Bangkok Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 382 reviews
8/10
4 star Skytrax Rating
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10/10

Bangkok Airways customer review

(Israel)

BKK-PNH though a short flight we were provided with a delicious meal complete with complimentary wine (in Economy Class!). The flight attendants did not hesitate to provide you with more than one drink. They were very generous and let us finish our food even though the plane was already landing. I personally was amazed at the service - in the US you would expect orange juice and peanuts.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Bangkok Airways customer review

(United Kingdom)

Short flight between Phnom Penh and Bangkok. Only a 50 minute flight yet they still came round with a 3 course meal when I said I was vegetarian they offered me a selection of different starters and bread rolls to make up for the fact I couldn't eat the main. Pilot offered a lot of information.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Bangkok Airways customer review

(United States)

BKK-HKT-BKK. Lounge at BKK had nice snacks drinks and WIFI! Service friendly and professional on the ground and in the air. I even liked the sandwiches they served onboard. What a wonderful way to fly!
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Bangkok Airways customer review

(United Kingdom)

LHR-BKK-USM. I've flown with them 6 times over the last 18 months and great with no problems. They also code share with Eva air which makes life easier when you need to make a connecting flight with them. Your luggage is automatically transferred. On one occasion I had to wait about 2.5 hours for the connecting flight to Samui - when I checked in they said there are seats on an earlier flight that leaves in 40 mins if you can make it to the gate in time which I did.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Bangkok Airways customer review

(New Zealand)

BKK-CNX return. 2 adults and 2 teenagers. This is a wonderful airline. No queues at BKK and fast check in. Didn't check out their lounge but looked great from the outside. Got tea/coffee/juice onboard with a croissant which was great. The flight was smooth and less than 1 hour. The plane was very clean and tidy. Staff are friendly and helpful. Baggage is returned quickly. Overall a great cheap airline. Would certainly use in the future.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Bangkok Airways customer review

(United Kingdom)

Bangkok - Koh Samui - Chiang Mai - Bangkok. This may read like the last review I wrote for this airline two years ago but I love this airline. Check in is a dream in BKK. There were no queues at all. The ground staff were incredibly nice. The economy class lounges really set this airline apart as they are open to all. They may be basic but they really do add to the holiday experience (which I'm guessing 95% of their passengers are doing). Their fleet is very new and incredibly clean. In flight service isn't quite what it was (no hot meal any more) but you really don't need more than a sandwich on hour-long flights. The only frustration about the airline is when they make you get a bus at BKK - either from or to the aircraft. They really shouldn't still be doing this at such a new airport - especially for A319 jets (ATRs are different). Baggage is always returned quickly and the experience is always a good one.
Seat TypeEconomy Class
Value For Money 12345
yes
5/10

Bangkok Airways customer review

(Japan)

Bangkok - Phuket return A320. We heard excellent reviews about Bangkok Airways but our experience was disappointing. Both planes were reasonably clean but old and tired. We had to use customer service via phone to change the dates on our tickets and that wasn't the best experience but it got the job done. FAs not particularly friendlyh. The prices we paid were not much more expensive than Air Asia and not much cheaper than Thai Airways.
Seat TypeEconomy Class
Value For Money 12345
no
10/10

Bangkok Airways customer review

(United Kingdom)

An excellent airline in the air and on the ground. My wife and I have flown numerous times with Bangkok Airways and have always found them to be so friendly and helpful. After disembarking from a long haul flight to Bangkok it is so relaxing to unwind in the comfort and friendly atmosphere of their lounge prior to continuing our journey to Samui or Phuket. Flying with them is a pleasure and when assistance is needed on any matter from booking flights through to completing the trip it is given in a friendly and helpful way by the customer relations department. We will certainly continue to fly Bangkok Airways.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Bangkok Airways customer review

(Germany)

Very good airline friendly staff on-time good food which was free enough space for legs nothing to complain about.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Bangkok Airways customer review

(Thailand)

Bangkok Airways is my carrier of choice between CNX and BKK. I recently came back to from Guangzhou and needed a ticket to CNX. I had expected to have to fly with Air Asia but checked the price with PG first. I was offered a seat on the new late flight at the same cheap webfare I had seen online while in china. At last a carrier that actually wants and appreciates your business. I was able to spend several comfortable hours in domestic lounge read up on the news about Thailand check email and unwind after a fairly long day that far. Travelling again next week and managed to get the same webfare through an appointed agent in Chiang Mai for the leg down to BKK. Also glad to see that the dreadful cold chicken burger has been binned for something more edible. Cheaper than TG and worth the extra over flying the unreliable Air Asia.
Seat TypeEconomy Class
Value For Money 12345
yes