Austrian Airlines

Washington DC to Chisinau via Vienna Economy Class. Travelling with my wife and 1-year old son. The overall impression was average-good (7 out of 10). The plane was old and the seats looked worn out. Limited legroom. Limited overhead luggage space on the old Boeing 767-300. The in-flight entertainment was old not an AVOD which is standard for many European carriers by now. The service was OK. FAs were helpful with the bassinet frequent rounds of drink service and good food. I ordered a seafood meal and the salmon and shrimp was tasty. On the VIE-KIV was offered an apple as a snack. Good wine on-board flights on time and no problems with luggage. I've been flying Austrian for many years now and to be honest I have witnessed a constant deterioration of the product. Austrian is still an OK company but definitely not what it used to be.

LHR-VIE-TSE. New terminal at VIE excellent. Food good staff friendly. VIE-TSE is a 5.5 hr overnight flight on a cramped 737. Business class is just the standard economy seat with a centre seat blocked. I got to Astana feeling battered having not slept. Of course I don't expect a full lie flat bed but they should be having a good look at the new Turkish short haul business class seat which is fit for purpose. Unfortunately I didn't have much option with my schedule but I will try to avoid this in future. It was fine for LHR-VIE though which is exactly the type of flight it was designed for! Book with caution and do your research on overnighters with Austrian!

One of the worst airlines I have flown. The planes are outdated. The food was below standard. Airline staff literally threw a cheese sandwich at me. Upon requesting if there was an alternative I was informed "I have only this If you don't like you stay hungry". Totally unbecoming of a four star rated airline. The cleanliness of the planes was poor. Flight took off 30 mins late. Entertainment system on the flight was antiquated.

PAR-BKK-PAR flying via Vienna. I fully agree with all statements regarding Business Class of the Austrian airlines. The catering service of Do&Co is one of the best cuisine's I have ever had on an airplane in Business Class. However the sleeper seats are really not comfortable and I do not understand Lufthansa investing money to these archaic seats. Entertainment system is outdated compared to other European airlines. I agree that fabulous dishes soft and alcohol drinks and service compensate everything else. However I know that the Economy class of the Austrian still needs a lot of improvements and low quality service in comparison with Lufthansa Turkish British and other European companies.

London Heathrow to Vienna Schwechat. Overall this flight was fantastic and couldn't have been better. Organized boarding to stop that mad rush and running to be first. The SMS check-in service was also great very simple and easy was able to choose my seat free of charge. Courteous friendly staff all English speaking. Tasty snacks and drinks served within first two minutes of seatbelt sign being turned off. The cabin of the A320 was newly fitted with the new Recaro seats comfortable stylish and modern. Hilarious in-flight video played via shared (but easily visible) screens on the overhead panels. Whole cabin brand new. New Star Alliance terminal at Vienna clean very new. First time flying with Austrian and my decision has been made to fly this frequent route every time from now on!

Bangkok-Vienna-Tokyo. Flew these two routes with Austrian Airlines. Total of about 20 hrs in the air. Staff are pretty good but it stops there. Entertainment system is old and outdated. Worst I've come across. Food average at best - small and not much variety. Decor old.

ZRH-VIE-CFU in Economy. I must say both flights with them were very nice. First flight a nice ham and cheese sandwich. 2nd flight a hot sandwich. Absolutely enough for a 1.50 hours flight. Drinks were offered two times on both flights. Crew very friendly despite that they fly now under Tyrolean airways. The only negative point is that the Internet check in did not work and after several phone calls with grumpy agents I called OS here in Zurich and a nice lady explained to me that Swiss is the handling agent in Zurich and that I have to check in through the website of Swiss. How should I know this. The new terminal in Vienna is great. Except that the new smokers lounges were "Out of order". Strange in a new terminal.

MUC-VIE-NRT. I chose Austrian Airlines because the ticket price was lowest. The seat was too small for the long flight to Asia it was difficult to relax. Food was terrible and quantity not enough. The number of moves was much less than other airlines. I will never use this airline even if prices are attractive.

This was our first trip with Austrian and except for the seats in Business class which we felt hard to get really comfortable in the total recline position the flight food and service was excellent. The 5 course meal which you select from the menu and served by the onboard chef in his chef's hat and crew was as good as some of the better restaurants we have eaten in. Crew was very friendly and gave us excellent service. Definitely would fly with them again.

Flew MUC-VIE-WAW several times in C-Class during the last months. Austrian Airlines (OS and VO) by far have the best Intra-European inflight product within the LH group. DO&CO catering is outstanding and flight crews show a high level of hospitality. The new Austrian Star Alliance terminal in VIE is a huge improvement and extremely comfortable for quick and easy connections. New HON lounge is a very nice treat away from the masses of fellow SEN and FTL passengers. Together with ZRH and MUC it has become a great and very comfortable hub in LH group. I hope OS/VO will keep their service level as a benchmark for other LH group members in the future!