Bangkok Airways

BKK-USM return BKK-Chaing Mai (one way). All 3 flights were delayed by at least 40 mins with no announcement until the departure time had passed. Return from USM was a bus pick up from the plane which dropped us off at international arrivals mayhem and confusion followed. On the plus side the lounge at BKK is great with access for all passengers check-in at BKK quick and easy. Arrived early for check-in in Samui and was offered an early flight with out asking. Drink and food provided on the flight.

They took good care of passengers. When I was waiting to board I felt unwell so I informed staff. They took action immediately and took special care of me. It was impressive and a memorable experience.

SIN-USM-SIN BKK-USM-BKK USM-HKT-USM. I have used PG over 20 times from Samui and every time they excel. Great service great staff and you can not beat Samui airport. The price may be steep but sure beets 5-6 hrs going via the ferry.

Bangkok-Luang Prabang return. Rather chaotic check-in at BKK. Long queue out towards the airport entrance leading to the 5 open desks (all flights). Being interrupted by staff looking for passengers on earlier departing flights (& moving them to the front of the line). So by turning up 2 hrs before my flight probably meant I queued longer. After that the service was faultless on the ground and in the air. The meals both ways were very good the cooked breakfast on outbound and a delicious chicken salad with Thai dressing on the return. The staff were smart friendly and helpful. Flights on time and a dedicated lounge at both airports. Also enjoy the ATR 72 plane I am tall so was lucky to get exit extra legroom. A pleasure to fly.

BKK-DAC. I ended up having to purchase their flight ticket due to abrupt cancellation of my original flight (GMG Airlines). Although the ticket cost was high as it was a last minute purchase I felt their services made up for it. The flight was on time the plane was new and clean ground staff was efficient and professional and accommodated with luggage transfer etc. The flight attendants were courteous and the food was top quality for a small airliner. I wish I had booked them for this leg instead of GMG! Due to short connection time in BKK my luggage could not make it with me in the same flight. But BA made sure the luggage made it to DAC on the very next flight and their ground staff in DAC informed me in a timely fashion when my luggage arrived in DAC. They even checked with me several times to make sure I had picked up the luggage and everything was in good shape. Excellent all round service.

Utapao-Phuket. The cabin crew were absolutely first class. We had a few gentlemen flying on the flight who did not seem to understand basic rules. Not once did the stewardess get flustered or angry. She remained the consummate professional. Its only a short 1hr30min flight but Bangkok Airways have always delivered the goods and I fly this route often.

Laung Prabang-Bangkok. At first I was a bit apprehensive about flying on a local Asian airline. I soon discovered that the service and standard were far superior to most European short haul airlines. The flight departed and arrived on time in difficult conditions. Access to the airport lounge in Luang Prabang was included. The lounge was quite basic but appreciated with a free snack and refreshment. The in flight cabin on the ATR72 was quiet small but comfortable. The food served on board was excellent. I highly recommend this airline.

Our flight was Bangkok-Phuket I found the service was excellent. Food was very good quality I would definitely choose Bangkok Airways again.

Good business clasS lounge in Bangkok and the lounge in Samui is welcome as it can be very humid if you're not in a lounge. Airline food ok for short flight. Boarded first on plane in Samui (as it should be) but they boarded business class passengers last in Bangkok. This is unacceptable. You pay more to board first not last. Second time this has happened but was boarded last in Samui last year. They really do need to get their act together.

BKK-USM-BKK. The lounge at BKK is really good and airport facilities at Samui also good. They serve food/snacks with drinks on this short flight and are also able to interline your baggage with many other airlines which is a real boon when connecting in BKK.