✅ Trip Verified
| Bogota to San Andres Isla. The only way that I can describe our "business class" or so-called "Clase ejecutiva" experience is what a joke. It is truly unbelievable that an airline like Avianca when there are so many options and competitors on the market treat customers like that. They robbed us in the most stone-faced way. Their business class is nothing more than the first 3 rows of seats being separated by a curtain from the coach class with exactly the same seat 3x3. No In-flight entertainment, no WI-FI, no reading material besides the safety card and I believe, in the longest flight this airline has within Colombia (1:40 min +taxi ), one cup of coffee or soda (not even the whole can) was offered. At my request of another drink or food even to buy, the flight attendant "politely" denied my request and simply told us nothing was available. I wonder why my wife and I along with one more passenger were the only ones on that "exclusive" side of the plane. They definitely got us and looking at the extremely low quantity of people flying on that cabin, it looks that already other people learned their lesson and sprayed the word among others not to pay that step up in price for absolutely nothing in return. Shame on you Avianca. I used to be so proud of flying in your planes back in the day but looking at how low have you become a cheap airline, I am going to make sure myself, family and friends will look elsewhere for our future flight needs.