Also, their operator at Cluj Napoca Airport said about the eSky company that you are that collects money from customers for services you do not do. Unprofessional conduct. Charges extra money for tickets bought from other operator. I used eSky many times before with no problem till blueair.

✅ Trip Verified | My flight with Blue Air got cancelled twice in 2 weeks. I got a cancellation notification, I had to change my travel plans, lost a lot of money on accommodation, to find out 1 weeks later that my modified flight is cancelled again. They sell tickets, cancelled the flights and operate with our money as it's also impossible to get a refund or reach out to customer support. Extremely unreliable, I can't believe something like this even exists. This really has to stop.

Not Verified | Dublin to Bucharest. Website a waste of time - full of lies; type words like name, address and other information with problems, double up the letters; constantly showing is loading - I've tried from different devices, different hours, the same problem - similar with the app! The call centre just doesn't exist! (another website lie) - 5 stars for advertising fake promos! A shame!