✅ Trip Verified
| I flew with Blue Air on Jan 19th from Liverpool to Rome. This flight was delayed by 14 hours - which is a significant delay as I was taking a short city break. The flight was due to leave at 7.15am - so was at the airport very early. Initially everything went smoothly from check-in through security to the queing to board the flight! Problems started when we did not board at the planned time - with the first issue being one of communication. No advice or information was made available to passengers that the flight was being delayed. Eventually, the flight status was updated to show a delay but no staff could be found to provide a reason or manage expectations as to how long the delay would be. As the day progressed, a voucher was handed out for refreshments (which did not cover the cost of the cheapest meal) but no information was available beyond what could be read on the screen of the expected departure time. It was not until mid afternoon that some staff did make themslves available and advise that the cause of the problems were technical issues and at this point, they were unsure if the flight would leave at all. Eventually, Blue Air did commit that a flight would leave that day to Rome and we started boarding just before 8pm. Once we were all seated, just as I thought we might depart, other passengers were boarded who were told to sit anywhere. It was only at this point, we found out 2 flights had been merged, with the second group of passengers bound for Bucharest. It took a considerable amount of time for this group to board and find seats - straining tempers of a number of passengers as groups were being split up and the air crew took a back seat during the confusion, leaving people to seat themselves. Eventually we departed at 9pm. During the flight, the aircrew were not particularly helpful or communicative with what was happening. I appreciate that technical issues can happen and delays do occur but it is entirely within the power of the airline to inform passengers with what is happening and give regular updates. By the time Blue Air did start speaking to people (afternoon for a 7am scheduled departure), tempers were strained - so why wait so long? And why didnt they tell us flights were being merged. Due to the length of the delay I fully expect compensation to be available for this flight, however to date, I have had zero responses to my emailed requests. Not impressed. Badly handled Blue Air.