✅ Trip Verified
| San Salvador to San Francisco. I have flown Avianca many times and have noticed a decline in the quality of their services. I usually travel business class from SFO-SAL-SFO - the last time on August 11 of this year. On the SFO/SAL leg of my trip I took AV 565 (an early morning flight) in business class and, while the crew was attentive and the seat relatively comfortable, the food was atrocious. We had no choice of meal as they ran out of a second option (there were only 12 business class passengers) and wound up eating some sort of a omelette burrito stuffed with bacon which was just inedible. I have had better meals in Economy. Once we landed, my bags took for ever to be delivered at the carousel even though they had the "priority" tag (I saw plenty of other bags from the same flight without the priority tags before mine turned up). On the SAL/SFO leg of my trip (AV 560), the plane - an A320- had old recliner seats (the sort one sees in domestic first class for 1 hour trips). The entertainment selection lacked personalized screens AND the music channels were not operational - this was a long 5 and half hours flight, so the combination of a relatively old and uncomfortable seat, paucity of choice for movies and no music at all made it for a particularly boring time. I might add that the food offering was also mediocre: we were offered some nuts with a drink prior to the meal (not warmed up, either) which consisted of a choice of chicken, beef or vegetarian selection. Thie beef was tough and flavorless (no matter how much salt and pepper I poured on it) and was followed by a mediocre mousse-like dessert. Again, the experience was salvaged by the attentive and nice flight attendant which, on both legs, were the only positive aspects of the experience aboard Avianca. i would not recommend that anyone spend the 60,000 miles required for a round trip from SF0/SAL on Avianca. One barely gets the sort of service expected during a short domestic hop; old seats lacking the bells and whistles of modern business class, horrible food and indifferent luggage handling for priority tagged bags. Not worth either the $$ or the miles.