Bangkok Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 384 reviews
8/10
4 star Skytrax Rating
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10/10

Bangkok Airways customer review

(Thailand)

I love the Blue Ribbon Lounge at Suvarnabhumi Airport. It is very comfortable snacks and drinks at the lounge are superb. Bangkok Airways have excellent staff - polite helpful and informative.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Bangkok Airways customer review

(United Kingdom)

Sukhothai-Bangkok. Sukhothai airport is tiny but beautiful! You get free juice coffee tea etc while waiting and magazines/newspapers. It was only just over an hour flight but still got drinks and a meal. The staff were extremely friendly and helpful. The plane was quite small but just able enough to get comfortable.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Bangkok Airways customer review

(Canada)

Excellent service. I sprained my ankle and was taken by a young man with a wheelchair into to the lounge to wait for my flight in Bangkok and then taken right on to the plane. The inflight service was great and the flight on time.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Bangkok Airways customer review

(United Kingdom)

Samui-Chiang Mai via Bangkok Got the flight for a good price which is surprising as Bangkok Airways are overpriced. Service was good although my girlfriend and myself had to sit separately. We should have checked in online. Bangkok Airways always have good service and the FA's are always turned out well but they are over priced for regular travellers to Samui.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Bangkok Airways customer review

(Thailand)

Bangkok-Male return. Great staff both in the air and on the ground International Lounge is not as crowded as Domestic one. Check in counter at Bangkok Airport Rail Link station is very quick. Bad point - A319 aircraft with very tight seat pitch and very uncomfortable for such 4 hours route. Meal service is disappointing flight is only two third full but they manage to run out of food choices before reaching me for both flight and the taste is bland. Not up to usual PG standard.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Bangkok Airways customer review

(United Kingdom)

Phuket from BKK on a very clean A319. With a very good trained staff for disabled passengers both on the ground and in the air.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Bangkok Airways customer review

(Belgium)

SIN-USM-SIN on holiday trip with family. I choose this airline because of the good comments I read about it and have to state they are all true. Very swiftly check in on time departure clean plane very friendly staff a decent meal (in spite of the short flight). In short this was absolutely value for money.
Seat TypeBusiness Class
Value For Money 12345
yes
10/10

Bangkok Airways customer review

(United Kingdom)

Injured while in Thailand and treated like a VIP on my return. Wheelchair and my own carer. Have flown with this airline on many occasions and cannot fault them. Courteous efficient and friendly.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

Bangkok Airways customer review

(Thailand)

If you are a holiday maker you will find this airline diverting and fun what with its own lounges open to all passengers with free snacks and internet plus further in flight snacks and quaint privately owned airports like Koh Samui. However if you live in Samui and frequently wish to travel to Bangkok you will find it a different matter. Long waits on booking reservations through their call center very expensive flights on the Samui to Bangkok route and the ground staff indifferent. Once in the air the service is good. Delayed flights often gives the impression that if not fully booked two flights are compressed into one. I now prefer to drive to Bangkok that must tell you something!
Seat TypeEconomy Class
Value For Money 12345
no
10/10

Bangkok Airways customer review

(Australia)

BKK-HKT-BKK. This was the first time I've flown Bangkok Air. Great airline that understands customer service. Tickets were half the price of Thai. Quick easy check-in at both BKK and Phuket. Excellent lounge in BKK for economy passengers. The lounge at Phuket was too small to be or use. Boarding from the gate to bus and on to plane took a while at BKK but everything else worked like clockwork.
Seat TypeEconomy Class
Value For Money 12345
yes