Austrian Airlines

SZG - LWO via VIE with Dash Q 800 and F70. All flights on time. Boarding in SZG is quick and they served water and coffee on this short 30 min flight to Vienna. F 70 used to and from Lviv also friendly service by cabin crew. What really bothered me was the terminal in Vienna. Its quite a hurry to change planes as you have to go through security again. I had a 45 min layover in Vienna and due to heavy traffic in the terminal I had to run to catch my next flight. I can recommend Austrian on European routes but only in the air. On the ground its horrible!

Vienna-Prague. Efficient and very quick check-in and security procedures followed by a messy departure area with hardly anywhere to eat and drink. On time departure friendly crew and a drink service offered on the 40 minute flight. Recommended airline despite Vienna airport departure area being awful.

LUX-DME via VIE. LUX-VIE operated by LG. Lounge in VIE crowded and food selection minimal. VIE-DME operated by Tyrolean although the only way of noticing was by looking at the boarding pass. Nice and clean 737-800 cabin crew friendly magazines were offered. Food was good nice portions but not that much greater than regular C class food. It was nice to get warm bread buns however. Nice wines and in general nice service. DME-VIE the Austrian lounge in DME is nice not crowded at all and with nice views. Priority boarding access directly from the lounge to the gangway very nice! Flight was operated by a professional crew who did everything they could to make us feel comfortable. Jackets were taken like on long-haul C class trips. Food good and wine once again nice. Both flights were on time and I must say I was happy with OS on this trip. Would prefer them over LH on this route anytime.

NRT-VIE-ARN (Tokyo-Vienna-Stockholm) with an old 777 between Tokyo and Vienna. Seats were not that comfy and looked like something from the 70s. The entertainment was horrible. The screens had the worst picture ever and they had no on demand. You had to wait for the movie to start on a curtain channel. Food wasn't that good either. We tried two different meals and both tasted pretty bad. Service was slow had to wait 15 min to just get some water after I pushed the button 3 times. After 4 hours wait in Vienna we boarded a Fokker to Stockholm. No entertainment and just a small sandwich were served. I will not fly with them again; there are so much better airlines out there.

I travelled with my girlfriend from St. Petersburg (LED) to Budapest (BUD) via Vienna (VIE). Flight in SPB was 2.5 hours late and we missed the connection for BUD. Finally we boarded the plane (an old Fokker 100). The catering was poor we were given some kind of broccoli with sauce no meat. In the last 20 minutes of the flight while we were preparing already for landing one flight attendant was asking everybody if they missed any connections in Vienna but that's it she wasn't giving any suggestions for any other flights available. I don't recommend Austrian especially for flights longer than 2 hours.

Flew AMS-VIE-AMS over the weekend (2 hrs each way). AMS-VIE was OK - though only a muffin. Return boarding delayed by half an hour at VIE. Take-off then also delayed by half an hour or so due to a passenger getting off the plane again meaning arriving an hour late in AMS. In flight staff officious. Only food option was a ham and cheese sandwich. Crew member told me "we don't have vegetarian food. You can pull the ham out of this sandwich then it's vegetarian". Take your own food if you don't eat meat.

Toronto to Budapest with a plane change in Vienna. Vienna plane cancelled placed on a bus for 3 hours with no toilet or food. Ground staff were not professional constantly yelling at passengers. We had to collect our baggage and walk about 1 km to take a bus. No carts as we had to go outside the airport terminal to "find" this bus. Some of the older travellers were not helped with luggage. Ground staff at Budapest were not told anything about when the bus would arrive only that it was coming and would disembark the passengers in the Departure lanes! Huge confusion even in Budapest. Calling Austrian Airlines was useless as they knew even less. The 50 minute plane ride would have been fine instead we had to wait 2 hours to get on a Bus which took 3 hours! Perhaps if the ground staff were more understanding the trip would have been slightly better but they acted towards everyone as if they were doing us a favour! I felt very sorry for the much older travelers who had to take their own luggage.

LHR to VIE and back recently. Online check in and seat selection was good. A321 are clean the leg room in economy not too bad for short haul. Complimentary sandwich and drink served. Crew smiling. I would use it for short haul flights.

CPH-VIE-SKP return. Boarding from CPH was disorganized and messy. Flight staff seemed stiff and uncomfortable snack onboard was a muffin. At Vienna the new airport is very big and everything doesn't seem to work smoothly yet. Flight to Skopje on an older Fokker 100 had friendlier staff however we were offered an apple or a biscuit. Flights went smoothly and on time and pilots are good. But this can not make up for a poor service. Austrian has had a degradation since the last time I flew with them and in the near future I will choose another airline for my East European flight.

VIE-YYZ on a B767-300ER: the check-in experience at the new Star Alliance terminal in Vienna is far from optimal but the trip was OK. Even the older 767s have good seats with adjustable headrests. Personal IFE is not genuinely on-demand but still provides some ten video channels playing in a fixed loop making it possible to catch several movies throughout the flight. There are even live feeds from two outside cameras and an air show channel. Food is good with fresh Viennese rolls and great salads by DO&CO. Arrival to Toronto slightly ahead of schedule. BRU-VIE on A320 was a standard 1hr 25 trip. No entertainment but the slim Recaro seats provide good legroom and a small sandwich plus beverages are provided free of charge. The only downside was the 70-minute delay without as much as a word of apology from the crew.