Avianca

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 364 reviews
5/10
3 star Skytrax Rating
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10/10

Avianca customer review

(Peru)

Avianca was my choice on my last trip to Washington with an 1 hour connection in Bogota. Nice planes (A330/A320) good flight attendants IFE. On the way back to Lima a storm stopped all operations at IAD. The flight attendants were courteous and polite with passengers serving drinks all the time we stood stranded. On arrival at Bogota Avianca quickly rebooked all of us on other flight to Lima the following day. They sent us to the Crowne Plaza a four star hotel and covered all the expenses.
Seat TypeEconomy Class
Value For Money 12345
yes
5/10

Avianca customer review

(United Kingdom)

BOG-GYE-BOG operated by Avianca’s SAM subsidiary although you would never know apart from reading that fact from the small notice printed on the side of the aircraft and the aircraft a Fokker 100 the entire fleet of which in Avianca colours are operated by SAM. However for all intents and purposes this is an Avianca service and after check-in I went to the Avianca Business Class Lounge at Bogota. This Lounge proudly advertises the fact that it has won awards for the best Business Class Lounge in Latin America – it’s difficult to understand why as it is large very impersonal and depressing and has the absolute minimum of food choice. It seems that when the Fokker 100s are used on international services they are parked off-gate on a remote stand which means the dreaded bus. Business Class comprises a cramped 2 rows of 2x2. The hot meal service started about 1 hr into this 1.5 hr flight. Even then service was slow and by the time this service reached Row 2 where I was sat we were well into the descent and the service was withdrawn. The return service was much better but the on-time arrival benefit was lost whilst we awaited a tug to push us back onto the remote stand and then another delay waiting for the bus. Meanwhile another two international flights had arrived and a huge line awaited us in the Immigration Hall.
Seat TypeBusiness Class
Value For Money 12345
yes
7/10

Avianca customer review

(Colombia)

Bogota-Lima-Bogota on A320/A319. Attentive crew good food beverage selection quite good apart from Wine list - the same wines for years. All flights punctual good IFE.
Seat TypeBusiness Class
Value For Money 12345
yes
1/10

Avianca customer review

(United States)

Recently in J class BCN to MED connecting through BOG. The transatlantic leg pleasant. The connection through BOG a total disaster. Tight to begin with and even tighter after a delayed departure. Nobody to meet transit passengers at the gate (J class plus highest elite status apparently not worth any extra attention). On own initiative despite an endless line I still made it through immigration with half an hour to spare plenty of time to make it to connecting plane. But no transfer desk looked aghast at my early appearance and stood firm that all domestic transfers had been closed. Overnight in Bogota but oops all of Bogota sold out except the downtown Tequendama which I don't wish on my worst enemy. That's where this airline despite major improvements over the last couple of years still allows bureaucracy to kill customer service initiative. Had there been an agent to take us through immigration and put us into a car to our connecting plane AV would have made friends for life. (And saved a bunch of money.) Which by the way wouldn't be a bad move after having drastically cut the benefits for their top frequent fliers.
Seat TypeBusiness Class
Value For Money 12345
yes