Blue Air

Not Verified | It's the 3rd or 4th time they give us seats far away from each other with no option to select/check in before flight. The flight attendant told me it's because it has to be paid before boarding. First of all, no other company does this. If money is a problem for this poor company then simply raise the ticket price and don't separate families. It is the last time I fly with this joke of a company.

Not Verified | This is the worst airline on this planet. Booked a flight for 5/05/2020 which was cancelled due to Covid - money was refunded to an online wallet that I am not interested in as the airline doesn't even operate this route anymore. I am still waiting for a refund to the original method of payment. Called customer service numerous times in the past 2 years and all the time I got "we will process your refund" - this never happened. I have also filled out the online form numerous times and got nothing as well. It's been 2 years almost since the flight. The company has changed their customer service numbers and they now have only chargeable numbers available. I have still tried to call these numbers - both the UK and the Romanian number - call gets cut off before anyone picks up.

✅ Trip Verified | I understand most of the people do the check in online in order not to stay in lines in the airport, however now there is another reason. The check in in the airport cost extra money. In my case it cost the same amount as the flight ticket. It's not the fact that I paid the money which annoys me the most, it's the fact I was not informed, let me decide if I want to pay that or not. When I asked at their office why there is no notice, they replied that we should be the ones who research online about this, I feel like I was scammed.

Not Verified | Flight got cancelled in August 2021 (due to "operational reasons"). I immediately requested a refund. Now it is January 2022 and nothing has happened. Sent several requests via e-form, always received standardized nonsense feedback ("too many claims", "unprecendented situation"). For the last inquiries I didn't even get an answer anymore. Called the service hotline several times. Nobody can help ("We dont know, nobody knows"). There is no possibility to speak to the right department, to a supervisor, to escalate, to get an estimated time of refund. Last call dd 03 January: the robot voice repeatedly confirmed the average waiting time was 3mins ... finally got through to an operator after 31mins, who hung up on me after 2mins.e. Never again with that airline.

Not Verified | I had an issue when I booked my tickets, payment error and I managed to double book. After calling the support on phone, they were very helpful and solved my issue right away. They refunded my second booking (from the double booking) without my request and the amount was on my account in 2 or 3 days. They were fast and kind and helpful. The agent which sadly I forgot the name as I was in a hurry was amazing. The flights were on time, (I had a transfer), clean aircraft and the flight attendants were attentive and helpful. I can strongly recommend this airline even though it's a low cost one.

Not Verified | I was due to travel with Blue Air to France on the 23rd December but because I got Covid, I was not able to travel anymore. I called the call centre many times to ask for a refund or credit but the only thing they would offer is for me to change my ticket to another date. When I checked which dates I could change my ticket to, the only month, out of the entire year in 2022 I could possibly change my ticket to was in March. I told them that by that time, I will be around 32 weeks pregnant and so might be difficult for me to fly, the only response I got was "I can't help you, nobody can help you". No choice but to change my ticket to March and now, if I want to change my tickets again (if by some miracle more dates pop up), I will be charged to change our flights. For something that is completely out of my control, I am getting penalised for it and I can't even get a refund. Customer service? Ha! I don't think those words are in their vocabulary, they didn't seem interested to help at all and repeatedly told me that they are just the call centre and can't help.

Not Verified | Worst company ever when it comes to refunds. I am waiting for my money back since end of September and all I get from their call center is „we don’t know we have a lot of refunds“. What do I care about how many refunds you have? When you are canceling peoples flights you don’t care.

✅ Trip Verified | Avoid this company! Some days before the flight I received an email that the departure hour was changed and that I got the option to cancel the tickets and to receive a full refund. I cancelled the ticket, but nobody sent me a confirmation about this. When I called to Blue air to see what's happening, my ticket was still active. If you are sending them emails nobody will answer. I have already sent three, but no reply. Customer Service is so bad, that you'll just waste your time dealing with them. I'm very disappointed about the entire process.

✅ Trip Verified | Worst airline in Europe. Please do not buy a ticket with them, it is a joke of company. First they changed the flight date a week before, without giving the option to refund the money. Finally the flight was delayed by more than 2 hours.

✅ Trip Verified | I made a reservation with 3 seat purchase for me, my wife and my 4yo boy on a two way flight to Larnaca. A month before flight they informed me they changed the time of departure. With worse times of departure. I said fine.. it happens. Bad luck. A week before departure I receive another email that they changed again the flights with a day before. With arrival near midnight on both flights. I had to get another another stay for a night even if I get there after midnight. Why can I do? Sleep with my 4yo in the airport? Two days before flight I try to fill the online check in because the airport chec kin costs extra. I receive a notification that I must fill within 24 hours and I see that the seat for my child was moved to the back of the plane. I said that I cannot let my 4yo to stay separate from us so I paid to change the seat even thought I already paid for the right seats when I made the reservation. One day before flight: I try to fill the online checkin. The website informs me that I need to pay again the seats full price. So I cannot fill the online checkin and I have to pay for it at the airport. In conclusion: this is one of the worst low cost company with a site that wants to fool you to pay things at least twice. Don't ever fly with BlueAir. I know that I won't.