Bangkok Airways

Phuket to Siem Reap with Bangkok Stopover. Normal flight quick boarding at Phuket surprisingly good menu - in Europe you would get some peanuts or mostly a sandwich for such short flights. The possibility to book the seats when I bought the tickets was also a pleasant surprise. The fact that they changed the flight programme (delayed 3 hours) although communicated per Mail was less so.

Bangkok to Samui return. Check-in for flight early in the morning with huge queues but the line moved fast. Flight on an ATR which was full. The aircraft seemed new and the seats had ample space. Great service with a small breakfast provided. Return flight was on time. Once again good flight. Would recommend the airline on this route. The flight is however very expensive even though we booked 2 months in advance.

PG prides itself as 'the Boutique Airline' but the quality and standard of service was below standards on the flight. Cabin Crew did not seem to be interested in serving passengers - they thought they were doing passengers a favour. When I asked for a blanket I was given a blank look. Passengers that ordered special meals were provided their meals ahead of other passengers. When it was our turn the only meals on offer were vegetarian meals even though we were seated at the front end of the YC cabin. On our return flight to BKK we experienced service that was below the standards we experienced on our flight to BOM. Cabin Crew did not offer a Drinks Service and once again we were offered Vegetarian meals. I was surprised as to why the bar service should be offered to passengers after their meals. I chose to fly PG because I have always been satisfied with the service and the quality of meals and do not mind the high price. In view of the above I suggest that kindly take a look at improving the quality and service of the cabin crew and meals served on flights to India.

RGN-BKK-RGN in Economy. Outward flight rescheduled an hour later then delayed 2 hours - without any explanation. Looking at other comments this seems to be a recent occurrence on Bangkok Airways. Just a short flight and service was fine though they served identical meals in both directions which seemed poor. They seem to have lost the 'boutique' aspect of their service and if I wanted to fly with a full-fare carrier in the future would consider other options.

Bangkok-Siem Reap return with A320. BKK-REP delayed 3 hrs without any notice REP-BKK delayed 3 hrs again this is the only choice on BKK-REP route and they charge a very high price with limited service and simple food/drinks served. Not worth the money paid.

BKK-Luang Prabang Economy. Original flight delayed then cancelled. Put on flight to Vientiane had to stay a night then found out we were on stand by with Lao air for last night. Return flight delayed again and baggage not loaded on aircraft as 'ran out of space'. One bag arrived 3 hours later in BKK and still waiting for other bags a day later. Very unimpressed with care provided and the actual flight was nothing special. Dried up pork bits and a tiny cake does not a full service airline make.

BKK-CNX CNX-USM USM-BKK. All flights were on time the quality of inflight service was excellent given the short length of flight. Booked well in advance and the cost was very reasonable. Samui airport experience was excellent!

Bangkok-Luang Prabang economy. Flight cancelled after 30 minute wait in hot plane. Vague excuse given which turned out to be a lie. Utter chaos as returned to airport kept in lounge and after 3 hours of people shouting and 2 staff trying to sort out the mess we eventually got on a flight to Vientiane after a long walk through the terminal and a complete lack of direction from Bangkok Airways. Arrived at Vientiane had to pay for own hotel. Arrived airport next day to find out we were just on stand by. Luckily on flight at 9am after some drama. Feel really let down by Bangkok Airways who behaved like a budget airline. No managerial presence poor communication passports taken from us and left on a table in the lounge.

BKK-PHN and REP-BKK. More seat pitch than European carriers. A hot meal on the PNH route and decent cold meal on the return from REP Neither flight longer than 55 minutes! They have a lounge at Bangkok for Economy passengers. Flight on time and bags properly checked though to LHR.

BKK-LPQ. BKK International Lounge for all passengers is a bit used but great to have own lounge even as a Y passenger. Especially helpful in BKK airport. Flight on ATR 72. FA's very friendly. Served hot meal on this short flight and a full bar service. Seat pitch tight. Really a boutique airline.